Trustpilot vs Reputation

RATING:

4.5

(1130)

Trustpilot has 1130 reviews and a rating of 4.51 / 5 stars vs Reputation which has 182 reviews and a rating of 4.37 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (1130)
4.4 (182)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 24, 2024
December 28, 2023
Pros/Cons
  • Pros

  • The positive reviews that we have gathered can then be used through simple integration on our website and we use their review templates to share some of our best reviews on social media.
  • Although there are others trustpilot has won the land grab. The ease to send in bulk is great, the admin and analytics are also good.
  • Cons

  • It seems very limited in terms of what you can do when you try it out. It's also like you're forced to pay for it because people only go out of their way to leave bad reviews.
Read all user reviews
  • Pros

  • The software is easy to use and puts all of our reviews across multiple communities and multiple review sites into one place for easy management.
  • Everything is available at your finger tips. Product quality at a very competitive cost.
  • Cons

  • When we started on the platform it was in transition from an older version so the interface was a little confusing as there were legacy options available alongside newer ones.
  • When our original account manager left he company the new account manager wasn't as invested in our relationship, which was disappointing.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos