About StackTome

StackTome is a reputation management solution, which helps businesses improve organic traffic, review data analytics about customers' experiences and respond to negative feedback on a unified platform. Teams can automatically publish reviews via Hootsuite and view sentiment scores on a centralized dashboard.

StackTome notifies organizations about client reviews, which require quick support and lets managers gain visibility into customer lifetime value (CLV) and sales revenue forecast, among other metrics. Administrators can utilize various business intelligence (BI) tools to analyze performance and streamline decision-making processes. Additionally, professionals can filter reviews based on keywords, ratings, geodata and sentiments.

StackTome facilita...


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Supported Operating System(s):

Web browser (OS agnostic)

4 Reviews of StackTome

Overall rating

4.50 / 5 stars

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Showing 1 - 4 of 4 results

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January 2021

Tetyana from Serenata Flowers

Company Size: 11-50 employees

Industry: Design

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Improves our website’s organic search rankings

Stacktome allows us to spread unique customer reviews across all of our website pages. Each page is matched by contextually relevant keywords, which helps the page to rank better on Google. Also each page gets updates automatically with new reviews, utilizing UGC to full extent.

Pros

Ability to search for reviews for any keyword. Useful keyword word cloud exploration tool for understanding which keywords dominate customer reviews. Customer review widget that can be customized to any degree.

Cons

Currently there's no way to track different page keyword performance via app, though StackTome is able to pull data from Google directly for manual reporting.

Response from StackTome

Replied January 2021

I'm happy to hear you find our product useful. We value your feedback and planning to build more tools to help you improve website SEO.

December 2020

Yulia from Self employed

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Social Media Manager - Easy Social Sharing!

I’m really pleased with the app which makes my life easier for managing social review posts.

Pros

It was quite easy to get started with social sharing of reviews as Stacktome customer support helped me every step of the way. I like that I can automate scheduling reviews on both Facebook and Twitter.

Cons

Currently, I cannot attach images to review posts directly from the app. I really hope they’ll add this feature later.

Response from StackTome

Replied December 2020

Hey, I really appreciate taking the time to share your feedback with us. We're improving the app on a daily basis and the image attachment feature is high on our todo list. Cheers!

January 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2021

Head of Customer Support - Saves time

Without StackTome we couldn’t reply to Feefo reviews. Now we can manage all incoming reviews through Zendesk, even if it comes from Feefo, Trustpilot and Google which saves us time and allows us to quickly respond to any negative feedback, identify reoccurring issues, and so on.

Pros

One centralized platform in which you are able to handle, monitor, and delegate all incoming reviews. Works as a native app within Zendesk. Provides comprehensive information about reviewers that allows us to make a better informed decision when communicating with customers.

Cons

So far I don’t have any problems with the tool, I only wish we had it sooner!

Response from StackTome

Replied January 2021

We appreciate your feedback a lot. I'm glad that StackTome helps you on a day to day basis. Here we're mostly motivated by creating value for our customers.

December 2020

Martin from Serenataflowers.com Ltd

Company Size: 51-200 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2020

StackTome services

We use StackTome to serve unique on page reviews on our store through their API, which makes over a million requests per day with very little impact on total page load speed. We also receive all the cleaned review data that gives us the ability to do custom reports and dashboards for customer experience analytics.

Pros

Allows to own all the review data no vendor lockin. Very fast API that doesn't slow down our page load speed. On page SEO benefits from serving unique reviews by keywords and geo data. Pulls reviews from many review sources, that allows us to use Feefo and Trustpilot at the same time. Provides useful integrations with customer support and social platforms.

Cons

Doesn't support review invites. Even though it’s easy to get started, StackTome does have a learning curve to utilize its capabilities to the fullest, but they do have helpful customer support.

Response from StackTome

Replied December 2020

Thanks for taking the time to leave a review! We work hard to meet our customers' expectations, and we're happy to hear we hit the mark for you.