Create an EHR Workflow to Enhance the Healthcare Patient Experience

By: on February 2, 2016

The term “EHR workflow” refers to the ways electronic health record (EHR) software is used to manage the flow of patients through a clinic.

In other words, an EHR workflow describes how a practice’s EHR usage affects its day-to-day operations: from clinical care documentation to claims collection.

In the video below, we’ll show you how—and why—practices use their EHRs to facilitate the best possible patient experience.

We interview thought leaders and deliver data-driven insights to help practices choose a new EHR or better use their existing solution.


While technology can enhance care delivery, some patients might perceive it as impersonal in the intimate setting of an examination room.

As a growing number of practices adopt healthcare technology, it’s important to keep the patient experience front of mind.

Finding an effective EHR workflow is not only important for the patient experience, it’s also key to optimizing physicians’ business operations. Every year, practices nationwide contact Software Advice for help with an upcoming purchase.

Whether they’re making a first-time switch from paper to digital records or replacing a system that no longer fits their needs, we hear one common concern: Practices are worried a new EHR will disrupt productivity.

Luckily, our team of expert medical Software Advisors is ready to help. They’ll come up with a short list of products that are user-friendly and popular among your peers, ensuring your EHR implementation is as smooth as possible.

Just choose one of the following ways to get in touch with us for a free, no-obligation price quote:


Video Transcription

The exam room is often considered a sacred space.

Dr. Ghassan Salman: “Time in the [exam] room is time for the patient. That’s what we want, to respect their time.”

So we wanted to find out if a doctor’s EHR workflow—that is, the way physicians introduce and use electronic health records software during an examination—has any effect on the healthcare patient experience.

Casey Quinn: “Tech is going to be in the room, but tech should not take over the conversation or the relationship. It should only facilitate it.”

We surveyed more than 500 Americans and our results showed 82 percent of respondents would not be bothered if their doctor typed on a computer to document medical notes during an office exam.

Casey Quinn: “I think millennials certainly are down with the idea of having lots of tech in the room, but I think the key is to have that tech constructed and positioned in a way that it becomes a facilitation device as opposed to a barrier.”

And that’s why some physicians, like Dr. Ghassan Salman of the Austin Diagnostic Clinic, prefer to mostly do EHR note entry after a patient has left the room.

Dr. Ghassan Salman: “My personal approach is to give my time to the patient at the expense of typing notes in between patients, and sometimes at the end of the day.”

Still, Salman is an EHR advocate, especially for practices thinking about replacing paper-based health records.

Dr. Ghassan Salman: “Moving from paper to electronic health records is difficult because you’re changing your habits. But when you’re used to the system, it’s worth it, because the advantages you get from the EHR are tremendous: having all the elements you need at the right time, at the right place to take care of the patient. That adds value to the patient. That’s how we create value for our customers and that’s how the patient is going to get better.”

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