Signal AI

RATING:

4.5

(22)

About Signal AI

Signal AI, the External Intelligence company, helps businesses make sense of the outside world. Using the Signal AI External Intelligence platform for Decision Augmentation, organizations can spot critical signals in the external noise, allowing them to get ahead of risk and opportunity, and make confident decisions. Powered by Signal AI’s External Intelligence Graph - a real-time intelligent view of organizations’ external environments - the platform crunches huge amounts of information from the world’s content (5M documents a day from over 200 markets and in 75 languages from all the sources that matter from published media, podcasts, blogs, broadcast to regulatory content), and provides timely insight on trends, patterns and unknown unknowns to augment critical bus...
Signal AI Reputation Management Overview Page 1

Signal AI Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for Signal AI

1 - 5 of 22 Reviews

User Profile

Jorge Arturo

Verified reviewer

Writing and Editing, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

It has been a relief for our monitoring efforts.

It has been very helpful with our communications campaing for eToro.

PROS

Customer Services is incredibly good, always available and following-up. Also, its capacity of creating reports and providing quantitative results is key to my activity.

CONS

It needs to figure out how to get paywalled media content, it is highly important. Algo, programming can become an issue, it has a long learning process to set up all parameters.

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

A great tool for media monitoring and planning

First of all the team is INCREDIBLE. My account manager is responsive, took the time to understand my business and needs, and is always pushing things my way. We continually have brainstorming sessions where they walk through features, but more importantly, how I can implement them to achieve my goals. The product is straightforward and packs a lot of punch. I am sure I am only scraping the surface on what it can do. Their ability to train the AI on your company, competitors or prospects is incredibly useful! Again, no complex Boolean strings and less chaff in the coverage results!

PROS

Simple and straightforward. I loved TrendKite and was going to go down that route but the AI capabilities to be able to cut through the noise easier with no long Boolean strings (I had a growing document with Boolean strings to cut through the noise for TK).

CONS

Definitely would LOVE to be able to drill down into coverage by individual journalist to be able to use data to better analyze who covers a certain topic or competitor. I've used this feature in another platform which helped prioritize outreach based on facts not just your gut or a bio.

Reason for choosing Signal AI

The AI capabilities really made a lot of sense! There are incredible features in Cision (Trendkite) that Signal may not have, but Signal is a great platform that makes is so much easier to drill down into things.

Paul

Transportation/Trucking/Railroad, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2022

A very mid-tier product

The biggest problem was that Signal AI couldn't filter out irrelevant coverage from other parts of the world.

PROS

We didn't specify our media monitoring properly. Signal AI didn't work for us but might for others.

CONS

A little 'busy' but otherwise functional.

Reason for choosing Signal AI

It was cheap.

Robert

Public Relations and Communications, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2022

Great software

Very high - being able to directly compare competitor SOV (at a macro and micro level) is excellent.

PROS

The speed of search is unlike previous tools utilised by the team. Particularly impressed with being able to tweak searches almost instantaneously to match new parameters.

CONS

As always intergration does take time. Would like to see an easier way to combine over 10 searches for brands that have multiple products/sub brands.

Ben

Financial Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

Easy to use, good support service.

Signal is an excellent way of monitoring mentions in the press of our company, key stakeholders, the companies we invest in, and our competitors.

PROS

The service has always been very good, which has allowed me to request/instruct new searches and refine them, via live chat or email rather than getting stuck myself.

CONS

Some media is missed. I would like even better coverage.

Reason for choosing Signal AI

Better value. Good onboarding experience. Helpful and friendly staff. Did not feel irritated by sales process.

Reasons for switching to Signal AI

Better value for money. Would hate to have to do the same with Signal - am worried that recent price increases will be annual event and corrode value.