ACE Retail is a point-of-sale solution that is deployed on-premise. Key features include retail and wholesale sales, inventory and purchasing, customer management, loyalty programs, reporting and invoicing.

The system’s retail management features include an enhanced sales screen, price-setting tools, automatic promotions, product sub-categories, data import/export and a number of third-party integrations. Staffing control is also built in, so users can manage how much employees can discount and who is allowed to issue credits or initiate layaway purchases.

ACE Retail includes inventory and purchasing modules, where users can manage purchasing, receiving, on-hand quantity, bill-to, turnover and automatic re-ordering. Users can search their inventories by product name, SKU/PLU numbers, multiple barcodes, vendor PIDs and more. They can also print barcodes and labels directly from the system.

The solution is suitable for vendors with one location, as well as users with multiple stores or franchises. It is compatible with Windows operating systems.

Inventory import
Inventory import

Inventory import

Customer screen

Customer screen

Tax settings

Tax settings

Promotions discount screen

Promotions discount screen

Purchasing

Purchasing

Sales screen

Sales screen

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10



28 Reviews of ACE Retail

Overall rating

4.5 / 5 stars

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Amy from Irvines tack and Western Wear

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Big Project

The support tam is prompt, curtious, and knowledgeable

Pros

It is quite user friendly and intuitive!

Cons

That when uploading files the photos do not upload, or transfer to the web shop.

Review Source: Capterra

Response: ACE POS Solutions, ACE POS Solutions Ltd.

October 2018

Thank you for your review! We're so glad that you are happy with our support and find the software user friendly. Yes, integration to a Shopify webstore is a major project depending on how many items you have and whether you already have product descriptions, etc. We've double-checked with the support team and the current ACE-Shopify native integration allows you to upload up to 4 photos per product directly from ACE. Due to the time required to upload multiple photos, we suggest that customers upload max 20 products at a time to Shopify. We will arrange for one of our support team to contact you to explain how this can be done.

Ehren from Windy Hill Furniture Store

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Simple, easy to use software

We love that our inventory is easily controlled with this program; vendor purchases are perfectly integrated with the sales aspect. We are able to run reports on everything to be able to analyze all aspects of our business for any timeframe - sales, commission, purchasing, inventory, sales tax, buying trends and more! Very convenient.

Pros

Ace POS is a simple and easy to use program perfect for any size business; plenty of in depth functions built in for analyzing and accounting benefits too. Affordable price & exceptional customer support!

Cons

We found that some functions are only able to be taken care of via customer support like changes to a completed invoice or adding large amounts of data to the inventory or customer database. Not really a problem though because customer support is so helpful and always very quick with response time!

Review Source: Capterra

Response: ACE POS Solutions, ACE POS Solutions Ltd.

October 2018

Thank you for taking the time to review us Ehren! We're so glad that you are happy with the software and our customer service.

Carol from Shabby Chic Bra Boutique

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

A happy user of the ACE Retail POS

The Ace Retail POS took our newly formed business from writing sales tickets to scanning our transactions with details for reporting and keeping track of our inventory. We have used ACE for 6 years now and are happy with the results.

Pros

The software is easy to use on everyday business transactions. After being instructed on how to enter our inventory on the matrix it works well. Monthly reports are of great value to retrieve information and balance records. The ACE support group have been an integral part of our success. They help solve problems.

Cons

I have yet to find any aspect of the software that is a problem.

Review Source: Capterra

Response: ACE POS Solutions, ACE POS Solutions Ltd.

October 2018

Thank you for your kind words Carol! We will continue to try our best to make it easier for you to run your business.

Bernard from Alliance Distribution, SA

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Satisfied customer

Pros

We have a multi store operation with 2 dozens POS. We were using a well known POS software but when we needed to add the multi currency option we had to look for an alternative software. We switched to ACE and we are extremely happy we did. The tech support deserves a 10/10. The software is very friendly and have much more capabilities. The SQL server add stability and reliability that was missing in our previous system.
We do recommend ACE

Cons

There are no issues that we did not like

Review Source: Capterra

Response: ACE POS Solutions, ACE POS Solutions Ltd.

October 2018

Bernard, thank you for your kind words and support! We're so glad to hear that you're happy with the ACE software and our support services. We will continue to do our best to deliver the best POS experience :)

Abigail from Luna Boutique

Type of Store:  Apparel & fashion

Number of employees:  1 employee

Ease-of-use

Functionality

July 2018

Culmination of Tools!

Pros

This product has everything you need for a retail business. The features on this site are endless and will keep your business organized.

