Research on Software & Technology Trends

Boost Productivity With Online Chat Presence Displays | IndustryView 2015

July 2015: Updating your chat status can boost workplace productivity, but can also interrupt workflows if best practices aren’t in place. This report explores the major productivity benefits of this best practice included in business phone systems.

Predictive Analytics Social Media Marketing IndustryView

Impact of Predictive Analytics on Social Media Marketing | IndustryView 2015

June 2015: In this report, we investigate how predictive analytics can be used to identify quality social media influencers, connect with them and generate the type of content they are most likely to share as advocates for a brand.

Which Fundraising Event Is Best for Your Nonprofit? | IndustryView 2015

June 2015: We surveyed nonprofit event planners, asking questions about the planning ease and return on investment (ROI) for eight types of special events, to help fundraisers determine the best event for their nonprofit’s size and budget.

Top Web Conferencing Functionality for Small-Businesses IndustryView

Top Web Conferencing Functionality for Small-Business Users | IndustryView 2015

June 2015: Web conferencing software offers the potential to reduce business travel expenses. We surveyed small-business employees currently using Web conferencing software to identify the top benefits of—and considerations for—implementation.

Fleet Maintenance Summer Heat Damage IndustryView

Use Fleet Management Software to Prevent Heat Damage | IndustryView 2015

June 2015: We surveyed fleet managers and drivers to find out how often they perform “summerization” maintenance, the most common problems they face and what systems they use to manage this process.

Remote Teams Online Project Management IndustryView

Create More Efficient Remote Teams With Online PM Software | IndustryView 2015

June 2015: The U.S. mobile workforce has increased by nearly 80 percent between 2005 and 2012. We investigate the best practices of successful remote teams, as well as how they use online project management (PM) software.

Technology Tools to Curb Childhood Tooth Decay | IndustryView 2015

May 2015: Childhood tooth decay has reached "epidemic proportions." This report will show dental practices how to implement software solutions effectively in order to attract pediatric patients, retain them and improve their oral health.

Auto Attendant Customer Enagagement IndustryView

Design an Auto Attendant That Drives Customer Engagement | IndustryView 2015

May 2015: We surveyed consumers on how auto attendants impact their perceptions of businesses. We also called small and midsize businesses across the country to discover how to design and program auto attendants that enhance customer loyalty.

Improve Documentation With Social Collaboration Software | IndustryView 2015

May 2015: We surveyed workers who use social collaboration software (SCS), which cna help capture, store and track their documents and communication, to better understand how it can lead to more effective knowledge management.

Offer Culinary Experiences to Increase Hotel Bookings | IndustryView 2015

May 2015: The past three years have seen 27 million American culinary leisure travelers. We surveyed a random sample of U.S. travelers who have stayed in a hotel within the last year to research how software can help hoteliers attract culinary travelers.

Are Millennials the Latest Security Threat? | IndustryView 2015

May 2015: In this report, we look at the impact generational attitudes have on behavior and whether millennials really do expose businesses to heightened risk. We also provide advice on how companies can stave off that risk.

Improve the Customer Experience Through Better Mobile Support | IndustryView 2015

April 2015: In this report, we investigate the degree to which U.S. consumers seek support through mobile, what kinds of problems they encounter and how companies can avoid these problems by better utilizing software.

How Fortune 500 Companies Engage Talent on Twitter | IndustryView 2015

April 2015: We surveyed job seekers about their Twitter habits and their perceptions of how companies are using the platform. We also looked at the recruiting-specific handles of Fortune 500 companies.

Employee Time Theft Payroll Loss IndustryView

How Software Can Reduce Payroll Losses from Time Theft | IndustryView 2015

April 2015: Time theft costs companies $400 billion annually. This report will help company decision-makers learn how time and attendance software can help them diminish losses from employee time theft.

Digital Tools to Improve Chiropractic Patient Retention | IndustryView 2015

April 2015: With retention a particular problem for chiropractic practices, we surveyed chiropractic patients to find out how tech-based resources (e.g., multimedia educational materials and patient portals) can enhance their experience.

Improve E-Commerce With Order Management Integrations | IndustryView 2015

April 2015: We conducted a survey to understand how integrations between order management software and third-party e-commerce applications can impact the performance of small online stores.

Improve Service Provider Efficiency With GPS-Enabled Software | IndustryView 2015

April 2015: We surveyed consumers and business operators to determine what impact implementing dispatch software with GPS-enabled capabilities can have for home service providers.

Ransomware Attacks: How Prepared Are SMBs? | IndustryView 2015

April 2015: In this report, we investigate the preparedness of decision-makers at small and midsize businesses (SMBs) to protect their companies against ransomware, and provide advice from cybersecurity experts on how to avoid disaster.

Improve on Key Performance Indicators With HR Analytics | IndustryView 2015

March 2015: We spoke with experts and surveyed human resources (HR) analytics users to help small-business owners and recruiting and HR professionals determine how using data and analytics can improve a company’s hiring process.

In-House vs. Third-Party Content: Which Is Best for Your LMS? | IndustryView 2015

March 2015: This report will help corporate learning management system (LMS) administrators decide whether to invest in in-house or third-party training content for optimal employee training results.

Developments Customer Service Software IndustryView

Developments in Customer Service Software, 1990s to 2015 | IndustryView

March 2015: This report outlines the development of help desk and customer service software trends to provide a clear perspective that small and midsize businesses (SMBs) can use to address the challenges they face.

Phishing Scams: Why Employees Click and What to Do About It | IndustryView 2015

March 2015: We surveyed employees to explore their awareness of phishing attacks and confidence in their ability to avoid them. We also polled experts for advice on how to combat this consistently effective criminal tactic in the workplace.

HIPAA Breaches: Minimizing Risks and Patient Fears | IndustryView 2015

March 2015: In this report, providers will learn best practices for handling health data to build patient trust, defend against a potential security breach and deal with the fallout after one has occurred.

Document Collaboration Project Management IndustryView

Document Collaboration With Project Management Software | IndustryView 2015

March 2015: We surveyed employees who collaborate on documents at work to help companies understand how project management (PM) software can improve communication, file organization and more efficient ways of tracking document changes.

Using Software to Increase Employee Referrals | IndustryView 2015

March 2015: Referred applicants are more likely to be hired and tend to stay at the company longer. To determine what tactics encourage participation in employee referral programs, we surveyed full-time employees at companies that have such programs.

Should SMBs Invest in Cyber Insurance? | IndustryView 2015

March 2015: Cyber insurance may seem necessary but is often complex and expensive. We consulted with experts to determine what factors small and midsize businesses (SMBs) should consider before purchasing it.

Is Cloud-Based Payroll Software Safe for SMBs? | IndustryView 2015

March 2015: This report will inform potential software buyers from small to midsized businesses (SMBs) of possible security risks and best practices to follow when using cloud-based payroll solutions.

Best Practices to Foster Member Engagement on Twitter | IndustryView 2015

February 2015: To learn how the top professional and trade associations in the U.S. keep thousands of members engaged on Twitter, we analyzed tweets and asked social media managers about their strategies.

Increasing Millennial Interest in Hotel Loyalty Programs | IndustryView 2015

February 2015: Millennials are a valuable marketing target for hoteliers. This report analyzes the preferences of this demographic as they relate to loyalty programs to help hotels develop strategies boost enrollment.

Benefits of Unified Communications Integrations | IndustryView 2015

February 2015: This report will describe the most popular and successful types of united communications integrations to help owners and operators identify which business models will benefit most from undertaking one.

The Best Retail Pricing Strategies by Sector | IndustryView 2015

February 2015: This report will help retailers learn which pricing strategies their professional peers rate as most effective and provide insight on how the use of retail technology, such as price management software, can work in conjunction with these strategies.

Impact of Shared Decision-Making on Patient Care | IndustryView 2015

February 2015: Using survey data and expert interviews we explore how shared decision-making, a collaborative care model, impacts the patient/doctor relationship and what aspects of this model attract patients.

