7 Top-Rated Work Order Software
Managing work orders includes tracking progress, communicating with the team, and maintaining records. If not done properly, these tasks may impact your business performance. Fortunately, maintenance managers can rely on work order software to facilitate team communication, maintain a comprehensive record of order history, and ensure preventive maintenance of your assets.
While the tool can simplify work order management, it is crucial to select one that meets your specific business needs. To make your search easy, we’ve highlighted the seven top-rated work order software, in alphabetical order, based on verified software reviews. Read more.
Some of the listed solutions can be categorized as maintenance management or asset management tools, while others are workforce management and business management solutions. Nevertheless, all the software solutions in this article offer the core work order features, including job management, scheduling, and work order creation.
1. Commusoft
Commusoft is a field service management software that aids job and sales management. The tool supports various industries, including plumbing, electrical, and facilities management, allowing you to plan and schedule the job for your field technicians. It has an integrated sales customer relationship management (CRM) that tracks past communication with potential customers and helps plan follow-up communications, assisting you to increase lead conversions.
Product features of interest*:
Service scheduling: Assign jobs to your technicians by matching job requirements with their availability and skills. This feature lets you reorganize the jobs by dragging and dropping the tasks on the tool’s online calendar.
Vehicle tracking: Leverage GPS [1] technology to track the live location of your technicians' vehicles. As a real-time vehicle tracking software, Commusoft can provide insight into their vehicle's speed, braking, and acceleration.
Inventory management: Tracks real-time stock levels, automating purchase orders and reconciliations. It provides visibility into what materials technicians have on their vehicles and what's been used on jobs.
Customer support options: Knowledge base, emails, chat, and phone support.
Starting price: Available upon request from vendor
Who should consider Commusoft?
Sales managers planning to manage their work orders along with their sales pipeline can consider Commusoft. This tool will allow them to create and schedule work orders for their team, track their location, and monitor sales communications within the same interface. With the tool’s sales CRM, they can create and send quotes and proposals and track costs which will help them increase conversion rate while tracking spending.
*Analysis performed November 2023
2. eWorkOrders CMMS
eWorkOrders CMMS is an asset management software that helps track, manage, and optimize asset and equipment maintenance. It allows your clients to submit service requests by filling out a form providing information about the asset and the required service. These requests are automatically assigned to qualified technicians, and you can monitor the progress of the request in real time.
Product features of interest*:
Preventive management: Automate preventive and recurring maintenance schedules to proactively preserve assets before issues arise. The system triggers work order creation based on meter readings, date schedules, and asset-specific maintenance plans, providing teams visibility into upcoming routine inspections and tasks.
Document management: Efficiently organize and store important maintenance-related documents. It simplifies access to manuals, schematics, and records, enhancing collaboration and ensuring that relevant information is readily available for maintenance tasks.
Time management: Track the time spent on maintenance tasks, aiding in resource allocation and performance analysis. This feature enhances productivity and helps you make informed decisions regarding their maintenance processes.
Customer support options: Knowledge base, online training, phone support, and inquiry via web form.
Starting price: Available upon request from vendor
Who should consider eWorkOrders CMMS?
Any operations manager in industries (such as manufacturing, production, and hospitals) that rely on physical assets to maintain smooth operational efficiency can benefit from eWorkOrders CMMS. This tool empowers equipment managers and users to submit service requests for urgent needs and preventive maintenance, preventing downtime and optimizing operational efficiency.
*Analysis performed November 2023
Pro tip
Check the inventory tracking limit of the work order tool to prevent operational disruptions, ensuring the software can effectively handle the scale and complexity of inventory management within your business workflow.
3. FMX
FMX is a maintenance management software that helps with work order creation, preventive maintenance, asset tracking, and facility scheduling to simplify the operations of field service businesses. FMX offers various add-ons that you can opt for to enhance the tool's functionality. These include satisfaction surveys to gather customer feedback, utility tracking to gain visibility into utility usage, reservation finder to minimize scheduling conflicts, and interactive mapping to quickly locate equipment across your facilities.
Product features of interest*:
Equipment maintenance: Manage and optimize equipment maintenance tasks by scheduling preventive maintenance, tracking asset performance, and ensuring timely repairs. This feature increases equipment reliability and operational efficiency in facility management.
Purchase order management: Simplifies the procurement process by allowing you to create, track, and manage purchase orders efficiently. It facilitates better control over expenditures, ensures transparency, and enhances collaboration between stakeholders involved in the purchasing workflow.
QR code tagging: Facilitates asset management by tagging equipment and assets with QR codes. This simplifies tracking, maintenance, and access to asset-related information, as you can quickly scan QR codes to retrieve and update asset details.
Customer support options: Knowledge base, emails, phone support, and inquiry via web form.
Starting price: Available upon request from vendor
Who should consider FMX?
