Yext 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Yext

4.2

(114)

Pricing

Starting at $199.00 per year

About Yext

Yext (NYSE: YEXT) is a digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Yext’s AI and machine learning technology powers the knowledge behind every customer engagement, automates workflows at scale, and delivers actionable cross-channel insights that enable data-driven decisions. From SEO and websites to social media and reputation management, Yext enables brands to turn their digital presence into a differentiator. To learn more about Yext, visit Yext.com.

Yext Screenshots

Yext Pricing and Plans

Starting price: $199.00 per year

Free Trial

Free Version

Emerging

$199.00

per year

No plan information available

Essential

$449.00

per year

No plan information available

Complete

$499.00

per year

No plan information available

Premium

$999.00

per year

No plan information available

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Yext Features

Popular features found in SEO
Competitive Analysis
Content Management
Dashboard
Google Analytics Integration
Keyword Research Tools
Link Management
Localization Automation
Mobile Keywords
Performance Metrics
Reporting & Statistics
Website Analytics
More features of Yext
A/B Testing
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Escalation
Alerts/Notifications
API
Approval Process Control
Artwork Management
Asset Lifecycle Management
Automatic Location Detection
Behavioral Analytics
Benchmarking
Brand Guidelines
Brand Tracking
Calendar Management
Catalog Management
Categorization/Grouping
Change Management
Click Tracking
Collaboration Tools
Commenting/Notes
Content Library
Content Publishing Options
Conversion Rate Optimization
Conversion Tracking
Customer Experience Management
Customer Journey Mapping
Customizable Branding
Customizable Categories
Customizable Fields
Customizable Reports
Customizable Templates
Database Support
Data Import/Export
Data Mapping
Data Synchronization
Data Visualization
Demographic Data
Digital Asset Management
Directions
Distance Calculation
Document Management
Drag & Drop
Duplicate Detection
Email Alerts
Email Reminders
Engagement Tracking
Event Promotions
Event Scheduling
File Management
Full Text Search
Geocoding
Geographic Maps
Geolocation
Geotargeting
Goal Setting/Tracking
Image Editing
Keyword Rank Tracking
Keyword Tracking
Knowledge Base Management
Landing Pages/Web Forms
Location Tracking
Mapping
Media Monitoring
Mobile Access
Monitoring
Multi-Language
Multi-Location
Multiple Data Sources
Multiple Site Management
Negative Feedback Management
Pageview Tracking
Performance Management
Product Search
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Referral Tracking
Reminders
Reporting/Analytics
Reputation Management
Response Management
Review Monitoring
Review Notification
Review Request
ROI Tracking
Role-Based Permissions
Scheduled/Automated Reports
Search/Filter
Self Service Portal
Sentiment Analysis
Single Sign On
Site Search Tracking
Social Media Integration
Social Media Monitoring
Social Promotion
Social Sharing
SSL Security
Template Management
Text Editing
Third-Party Integrations
Trade Area Analysis
User Interaction Tracking
User Management
Version Control
Visual Analytics
Website Integration
Website Management
Web Traffic Reporting
White Label
Widgets
Workflow Management

Yext Integrations

WordPress

PAR Punchh

AgencyAnalytics

Dasheroo

Domo

Greenhouse

See all 28 integrations

Yext User Reviews

Overall Rating

4.2

Ratings Breakdown

57%

25%

Secondary Ratings

Ease of Use

4.3

Value for money

3.8

Customer support

4.0

Functionality

4.2

Hayley M.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2019

TOP NOTCH

Our experience with Yext has been amazing. Our company had an existing subscription that I took over, so in any other instance I would have been out of luck with training. But our representative was able to walk me through where to find anything and everything I could ever need.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Customer Service with Yext is TOP NOTCH. Our rep is there to answer questions before I even have the chance to finish thinking of them. There are ample training modules to walk you through exactly what you need. Everything is highly customizable as well, so it's perfect for listing different types of businesses. The analytics are incredibly helpful to show what's working and what's not. I also love that I'm able to reply to any reviews as soon as they're given.

Cons:

Because of all of the options and customization, it can be overwhelming. Everything is intricate, which is great, but there's no "let me create this real quick." Changes can be made quickly though.

