3 Tips on Using Business Software Reviews to Find the Right Product

By: on June 30, 2020

Picking the right software for your business can be a time-consuming process. Examining software features, evaluating deployment choices, and comparing the pricing of hundreds of solutions is not only arduous but also confusing.

So what can you do to make your software search easier?

You can take advantage of software reviews on unbiased platforms to get a holistic picture of whether or not a tool is right for your business.

But be warned, reading one software review after another won’t get you anywhere. You need to be effective in parsing through reviews to gain a comprehensive understanding.

To that end, we have created this article on the three tips to make reviews research complete and effective.

Tip #1: Review the software category

Looking for software to solve a business challenge or buttress existing processes is always easier when you explore tools by the complete category. This gives the opportunity to browse several options and shortlist the ones relevant to your business.

For instance, you can visit our project management software category page and filter the products by industry, number of users, price, and user ratings to quickly create a list of products that closely match your business requirements.

Project management category page Software Advice

Project management software category page (Source)

Tip #2: Check out industry-ranked reports

While you can begin your software research exploring the complete category, checking curated lists is the next step that will inform you about a certain few products that stand out on the market.

For instance, if you’re searching for a project management tool then check our Project Management FrontRunners Report that cuts down the list of over 400 products to the top few that are well received by their users.

Project Management FrontRunners

Project Management FrontRunners (Source)

Ranked on a scale of 1-5, all products making it to this list have scored at least 3 or above rating on customer satisfaction and usability in the last 12 months.

Here’s a quick list of some more FrontRunner reports that you can browse through:

Tip #3: Group reviews by themes

Once you have your list of products, it’s time to learn how a tool translates into real-world applications. And the best way to go about it is to read reviews from past and current users. But as cautioned earlier, reading reviews after reviews won’t get you anywhere.

We recommend grouping the reviews under some common themes depending on what’s important to your business. The way to do that is to use certain keywords that reflect the themes you desire.

The following table provides examples of some keywords you can use to club comments under a particular theme.

Theme Keyword to use What it’ll tell you
Ease of use User interface, learning curve, deployment, installation How easy is the software to set up and get started with
Usability Navigation menus, glitch, bug, delay, lag What are the kind of software issues you may likely come across
Capability (Desired feature name), integrations, API, The specific features you’re looking for and third-party integrations
Pricing Cheap, expensive, per user pricing, monthly fee, one time license The pricing structure and whether users think they are paying the right price
Support Knowledgebase, help desk, FAQ, tutorials, customer service, live chat, phone support The kind of support you can expect from the vendor


Business software review sites are great for researching what tools your peers are using and what they are avoiding. Here’s a quick recap to help you remember the finer points about researching business software reviews:

  • Use the main software category page filters to get a list of products that match your business requirements.
  • Save time by leveraging research that provides a recommended product list.
  • Perform user review research effectively by using keyword and grouping reviews under broad themes.

Often, the biggest mistake you can make when performing software research is doing it in isolation. For more guided assistance, you can set up a hassle-free, no-obligation, and free consultation with a software expert.

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The Ultimate Software Vendor Evaluation Guide

Want to make your software selection process better? Use this checklist.