Dear Lacey, Thank you for taking the time to write a review for ACCEO Smart Vendor POS and retail management system. We are thrilled to hear that you are enjoying the inventory management and ordering system. It's great to know that our system was a good fit for your store. We understand your concern about staff access and would love to set up a call to discuss your needs. We appreciate your feedback and are constantly working on improving our system to provide more flexible access options. We would like to meet so we can take your feedback into consideration as we continue to develop and improve our system. Please contact smartvendor.customersuccess@acceo.com to book an appointment with the Customer Success manager to discuss. We are pleased to hear that you have had a positive experience with our customer support team. We are committed to providing excellent customer service and we are glad that we were able to help you quickly resolve any issues you had. Thank you for choosing ACCEO Smart Vendor POS and retail management system. We appreciate your business and hope to continue to provide you with the best service possible.

Replied March 2023

We're glad to hear that you find our system capable of tracking everything from PO# all the way through to a sale. We understand the importance of comprehensive tracking in business operations. We apologize for any inconvenience you've experienced with features not being readily available. Your feedback is valuable, and we're constantly working to improve our system. If there are specific features you feel are missing, please let us know. We understand that the shift to online sales, especially in the wake of COVID-19, has posed challenges for many businesses. Integration can indeed be complex, and we're committed to simplifying this process to better suit your needs. We'd be happy to discuss your specific integration concerns in more detail. Your feedback is important to us as it helps us enhance our services to better meet the evolving needs of our customers. Please feel free to reach out to our support team at SmartVendor.CustomerSuccess@acceo.com to discuss any specific issues or requirements you have, and we'll do our best to assist you. Thank you for choosing us as your POS provider, and we hope to continue serving you effectively in the future.

Replied October 2023

We are sorry to hear about your experience with the accounts receivable statements. Our Product Owner reached out to you before this review was posted, inviting you to a meeting to discuss your concerns. We appreciate your business and would like to help with the issues you are experiencing. We are looking forward to meeting you so we can work towards a resolution of the issues on hand.

Replied October 2022

Thank you for taking the time to provide feedback on our application. We genuinely appreciate your insights as they help us improve our product. We're thrilled to hear that you find our tool beneficial for small businesses without the need for complex customization. However, we also understand your concerns about the user-friendliness, screen and menu upgrades, and the report writer. Your feedback is invaluable to us, and we are actively working to address these issues. In our commitment to providing a better user experience, we have a roadmap for improvements, including enhancing the accessibility of our products and modernizing the interface to meet the standards of 2023. We acknowledge that the report writer may feel outdated, and we are diligently working on ways to better meet the needs of our users. Your input is essential in guiding our development efforts, and we hope that as we make these enhancements, you'll find our application more intuitive and efficient for your business needs. Please keep an eye out for updates, and feel free to reach out with any additional suggestions or feedback you may have smartvendor.customersuccess@acceo.com . Once again, thank you for choosing our product, and we appreciate your valuable feedback in helping us improve. Manager, Customer Success ACCEO Retail Solutions

Replied September 2023

Thank you for the review of ACCEO Smart Vendor¿s easy to navigate and easy use to use interfaces. The Penny Rounding Update for Smart Vendor was made available to your store in November, 2013, as part of your annual Customer Care Support Plan. Unfortunately, your store¿s support plan lapsed a few months after that, and therefore the store did not keep pace with new software features or maintenance development. Smart Vendor does have the ability to scan and decode Random Weight Barcodes (deli counter type barcodes). The Gift Certificate feature allows you to refund the difference to a credit note, or any other form of payment that the consumer may redeem at a future date. Our web based gift card module is an integrated function in the sales register which helps track residual value . Our Smart Data Import Module has evolved into an extremely powerful tool for regularly importing supplier product lists, adding products and updating costs. We would be pleased to speak with you further.

