7 Top-Rated Healthcare Software

By: Preksha Buttan on November 19, 2023

Providing healthcare services is more than checking patients’ symptoms and prescribing medicines for treatment. Multiple backend needs, such as appointment scheduling and invoicing, help doctors to provide their services efficiently. Opting for healthcare software, a subcategory of medical software, will allow you to manage these administrative tasks and improve patient experience.

As there are multiple healthcare tools available in the market, it is important to evaluate them carefully to find the best healthcare tool for your needs. To make the search easy for you, we’ve listed the seven top-rated healthcare software, in alphabetical order, based on verified software reviews. Read more

All of the listed healthcare tools cater to unique medical needs, including chiropractic, mental health, and telehealth. However, all the tools offer basic healthcare features, such as patient record management and notes management.

1. ChiroTouch

ChiroTouch is a chiropractic practice management software that helps chiropractors manage various administrative tasks, including patient records, scheduling, and billing. This tool allows the users to maintain digital SOAP notes [1] that provide a structured and standardized way to document patient encounters, communicate with other healthcare professionals, and maintain a clear and organized patient care record.

Product features of interest*: 

  • Appointment scheduling: Allows patients to schedule, reschedule, and track their appointments. Healthcare professionals can sync the tool with their calendars, allowing patients to create bookings on available time slots.

  • Practice performance reporting: Provides in-depth analytics on various aspects of the practice, such as patient flow, financial performance, and staff productivity. With customizable reports and visual dashboards, it offers insights into key performance metrics, aiding in data-driven decision-making. 

  • Invoicing: Enables the creation of professional invoices for services rendered and insurance claims management. This feature tracks payments, handles patient billing, and generates reports on financial transactions.

Customer support options: Knowledge base, community, how-to guides, FAQs, and phone calls.

Starting price: $150 per month

Billing cycle: Monthly

Who should consider ChiroTouch?

Chiropractic practitioners can use ChiroTouch to manage the administrative tasks of their chiropractic clinic. This software will allow them to manage various administrative tasks, from patient appointments to billing. With the SOAP notes functionality, they can maintain patient records in a standardized format and remain compliant with legal regulations.

*Analysis performed November 2023

ChiroTouch

ChiroTouch

3.98 out of 5 stars

963 reviews

2. CounSol.com

CounSol.com is mental health practice management software that allows mental health professionals to manage administrative tasks of their clinics. As an additional benefit, this software allows users to create a custom client site with desired fonts, colors, images, and text that can be linked to their current business website. You can include this site link on your business website to help your patients schedule appointments, track bills, and connect with their counselors via chat or audio/video sessions.

Product features of interest*:

  • Appointment reminders: Offers customizable options for sending automated appointment or payment reminders to patients via email, text messages, or phone calls based on their preferences. This feature helps reduce missed appointments and payment delays and keeps patients engaged. 

  • Intake forms and questionnaires: Provides a paperless process for gathering essential patient information via customizable digital forms or questionnaires. These forms can include fields to capture patient data, including personal information, medical history, and symptom details. 

  • Client treatment plans: Allows practitioners to leverage a treatment plan template to create treatment plans for the patients. These templates include fields to capture diagnosis descriptions, risk assessments, symptom descriptions, goals, and general notes.

Customer support options: Knowledge base, FAQs, emails, phone calls, and inquiries via online form.

Starting price: $49.95 per month

Billing cycle: Monthly

Who should consider CounSol.com?

Mental health professionals looking to create a secure, custom client portal that matches their brand's marketing visuals can use CounSol.com. This portal will also act as a centralized method to connect with patients and eliminate the need to implement multiple communication tools.

*Analysis performed November 2023

CounSol.com

CounSol.com

4.75 out of 5 stars

848 reviews

Pro tip

Check the availability of customizable invoicing templates to quickly issue invoices by editing details such as service provided, date, and amount. This process will save time and ensure data accuracy.

