Stop Package Overload With This Simple Property Management Advice

By: on July 22, 2019

I probably don’t need to tell you how annoying package management is. Amazon alone delivered 5 billion packages last year—and I bet your office workers felt like most of them came straight to your property.

As a property manager, you have a few options for dealing with packages and also keep your tenants happy.

We’ll go into more detail about each of these down below, but know that any of these solutions is more efficient for your property, so making a short-term investment will lead to improved tenant happiness, and you’ll be filling fewer vacancies.

Oh, and your employees will get their sanity back, and that’s always good.

Why you should manage packages differently

Aside from being annoying, package pileup means you’re losing tons of money and time with every delivery.

Each time a package arrives at your front office, a receipt needs to be signed, the package has to be documented, your tenant has to be notified, and, once it’s picked up, it has to be dug out from whatever room (probably somebody’s old office) you’ve repurposed to hold the dozens of packages you get a day.

Let’s just assume that takes five minutes of total time per package. If you only receive 30 packages a week, that’s two and a half hours your employee is devoting only to package management every week.

When you’re deciding how much to spend on a package management solution and you want to know your ROI, the easiest way to get a good number is to figure out how much time your office is spending per day on everything involving package management.

You might be surprised how much time your staff is losing simply to being constantly taken out of their working groove.

Option 1: Stop accepting packages at the front office

The first, and arguably the least attractive solution for tenants, is simply not accepting packages at all. While it might be appealing from a cost perspective, you lose out on making your property more appealing to new tenants.

Package theft happens, and without a centralized place for parcel deliveries, the likelihood that packages go missing on your property goes up. If you’ve ever had a package stolen from your front door, you know how miserable it feels, so it’s easy to see how tenant satisfaction might go down.

While your tenants will likely understand why you’ve chosen to relinquish control, having to be home to sign for a package is often not an option for most people, so it’s wildly inconvenient for your renters.

If you choose to go this route, make sure you explain the decision to your current tenants and are up front with prospective renters about your policy during the leasing process.

Option 2: Install smart locks on each door

In a recent survey, we found that smart door locks were the second most compelling smart tech for prospective renters.

tenants find smart locks valuable chart

With a smart lock on each door, your tenants will have the option to provide a temporary code to a delivery driver so that they can quickly leave the package on the inside of the apartment instead of in front of the door.

As a property manager, it’s a win-win for you because you can relinquish control of package management to your tenants. If they don’t feel comfortable with giving the code to the delivery driver, they understand the risk of their packages being left in front of their apartment.

Smart locks also come with added ROI for your complex because you won’t have to rekey locks every time a tenant moves out.

When you factor that in with the time you save your office employees, the cost of installing locks isn’t quite as daunting.

Smart door locks simplify the package receiving process, make your apartment more marketable, and pay for themselves over a period of time.

Option 3: Invest in smart package lockers

In the same survey, we found that prospective tenants were less familiar with smart lockers—but those that knew about them thought they were very valuable.

percentages for value of smart lockers for tenants

Smart lockers alert your tenant when a package arrives and sends a message with a code to open the locker.

Once your tenant has the code, they can go to the designated locker and retrieve their package at any time, day or night.

Tenants will still have to go to a centralized location to receive their package, but they have the peace of mind knowing it will stay safe and sound until they’re ready for it. Despite the ROI not being quite as high as smart locks, your tenants won’t have to give direct access to their apartment or condo.

Apartments that are trying to differentiate themselves can advertise they offer the most secure package receiving process, and, eventually, the lockers will pay for themselves in time saved by your employees.

Smart lockers help your property become more appealing to current and future tenants by showing that you care about the safety of both your tenants and their property.

So, what’s next?

Let’s face it, any of these three solutions will help make your life easier. Before you decide to stop taking packages, or if you’ve stopped accepting packages, consider finding a smarter software solution that helps make everyone happy.

If you’re curious about the other types of smart technology that renters want and how much they cost, take a look at “Smart Apartments: What Technology Matters to Renters?

And if you’re not already collecting rent online, you should really consider finding property management software that helps you.

As always, if you’re thinking about finding property management software, give our advisors–who help you find the perfect software vendor for your business’ needs–a call at (844) 688-1783.


Note: The products selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.

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3 Ways Property Management Software Helps You Collect Rent on Time

3 Types of Bad Tenants—and How to Avoid Them

Smart Apartments: What Technology Matters to Renters?

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