In the span of two decades, Amazon has gone from a lowly online bookseller to the most formidable and dominant force in retail. Amazon’s innovative approach to supply chain management has been key to its success, ensuring that it can get millions of items to customers at the right price and faster than anyone else.
A behemoth in retail and e-commerce, Amazon is a trendsetter and an innovator—so it’s critical that small to midsize businesses (SMBs) keep up with what the company is doing.
As such, we’re highlighting some of the most forward-thinking trends in Amazon’s supply chain strategy.
While it could take time for these innovations to trickle down to the SMB front, they all present competitive challenges and opportunities on the horizon.
Two-Day Delivery Is So 2005
Amazon’s 2005 launch of Amazon Prime—an annual membership that offers free two-day shipping on hundreds of thousands of items—was a game changer. It further established Amazon’s online retail dominance.
As other online retailers began to catch up and started offering free two-day shipping, Amazon took it a step further and began offering one-hour deliveries with Amazon Prime Now.
With a separate mobile app, customers can arrange to have deliveries made during specific hours of the day. In select markets, customers can also order groceries and even take out from local restaurants, making Amazon a direct competitor to delivery services such as Favor and Instacart.
And the 2017 acquisition of Whole Foods places them in an even better position to own the grocery delivery space, not to mention the brick-and-mortar retail space—they’ve already dipped their toes in with nearly a dozen physical book stores open across the country.
Though the inventory for Prime Now is limited and only available in select cities, its size and availability has grown since its debut in December 2014.
Game of Drones
Amazon made waves back in 2013 when CEO Jeff Bezos announced that the company is developing a drone-based delivery system, dubbed Amazon Prime Air.
Customers with eligible orders (packages must be under five pounds) who live within 10 miles of an Amazon fulfillment center will be able to receive their packages via drones within 30 minutes or less.
Though many considered the 2013 announcement to be little more than a publicity stunt, there’s no question that Amazon considers drone-based delivery to have great potential for its distribution system.
The good news for SMBs is that Amazon has the weight and political influence to pave the way for more businesses to legally operate drones for commercial delivery purposes.
Need More Detergent? It’ll Be There in a Dash
In 2015, Amazon unveiled Dash buttons—little Internet of Things (IoT) devices that allow users to simply press a button to order a household staple such as detergent or coffee.
3PL? More Like 3PLoser
Same-day shipping and one-hour shipping are not something that traditional third-party logistics (3PL) providers such as UPS, USPS and FedEx are well equipped to handle. Bucking all conventional wisdom with regards to outsourcing distribution, Amazon has begun to more heavily rely on its own fleet of delivery vehicles to fulfill same-day deliveries.
Gartner notes that other companies should explore Amazon’s approach to insourcing distribution: “By making its own deliveries, the online giant can claim a piece of the pie owned by FedEx, UPS and the United States Postal Service.”
Anything You Can Make, Amazon Can Make Cheaper
Amazon is no longer just a retailer and distributor. It is also a manufacturing giant. Somewhere along the line, CEO Jeff Bezos realized that not only could Amazon sell products for less than its competitors: it could also make them much cheaper than its competitors.
The AmazonBasics line includes a wide variety of household items, including dog poop bags, iPhone chargers, Bluetooth speakers, backpacks, batteries and more.
I, For One, Welcome Our Automated Warehouse Overlords
Amazon caught some serious flak several years ago over working conditions in its fulfillment centers. While Amazon has made some efforts to improve working conditions, it may eventually remove the human element from its fulfilment centers altogether.
In 2012, Amazon acquired Kiva Systems, a provider of robotic and automated warehouse solutions. In 2015 the company was rebranded as Amazon Robotics. These automated robots can pick, pack and sort shipments—all without the need of human assistance. Take a look:
While a lot of these techniques may seem futuristic or out of grasp for businesses that lack Amazon’s scale and resources, there are a number of reasons for SMBs to pay attention:
- Amazon is making significant strides in improving and shortening delivery times by subverting traditional 3PL models and investing in new technology like drones and warehouse automation.
- For SMBs that compete with Amazon in the e-commerce and retail space, it will be difficult to compete with things such as drone delivery and same-day delivery. In that case, it would be wise to invest in things where SMBs could have a competitive edge, for example: customer service, product knowledge or niche product selections. Of course, small businesses need to ensure that they are also making appropriate investments in supply chain management technology.
- Regardless, SMBs should look to Amazon’s example as what the future of supply chain management could look like.
What other companies are trailblazing the way with supply chain management? Email me your thoughts at email@example.com.