Cons

While having a lot of features is a good thing for a business, I found it slightly confusing and a lot to keep up with.

Review Source

Joe from Retail

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Excellent support provided by ACE

Pros

We have been using ACE POS since 2009. Since day one ACE has provided excellent support with the initial setup and continued maintenance of our systems. I like that ACE provides seamless integration with our accounting software. The ACE Sales screen and inventory accounts are easy to use for any level of staff. We also maintain our Customer accounts and email lists within ACE.

We have been using the webstore integration feature since 2011. ACE will upload items directly to our website, including adding the pictures and descriptions that are included in ACE. We have recently upgraded our website to Shopify. ACE will automatically adjust inventory quantities within Shopify which has saved us a lot of time. The active support that they provided during our transition to Shopify was unbelievable. Don provided a hands-on approach and provided quick responses to my many questions. I would recommend ACE for any retail business environment.

Cons

There are only minor issues that I can name as our overall experience has been positive.

It would be great if there was a fast way to transfer inventory quantities between items. For example, if we have 1 PLU made up of a set of 4 widgets and I want to break this up into 4 individual PLUs, we are having to post this through the Purchasing/Receiving System so that the inventory cost values follow.

Also, it would be nice in the Receiving system if backorders would automatically be shown for every item with zero items received. Right now we are having to scroll through each item in the purchase order so that the backorder number shows.

Review Source: Capterra

Response: ACE POS Solutions, ACE POS Solutions Ltd.

August 2018

Thank you for your kind words and support Joe! From our ticketing system we can see that one of our specialists has already been in contact with you regarding back-orders and how to utilize the built-in packbreak function within ACE Premium to break-up items that are sold as a combo and also individually.

Tom from WIldwood Natural Foods

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Customer Support has been awesome, both easy to contact and quick to respond and resolve issues.

Software is extremely helpful in managing our inventory and providing financial reports to management.

Pros

Excellent inventory management through purchasing, receiving functions. Great reporting features and simple to use software.

Cons

No mobile app available and workstations are unable to work independently off line for short periods of time if there is an unexpected interruption in the network connection.

Review Source: Capterra

Response: ACE POS Solutions, ACE POS Solutions Ltd.

May 2018

Thanks for your great feedback Tom! When your network is down, your main server computer will always continue to be up but we do also have some customers that run our Store-on-the-Go licenses to be able to quickly start selling again if both their internet and their local network are down. We are also actively working on a new cloud application which we will be launching at the end of the summer. We'll be sure to let you know when it launches!

Katherine from For Your Fur Kids Inc.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Support staff are friendly, but JR Techs are not knowledgable enough

The main benefit is the sales and inventory tracking which automates these processes and then integrates with accounting software to save time.

Pros

Sales screen is easy to navigate for new hires to learn. Integrates with nicely with payment processing.

Cons

Can't discount an entire sale, must discount each individual item. It is time consuming. Setting up new items and updating pricing must now be done in head office first before invoices can be entered in store database.

Review Source: Capterra

Response: ACE POS Solutions, ACE POS Solutions Ltd.

May 2018

Thank you for taking the time to give us your feedback Kathy! We are going to arrange for a tech to contact you today to go over the discounting options in ACE. To clarify, it is definitely possible to discount by line and for an entire order. Hopefully we can easily help you speed up your checkout process. Thanks!

Jodi from Bateman Jewellers

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Customer Service has been very good

It works well for what we currently require

Pros

It does everything we currently need it to do, The Support staff is amazing and answer everything question I throw at them.

Cons

Lack of training to use the program, Yes when I call they help me through everything but it would be nice to be able to figure somethings out on my own.

Review Source: Capterra

Response: ACE POS Solutions, ACE POS Solutions Ltd.

May 2018

Thanks for sharing your feedback with us Jodi! So glad to hear that you're happy with our Customer Service :) To access some of our online resources on our own, we recommend that you bookmark https://www.acepos-solutions.com/help where you will find our general online knowledge base and where you can sign up for our exclusive web portal for active support members (pls scroll down to the orange section). You will find how-to articles and training videos here. Thanks!

Mateo from Spanish Centre for Language and Culture

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

The software gets the job done.

It helps us keep track of our transactions and monitor our register.

Pros

It's been reliable. The software works as it should in the sense that every action is clearly labelled, and I don't think I've ever seen it crash.

Cons

It could be designed a bit better, but no complaints necessarily. Also, there are moments when finding certain transactions could easier.