3. Mend

Mend is a HIPAA compliant [2] telemedicine software that helps with patient engagement and communication. It adheres to various security standards, including SOC 2 Type 2 [3], to protect patient data, preventing data breaches or unauthorized access. Mend features an attendance predictor, an artificially intelligent healthcare algorithm that predicts no-shows and cancellations based on the patient’s past engagements. It automatically sends reminders via text, email, or phone with appointment details to the patients to reduce the chances of missed appointments.

Product features of interest*:

  • Patient messaging: Enables secure and convenient communication between healthcare providers and their patients. It allows real-time text or multimedia messaging, facilitating the sharing of test results, answering questions, and providing follow-up care.

  • Group video conference: Allows multiple participants, including patients and healthcare providers, to join a virtual meeting simultaneously. It offers a secure platform for group discussions, consultations, and therapy sessions. This feature supports multidisciplinary care, group therapy, and patient education, fostering collaboration and interaction in a remote setting.

  • Integrations: Supports software integration with appointment scheduling tools and document generation solutions to enhance the software's functionality or migrate data from existing systems. 

Customer support options: Knowledge base, emails, chat, and phone calls.

Starting price: $49.99 per user, per month

Billing cycle: Monthly

Who should consider Mend?

Healthcare professionals looking to improve patient communication and their clinic’s overall operations can consider Mend. Its artificial intelligence-based attendance predictor will help them understand patient footfall and allow them to make data-driven decisions to engage with patients. Moreover, the audio and video conferencing feature will empower them to ensure smooth real-time communication with remote patients.

*Analysis performed November 2023

Mend

Mend

4.49 out of 5 stars

693 reviews

4. RXNT

RXNT is a fully integrated software system offering electronic health record (EHR), electronic prescribing, practice management, and medical billing capabilities. It allows users to digitally prescribe medications and generate performance reports to assess metrics, including patient demographics, financial statements, and inventory reports. It facilitates remote consultations via audio and video conferences and encrypts all the data for safety and compliance. Since it’s an all-in-one tool, it can engage patients with automated reminders and send digital invoices.

Product features of interest*:

  • Patient portal: Allows patients to access their health records, communicate with healthcare providers, and manage aspects of their care. They can use the tool to view test results, schedule appointments, request prescription refills, and exchange messages with their providers.

  • Payment processing: Facilitates secure and convenient financial transactions related to healthcare services. It allows patients to make telemedicine consultation payments, copayments, or pay out outstanding balances electronically. This feature often integrates with various payment gateways, ensuring secure transactions.

  • Pharmacy management: Allows healthcare providers to electronically prescribe medications, securely transmit prescriptions to pharmacies, and access patients' medication histories. This feature also supports medication reconciliation, ensuring patient safety and compliance. 

Customer support options: Knowledge base, step-by-step tutorials, emails, chat, and phone calls.

Starting price: $75 per month, per provider

Billing cycle: Monthly

Who should consider RXNT?

Any healthcare professional looking for a healthcare suite can adopt RXNT as their healthcare software. Since it is a fully integrated system, these professionals can benefit from multiple features to manage various aspects of medical practice in a single interface. From administrative activities such as scheduling and billing to patient care, including prescription management and treatment planning, the tool supports all the functionalities and will eliminate the need for investment in multiple solutions.

*Analysis performed November 2023

RXNT

RXNT

4.31 out of 5 stars

426 reviews

Pro tip

Verify the integration options supported by the healthcare solution for a seamless data transfer from existing systems, including billing software and accounting software.

5. SimplePractice

SimplePractice is an electronic health record (EHR) software solution. Along with scheduling, patient records management, and billing. With this feature, healthcare providers can create, submit, and track insurance claim requests on a single interface. It further simplifies accounting as insurance claims data automatically integrates with accounting records.

Product features of interest*:

  • Calendar sync: Enables healthcare providers to seamlessly integrate their appointment schedules with their online calendars, including iCal, Google, and Outlook. This synchronization ensures that appointments, patient visits, and other events are automatically reflected in the provider's professional calendar, minimizing scheduling conflicts and improving time management.

  • Template library: Provides healthcare professionals with a collection of pre-designed, customizable templates for various medical documentation, including clinical notes, assessments, and treatment plans. This simplifies the documentation process, allowing providers to input patient information and standardize record-keeping quickly. 

