Reputology is a cloud-based reputation management solution that caters to multi-location businesses across various industry verticals such as health care, food service, automotive, fitness, hospitality and retail. Key features include review monitoring, configurable customer feedback forms, real-time text analytics and more.

Reputology helps users monitor reviews and comments on Google, Facebook, industry-specific review sites and feedback forms from a centralized dashboard. It also features customizable email alerts which enable users to escalate issues to specific agents.

Reputology's built-in analytics helps users to analyze the content in reviews and feedback which allows them to identify recurring and trending topics. Additionally, Reputology features competitive benchmarking and offers users various workflow tools that help them to monitor team performance, measure key performance indicators and set quantifiable goals based on reputation management.

Reputology offers services on an annual subscription basis that includes support via phone and email.

Dashboard
Dashboard

Dashboard

Location scorecard

Location scorecard

Live feed

Live feed

KPI reporting

KPI reporting

Reports

Reports

Reply to reviews

Reply to reviews

Supported Operating System(s):

Web browser (OS agnostic)



46 Reviews of Reputology

Overall rating

5.0 / 5 stars

Write a review

Showing 1 - 20 of 46 reviews

Start your review of Reputology

Write a review

Chaunte from Xcellent Digital

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Excellent product

Overall, I've had a great experience thus far and am looking forward to a great working relationship with the team.

Pros

Reputology helps us monitor reviews for our clients in a user-friendly system with great functionality. I'm very pleased with the software.

Cons

I'd love to have more sites in the senior care niche be monitored.

Review Source: Capterra

Response: Reputology, Reputology

October 2018

Thanks for this feedback, Chaunte. Let me touch base with your account manager and make sure your account is tracking all the right senior sites. We'll be in touch ASAP.

Teale from OEB Breakfast Co.

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Reputology - Highly Recommend

I needed to shave time off of searching for online reviews to ensure that each has been properly responded to. Reputology keeps everything in one place and let's me know to ensure no review goes unnoticed.

Pros

Reputology is great at ensuring that no review goes unnoticed and un-responded to. I love how it sends a recap of the week and reaches all parts of the web that are tough to catch on your own.

Cons

I am not crazy about the back end user experience. Not the prettiest software to use.

Review Source: Capterra

Response: Reputology, Reputology

August 2018

Hi Teale - Thank you for the feedback and positive ratings. We are looking at revamping the backend functionality in the coming months.

LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great system with an easy set up. No problems this far!

Pros

The simplicity! It is SO easy to use and navigate. The analytics are also a great plus with how easy they are to read.

Cons

If I use a response regularly, I am unable to save that response which means I have to type it out every time. Also, in order to get analytics for a specific location you have to change the filter every time.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Great platform for acquiring reviews and viewing what your customers are saying

Pros

Great platform for acquiring reviews and ensuring your business knows what your customers are saying all in 1 page

Cons

This is a great platform, most or all your needs will be met with the management of reviews. It would be nice to have reviews from Yelp but you can get real time updates from them directly.

Review Source: Capterra

Kellie from Longmeadow of Taunton

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great Service to Monitor online facility reputation

It allows us to review many on line comments and shows us where the sites are most visited, we are able to manage our online reputation easier using this product

Pros

I really like the product monitors the facility on various sites and generates reports to show me what I need to look at, I do not have to search all of the different sites one by one

Cons

I have not had anything I do not like about this service at this time. it is really a great service. The service allows us to look at our reviews all at once and provides great feedback to report back to company executives

Review Source: Capterra

Justin from SunStream Hospitality

Ease-of-use

Value for money

Customer support

Functionality

March 2018

A great tool for online review management

Much more competitive price than other software solutions and saved our team a great deal of time.

Pros

Web-based application with well-designed interface, great tool for team collaboration, great features for accountability and reporting, customer service team is friendly and responsive.

Cons

They could add some more choices to the email alerts to give users more flexibility with auto-generated emails.

Review Source: Capterra

Beckie from Forge Industrial Staffing

Ease-of-use

Value for money

Customer support

Functionality

February 2018

The best review software out there.

Pros

Being able to use reports on our 13 locations, along with staff mentions. They offer a ton of different features that will help you organize and respond to every online review. I also love the hootsuite integration! GREAT customer service, too!

Review Source: Capterra

Response: Reputology, Reputology

February 2018

Thanks for the feedback, Beckie. If you have any questions or suggestions, please let us know.

LinkedIn icon
Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Fantastic Customer Experience - Easy Deployment and Integration

Pros

This software was easy to deploy and integrate. This is a easy way to keep tabs on online reputation. The daily e-mail alerts recapping new reviews are extremely helpful and have allowed us inform and engage a larger audience as it pertains to areas of opportunity and reputation management.

Cons

While everything you need to keep tabs on things is built into the software, there really needs to be a view built in that summarizes ratings across every site on one page. This would be great to have access to both online, via integration and via e-mail digest.

Review Source: Capterra

Response: Reputology, Reputology

February 2018

Thank you for the product recommendation. I've teed this up with our product team to implement.

Mehdi from The Halal Guys

Ease-of-use

Value for money

Customer support

Functionality

February 2018

A mostly positive experience that enabled me to monitor the review of my company's various locations

Pros

The analysis tools were very useful. They provided me with overviews for restaurant reputation performance. They helped me identify specific trends and issues within our various restaurants.

Cons

The lack of Yelp data is an obstacle for me. It leaves me with an incomplete picture which results in inaccurate reporting.