Vendor Response

Thank you for leaving your review, Hayley! We're so happy to hear about your positive experience with Yext and our services, and are glad to have you as a customer. We'll be sure to pass your kind words along to your rep!

Replied April 2019

Cody M.

Verified reviewer

Marketing and Advertising

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed April 2019

The Single Best Tool for Listings

Outstanding and I've recommended it to clients time and time again!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Set it and Forget it. With Yext, you input your listing and confirm via authenticating factors and in just days you see the direct impact. Organic results improve, SEO improves, Adwords quality improves...you name it! The second best part is ease of use. Once your listing is within YEXT, they work to address over 100 listing entities online, building search equity for your site within Google and other platforms to assure that your listing is in fact REAL, ACCURATE, and RELIABLE.

Cons:

Would be nice if there was a master feature for advertisers to be able to list multiple entities under one account login and separate payment methods. This could also increase the number of subscriptions to YEXT!

Vendor Response

Thank you for leaving your review, Cody. We're happy to hear that you find our products easy to use and that you're seeing great results.

Replied April 2019

David P.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2022

Poor Experience All Around - Please Avoid

When finally attempting to use the software it was unbelievably difficult, not applicable to our needs, and frustratingly unusable. Our first call with support was a joke. The support representative said, to "perform some functions" we had to go up to the URL and remove some text. I couldn't believe my ears. We quickly learned as an "agency" we could not connect GMB (GBP) of our clients to Yext because we were not the "administrators" of the accounts. This was a deal breaker. And, if we're able to get admin access there was a very specific process to connect with Yext, including "emailing their support team" before it could happen. We are currently using (2) competitors to Yext and this step is not required. In an attempt to fix the situation, Yext set up 2 meetings with us, which they canceled both at the last second. I have documentation and witnesses for all of this. I wanted to resolve the situation directly with Yext but their support after the sale has been a painful and poor experience. I am here to hopefully help anyone else to avoid this nightmare. I did an evaluation of 8 competitors in the space, and am frustrated that I got chose the wrong platform; as they will not refund our money. We have not used the platform at all, and are such a small business this hurts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was very excited at first. The sales process was very smooth and the demo they showed was impressive. I also really like the Hitchhiker's idea for education and support. I was very excited, they have an impressive sales team, but unfortunately, that was the end of it.

Cons:

-- Onboarding was all over the place. How we had to use the software was laughable. -- Interface (UX/UI) was anything but intuitive. -- Queries were extremely difficult to run without memorizing multiple steps and impossible to train staff on. -- Integration with GBP didn't exist, definitely not a Google Partner.

Reasons for choosing Yext

Yext had the best sales process, I have to give them that. They seemed to care about education, and seemed to have some awesome feature sets, for similar pricing I thought we were getting the best-in-class. I am most angry with myself and the internet for making Yext look like the industry leader.

Madison P.

Verified reviewer

Hospitality

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed September 2020

Great, simple to use software with cool features

My overall experience was good, but like I said, the cost was was irked me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked most how user-friendly the software was, and how well it worked.

Cons:

The price. It is definitely pretty expensive when you compare it to other similar softwares on the market.

Reasons for switching to Yext

Wanted to try something new.

Vendor Response

Hi Madison, thanks so much for the review! We want to make sure you're getting the most out of our partnership. Our client support team and your account team are always available to help you. You can reach out to us at support@yext.com if you have any questions about our platform and how to optimize your account and services. We really appreciate your feedback.

Replied September 2020

Paul J. M.

Verified reviewer

Financial Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Just say Yext!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Yext offers an amazing product for managing your business location listings, review generation and website location page and schema markup!

Cons:

Not much not to like... Yext is constantly addressing business needs ahead of the curve.

Vendor Response

Thank you for leaving your review, Paul!

Replied May 2019

Kevin M.

Verified reviewer

Marketing and Advertising

2-10 employees

Used other for less than 6 months

Review source

Reviewed November 2018

Super Simple to use but you can find better options out there

Overall, I was disappointed to say the least. They did NOT deliver what they promised. In fact, there were things the sales rep flat out lied about.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

For someone brand new to citations & business listings, this is a great program...As long as you keep paying for it.