Field service managers who coordinate numerous on-site jobs simultaneously can find FMX beneficial. Opting for the add-on features of the tool, such as bus conductor reports, cleaning requests, human resources requests, and marketing and communications, as per the requirements of their job site, will empower them to do multiple tasks with the same tool.
*Analysis performed November 2023
4. Limble CMMS
Limble CMMS is another maintenance management software that helps with asset, equipment, and work order management. The tool tracks data such as spare parts used, tasks completed, time utilized, and performance of individual technicians and generates automated maintenance reports. These reports give insights into maintenance operations and help calculate the cost of assets and labor, providing accurate data for future operations and cost planning.
Product features of interest*:
Signature capture: Digitally capture and store signatures for work orders. This enhances accountability and documentation, providing a secure and paperless method for technicians and staff to sign off on completed tasks.
Workflow management: Create, customize, and automate workflows for tasks such as work order approvals and preventive maintenance scheduling. This ensures a systematic approach to maintenance activities, optimizing efficiency and facilitating seamless collaboration.
Asset tracking: Track asset performance, schedule preventive maintenance, and access real-time data. This feature improves equipment reliability, prolongs asset life, and enhances overall efficiency in maintenance and operations.
Customer support options: Knowledge base, chat, and phone support.
Starting price: $23 per user, per month
Billing cycle: Annual
Who should consider Limble CMMS?
Facilities and maintenance managers across industries can benefit from Limble CMMS’s ability to generate detailed reports on maintenance activities, asset performance, and overall equipment effectiveness. The automated reporting functionality can encourage data-driven decision-making, optimize maintenance processes, and enhance overall operational efficiency for organizations of different sizes and sectors.
*Analysis performed November 2023
Pro tip
Look for drag-and-drop workflow management functionality for intuitive task planning and quick workflow adjustments. This feature enhances user experience by simplifying task scheduling and allowing effortless modifications.
5. MaintainX
MaintainX is another maintenance management software designed to simplify work order, task management, and maintenance operations. It has artificial intelligence capabilities for process generation, wherein the tool analyzes historical data and user patterns and suggests optimized workflows. Additionally, it auto-detects unusual patterns or deviations in equipment behavior from the standard maintenance operations. This ensures proactive anomaly detection, such as unexpected equipment behavior and irregularities in maintenance processes, enhancing overall reliability and efficiency.
Product features of interest*:
Work order templates: Provides standardized templates for recurring maintenance tasks with fields to specify job steps, required materials, and safety procedures. These templates help ensure consistency and efficiency in task execution.
Request portal: Submit maintenance requests by providing issue details through a centralized platform. This platform simplifies request management, making it easier for maintenance teams to prioritize and assign tasks efficiently.
Downtime tracking: Monitor and analyze equipment downtime efficiently by recording and analyzing the duration and reasons for equipment disruptions. This provides insights into operational inefficiencies and helps identify patterns and recurring issues.
Customer support options: Knowledge base, chat, and phone support.
Starting price: $16 per user, per month
Billing cycle: Annual
Who should consider MaintainX?
Technicians and maintenance managers looking for a way to prevent downtime can benefit from the AI anomaly detection capabilities of MaintainX. The tool will automatically detect performance deviations in the equipment by considering past performance data. Early identification of deviations will help in the early detection of issues, allowing the managers to schedule timely maintenance and prevent downtime.
*Analysis performed November 2023
6. MobiWork
MobiWork is a mobile workforce software solution that caters to field service industries of all sizes and types, including electrical, spa, pest, construction, home repair, health, cleaning, property, and ticketing. This tool helps field technicians to efficiently manage assignments, accept or close jobs, capture customer e-signatures, and add photos from the field to the system, providing back office staff real-time visibility into field operations.
Product features of interest*:
Route planning: Visually map out efficient job sequences and routes that minimize travel time and fuel costs. The tool helps analyze traffic, the distance between sites, and fuel costs and suggests the most efficient route for scheduled jobs.
Invoicing: Generate invoices directly from completed work orders, capturing billable hours, materials used, and other relevant details. This feature streamlines the invoicing workflow, ensuring accuracy and prompt billing.
Service contracts: Create and customize contracts, defining terms, schedules, and deliverables. The platform automates contract renewal reminders, ensuring timely updates.
Customer support options: Knowledge base, chat, phone support, and inquiry via web form.
Starting price: Available upon request from vendor
Who should consider MobiWork?
MobiWork is ideal for businesses across a broad spectrum of industries that rely on mobile workforces. Field service managers, dispatchers, and mobile workers can benefit from its features for efficient task scheduling and real-time communication. The route planning feature also allows users to optimize their field job routes before starting their day, enhancing overall productivity.
*Analysis performed November 2023
Pro tip
Consider a work order tool with Android and iOS mobile apps so you and your team can manage tasks on the go. This enhances flexibility, responsiveness, and productivity, especially for field service teams and remote workers.