Improving Seniors’ Home Safety Through Software | IndustryView 2015

February 2015: With accidental falls listed as the leading cause of injury among older adults, we surveyed older Americans and their families about home safety measures to determine how technology can help assess and address potential fall hazards in the home.

SMB Awareness of Breach Notification Laws | IndustryView 2015

February 2015: We investigate how aware decision-makers at small and midsize businesses are of the breach notification laws that apply to their firms and offer advice on how to protect themselves from a breach.

Guest Preferences for Technology Use in Hotels | IndustryView 2015

February 2015: We ask consumers about their likelihood of choosing a hotel based on various technological offerings, including smartwatch- and smartphone-enabled services, to help hotel management determine the smartest investments to make.

The Top Universities for Supply Chain Technology Education | IndustryView 2015

February 2015: Software Advice ranked the top 15 universities at the undergraduate and graduate level for supply chain management technology based on the emphasis and depth of the coursework.

Improving Consumer Ecommerce Experience With Text Mining | IndustryView 2015

February 2015: We conducted a survey to determine how consumers feel about ecommerce companies using text mining practices to personalize product or service offerings. This report will help online retailers understand which practices are likely to improve the customer experience.

Aided by Software, Succession Planning Expands Beyond C-Suite | IndustryView 2015

February 2015: This report will investigate how implementing a succession plan can increase employee engagement and help businesses identify and develop future leaders more quickly and effectively.

Using Self-Service Portals to Improve Benefits Administration | IndustryView 2015

February 2015: Software vendors have recognized the need to lighten the administrative load for human resources (HR) with employee self-service portals. Our survey will help HR streamline benefits administration.

SMB Readiness for PCI Data Security Standard 3.0 Update | IndustryView 2015

January 2015: In this report, we provide data on the confidence of small and midsize businesses (SMBs) in their own compliance with the updated security requirements, plus advice on how they can reduce risk.

Patient Interest Telemedicine IndustryView

Patient Interest in Adopting Telemedicine | IndustryView 2015

January 2015: Software Advice conducted a survey gauging public interest in telemedicine—virtual medical visits as a tool for diagnosing and treating minor illnesses—to help providers use this technology to better serve patients.

Dental Software Patient Scheduling Preferences | IndustryView 2015

January 2015: Software Advice surveyed patients on their preferences for dental scheduling software to help practices optimize the use of their current system or help guide an upcoming software purchase.

Using Big Data to Improve Call Routing in Customer Service | IndustryView 2015

January 2015: In this report, we examine advanced call routing techniques to help businesses find opportunities to improve their own call center routing, and thus improve customer service outcomes.

Improving Patron Experiences and Increasing Tips With iPad POS | IndustryView 2015

January 2015: Software Advice surveyed patrons familiar with leaving tips via iPad POS software to help restaurant operators and servers understand how to best leverage this technology to improve customer experiences and increase tips.

Password Use in the Workplace: Top Issues and Solutions | IndustryView 2015

January 2015: This report will investigate the prevalence of best and worst password practices in the U.S. workplace, and offer recommendations for how businesses can improve their own password practices.

Using ATS Software to Improve the Candidate Experience | IndustryView 2015

January 2015: Software Advice surveyed job seekers and recruiters to help employers understand what constitutes a good hiring experience, and how applicant tracking systems (ATSs) can help with the process.

Job Candidates' Preferences for Recruiter Text Messaging | IndustryView 2015

January 2015: Through a survey of random job seekers, recruiting and staffing agencies will learn how candidates feel about text messages from recruiters, and how recruiters can best use this medium to communicate with them.

Online Reviews Residential Service Providers IndustryView

Use of Online Reviews to Select Residential Service Providers | IndustryView 2015

January 2015: Software Advice surveyed residential service customers to determine how they use online reviews sites to select residential service companies. The findings will help companies better understand the impact of reviews sites.

Use of 'Over-the-Top' Communication Apps in the Workplace | IndustryView 2015

January 2015: We surveyed workplace users of OTT apps to help businesses decide whether they should embrace open-source and freemium solutions, or seek out more robust paid communications solutions.

Preferences Video Interview IndustryView

Applicant Preferences for Video Job Interviews | IndustryView 2015

January 2015: Software Advice conducted a survey to gauge how candidates feel about interviewing for a job via video. The results can help employers and recruiters learn how to use video interviewing platforms to create a more positive experience for interviewees.

Mental Health Patient Scheduling Preferences | IndustryView 2015

January 2015: Mental health professionals have an array of appointment scheduling and reminder tools to chose from. This report will help mental health providers determine the most effective methods for reducing patient no-shows and cancellations.

The Impact of Demographics on Live Chat Customer Service | IndustryView 2015

January 2015: This report examines the considerations required for the implementation of online live chat, drawing upon data from a recent Software Advice survey on customer preferences and discussions with companies currently offering live chat as a customer service channel.

EHRs’ Potential for Improving End-of-Life Care Documentation | IndustryView 2015

January 2015: Software Advice surveyed patients and caregivers in order to help hospitals, hospices and long-term care communities determine whether to invest in an electronic health records (EHR) system for improving the documentation of end-of-life care decisions.

Effect of Inventory Software on Employee Theft Prevention | IndustryView 2014

December 2014: To help retail owners and managers better understand and control employee theft, we surveyed a random sample of U.S. retail employees on how inventory management technology can mitigate the problem.

Top Cybersecurity Issues of 2014: Overrated or Underrated? | IndustryView

December 2014: This report will provide industry watchers and security professionals with insight into the effect of the biggest security issues of the past year, and shed light on what impact, if any, insiders feel increased spending on security solutions will have in 2015.

Customer Preferences Residential Services IndustryView

Customer Preferences for Residential Services Software | IndustryView 2014

December 2014: This report will help residential services companies understand which software capabilities can not only improve the customer experience, but even encourage customers to choose one provider over another.

The Year Ahead: SMB Security Investment Plans for 2015 | IndustryView

December 2014: This report will provide small and midsize businesses (SMBs) with insight into how their peers are approaching security issues, while vendors will learn how the market is preparing for growth.

Tech Experience Payroll Positions IndustryView

Tech Experience for Payroll Positions: International Comparison | IndustryView 2014

December 2014: This report will help hiring managers determine what software experience payroll candidates should have in order to succeed, based on an analysis of job listings for payroll positions in the United States, United Kingdom and Australia.

SMB Preparedness for the Transition to Chip-Based Credit Cards | IndustryView 2014

December 2014: In October 2015, the U.S. will transition to a new standard—EMV—intended to help reduce fraud. This report will investigate how well prepared small and midsize businesses (SMBs) are, and offer recommendations for how they can effectively use EMV technology.

Solutions for Optimizing Multi-Site Voice Networks | IndustryView 2014

December 2014: We surveyed employees in businesses that have multi-site networks to identify the biggest issues they face with VoIP, and which technological solutions can best address their networking needs.

Patient Home Usage of Speech Therapy Software | IndustryView 2014

December 2014: Speech therapy software, which patients use to practice between sessions, can help power improvements in language. This report will help speech therapy software vendors better understand how patients engage with their products.

Developer Usage of Mobile Project Management Apps | IndustryView 2014

December 2014: Project management software vendors increasingly offer mobile versions of their systems. This report will help project management software users determine whether mobile apps are beneficial for their companies, and if so, how to best realize these benefits.

Level Zero Solvable: The Underutilized Self-Service Metric | IndustryView 2014

December 2014: We surveyed people in management in a variety of customer service departments to see what effect Level Zero Solvable (LZS), a unique metric designed specifically to measure self-service channels, had on the success of their self-service implementations.

Employee Preferences for Reporting Manager Misconduct | IndustryView 2014

December 2014: In this report, human resources (HR) departments will learn what methods of reporting would make employees feel more comfortable with filing a formal complaint against their boss for violations, and how software can aid this process.

