ReviewTec is a cloud-based reputation management solution that caters to small and midsize businesses and helps them to manage interactions with their customers and monitor online reviews.
ReviewTec allows businesses and service providers to send review requests to customers via email or text message. These messages are tracked within the system. Users can customize the text of review requests and follow-up messages.
ReviewTec helps customers to post their reviews on pre-selected review websites such as Google Plus, Facebook, Yelp, HealthGrades, Houzz and more. The solution's reporting capabilities enables users to keep track of different types of reviews and monitor their overall ratings, as well as employees activities.
ReviewTec offers services on a monthly subscription basis that includes support via phone, email and online live chat.
Susan from Executive Touch Cleaning
Specialty: Property Management
Employees number: 2-10 employees
All of my cleaners have mobile phones with them. With this system, I just create a little shortcut on their phones and they're able to send customers a review request immediately when the job is done.
We have more than one Facebook and Google review page. It would be nice to have a feature where we could have multiple links per review site then decide where the customer goes. Right now, as far as I can tell, it only allows one review link for each site.
Steve from Action Auger Canada Inc.
Employees number: 11-50 employees
In 2016 we were using email and business cards to get reviews. We probably got around 30 reviews for the entire year doing that. Last year (2017) we got just over 1000 online reviews using this system. I'd say it works.
Very easy to setup and start using immediately. Staff is very attentive and helpful. System seems to get updated quite often with useful features. Reporting and live tracking is great. Was easy to train over 30 technicians to start using it almost instantly.
Integrates with programs like salesforce etc; However, they only supply the ability to do this, you have to do the integration yourself (create buttons etc). Other systems make it easier to integrate with POS, CRM etc. But for the price-point. I didn't mind having someone do this for me.