I am pleased with MomentFeed, and I have not experienced anything wrong with it and whenever I needed support, their customer support was on top of their game and provided what I needed every time.

MomentFeed shows potential customers we actually take customer feedback seriously, we are always at reach with MomentFeed since we've been able to respond to at least 97% of reviews both negative and positive with a natural sense of being as direct as possible to the customers concerns.

It is quite expensive for the non experienced and mid-experienced marketer and it comes with a little bit of a learning curve to make the most of it, in which you have to adapt yourself to the application and its features.

Overall, I have enjoyed my experience using Momentfeed. There are many added features that we have through momentfeed that we didn't previously have access to with birdeye (Insights and reporting section, paid media)

My favorite aspect of MomentFeed is the Paid Media Module. The Paid Media Module is where you can create Facebook Ads. What I love about the Paid Media Module is how much more detailed you can make your ad campaigns versus going directly through Facebook. Momentfeed makes it easy to optimize your campaigns objective, delivery, and call to action. I also enjoy how I can create a campaign for all 3 of my stores at once. Previously I was boosting each store's post individually, which was much less detailed and a lot more work.

One thing I do not like about MomentFeed is the reputation management tool. We previously used birdeye and all reviews were left in one place. On MomentFeed, I have to filter through each platform to view and respond to reviews (Yelp, Google, Facebook, etc...).

Some updates went live quickly.

The dashboards were intuitive, especially after the most recent round of updates. Customer service was responsive.

The updates that were supposed to be aggregated across 300+ sites sometimes worked, and sometimes did not. Out dashboard indicated that our information health was 100% but after a brief spit check of some of the live listings, that was not the case.

In order to maintain our directory listings (mainly Google) Uberall allowed the business to solve this easily. Location managers are added per location to manage their individual directory. Benefits are the improved local SEO and brand online reputation management.

The ease of implementation and changes

I really can't think of any right now.

MomentFeed is a fantastic partner that’s always looking to improve their platform. Their account service means you’re never more than an email or call away from a solution to any problem.

MomentFeed allows us to manage listings, reputation and local social for more that 255 stores with a small marketing team of 3 people. Their customer support and account service makes them a fantastic partner.

We need better and more flexible reporting - similar to Google Analytics. Sometimes the new features can be buggy and take time to work through. Time zone differences present communication challenges.