2020’s Top Retail Software FrontRunners

By: on January 8, 2021

2020 is officially behind us, but its impact is still being felt. Digitization is accelerating, and businesses are leaning on new tools and technology in an increasingly digital world.

For companies seeking retail software, there are so many products available and so little time to adapt. Wouldn’t it be easier if there were a shortlist of the most consistently reliable and user-approved retail solutions on the market today?

Yes, it would. That’s why we created this list of 2020’s top retail software provider FrontRunners.

You have to know the past to understand the present, as they say—and understanding the best of 2020 will help position your business for a successful 2021.

Here’s the gist: We looked at all the vendors that placed in our retail FrontRunners reports released over the course of 2020. Then we ranked each vendor based on the number of lists its product offerings appeared in. In the event that two or more vendors tied, we listed them alphabetically (read our full FrontRunners methodology here).

Though each company on our list has multiple product offerings, we’ve pulled reviews information from the top product for each to shed some light on how users feel about these software platforms.

The end result? Your guide to the year’s top retail software, which you can find below.

Hubspot Inc.

Types of retail software: Lead Generation, Lead Management, Sales Enablement, Sales Automation

Number of appearances: 5

A snapshot of reviews for Hubspot Marketing Hub

EngageBay

Types of retail software: Lead Generation, Lead Management, Sales Automation

Number of appearances : 3

A snapshot of reviews for EngageBay

Freshworks

Types of retail software: Lead Generation, Lead Management, Sales Automation

Number of appearances : 3

A snapshot of reviews for Freshwork CRM

Lightspeed POS Inc.

Types of retail software: eCommerce, Retail Management, Point of Sale (POS)

Number of appearances: 3

A snapshot of reviews for Lightspeed Retail Software

Pipedrive UK Ltd.

Types of retail software: Lead Generation, Lead Management, Sales Automation

Number of appearances : 3

A snapshot of reviews for Pipedrive

SharpSpring

Types of retail software: Lead Generation, Lead Management, Sales Automation

Number of appearances : 3

A snapshot of reviews for SharpSpring

Shopify

Types of retail software: eCommerce, Retail Management, Point of Sale (POS)

Number of appearances : 3

A snapshot of reviews for Shopify

Learn more about FrontRunners

We relied on Software Advice’s FrontRunners data to create this report. To create our FrontRunners reports, we consider recent, published user reviews for individual software products in order to score and rank them.

The data we collect for FrontRunners reports falls within a set time frame and is not updated after publication. For that reason, FrontRunners reports should be interpreted as a snapshot of reviews data.

To learn more about FrontRunners methodology, you can find our current version and explanations for inclusion criteria and scoring here.

You may also like:

6 Simple Ways To Retain Customers for Your Retail Store

Digital Marketing Strategies for Your Retail Business

All You Need To Know About Starting an Ecommerce Business

Explore our complete inventory of FrontRunners reports