  • Auto pay: Automates the payment collection process for healthcare practices. It allows patients to securely store their payment information, including credit and debit card details and authorizes automatic payments for services or outstanding balances. 

Customer support options: Knowledge base, FAQs, product tutorials, community, and chat.

Starting price: $29 per month

Billing cycle: Monthly

Who should consider SimplePractice?

Medical practitioners who often manage insurance reimbursements for their services can invest in SimplePractice. With this tool, they will be able to verify their clients’ insurance coverage and benefits within the system. They will also be able to confirm whether the services they offer are covered by the client's insurance plan, allowing for informed decision-making regarding treatment options and payment methods.

*Analysis performed November 2023

SimplePractice

SimplePractice

4.59 out of 5 stars

2644 reviews

6. SimplyBook.me

SimplyBook.me is an appointment scheduling software for service-based industries, including healthcare. It ensures you have the maximum online visibility by helping you accept bookings from multiple channels, such as business websites, Facebook, Instagram, and Google. This tool also lets you issue coupons and gift cards to existing clients and run loyalty programs to increase patient engagement, retain existing clients, and attract new clients.

Product features of interest*:

  • Booking widget: Allows medical professionals to embed a customizable booking interface directly on their website or social media profiles. It enables clients to easily view availability and book appointments online, reducing the need for phone calls or emails. 

  • Multi-language support: Supports nine languages, including French, German, and Portuguese, and allows medical centers to offer services and scheduling interfaces in different languages. This accommodates a diverse clientele, enhancing accessibility and customer experience.

  • Email and browser notifications: Automatically sends email and browser notifications to both service providers and clients. These notifications can include appointment reminders, confirmations, and updates, helping users stay organized and reduce no-shows.

Customer support options: Knowledge base, FAQs, video tutorials, and chat.

Starting price: $9.9 per month

Billing cycle: Monthly

Who should consider SimplyBook.me?

Health and wellness service providers such as dentists, acupuncture, and massage therapists can benefit from SimplyBook.me’s scheduling capabilities. Not only does the tool help schedule appointments, but it also helps attract new clients by adding a “book now” button on multiple social platforms. This tool will also allow these service providers to capture leads and accept bookings via various platforms.

*Analysis performed November 2023

SimplyBook.me

SimplyBook.me

4.56 out of 5 stars

1149 reviews

Pro tip

Assess the storage limit of the tool you’re considering to ensure you can store a sufficient amount of patient data within the system. Also, check the cost of purchasing more storage to ensure the tool supports the growing needs of the medical clinic.

7. TherapyNotes

TherapyNotes is a mental health EHR software that helps therapists digitize patient-related documentation, including session notes, to-do lists, and progress reports. Users can also prescribe medications digitally and store a record of them for quick reference. Having a patient’s medication history allows medical professionals to refill request approvals quickly.

Product features of interest*:

  • To-do lists: Enables clinicians and mental health professionals to create and manage task lists related to patient care and administrative responsibilities. It helps organize daily tasks, set priorities, and ensure important activities are not overlooked. 

  • Digital notes: Allows healthcare providers to securely document patient information, including session notes, progress assessments, and treatment plans. These digital notes simplify record-keeping, ensuring patient data is organized, easily accessible, and compliant with healthcare regulations. 

  • Data encryption: Converts patient data into a coded format, making it unreadable to unauthorized users. This encryption occurs both in transit and at rest, ensuring that data is safeguarded during transmission and while stored on servers. 

Customer support options: Knowledge base, chat, and phone calls.

Starting price: $49 per user, per month

Billing cycle: Monthly

Who should consider TherapyNotes?

Behavioral therapists can leverage TherapyNotes for its automatic client-scoring abilities. The tool has multiple assessment options, including depression, anxiety, and trauma, that clients can fill out in a few clicks. Based on the responses, TherapyNotes can score clients. These assessments can be conducted as a part of the client intake process or during ongoing treatment to judge the progress.