HR Software Considerations for Small-Business Buyers | IndustryView 2014

November 2014: This report will provide small-business buyers with insight into the most common applications and packages offered by Human Resources software vendors. This information can help these buyers determine which applications to prioritize when working with a limited budget.

PSTN User Perspectives on IP Communications | IndustryView 2014

November 2014: In this report, business users who still rely on Public Switched Telephone Network (PSTN) connections will learn how to get the benefits of traditional voice services they need—as well as a host of unique benefits—out of VoIP systems.

Consumer Perspectives on Nursing Home Surveillance | IndustryView 2014

November 2014: Installing surveillance cameras in nursing home residents’ rooms to monitor the facility’s quality of care is a practice gaining traction. We surveyed consumers across the U.S. to explore attitudes towards this controversial method.

Patient Use of Online Reviews | IndustryView 2014

November 2014: In 2013, we published the results of a survey we conducted in an effort to learn more about how patients use online reviews. One year later, we’re revisiting the topic to see how patients’ use of online reviews has evolved.

The Most Loved (and Hated) U.S. Trucking Routes | IndustryView 2014

November 2014: We wanted to better visualize the trucker's journey so we surveyed truckers about their favorite, least favorite and most common trips in the U.S. We also examined new software developments that can aid in making these long-haul trips as pain-free as possible.

Micro-Apartments: Renters' Trends and Preferences | IndustryView 2014

November 2014: “Micro-apartments”—typically no more than 400 square feet—have been a controversial topic in the last few years. Software Advice surveyed U.S. renters to find out who is most likely to choose a micro-apartment and what considerations would factor into their decisions.

Public Attitudes Towards Data Collection and Privacy | IndustryView 2014

November 2014: In the post-Edward Snowden era, the public has grown more concerned about how much data is being gathered and who has access to it. Software Advice created an online survey of adults within the United States to gauge public opinions on data collection and privacy.

Jargon's Impact on Business VoIP Adoption | IndustryView 2014

November 2014: Voice over Internet Protocol (VoIP) is an infamously jargon-heavy technology. We surveyed separate groups of respondents to determine how the technical language of IP-based communications impacts business adoption and utilization of VoIP solutions.

Online Review Assisted Living IndustryView

Online Review Use in Assisted Living Facility Selection | IndustryView 2014

November 2014: Online reviews can help ensure health and happiness in old age by providing candid insights on the housing options available to seniors. We ran an online survey to determine who is using online reviews to choose assisted living facilities, and how they’re using them.

Millennial Preferences on Alternative PM Models | IndustryView 2014

November 2014: Millennials are a group notoriously difficult to please in a health care setting. In order to narrow in on what this generation wants from its medical care, we conducted a survey focusing on three practice management (PM) models intended to increase patients’ engagement.

Tech Skills & Other Considerations for Joining a Nonprofit Board | IndustryView 2014

November 2014: Serving on a nonprofit board of directors comes with serious responsibility. We surveyed board members to find out what potential members should take into account when evaluating an offer from a nonprofit.

Top Self-Service Channel Implementations | IndustryView 2014

November 2014: Self-service has proven effective at reducing the workload of live agents and costs of customer service. We conducted a survey to find out which self-service channels are most effective, and which aspects of customer service they can have the greatest impact on.

SMB Attitudes Toward Unified Communications | IndustryView 2014

November 2014: Unified communications (UC) is transforming the way people do business. We conducted a survey to gain a deeper understanding of how small to midsize businesses feel about UC, then shared the results with industry experts to gain further insight.

The Future of Fleets in a Post-Driver World | IndustryView 2014

October 2014: Mining and industrial equipment companies have been looking for ways to cut costs while increasing safety—and human drivers have been on the chopping block. Software Advice conducted a survey of U.S. adults to see how people feel about the use of driverless technology.

The Value of iPods in Nursing Homes | IndustryView 2014

October 2014: Neurologists say music engages your brain in ways that don’t require much cognitive or mental processing. We surveyed people considering a nursing home for themselves and/or a loved one to further explore the value of using iPods in long-term care settings.

The Value of Robotic Room Service | IndustryView 2014

October 2014: In August 2014, robotics company Savioke revealed a robotic butler, or “botlr,” designed to deliver small items to hotel guests. We conducted a survey to gauge respondents’ interest in hotel service robots and estimate the potential value of this technology to hoteliers.

Common Attributes Glassdoor IndustryView

Common Attributes Among Glassdoor's Top-Rated Employers | IndustryView 2014

October 2014: Glassdoor ratings are an important consideration for businesses in competitive industries that seek to recruit the best and brightest. We recently conducted an analysis of the top-rated employers on the site to determine what their most praised aspects were.

SMB Readiness for Digital Payments and Currency | IndustryView 2014

October 2014: With the recent acceptance by PayPal, bitcoin is well on its way to a wider circulation. We conducted a survey to find out if small to midsize businesses and the public are ready for digital currency.

SMB Cymbercrime Preparedness IndustryView

SMBs and Cybercrime Preparedness | IndustryView 2014

October 2014: A 2013 study showed that around one-third of all cyberattacks now target small and midsize businesses. We surveyed owners or decision-makers at U.S. firms with 500 employees or less to find out how seriously they are taking the threat of a breach.

B2B Demand Generation Benchmark | IndustryView 2014

October 2014: We surveyed 200 business-to-business (B2B) marketing professionals in order to understand which channels, offers, content types and technologies they were using to fuel their demand generation programs—and which they found most effective.

The LMS Features That Drive Employee Engagement | IndustryView 2014

October 2014: Learning management systems are on the rise, but companies are having trouble encouraging ongoing usage. We surveyed full-time employees to see what popular LMS elements they would use most, and what would encourage them to use these tools more often.

Job Listings Analysis: Digital Project Manager | IndustryView 2014

October 2014: Emerging during a period of rapid and intersecting Web design and digital marketing growth, the role of digital project manager (DPM) is the newest player in the project management field. We conducted a study to learn what employers seek most in DPM applicants.

Preferred Features of Self-Service POS Systems | IndustryView 2014

October 2014: Self-service POS systems give customers control without requiring assistance from a server. To help restaurateurs benefit most from these tools, Software Advice conducted a survey to find out which features they want most from self-service POS systems.

Trending VoIP Terms Reflect Market Shifts | IndustryView 2014

October 2014: Businesses considering the switch to VoIP service face a complex and rapidly changing market. Software Advice interviewed market experts to help business owners find a path through the confusing tangle of jargon surrounding business communications technology.

Effect of Visual Job Listings Content on Applicants | IndustryView 2014

October 2014: Talent pools are shrinking, which means employers are looking for ways to attract better talent to apply for positions. We surveyed potential applicants to see if the presence of images or videos in an online job posting makes the company that posted it more attractive.

Job Listings Analysis: Supply Chain Manager | IndustryView 2014

October 2014: To better understand what employers are looking for in supply chain managers, we analyzed 200 job listings from firms ranging from e-commerce giant Amazon to synthetic rubber manufacturer Zeon Corporation. This report outlines our key findings.

Recruiter Perceptions of Software and Technology Use | IndustryView 2014

October 2014: Software Advice set out to determine if recruiters are, indeed, as technologically disinclined as some claim. We polled approximately 100 recruiters to see if they were averse to using recruiting software or technology (other than email and job boards), and if so, why.

Public Awareness of Security Breaches | IndustryView 2014

October 2014: After Target, Home Depot and eBay, 2014 may seem as though it has been the year of the security breach, but how deeply have the news headlines affected public awareness? We investigate.

Latinos and the Use of Technology in the Fight Against Diabetes | IndustryView 2014

October 2014: Alarmingly high diabetes rates have Latinos fighting against the odds for their health. We conducted an online survey of Latino and Latin-American patients to discover how technology can be used to engage them in prevention and/or treatment options.