Review Source: Capterra

Tyla from Okonjima Lodge Namibia

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Really Professional

Having all my profiles across various platform such as Bookings.com & TripAdvisor all linked in one place, to view & respond to!

Pros

The fact that I have all my reviews in one place from various sources and can easily respond or reach out to reviewer when necessary.

Review Source: Capterra

Marie from AMG

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Great.way to manage reviews

Pros

The email updates save a lot of time. Reputology makes managing reviews of multiple social media campaigns easy

Cons

I would prefer to billed monthly rather than annually. Price breaks for multiple companies would help

Review Source: Capterra

Simon from 3 Brasseurs

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

AUTOMATES HOURS OF WORK

Simplifcation and higher efficiency.

Pros

It's a real time saver when it comes to understanding your reputation. I manage over 19 pages and it makes it effortless, we are always on top.

Cons

Certain platforms cannot be answered directly inside Reputology, yet. Sometimes Facebook disconnects but I believe it has to do with the API itself.

Review Source: Capterra

Alicia from Suntex Marinas

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Reputology is a powerful review solution for our 50 locations. I don't see how we lived without it!

Pros

Reputology has made review monitoring for my company a very manageable process. The interface is user-friendly, the alerts are timely, and the analytics are actionable and insightful. The robustness and accuracy of the Yelp data is excellent because of their direct partnership. And I really like being able to reply directly to reviews on Google and Facebook from the Reputology interface. The different levels of user permission are very helpful for giving our managers exactly what they need.

Cons

It would be nice to see Twitter activity in Reputology, but we can use their Hootsuite app to cover social media listening and review monitoring from one place.

Review Source: Capterra

Kathy from Nutrition Smart

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Reputology is a great product. It's simple and easy to use and saves me a lot of time.

Pros

Detail reports that demonstrate progress, which can be broken down monthly/weekly/daily and location if you have multiple sites that you are tracking. You can request a full report which will be exported to you in an excel format.

Cons

You can reply to reviews for only certain sites directly from the software (like google), and for others you can only view the review and then have to log into the site and reply to the review (like Facebook, yelp, etc.).

Review Source: Capterra

Response: Reputology, Reputology

August 2017

Thanks for the review, Kathy! P.S. - you can reply to Facebook reviews from the Reputology interface! I will email you some directions.

Andrea from Steel City Pops

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Great for monitoring reviews across all platforms.

Pros

It was simple to figure out. I can see all of the reviews and not feel like we are missing something.

Cons

You cannot reply to Yelp reviews within the software. It's a hassle to go outside of the software to reply.

Review Source: Capterra

Joanne from Latin2Latin

Ease-of-use

Value for money

Customer support

Functionality

July 2017

In a short time this software was helped us improve our clients online reputation

Pros

The analytic reports are definitely a plus! You can see all the data at anytime and improve on the results.

Cons

We would benefit more from this platform if it could also be in Spanish, but the keywords help with this problem

Review Source: Capterra

Angelo from Guten Foods

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Excellent software if you manage multiple locations with multiple review sources.

Pros

24/7 monitoring of review sites: Yelp, TripAdvisor, Google, Facebook, Zomato, etcetera.
Reply to Google & Facebook reviews directly from platform
Filters for customizing views, automated reports, and exportable data
Automated summary reports (unlimited & fully customizable)
Automated email notifications (unlimited & fully customizable)
Unlimited user accounts
User-level permissions
Tracking and measuring KPI
HootSuite integration
Advanced data segmentation analysis by:
o Location
o Customizable group
o Review site
o Star rating

Cons

I would like to see more customization capabilities when it comes to exporting reports.
Reports are great but I would like more flexibility with them.

Review Source: Capterra

Ali from THINK creative group

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Great review monitoring, surveys and dashboard

I love that it pulls all of our reviews into one easy to manage dashboard. I also like that it gives us a solid analytic resource for our gains and setbacks. The BIGGEST win is the surveys that we use when clients check out. We can set a threshold to ask if they would like to share on social channels if their rating was above a rating we determine. And even better, we can select which sites to ask to push to, which has been immensely helpful for us to focus on increasing our ratings one specific sites so we have a better overall rating! I do wish we could actually post responses from Reputology, not just monitor that they need to be addressed. I also wish we could assign a task within Reputology for another team member to handle if it is their area of focus or needs to be escalated.

Review Source: Capterra

Adam from Advantage Marketing

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Awesome Product and Service

We started using Reputology last year and love their product and service. Their product is easy to use and makes reputation management a breeze. In addition, they provide great customer support when we have questions and need assistance with various things that come up. I recommend trying them out for your reputation management needs!

Review Source: Capterra

Response: Reputology, Reputology

January 2017

Thanks for the great review! We love working with you, too!

Christine from Firebirds Wood Fired Grill

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Great for Multi-Location Businesses / Restaurants

Reputology is perfect for multi-location businesses. As a growing restaurant group, we were in search for a review platform that would allow us to create custom segments, emails, groups, and provide the detailed analytics needed to generate reports. This platform has exceeded all of our expectations. It is extremely user-friendly and the custom groups allow our team to respond quickly without having to dig through reviews. The analytics and data provided are very helpful and accurate. In addition to the platform, (our rep) has been a pleasure to work with and is always quick to take action when we have a request. We highly recommend Reputology for those in search for a user-friendly and customizable review platform.

Review Source: Capterra

Response: Reputology, Reputology

January 2017

Thank you, Christine!


Displaying 1 - 20 of 46 reviews