*Analysis performed November 2023

TherapyNotes, LLC

TherapyNotes, LLC

4.7 out of 5 stars

900 reviews

How much does healthcare software cost?

A healthcare software solution can cost as low as $8.25 per month, all the way up to $665 per month, depending on various factors—features, number of users, infrastructure requirements, business size/type, training availability, deployment options, integrations, and storage. Most online healthcare apps typically include the following pricing plans based on the features they offer:

  • Free trial: No-cost trial plans, starting from 14 days, give access to either all or limited features of the software. This is ideal for those who want to try the tool before investing in it.

  • Free version: Free software plans offer basic features and limited premium feature access, ideal for solo medical practitioners with a limited budget.

  • Entry-level: Starts at $8.25 per month and offers limited features; good option for small medical clinics who need basic features, such as scheduling, note management, and medical billing. 

  • Mid-tier: Mid-range pricing ranges from $27 to $298 per month and offers advanced features, such as medical records management, reporting, and invoicing. This plan can be suitable for healthcare providers who have outgrown basic needs and require only some advanced features.

  • High-end: Advanced plans ranging up to $665 per month offer unlimited users, data security, and priority support. This is appropriate for multi-specialty healthcare organizations.

Hidden costs associated with healthcare software

Besides the software license itself, there may be additional costs associated with healthcare solutions that you’ll have to bear as you install and use the tool over time. These costs include:

  • Training and onboarding: Training staff to use the software effectively may require additional resources.

  • Support and maintenance fees: Ongoing technical support and software updates often come with subscription fees.

  • Data migration: Transferring existing data to the new system may be time consuming and costly.

Frequently asked questions when selecting healthcare software

These are some common questions you can ask software vendors while evaluating top healthcare software for your needs:

  • Does the tool support audit management? 

Audit management allows you to monitor user access to patient records, ensuring data privacy and protection against unauthorized breaches. Detailed audit logs help in tracking changes and user activity, supporting compliance with healthcare regulations such as HIPAA. In addition, efficient audit management can improve accountability and transparency, instilling trust in patients and healthcare providers.

  • Does the tool have charting capabilities? 

Robust charting capabilities facilitate comprehensive and real-time recording of patient information, including vital signs, diagnoses, and treatments. This will allow you to make informed decisions, track patient progress, and ensure continuity of care.

  • Does the tool have communication management capabilities?

Communication management capabilities enable secure and efficient communication among healthcare professionals’ teams, reducing delays and errors in information sharing. Integrated messaging, telehealth, and notification systems can enhance care coordination and patient engagement.


Survey methodology

To be considered for this list, products had to:

  • Be a part of the medical software category, since the category includes healthcare-specific products.

  • Have at least 20 unique product reviews published on Software Advice within the past two years, with an average rating of 3.0 or higher.

  • Meet our medical software market definition: “Medical software is a broad term that includes any systems that help manage just about every healthcare process, including billing, patient scheduling, creating and managing patient records, picture/image archiving, prescribing medication, and more.

*Our research team identified these features from vendor websites (as of November 1, 2023) based on their analysis of what users find valuable in or expect from healthcare software. This list is not exhaustive. For additional features, refer to the vendor's website.

We select and rank products based on an objective methodology developed by our research team. While some vendors may pay us when they receive web traffic or leads, this has no influence on our methodology.

Products evaluated for the pricing calculation were taken from Software Advice’s medical software directory. The pricing range excludes freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in the Software Advice directory that offer them.


Definitions

  1. SOAP notes: SOAP is an acronym that stands for subjective, objective, assessment, and plan. They are a structured method of clinical documentation in healthcare, where healthcare providers record subjective and objective patient information, make assessments, and outline treatment plans.

  2. HIPAA compliance: HIPAA compliance refers to the requirements set forth by the Health Insurance Portability and Accountability Act that protect the privacy and security of patients' medical information.

  3. SOC 2 Type 2: SOC 2 Type 2 is a comprehensive security compliance certification that assesses an organization's systems and controls over an extended period, typically six months or more, to ensure they effectively meet security, availability, processing integrity, confidentiality, and privacy standards.