Employee Preferences for Mobile Scheduling | IndustryView 2014

September 2014: Buying employee mobile scheduling software can be a bit overwhelming for small businesses. We surveyed a random sample of workers in industries where hourly work is common, in order to gauge sentiment towards the use of mobile scheduling apps.

IVR Design Tips From Researchers and the Fortune 500 | IndustryView 2014

September 2014: Software Advice called 50 Fortune 500 customer service numbers to gather key metrics on how their interactive voice response (IVR) systems are programed and learn the most effective techniques for IVR menu design.

Online Travel Videos: Best Practices to Boost Bookings | IndustryView 2014

September 2014: More guests today view online videos before making travel decisions. Software Advice surveyed consumers to find out which are the most effective tactics for creating and promoting hotel videos.

Volunteer Impact Report | IndustryView 2014

September 2014: To find out what metrics, indicators and data collection methods nonprofits use to measure volunteers’ impact on their organizations’ outcomes, we surveyed 2,735 nonprofit professionals. This report details what we learned.

Patient Deception of Doctors | IndustryView 2014

September 2014: We conducted a survey of 3,075 American patients to find out why many don't reveal the entire truth when discussing their health with ther doctor, then shared the results with industry experts to gain their insight.

BYOD's Effect on the IT Help Desk Burden | IndustryView 2014

September 2014: This report looks at how BYOD, an increasingly common policy under which companies allow employees to bring and use their own devices in the workplace, can be leveraged to reduce demand for IT support and lower IT help desk costs.

Consumer Confidence in Cloud-Based Accounting | IndustryView 2014

September 2014: We recently surveyed employees familiar with their company’s accounting processes to learn how confident they are in cloud-based accounting software and their likelihood of moving to a cloud solution.

The Construction Ecosystem: Recession-Era vs. 2014 | IndustryView

September 2014: Software Advice analyzed U.S. Census Bureau construction spending data and the 2014 Inc. 5000 list to get a better understanding of the current trends in the construction industry, and how these trends compare to previous years.

Preferred Conferencing Solutions in the Workplace | IndustryView 2014

September 2014: In today’s ever-changing technological environment, we wanted to learn how conferencing solutions in the workplace are evolving, and which businesses should invest in unified communications solutions for videoconferencing.

Job Listings Analysis: Sales Director | IndustryView 2014

September 2014: We analyzed 200 U.S. job openings for sales directors to learn what specific experience and skills employers frequently look for in candidates, and which states have the highest concentration of open positions.

Consumer Positions on Data Collection and Use | IndustryView 2014

September 2014: Software Advice recently surveyed respondents to find out how they feel about the collection and use of personal medical, financial and employee data, and if these feelings change if there’s an apparent benefit to this data collection.

Effect of Event Scheduling Errors on Repeat Business | IndustryView 2014

September 2014: Scheduling errors for activities at resorts can frustrate guests and prompt them to leave negative reviews or avoid returning for future stays, which can lead to lost revenue. Here, we look at how hoteliers can best remedy the situation.

Mobile Self-Service on Fortune 500 B2C Websites | IndustryView 2014

September 2014: We surveyed 100 business-to-consumer (B2C) Fortune 500 companies to learn whether more are using independent mobile websites or responsive design to meet consumers’ need for self-service when accessing websites via mobile device.

U.S. Attitudes Toward the ‘Right to Be Forgotten’ | IndustryView 2014

September 2014: The European Union's highest court recently ruled that individuals have a "right to be forgotten" when it comes to certain information on the Internet. Our research reveals what Americans think of this new law.

Employee Awareness of Company Policies | IndustryView 2014

September 2014: Software Advice conducted a survey of 1,633 adults in the U.S. to learn how knowledgeable employees are about their organization's policies, and which training methods are most effective for increasing retention rates.

Strategies for Satisfying Walked Hotel Guests | IndustryView 2014

September 2014: Hotel overbooking is a necessary evil that tends to upset guests. We surveyed 1,939 respondents in the U.S. to find out what remedies hotels can offer walked guests in order to drive repeat visits and avoid negative reviews.

Technological Innovations for PTSD | IndustryView 2014

August 2014: We investigated four cutting-edge methods for identifying and treating post-traumatic stress disorder (PTSD), and interviewed experts to find out how these technologies are affecting mental health care.

Strategies for Improved Customer Service Calls | IndustryView 2014

August 2014: We conducted a survey to find out what went wrong with Comcast's notorious customer service phone call, the effects of similarly disastrous customer calls and how these occurrences can be avoided.

Patient Portal Preferences | IndustryView 2014

August 2014: We conducted a survey of 1,540 patients in the U.S. to find out what percent currently have access to a portal, which features they want most in a portal and which are the biggest sources of frustration.

Key Priorities for Ethical Supply Chains | IndustryView 2014

August 2014: To help business owners and supply chain managers, we conducted a series of surveys to gauge consumer attitudes toward initiatives to make supply chains more ethical, and which would make them more likely to buy a company's products.

The Most Effective Tactics for Collecting Guest Feedback | IndustryView 2014

August 2014: Customer comments are crucial in maintaining optimal hotel operations. So, we asked travelers their likeliness to deliver feedback to hotels in terms of timing, method and incentives.

Final Results: Advertising Cost-per-Hire | IndustryView 2014

July 2014: We conducted a survey to determine how much, on average, companies in North America spend on advertising costs for each new hire, using a cost-per-hire algorithm created by the Society for Human Resources Management.

The Best Job Boards for Your Recruiting Dollar IndustryView | 2014

June 2014: Job boards are the most common way to advertise open positions, as well as one of the most expensive. This survey reveals which job boards recruiters have found to deliver the best return on investment when it comes to hiring.

How Clients Use Online Legal Reviews | IndustryView 2014

May 2014: Those seeking legal assistance have many options allowing them to compare attorneys on the Web. We surveyed a random sample of adults in the U.S. to learn which legal reviews sites individuals are using, how they’re using them and what information they look for first.

The Telecom Ecosystem: 2013 vs. 2008 | IndustryView

May 2014: We analyzed Census Bureau data and Inc. magazine’s list of the 5,000 fastest-growing companies to see what changes occurred in the telecom industry between 2008 and 2013. Together, these sources reveal an industry that has become smaller, more profitable and efficient.

Volunteer Impact Survey | IndustryView 2014

May 2014: Software Advice has partnered with Volunteer Match to conduct a 13-question survey intended to find out what volunteer impact data is most effective for guiding program improvements.

Mental Health Meaningful Use Market Share 2014

Mental Health Meaningful Use Market Share | IndustryView 2014

March 2014: Software Advice analyzed Meaningful Use (MU) attestations by psychiatrists to determine at what rate they're increasing and the EHR vendor MU market share in the mental health space.

Hospital Solutions Meaningful Use Hospital Market Share 2014

EHR Meaningful Use Market Share | IndustryView 2014

March 2014: We analyzed hundreds of thousands of Meaningful Use (MU) attestations to determine EHR vendor MU market share. Our report highlights the dominant players and year-over-year shifts.

Healthcare’s Fastest-Growing Companies | IndustryView 2014

February 2014: To gauge how the industry has evolved over the past five years, we analyzed the fastest-growing health companies in 2008 and 2013, taking a look at five-year growth and identifying trends.

Advertising Cost Per Hire Survey | IndustryView 2013

February 2014: In partnership with the National Human Resources Association, our survey will benchmark the cost of advertising and marketing open positions across industries to see how much companies are spending to fill jobs.

The Best Job Boards for Your Recruiting Dollar | IndustryView 2014

February 2014: We've created this survey to help recruiters better determine which job boards they should use to post open positions in order to find a greater quantity of higher-quality candidates and maximize their budgets.