Cons:

They claim to keep all of your information current and up to date across your website, social media channels, & 100's of business directories while also suppressing and getting rid of duplicate listings & inaccurate listing information, and they do (kind of). First off, it takes their "Knowledge Manager" an abnormally long time to update all of your owned channels (website, social pages, etc...) & only does so in chunks arbitrarily. This makes it tough for search engines to know what info to show as valid in search. Secondly, they claim that they eliminate duplicate content. This is a flat-out mistruth. They do not eliminate it, they mask it or hide it behind a 302 redirect tag which will work fine for as long as you keep paying your subscription. However, the moment you decide to terminate your contract with Yext they remove those 302 redirect tags and all that "eliminated" duplicate listings content surfaces and plays havoc on your search engine rankings

Vendor Response

We strive serve you with the highest quality products. Thank you for the positive things you shared about Yext. I also apologize for the confusion on the how our product works. When you update your digital knowledge in the Yext Knowledge Manager we supply it to publishers immediately through direct API connections. Most will update in real time. When it doesn't, they determine the speed that it updates but it is available to them the moment you submit them. Our duplicate suppression tool suppresses inaccurate listing data by deactivating the duplicate listings. We do not claim to eliminate them. You can learn more here: https://www.yext.com/resources/yext-knowledge-center/duplicate-suppression/ When you cancel your subscription, Yext no longer sends your digital knowledge to the sites in the Yext Knowledge Network. Afterwards, your info becomes subject to the normal data compilation process of each publisher, which may result in your data and content changing over time.

Replied December 2018

Amber C.

Verified reviewer

Marketing and Advertising

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed October 2019

Easy to Consolidate Your Listings, A Bit Expensive To Do So

Overall, our marketing agency puts all of our local clients on YEXT. It's an easy way to consolidate all your business listings in one place and manage them accordingly!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

As a marketing agency, we have a ton of clients that need a listings management service like YEXT. YEXT can help you consolidate all your listings in one place and when your business switches addresses, YEXT is a lifesaver. Their duplicate suppression is also key to doing this job well!

Cons:

We do have a bulk package which makes YEXT a little cheaper, but if I were a business just getting YEXT on its own, there are cheaper options. You should also look at all the listings they can create - Not all of them are applicable to every business and every industry, but they do have a good selection overall.

Vendor Response

Hi Amber, we really appreciate your honest feedback and are glad to hear about your positive experience with Yext!

Replied December 2019

Vladimir D.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed December 2019

Perfect Local Citation Management Tool for Franchisee

We've been using Yext for our Enterprise SEO clients. Great local citation management tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is great and the Yext team always working on improvements. Support is awesome. You can easily manage the most important information for your listings: store hours/business descriptions and hundreds of other options.

Cons:

Unfortunately, you can't just simply sign up through the website and start managing your listings while you need to go through the long contract process.

Brandon B.

Verified reviewer

Used weekly for more than 2 years

Review source

Reviewed March 2018

Take care of all your social media account at the same time!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that all our Social Media accounts can be taken care of in one program. I don't have to go to each account to see reviews, stats, and reply to my customers.

Cons:

Honestly, and this may be a little petty, but the program is simply boring. It could use a little more color and life.

Vendor Response

Thank you for leaving a review! We're so glad to hear that Yext has helped you manage your social media accounts. We will share all feedback with our Product Team!

Replied March 2018

George P.

Verified reviewer

Insurance

11-50 employees

Used monthly for more than 2 years

Review source

Reviewed January 2018

A must have to keep your internet presence information consistent across all sites!

An improved SEO and ease of managing our business listings on the web.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a one-stop dashboard to ensure that your company's information is accurate and consistent across 140 informational websites. This can be important to search engines and your company's position on the web. Additionally, if you have multiple business branches, this is almost a must to ensure that each location is coming over as accurate on the web.

Cons:

Mostly you are left to your own to manage and navigate the program. It could be a bit more challenging for users that are not privy to the importance of internet SEO.

Vendor Response

Thank you for writing a review. We are glad to hear that Yext has been helpful to your business. If you have any questions about the product or how to use it, please email support@yext.com.

Replied January 2018

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