Replied May 2018

Dear Dean, Thank you for your review of Acceo Smart Vendor. We're happy to hear our support team has been a highlight for you. Your feedback regarding the product setup process is noted and with feedback like this, we can continue to improve our processes. Our support team is here to provide knowledge and training to help you get the most from our system. You can contact us for more information at SmartVendor.CustomerSuccess@acceo.com. We appreciate that you chose us based on recommendations and found our pricing competitive. Thank you again for your review. We look forward to serving your business needs.

Replied July 2023

Dear Sherry, Thank you for taking the time to leave such a positive review. We're thrilled to hear that you find our team helpful and patient whenever you encounter any issues. We understand that learning new software and technology can sometimes be challenging, and we're here to support you every step of the way. If you're interested, we do offer online training sessions to help improve your skills in using our POS system. Feel free to contact our customer service team at smartvendor.customersuccess@acceo.com to inquire about upcoming training opportunities. We're glad that Acceo Smart Vendor has been a good fit for you and has allowed you to print labels and control stock more efficiently. Your satisfaction is our top priority, and we'll continue to strive to provide excellent customer service. Thank you once again for your kind words.

Replied May 2023

Thank you so much for providing your feedback. Your comments have given us valuable insight into the services we are providing and the improvements that can be made. We strive to deliver exceptional customer service, and your feedback only helps us to improve. If you would like to get on a call to discuss your experience further, please email SmartVendor.CustomerSuccess@acceo.com and mention this review so we can book a call.

Replied February 2023

Thank you for sharing your overall satisfaction with Smart Vendor, Julie; we truly appreciate it. Definitely, one of Smart Vendor's greatest strengths is the ability to enable, disable, or retitle fields to suit the retail vertical and customize it to your store's particular needs. Our Customer Success Team is always here to assist our clients on a support plan with any questions you may have, about Stock Lookups, or any other topic. We'd be happy to have a call with you to find out more, and help you ensure you are using your 'power tool' to its best advantage. Please reach out to smartvendor.customersuccess@acceo.com so we can take this discussion further.

Replied February 2023

Thank you for your review of Acceo Smart Vendor POS and retail management system. We appreciate your business and strive to provide exceptional support to our customers. We continuously work to improve our product, and your feedback really helps with that. If you would like to set up a call to discuss your Shopify needs, please reach out to our customer success team at - SmartVendor.CustomerSuccess@acceo.com and they can set up an appointment with you and our Customer Success manager to discuss. Thank you again for your feedback, and we hope that you continue to enjoy using Acceo Smart Vendor POS and retail management system for your business needs.

Replied March 2023

Thank you for taking the time to provide feedback. We learn best from our customers. If you would like us to contact you to discuss options for getting more familiar with the reports section of Smart Vendor, please email us at SmartVendor.CustomerSuccess@acceo.com and mention this review so we can schedule a call.

Replied February 2023

Thank you for your review of Acceo Smart Vendor POS and retail management system. We are thrilled to hear that you had a positive experience with our customer service team. We strive to provide exceptional support to our customers and are happy to hear that our team was able to make your interaction with the system more manageable. We understand that navigating a new system can be challenging. Please be assured that our customer success team is always by your side to make your experience seamless. We continuously work to improve our product, and your feedback is valuable to us. If you have any specific suggestions or ideas on how we can enhance our system's usability, please do not hesitate to reach out to our customer success team at - SmartVendor.CustomerSuccess@acceo.com. Thank you again for your feedback, and we hope that you continue to enjoy using Acceo Smart Vendor POS and retail management system for your business needs.

Replied March 2023

Thank you, Sheryl, for your feedback. We appreciate you taking the time to share your experience with us. Our support team strives to do their very best for our customers, and feedback like this lets us know we are on the right track. We would like to discuss your suggestions on credit integration. If you could email us at SmartVendor.CustomerSuccess@acceo.com the best time and number to reach you, we will follow up with a call to discuss.

Replied February 2023