B2B Buyer Behavior: Web and Phone Channels | IndustryView 2013

December 2013: Analyzing data from six million visitors, we uncover the time of day most buyers research on the Web, when they're most likely to convert on a website and when the best time is to call them on the phone.

How to Treat Patient Wait-Time Woes | IndustryView 2013

December 2013: We surveyed 5,000 patients to understand how they feel about time spent in doctor's office waiting rooms. Here, we reveal techniques medical practices can employ to minimize patient frustration.

How Your Patients Are Using Online Reviews | IndustryView 2013

December 2013: We surveyed more than 4,500 patients to learn how and when they use online review websites to research doctors, and what types of information they typically search for on these sites.

The Choose Your Adventure Survey: Software Project Success or Failure | 2013

November 2013: This survey will determine which factors in the software evaluation process have the greatest effect on the outcome of the project, including which steps have the highest rates of success and failure.

Social Media Content Optimization Survey Thumbnail

Social Media Content Optimization Survey | 2013

October 2013: This survey will reveal what tactics marketers feel are important when optimizing content for social media, which social channels they use most and what goals they're most successful in achieving.

The Impact of the HITECH Act on EHR Implementations | IndustryView 2013

October 2013: Software Advice has gathered data on thousands of practices purchasing electronic health records (EHR) software. Here, we analyze how purchase drivers have changed since 2010’s HITECH Act.

The Great Retail Experience Race

August 2013: Twenty secret shoppers evaluated 10 retail stores to uncover whether small businesses or large companies provide customers with a better experience, and what can be done to improve this experience.

B2B Demand Generation Benchmark Report | IndustryView 2013

July 2013: Based on a survey of 155 marketers, this report summarizes which channels they use most, which deliver the highest quality leads at the lowest cost and which are most effective for delivering content and offers.

Social Media Dominates Recruiting Channels | IndustryView 2013

July 2013: Social media has increased the number of candidate recruiting channels available. We surveyed recruiters to find out which channels deliver the highest quality and volume of candidates.

The Great Social Customer Service Race

July 2013: This report summarizes an experiment that involved four Software Advice employees tweeting top consumer brands every day for one month to evaluate the speed and quality of their social responsiveness.

The HR Ecosystem: 2013 vs. 2008 | IndustryView

July 2013: We analyzed the Inc. 5000 data for the human resources industry from 2013 and 2008 to uncover trends in what we call the HR ecosystem, including HR's growth relative to other industries.

Fundraising and Donor Management BuyerView

Fundraising and Donor Management Software BuyerView | 2015

August 2015: This report will guide fundraising and donor management software buyers by revealing the top reasons their peers seek these types of systems, the functionality they desire most and other important factors that affect the selection process.

Sales Force Automation Software SMB BuyerView

Sales Force Automation Software Small Business BuyerView | 2015

August 2015: This report will guide sales force automation software buyers by revealing the top reasons their peers seek these types of systems, the functionality they desire most and other important factors that affect the selection process.

Project Management Software SMB BuyerView

Project Management Software Small Business BuyerView | 2015

July 2015: We analyzed a random sample of consultations from the past year to better understand the pain points and primary purchase drivers of small-business project management software buyers.

Help Desk Software BuyerView | 2015

July 2015: We analyzed a random sample of our conversations with help desk software buyers. These findings will inform other buyers about what to prepare for and help them make better purchase decisions.

EHR Software BuyerView | 2015

June 2015: We researched physicians’ most common pain points and reasons for purchasing new software. These findings will help guide the decisions of buyers in the market for an electronic health record (EHR) solution.

Business Intelligence Software BuyerView | 2015

June 2015: Every year, hundreds of businesses contact Software Advice to find the best business intelligence (BI) software to fit their needs. We analyzed a sample of them to better understand the factors that influence their purchasing decisions.

Human Resources Software BuyerView | 2015

June 2015: Every year, thousands of buyers contact Software Advice in search of new human resources (HR) software for their organization. We analyzed a sample of these interactions to better understand the needs and reasons for seeking new HR software.

Learning Management Systems BuyerView | 2015

May 2015: We researched prospective learning management system (LMS) buyers to gain insight into the LMS market and the emerging trends within it, as well as help other prospective buyers find an LMS platform of their own.

Supply Chain Management Software BuyerView | 2015

May 2015: This report will help potential buyers who are seeking new supply chain management (SCM) solutions (which includes a broad set of applications) better understand the marketplace to facilitate more informed purchase decisions.

Accounting Software BuyerView | 2015

May 2015: We recently analyzed a random sample of consultations with prospective software buyers. This report, which highlights our findings, can guide other buyers in the market for new accounting solutions.

Nonprofit Software BuyerView | 2015

April 2015: We look into the most common pain points of nonprofit software buyers and their reasons for purchasing to help guide the decisions of other buyers in the market for a nonprofit management solution.

Marketing Automation Software Small Business BuyerView | 2015

April 2015: This report will guide marketing automation software buyers by revealing the top reasons their peers seek these types of systems, the functionality they desire most and other important factors that affect the selection process.

VoIP Software Small Business BuyerView | 2015

April 2015: We studied a random sample of our interactions with small-business (those with $50 million or less in annual revenue) VoIP buyers to better understand their needs and preferences and assist other small-business prospective buyers.

Construction Software BuyerView | 2015

March 2015: We analyzed the preferences and pain points of construction software buyers who have contacted us in search of new construction software in order to help guide other prospective buyers looking to implement new systems.

Facilities Management Software BuyerView | 2015

March 2015: We analyzed the preferences of facilities management software buyers to understand the factors that influence their purchase decisions to help other buyers in the market for such a solution.

Volunteer Management Software Small Business BuyerView | 2015

March 2015: This report highlights our findings from a recent analysis of interactions with prospective buyers. It can help guide the decisions of others evaluating volunteer management software.

Web-Based Project Management Software Small Business BuyerView | 2015

February 2015: We analyzed the tools small-business buyers currently use for project management, their challenges and how Web-based project management software can address these challenges.

Reservation Software BuyerView | 2015

January 2015: We recently analyzed a random sample of prospective buyers to better understand the factors that influence reservation software buyers’ purchasing decisions and guide others in the market for such a solution.

Enterprise Resource Planning Software BuyerView | 2015

January 2015: We analyzed a random sample of interactions with prospective enterprise resource planning (ERP) software buyers’ to understand the factors that influence their purchasing decisions.

CRM Software Small Business BuyerView | 2014

December 2014: Every year, we speak with thousands of organizations looking for the right customer relationship management (CRM) software. We analyzed these interactions to understand buyers’ most desired applications and reasons for seeking new software.

Community HOA Management Software BuyerView | 2014

December 2014: To find out more about what managers of association-governed properties need, we analyzed a random sleection of those buyers who contacted Software Advice seeking community HOA management software in 2014.

Medical Billing Software BuyerView | 2014

December 2014: Software Advice recently analyzed a random selection of interactions with medical billing software buyers in order to uncover medical professionals' most common pain points and their reasons for seeking new solutions.

Impact of Job Roles on Construction Software Purchasing Decisions BuyerView | 2014

December 2014: To learn more about how a person's job role affects their purchasing decision, we examined the software buying preferences of construction business owners, project managers and IT managers to see how they compare.

Financial Reporting Software Small Business BuyerView | 2014

November 2014: Every year, Software Advice is contacted by thousands of organizations looking for the right accounting systems for financial reporting. We recently analyzed a random sample to uncover the most common pain points and reasons for purchasing new software.

Benefits Administration Small Business BuyerView

Benefits Administration Software Small Business BuyerView | 2014

November 2014: Every year, we speak with thousands of organizations looking for the right benefits administration software. We recently analyzed a random sample of these interactions with small-business buyers to uncover their pain points and reasons for evaluating new solutions.

Manufacturing Software Small Business BuyerView | 2014

November 2014: Every year, we speak with thousands of organizations looking for software solutions to manage their manufacturing processes. We recently analyzed a random sample of these interactions to uncover their pain points and reasons for purchasing new software.

