Shift4Shop

RATING:

4.2

(129)

About Shift4Shop

Shift4Shop, formerly 3dcart, is a comprehensive cloud-based eCommerce solution that helps businesses create online stores with all necessary functionality already built in. Businesses can create online stores using their own designs or premade website themes, which are fully customizable. After setting up a store, they can create product catalogs by uploading images, product dimensions, and other related information to a centralized dashboard. Additionally, users can manage orders, track invoices and implement shipping charges, and much more. Businesses using Shift4Shop can also use integrations with third-party tools that range from email marketing solutions to warehouse management systems. With Shift4Shop, businesses can promote their websites on search engines and ...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Shift4Shop Pricing

End-to-End eCommerce: Free for life ($0, US-Only) Basic: $29/month Plus: $79/month Pro: $229.99/month

Free trial: 

Not Available

Free version: 

Available

Dashboard

Shift4Shop Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Shift4Shop

1 - 5 of 124 Reviews

Kelly

Sporting Goods, 11 - 50 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed October 2023

Shift4Shop Good Basic Platform

User Profile

Silvanus

Verified reviewer

Dairy, 501-1,000 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

3dCart does E_commerse BETTER

3dcart is one of its kind, i can always recommend this app to everyone that cares to build an online presence for their business. You will never regret using 3dcart. everything you need to sell online is on 3dcart!

PROS

using 3dCart you have great opportunity and access to everything you need for creating a complete eCommerce website, online store and blog on a free of charge basis As an aspiring seller, you don't have to own a factory before you can begin selling products online. the dropshipping platform by 3dcart is awesome There is a top notch SEO on 3dcart that helps you optimize your website to be seen by more visitors and consequently convert more of them into paying customers within few minutes you can sign up and set up your account. then begin to customize it with the numerous tools already available on the platform to suite what you have in mind for your business

CONS

The liability to be bear by small/upcoming seller using the drop shipping avenue could be more strictly dealt with such that the seller don't have to go through a lot of rigor to settle dispute that has to do wit orders.

Tom

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

I am amazed at how many good things 3D cart does.

PROS

It is feature rich. It does everything it should, and It even has modules that can be turned on that do even more. This is an excellent shopping cart and I now have three of them. Easy to use once you get the hang of it.

CONS

There are some things I would like to add, things I consider to be basic customizations, like the ability to add flat rate shipping at different rates per product. 3D Cart has for hire programmers to do it but for a steep price. I would like more affordable customizations.

Trevor

Sporting Goods, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed January 2022

Decent platform, but ABSOLUTELY TERRIBLE customer service.

While the program has a decent amount to offer, by far the worst part of it is your access to customer service or technical support. Their support structure is absolutely broken and makes it near impossible to get anything fixed. When you call, you only have access to their "Technical Support Specialists" who often hardly know anything when it comes to technical issues. There is often never a way to get things resolved over the phone, because they are required to create "tickets" that will receive responses at a later time, but once someone responds to your ticket when you send a response back, THEY DON'T RECEIVE IT. I now have been instructed to call them every time I send a response so that one of their support technicians can manually input my response for me. We have had a persisting issue with our website where our products are incorrectly displaying whether they are "In Stock" or "Out of Stock" which is a pretty big deal that has resulted in a loss of tens of thousands of dollars for our business because our customers assume that we are out of stock on our top products. This issue has been going on for over a month now, and they have gotten nowhere. Every time I get on the phone to check the progress of the (now "elevated") ticket, I have to re-explain the issue, and they try to push me to do the same things I have been doing for weeks. I have tried asking and pleading to talk to someone higher up or a developer of some sort, but they tell me that it's impossible. FML.

PROS

Shift4Shop (formerly 3dcart) is decent for small businesses that need a lot of included functionality fresh out of the box. You have access to a lot of tools if you know how to find and use them. Unfortunately, if any of these tools break or get held up, good luck getting help with fixing it.

CONS

By far the worst customer support I have experienced in a while. Many of the employees are quite kind and try hard to be helpful, but they send you around in circles and you can never talk to someone who is actually capable of resolving technical issues. Even when tickets are "elevated" and "marked as urgent" I run into the same issues of having to re-explain issues and getting nowhere. We are personally going on for over a month now with an unresolved issue that is significantly affecting our business. We have literally NOT MADE ANY PROGRESS on the issue, and it feels like I'm running in endless circles with their Tech Support team. I will go into further detail below.

Reason for choosing Shift4Shop

We are unable to use Shopify and some other big-name Ecomm brands due to the nature of our industry.

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2020

3dcart Shopping cart software with a wide array of plug ins

We run quite a few businesses online and with 3dcart we have been able to use the different templates for our different businesses. We can use different payment gateways with 3dcart so this is great.

PROS

This software has a variety of templates that one can use. If you are technically savvy you can also make use of various other plugins. We liked it because ir can easily be integrated to google products as well.

CONS

Customer service seems to be a bit slow but when you do get someone, you are rest assured your problem will be solved.