Lisa Hedges is a Content Analyst at Software Advice, the leading online service for businesses navigating the software selection process. She reports on technology trends in several markets, including Medical, Accounting and Supply Chain Management.

Lisa joined the Gartner family in June 2017 after working as a community manager for small businesses. She earned her M.A. in English from Mississippi College and still teaches British Literature online in her own time. Some of her favorite things include: visiting Texas’ beautiful state and city parks, catching a good movie, and traveling to places she's never been.

A Concierge Medicine Guide: Definition, Salary & Set-Up Info

A growing number of doctors are ditching the status quo and adopting an entirely different healthcare business model: concierge medicine. In fact, a survey of 862 independent physicians found nearly half are considering a switch to concierge medicine. This new business model is an increasingly popular practice model, and it’s not going anywhere anytime soon. […]


FYI on KPIs: 3 Steps to Better Supply Chain Metrics for Your Small Business

Key performance indicators (KPIs) are metrics used by all kinds of businesses to measure performance against operational goals in order to determine whether they’re succeeding or failing. It’s common knowledge that businesses that do not track performance metrics are destined to fail. When it comes to actually setting those goals and figuring out which metrics […]


Use of online reviews for medical practices and patients

How Patients Use Online Reviews

We’ve found that spending as little as 10 minutes a week cultivating your online presence and addressing feedback publicly reduces the impact of negative reviews by up to 70%.