Point of Sale Software BuyerView | 2014

November 2014: Every year, Software Advice is contacted by thousands of organizations looking for the right point of sale software. We recently analyzed a random selection of these interactions to uncover retailers’ most common pain points and their reasons for purchasing new software.

Dental Software BuyerView | 2014

October 2014: Every year, Software Advice speaks with hundreds of dental professionals searching for software solutions. To find out what drives practices to purchase these systems and why, we analyzed data from 368 interactions with prospective buyers.

Apartment Management Software BuyerView | 2014

October 2014: Every year, Software Advice talks with thousands of apartment managers looking for the right software to manage their properties. We recently analyzed a random selection of these interactions to uncover buyers’ most common pain points and needs.

Online Software Reviews and the Power of the Crowd BuyerView | 2014

October 2014: It’s common knowledge that consumers are increasingly turning to online review sites before making a purchase. We conducted a survey to determine who consults reviews, when they consult them and why they are important for software buyers and vendors alike.

Bid Management Software Small Business BuyerView | 2014

October 2014: Every year, Software Advice speaks to hundreds of businesses searching for the best bid management software to fit their needs. We recently analyzed a random selection of 358 of these interactions to learn the primary reasons buyers seek new bid management systems.

Field Service Software BuyerView | 2014

September 2014: Software Advice works with thousands of professionals searching for the right field service software for their business every year. We analyzed a random sample of these interactions to gauge buyers’ biggest pain points and most desired functions.

Association Management Small Business BuyerView | 2014

September 2014: We spoke with associations seeking new association management software to learn their pain points and what features and functionality they want most. We also spoke to Kim Robinson, certified association executive, for additional insights into the trends we uncovered.

Applicant Tracking System Software Small Business BuyerView | 2014

August 2014: We recently analyzed a random selection of 385 interactions with small business ATS buyers over the past year-to-date to discover what they’re looking for in new software, and compared this with the data from our 2013 report.

VoIP Software Small Business BuyerView | 2014

August 2014: We analyzed hundreds of interactions with buyers from small businesses looking for VoIP phone systems to discover more about the methods they’re currently using, and their preferences in a new VoIP solution.

Fundraising & Donor Management Software Small Business BuyerView | 2014

August 2014: We analyzed interactions with nonprofit buyers seeking new fundraising and donor management software to learn their biggest current pain points and what features and functionality they want most in a new software system.

Warehouse Management Software BuyerView | 2014

August 2014: Every year, Software Advice speaks to businesses searching for the best warehouse management system (WMS) to fit their needs. We recently analyzed a random selection of 385 of these interactions to examine the main reasons buyers are seeking new WMS software.

Consignment Retail Software Small Business BuyerView | 2014

August 2014: We recently analyzed interactions with retail small business buyers to uncover their most common pain points, top requested features in new consignment retail software and preferred deployment mode.

Data Visualization Software BuyerView | 2014

August 2014: We speak to hundreds of prospective buyers every year about business intelligence software with a focus on dashboards and other data visualization capabilities. We recently analyzed a sample of these buyers to learn what applications they want most in a new system.

Nonprofit Accounting Software Small Business BuyerView | 2014

July 2014: We analyzed interactions with nonprofits seeking new accounting software to learn what methods they’re currently using to manage accounting needs, and what features and functionality they want most in a new system.

Mental Health Software BuyerView | 2014

July 2014: We recently analyzed a random sample of 385 interactions with mental health software buyers to uncover their most common pain points and reasons for purchasing new software, as well as their preferred features and deployment model.

Customer Service Software Small Business BuyerView | 2014

July 2014: We recently analyzed interactions with 385 small businesses evaluating customer service software to assess buyers’ most common reasons for evaluating new software, and the features they seek most in customer service solutions.

Construction Takeoff Software Small Business BuyerView | 2014

July 2014: We analyzed interactions with construction buyers from small businesses (companies with annual revenue of $100 million or less) to learn their biggest pain points and what they want most in new takeoff software.

Transportation Management Software Small Business BuyerView | 2014

July 2014: We recently analyzed a random selection of 385 interactions with transportation software buyers to uncover small business TMS buyers’ most common pain points and their reasons for purchasing new software. This report outlines the trends we uncovered.

Restaurant Point of Sale Software BuyerView | 2014

July 2014: We analyzed 385 interactions with restaurant POS software buyers to identify their most common pain points, learn what systems they’re currently using and pinpoint the features they desire most in a new solution.

Fleet Maintenance Management Software BuyerView | 2014

July 2014: We recently analyzed interactions with fleet maintenance management software buyers to uncover their most common pain points and reasons for purchasing new software, as well as the current methods they’re using to manage operations.

Medical Practice Management Software BuyerView | 2014

July 2014: Software Advice analyzed interactions with medical practices to uncover physicians’ common pain points, current methods for managing daily operations and reasons for purchasing new practice management software.

Property Management Software BuyerView | 2014

June 2014: We evaluated a sample of property management buyers in 2014 to provide an overview of their main pain points and reasons for switching to a new software system, and the most represented buyer industries.

Payroll Software Small Business BuyerView | 2014

June 2014: We analyzed a random sample of 385 interactions with small businesses seeking new payroll software in 2014. By focusing on small business buyers, we were able to learn their pain points and what features and functionality they want most in new software.

Software Advice BuyerView | 2014

June 2014: Each year, Software Advice talks with thousands of businesses searching for new software. We recently analyzed our interactions from April 2013 through April 2014 to uncover what buyers are looking for in business software systems.

Cloud vs. On-Premise Deployment BuyerView | 2014

June 2014: We analyzed our interactions with software buyers between 2008 and 2014 to learn how preferences for on-premise versus cloud deployment has changed, and what the deployment preference breakdown by industry looks like.

The Best Software Selection Tactics for SMBs BuyerView | 2014

May 2014: There are many tactics small businesses can, and should, employ when embarking on a software selection project. We surveyed software buyers across multiple industries to determine which of 14 software selection tactics they found most effective for choosing a product.

Project Management Small Business BuyerView

Project Management Software Small Business BuyerView | 2014

May 2014: By analyzing interactions with small businesses looking for project management software, we were able to learn what methods they’re currently using to track and organize projects, the applications they want most in a new solution and their preferred deployment mode.

Real Estate CRM Software BuyerView | 2014

May 2014: We recently analyzed interactions with 385 real estate CRM buyers to assess why businesses are evaluating new real estate CRM software, the top features requested and the most active buyer segments and sizes.

Computerized Maintenance Management Software BuyerView | 2014

May 2014: We analyzed a selection of 385 interactions with computerized maintenance management buyers from 2013 to uncover their most common pain points, the methods they’re currently using to handle CMMS functions and their top reasons for purchasing new software.

Supply Chain Management Software BuyerView | 2014

May 2014: To learn supply chain management software buyers’ biggest pain points, most common methods for managing current processes and most desired software applications, we analyzed a sample of recent interactions with these buyers.

Architecture Management Software BuyerView | 2014

May 2014: We analyzed a sample of recent interactions with accounting software buyers from small businesses to learn what methods they’re currently using to manage accounting processes and the features and functionality these buyers want most in a new system.

Accounting Software Small Business BuyerView | 2014

Inventory Control Integration Requirements

Inventory Management Software BuyerView | 2014

May 2014: By analyzing nearly 400 interactions with prospective inventory management software buyers, we gleaned insights into buyers' most-requested features and top reasons for evaluating new systems.

Retail Software BuyerView | 2014

April 2014: We evaluated a selection of interactions with retail software buyers to learn their most common pain points, current systems for managing retail processes and most desired applications in a new system.

Electronic Health Record Software BuyerView | 2014

April 2014: We sampled a random selection of 385 interactions from Q1 2014 to uncover physicians' most common pain points, reasons for selecting new software, top requested EHR features and integration requirements.

