About ReviewFilter

ReviewFilter is a cloud-based reputation management system that assists restaurants, guest houses and hotels with customer feedback collection and analysis. Its key features include performance tracking, social sharing and automated reminders.

The application comes with a tracker module that helps owners extract reviews published on third-party travel channels and routes queries to different departments. Staff members can use the solution to list feedback data and prepare responses in real-time. With its sentiment analysis tool, users can identify positive and negative comments and predict ratings.

ReviewFilter enables supervisors to discover trending business topics and measure periodic performance and management response ratios. The solution is avai...


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Supported Operating System(s):

Web browser (OS agnostic)

5 Reviews of ReviewFilter

Average User Ratings

Overall

5.00 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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August 2019

Dean from 57Markets

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

ReviewFilter does exactly what it says on the tin.

As a consultant we are constantly looking for ways to improve our clients full cycle businesses, ReviewFilter does exactly this, saving clients 100's if not 1000's of hrs in time, and repeat business.

Pros

Simplification of the review process which many have tried to master makes the ability to use daily without taxing your day. Great reporting of reviews being captured and the ability to individually follow up to customers to fire fight any issue that may have been captured efficiently.

Cons

We wished we had found this years ago...

August 2019

Adam from DHM

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

After 5 years, it's still the best option on the market

Product is great. Service is brilliant.

Pros

The simplicity and the effectiveness. Our retention of clients using Review Filter has been over 90% over the last 5 years.

Cons

Nothing, we're very happy with the product.

August 2019

Flo from DHM

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

3.0

August 2019

Effective Review Filter Tool

Pros

- easy to use - value for money - effective in enabling hotels to be aware of and action positive and negative reviews as they come in

Cons

- reporting tool needs to be developed more so results can be filtered and customised.

August 2019

AMy from DHM

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

A fantastic piece of software for hospitality reputation management

Review Filter provides an easy way to automate gathering customer feedback, and it's brilliant for reputation management and allowing you to see all of your reviews in the one place to resolve problems fast, and encourage loyalty with your customers.

Pros

- Easy to use - Clear analytics and dashboard to easily see the responses being received from customers

Cons

Previously it was the requirement for a wider scale reputation manager, but this has now been introduced and is brilliant!

August 2019

Laura from DHM

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2019

Super easy software, super helpful support

Pros

Review Filter is very easy to use, both in terms of setting up the accounts but also when it comes to daily upload of data. It's very intuitive and the support team are always fast and friendly when it comes to providing assistance as required.

Cons

I cannot think of anything I dislike about the software, however the ability to export reports and data upload APIs would improve an already fantastic product.