7. Stilt
Stilt is a business management software that promotes collaboration by providing real-time notifications about job updates and in-app communication tools. It is integrated with customer relationship management (CRM) features that allow you to manage leads and customer data. Stilt also helps with employee management by tracking employee tasks and performance and automatically suggesting strategies to improve productivity.
Product features of interest*:
Dispatch management: Facilitates field service coordination by allowing you to assign and schedule jobs to mobile workers based on location and skill set. The platform provides real-time updates on job status, allowing for dynamic adjustments.
Service history: Provides a comprehensive record of past service activities. You can access detailed logs of completed tasks, notes, and customer interactions. This historical data facilitates informed decision-making and aids in preventive maintenance planning.
Activity tracking: Monitor and analyze field service activities in real time. It provides visibility into mobile workforce operations, including job progress, location tracking, and task completion. Managers can efficiently track field activities, ensuring accountability and optimizing resource allocation.
Customer support options: Knowledge base, FAQs, phone support, and inquiry via web form.
Starting price: Available upon request from vendor
Who should consider Stilt?
Maintenance managers focused on coordination and communication with their field team can benefit from Stilt’s dispatch management and collaboration features. These features will allow them to assign jobs to their team and track real-time job status. Collaboration and communication features will help them stay in contact with the field team to address any questions or share updates in real time.
*Analysis performed November 2023
How much does healthcare software cost?
A work order software solution can cost as low as $9.80 per user, per month, all the way up to $75 per user, per month, depending on various factors—features, number of users, infrastructure requirements, business size/type, training availability, deployment options, integrations, and storage. Most online work order apps typically include the following pricing plans based on the features they offer:
Free trial: No-cost trial plans, starting from 14 days, give access to either all or limited features of the software. This is ideal for those who want to try the tool before investing.
Free version: Free software plans offer basic features and limited premium feature access, ideal for contractors with a limited budget.
Entry-level: Starts at $9.80 per user, per month and offers limited features; good option for small businesses who need basic features, such as work order creation, maintenance task tracking, and basic reporting.
Mid-tier: Mid-range pricing ranges from $25 to $59 per user, per month and offers advanced features, such as role-based permissions and integrations with third-party apps. This plan can be suitable for mid sized businesses who have outgrown basic needs and require only some advanced features.
High-end: Advanced plans ranging up to $75 per user, per month offer unlimited users, advanced reporting, mobile access, and priority support. This is appropriate for enterprise-level businesses.
Hidden costs associated with work order software
Besides the software license itself, there may be additional costs associated with work order management software that you’ll have to bear as you install and use the tool over time. These costs include:
Implementation and training: Costs related to software setup, customization, and employee training.
Upgrades and maintenance: Ongoing fees for software updates and maintenance.
Mobile access: Additional charges for mobile device compatibility.
Frequently asked questions when selecting work order software
These are some common questions you can ask software vendors while evaluating the best work order software for your needs:
What are the user access control features of the software?
User access control features allow you to regulate user permissions, ensuring secure and tailored access. You can assign roles, defining who can create, modify, or approve work orders to enhance data security, minimize unauthorized access, and allow managers to control the workflow.
Is there a limit on asset work history that can be accessed?
The limit on asset work history accessibility in work order management software varies among platforms. You should check for any limitations on storing or retrieving historical data to ensure the system meets your needs. This information is crucial to maintaining comprehensive records, analyzing trends, and making informed asset maintenance and performance decisions.
Does the tool have a contact database?
Contact database in a work order tool allows you to manage and access essential contact information efficiently. This feature streamlines communication, improves collaboration, and ensures that relevant stakeholders are easily reachable. Having a centralized contact database within the work order tool enhances overall operations, making it easier to engage with clients, vendors, and team members.
Survey methodology
To be considered for this list, products had to:
Feature in Software Advice FrontRunners report 2023 for work order software. We selected the top seven products with the highest ratings to include in this article.
Include job management, scheduling, and work order creation as core features.
Meet our work order software market definition: “Work order software enables businesses to schedule, track, and report on service or maintenance requests. It allows businesses to dispatch technicians to jobs, identify overdue requests, and track the completion time and quality of service. This type of software is used to automate work assignments for building and fleet maintenance crews as well as various field service businesses.”
*Our research team identified these features from vendor websites (as of November 20, 2023) based on their analysis of what users find valuable in or expect from work order software. This list is not exhaustive. For additional features, refer to the vendor's website.
We select and rank products based on an objective methodology developed by our research team. While some vendors may pay us when they receive web traffic or leads, this has no influence on our methodology.
Products evaluated for the pricing calculation were taken from Software Advice’s work order software directory. The pricing range excludes freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in the Software Advice directory that offer them.
Definitions
[1] GPS: Global Positioning System (GPS) is a satellite-based navigation system that provides precise location and time information to users anywhere on or near the Earth's surface.