Business Intelligence Software BuyerView | 2014

April 2014: Our team analyzed a sample of business intelligence buyer interactions taken from over the past two years to gain insight into these buyers’ most common job titles, motivations for seeking new BI software and most desired features in a new system.

Help Desk Software BuyerView | 2014

April 2014: We analyzed 385 interactions with help desk software buyers to learn their top reasons for replacing an existing system, which features they desire most in new software and their deployment preference.

Sales Force Automation BuyerView | 2014

April 2014: We analyzed hundreds of interactions with SFA buyers to pinpoint their most requested features, previous methods of managing sales activities and common reasons for evaluating software.

Hotel Management Software BuyerView | 2014

April 2014: From a random sample of our interactions with hotel management software buyers, we discovered their most common pain points, requested features and reasons for evaluating new software.

Call Center Software BuyerView | 2014

April 2014: We analyzed a random selection of 385 interviews with call center software buyers to identify their most common pain points and pinpoint the features they most desire in new call center software.

Home Health Software BuyerView | 2014

March 2014: We recently analyzed a random sample of our buyer interactions to uncover common pain points, top reasons for purchasing new home health software and buyers' most desired features.

Learning Management Systems BuyerView | 2014

April 2014: To help new buyers with their purchase of a new learning management system, we recently analyzed 385 interactions with LMS buyers to determine popular features and common pain points.

Construction Software Integration Requirements

Construction Software BuyerView | 2014

March 2014: Many construction software buyers seek new solutions to improve efficiency. We analyzed a random sample of buyer interactions to learn more about buyers' top pain points and most desired features.

HR BuyerView Reasons for Replacing Spreadsheets

Human Resources Software BuyerView | 2014

April 2014: We analyzed 385 interactions with human resrouces (HR) software buyers to pinpoint commonly requested features, previous methods of managing HR activities and most common reasons for new systems.

Nonprofit Software BuyerView Integration Requirements

Nonprofit Software BuyerView | 2014

March 2014: We analyzed a sample of interactions with nonprofit software buyers, and found that cloud-based fundraising and donor management software is the most frequently requested. This report details other trends and pain points we discovered in our analysis.

Most Requested Marketing Automation Features

Marketing Automation Software BuyerView | 2014

February 2014: We recently analyzed interactions with marketing automation buyers to discover why companies are evaluating new systems, the top features requested and the most represented buyer types and industry segments.

Physical Therapy Software BuyerView | 2014

February 2014: We analyzed hundreds of interactions with physical therapy practices purchasing new software to uncover buyers’ most common pain points and reasons for purchasing new systems and their most desired features.

CRM Software BuyerView | 2013

November 2013: We analyzed 5,279 interactions with CRM software buyers in 2013 to uncover the most common pain points, top requested applications and most desired features when evaluating a new CRM solution.

POS Software BuyerView 2013 System Benefits

Point of Sale Software BuyerView | 2013

November 2013: We analyzed four years of conversations with point of sale software buyers to identify the top reasons retailers are looking to buy new software and their most desired applications in a new system.

Manufacturing Software BuyerView Report 2013

Manufacturing Software BuyerView | 2013

October 2013: Based on interactions with 384 with potential manufacturing software buyers, we uncover the common pain points and reasons for purchasing a new manufacturing software system.

Applicant Tracking Systems BuyerView Repot 2013

Applicant Tracking Systems BuyerView | 2013

July 2013: We analyzed hundreds of interactions with businesses seeking to buy an applicant tracking system to uncover their most common pain points and reasons for purchasing a new system.

Customer Service Software BuyerView Report

Customer Service Software BuyerView | 2013

July 2013: We analyzed 361 interactions with organizations evaluating customer service software to uncover common pain points, preferred deployment models and reasons for investing in new technology.

Field Service Software BuyerView Report 2013

Field Service Software BuyerView | 2013

July 2013: This report analyzes interactions with hundreds of field service buyers to reveal the most common pain points, preferred deployment model, desired features and demographics among this buyer type.

Property Management Software BuyerView Report

Property Management Software BuyerView | 2013

April 2013 : This report analyzes details from phone calls with property managers who are looking for new software solutions to address common pain points and help maximize the efficiency and effectiveness of their properties.

Which Construction Project Management Software Is Best for Your Business?

September 2015: This report will help managers choosing the license type that’s best for their business. Take an in-depth look at how free construction project management software stacks up against proprietary systems.

Legal Management Software | UserView 2015

August 2015: We surveyed current legal practice management software users to uncover the benefits and challenges they experience and help prospective buyers learn what to look for when searching for new tools.

Content Management Systems | UserView 2015

June 2015: We surveyed employees at companies that use a content management system (CMS) to learn how it has impacted business operations to help buyers understand what they should look for when evaluating a new CMS.

Hotel Management Software | UserView 2015

April 2015: We surveyed hotel management software (HMS) users to learn the top features, pain points and what devices are used to access these systems to help inform the decisions of other HMS buyers.

Top Considerations for Selecting and Implementing a SIP Provider | UserView 2015

March 2015: Based on our survey of IT decision-makers about their SIP trunking deployments and provider relationships, the second installment of this report will identify the factors businesses should consider when choosing a provider.

Determining the Ideal Phone Setup for Your VoIP System | UserView 2015

March 2015: We surveyed employees who have experience using VoIP systems with both hardware and software phones (known as “softphones”) to identify the business value of each type.

Help Desk Software | UserView 2015

March 2015: We surveyed information technology (IT) professionals to find out the benefits and challenges of using help desk software to help prospective buyers make more informed purchase decisions.

Learning Management Systems | UserView 2015

February 2015: To learn more about organizations’ use of learning management systems (LMS) and guide potential buyers, we conducted a survey of human resources professionals who currently use the software.

Agile Project Management Software | UserView 2015

February 2015: Software vendors are increasingly offering solutions tailored to agile project management. This report will offer insight into how these tools are being used and help potential buyers make a more informed decision.

Fundraising Management Software | UserView 2015

January 2015: Software Advice surveyed fundraising and donor management software users about which systems they use, the key benefits and challenges and where they plan to invest in the future.

Top Considerations for Selecting and Implementing a SIP Provider | UserView 2015

January 2015: Software Advice surveyed IT decision-makers who have implemented SIP trunking in their organizations to learn more about their experiences to help businesses select a SIP provider.

Human Resources Software UserView | 2014

December 2014: Software Advice conducted a survey of human resources (HR) professionals currently using some form of HR software to help potential HR software buyers better understand how their peers are currently using, and plan to use, software in the HR space.

Mobile CMMS Software UserView | 2014

December 2014: We surveyed mobile computerized maintenance management system (CMMS) users to learn about the benefits and pain points they experience. This report will also explore the most important functions of these systems, and which device(s) may lead to greater efficiency.

Electronic Health Records Software UserView | 2014

October 2014: In collaboration with Research Now, Software Advice conducted its annual electronic health records (EHR) survey. This survey asked users of EHR software about which system they use, their level of satisfaction and the key benefits and challenges they face.

Mobile CRM Software UserView | 2014

Customer Relationship Management Software UserView | 2014

August 2014: We surveyed CRM users to determine the top benefits and challenges of the systems they currently use, the biggest benefits of these solutions and in which areas of CRM they plan to invest in the future.

EHR Software Early Results UserView | 2014

June 2014: Software Advice surveyed EHR users to find out which systems they're currently using, the key benefits of these solutions and the top challenges they present. Here, we report on the results so far.

Retail Point of Sale Software UserView Survey

Point of Sale Software UserView Survey | 2014

January 2014: We survey retailers on their experiences using retail point of sale (POS) sytems. View their responses in real-time as these software users share common challenges, investment plans and software satisfaction rates.

Warehouse Management System Software UserView Survey | 2014

January 2014: We survey warehouse managers on their experiences using WMS software. See real-time updates on the top benefits realized, common challenges, investment plans and overall satisfaction.

Business Intelligence Software UserView Survey | 2013

December 2013: Business intelligence users share the top benefits achieved, challenges encountered, mobile devices used and future investment plans. See the results updated in real-time.

Customer Service Software UserView Survey | 2013

December 2013: We’re polling professionals to find out what customer service software systems they use, how satisfied they are with these solutions and the key benefits and challenges they experience with their programs.

Electronic Health Records Software UserView Survey | 2013

December 2013: We poll users of electronic health records (EHR) software about which systems they’re using and the key benefits and challenges of EHR use. Survey results are displayed in real-time.

Human Resources Software UserView Survey | 2013

December 2013: We survey HR professionals on their experiences using HR software. View their responses in real-time as they share challenges, investment plans and satisfaction with their systems.

Learning Management System UserView Survey | 2013

December 2013: We survey HR professionals on their experiences using learning management software. View their responses as they share common challenges, investment plans and system satisfaction rates.

Manufacturing Software UserView Survey | 2013

December 2013: We poll manufacturing software users on which system they use to manage operations, how satisfied they are with their current system and the key benefits and challenges of manufacturing software.

Marketing Automation Software UserView Survey

Marketing Automation UserView Survey | 2013

December 2013: We survey marketers about the effectiveness of their marketing automation systems, the biggest benefits they're experiencing and plans for investment in new technology in 2014 and beyond.

Customer Relationship Management Software UserView Survey | 2013

October 2013: We survey sales and marketing professionals on their experiences using CRM software. View their responses as they share common challenges, investment plans and system satisfaction ratings.

Computerized Maintenance Management Software UserView | 2013

July 2013: We surveyed professionals to gauge how effective CMMS users were within the field of maintenance. This report gauges adoption, feature satisfaction, investment plans and top challenges.

Construction Project Management Software UserView | 2013

April 2013: We asked professionals to rate the effectiveness of their project management (PM) systems. We discovered that construction PM software users deliver more projects on time and on budget.

Spotlight | Mobile Fundraising and Donor Management App User Interfaces

November 2014: The number of fundraising and donor management mobile apps that help nonprofit staff members manage campaigns and contributors are increasing. This report highlights examples of apps with especially well-designed mobile user interfaces.

Spotlight | Email Marketing Software User Interfaces

November 2014: Email marketing remains one of the cheapest, most effective channels for generating high volumes of quality leads. We’ve compiled a list of products with especially well-designed user interfaces to help marketers find the solution best-suited to their business.

Spotlight | Video Interviewing Software User Interfaces

October 2014: With the average cost of hiring a new employee hovering around $4,500, employers have been turning to video interviewing as a cheaper alternative. Here we’ve highlighted some of our favorite user interfaces.

Spotlight | Niche Project Management Tools

September 2014: There are many niche project management tools that have been tailored to provide team members with effective (and sometimes creative) ways to structure their work activities. Here, we highlight several of the platforms on the market.

Spotlight | Threat Visualizations

September 2014: Cybercrime is a global and 24-hour phenomenon, and a number of cybersecurity firms have started producing maps that help visualize these threats. In this spotlight, we highlight five threat visualization tools designed to educate and inform to learn what they can teach us, and how.

Spotlight | Payroll Software User Interfaces

September 2014: Payroll management is an integral part of any human resources department. To help prospective buyers better understand the technology options available to them, we highlight several of the top payroll software user interfaces on the market.

Spotlight | Mental Health Mobile App User Interfaces

September 2014: Mobile applications are quickly becoming an integral part of a well-run mental health practice or inpatient facility. We’ve compiled a list of the best user interfaces (UIs) for mental health to help you learn which apps will help you run your practice most efficiently.

Spotlight | Unified Communications Client User Interfaces

September 2014: Clients are important parts of Unified Communications solutions, helping users to shift between modes of communication. Here, we highlight the user interfaces of several of the top UC client solutions on the market today.

Spotlight | Inventory Management User Interfaces

August 2014: The design of a software system has a significant effect on users' ability to engage with it effectively. Here, we take a look at the user interfaces of some of the most popular inventory management systems for retailers and small businesses on the market.

Spotlight | Hotel Booking Mobile App User Interfaces

August 2014: Mobile hotel bookings are increasing, and as a result there are many new mobile booking apps on the market. Here, we highlight six of the top mobile booking interfaces currently available.

Case Study | Atlassian's HipChat Improves Collaboration at SEOhaus

SEOhaus needed to improve chat-room functionality to support collaboration. With better file-sharing and dedicated project chat rooms, SEOhaus turned to Atlassian's HipChat to keep its cross-functional teams on the same page.

Case Study | Axxess Helps Usher Home Health Care into the Future

Home health agency, MedPro Health, needed to improve visibility and control. To prevent future data lost and streamline operations, MedPro Health implemented AgencyCore, an integrated management solution from Axxess.

Case Study | Contus Increases Conversion Rates by 30 Percent With Vtiger CRM

Contus, a mobility, cloud and Web solutions company, sought a more powerful CRM system to support its rapid pace of growth. With Vtiger CRM, Contus has significantly increased conversion rates and revenue.

Case Study | Garco Construction Halves Payroll Processing Time With Spectrum

Industrial designer-builder Garco Construction sought a more advanced construction accounting software system to handle their complex payroll needs. Dexter + Chaney Spectrum reduced their payroll processing time by two full days.

Case Study | Girls on the Run Automates Volunteer Scheduling With VolunteerSpot

Girls on the Run is actively growing its youth development program. Hundreds of volunteers are needed to coach participants and carry out tasks at the bi-annual 5K races. To track and schedule race-day volunteers, Girls on the Run turned to VolunteerSpot to streamline the process.

Case Study | Grace Creek Church Expedites Communication With Churchteams

Grace Creek Church quickly grew its membership base to 1,000 members. To track involvement and contributions of those members, the church turned to Churchteams to stay organized and efficient.

Case Study | How AppFolio Helped Dawson Property Management Grow By 22 Percent

Dawson Property Management needed a solution that could streamline time-consuming tasks, saving time to develop its portfolio. They made the switch to AppFolio, which helped Dawson grow his business by 22 percent.

Case Study | Immigration Equality Increases Donation Rates With Click & Pledge

When Immigration Equality's provider of fundraising and donor management software decided to retire support of their product, the fundraising team had to find a new solution to handle their processes. Click & Pledge helped them to increase mobile donations.

Case Study | MBCHD & CARS Use myAvatar EHR to Facilitate Care for 6,000 Patients

A look at how Milwaukee County Behavioral Health Division and Community Access to Recovery Services Divisions (MCBHD/CARS) uses myAvatar by Netsmart behavioral health EHR software to provide care to 6,000 patients.

Case Study | Teach For All Cuts Data Collection Time from 1 Month to 1 Day with Birst

Educational nonprofit Teach For All searched for a more advanced business intelligence tool to automate their global data collection process and create real-time reports. Birst Analytics eliminated their manual process and reduced time spent collecting data to one day.

Case Study | Tuck Chiropractic Clinic Streamlines with ECLIPSE EHR Software

Software Advice took a look at how Tuck Chiropractic Clinic uses ECLIPSE EHR software to streamline communication and centralize claims issues to better serve its above-industry-average 10,000-plus monthly patients.

The Social App Map

Software advice created a free Social App Map to help software buyers navigate through the overwhelming social software market to find the best social media management, social CRM or business collaboration app to fit their organization's needs.

Total Cost of Ownership Calculator

We created an interactive calculator to help buyers analyze the total cost of ownership (TCO) for an on-premise software system and a Software-as-a-Service (SaaS) system over a 10-year ownership period.

Box vs. Dropbox

Box and Dropbox are two of the most popular cloud storage programs on the market. While they have many similarities, there are some important differences in features and functionality. To help users better understand these platforms, we created this guide outlining what each has to offer.