Review Source: Capterra

Response: ACE POS Solutions, ACE POS Solutions Ltd.

May 2018

Thank you for your feedback Mateo! We will continue to improve ACE so that we can earn the remaining stars from you ;)

Andrea from Canter By Tack & Gift

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great System, good customer service, Nine years and counting...

The main benefit was easing my accounting burden! That was my initial reason for searching for a POS system.

Pros

I like how user friendly the sales screen is. Very quick to train someone to run the cash register, even someone who is not computer savvy.
I like being able to block employees from different areas of the software, so they can only access what I allow them to.
The reports are flexible and are great for assistance with re-ordering based on sales(if you don't already use the min/max qty option). Being able to quickly see which vendors products are selling the best is a huge asset to me.
The easy connection with Quickbooks saves me a LOT of time in my bookkeeping.
The customer service is good (and if for some reason you get someone who you may think is in training, they're honest and get someone else to fix the problem and do it in a timely manner). I have been enjoying this software for nine years.

Cons

I find it time consuming to find some of the features that I likely should be using but are not utilizing because I can't find it or I can't remember where to find it.
I would prefer the Help/user manual be part of the software not just online. When you don't have internet access on a computer that your employees are using, the help feature is inaccessible.
The yearly updates are a bit more expensive than I feel they should be. I don't need new features and any "fixes" should come with the original purchase of the product, but if I want it to continue to run on newer computer systems and likely need it reloaded on a different computer down the line (ie. changing from windows xp to 7 or 10), I would otherwise have to pay the whole amount up front a second time( and third time etc...).

Review Source: Capterra

Response: ACE POS Solutions, ACE POS Solutions Ltd.

June 2018

Andrea, thanks for taking the time to give us your feedback. We understand your wanting to have access to certain resources offline. We made the decision to move to online training resources as this way, we can maintain documentation more easily for customers. It also allows you to be aware of any updates. Besides new features, we need to maintain a development team to keep the software up-to-date for security reasons - e.g. Windows updates, PINpad upgrades, integrated solution updates. This is why updates are always included with annual support plans and include phone calls that you can use for support or training. We know that you don't always need the assistance but we have tried our best to keep our annual support plan pricing steady even though our costs of maintaining live support assistance around the clock and development in Canada continue to increase. Thanks again for your continued support!!

Betty from YWCA St. Thomas Elgin Connections

Ease-of-use

Value for money

Customer support

Functionality

May 2018

POS computer died, has to purchase a new one and get the software loaded and operational overnight

Pros

Very user friendly, easy to train volunteers, financial reports are good, technical support is very good.

Cons

inventory issues not really understanding what is going on, effects and changes especially at year end

Review Source: Capterra

Response: ACE POS Solutions, ACE POS Solutions Ltd.

May 2018

Thank you for your kind words, Betty. We were glad to be able to assist you when your POS computer failed recently. We will also make a note for the support team to review outstanding inventory issues with you to clarify any questions you may have.

Rob from Pair A Dice Games

Ease-of-use

Value for money

Customer support

Functionality

May 2018

It isn't pretty, but this software does the job very well for the price.

Pros

All in all it does most of what you'd want a software to do. It handles all manor of transactions very well.

Cons

The User interface is clunky. The Reporting is archaic. Lack of good exporting and importing, especially for reporting. The special order system could use an overhaul to make it more useful. You can use me as a sounding board if you need some guidance on making it a killer feature

Review Source: Capterra

Response: ACE POS Solutions, ACE POS Solutions Ltd.

May 2018

Thanks Rob, we like to think of ourselves as the workhorse of POS systems but we know that we need to keep improving. We will let the product development team know that you are open to being a sounding board. This is exactly the type of constructive feedback we need to earn those remaining stars from you :)

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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Ease of use

Inventory management as well as cash flow monitoring and management.

Pros

All the features that we would need for our business can be found with Ace pos. Reports are very detailed and customizable.

Cons

Wouldn't say that there are any disadvantages at the moment. Still haven't had a chance to use most of the features

Review Source: Capterra

Christopher from Weggies

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Store changing! A computer software system that is expandable and reliable!

Tracking stock, doing pricing easily, scanning products.... customer accounts. im pretty happy.

Pros

Support. When something went wrong i had help right away to get things going again. Easy adding items. Generic POS parts compatible. Multiple stations. Good reports and labels. Nice layout. Worksheet price editing - amazing for having to change multiple prices in a flash.

Cons

Many features you may not use or understand. just ask. Manual covers most issues. Costs a bit to start. Multi line scanners are better than single line i purchased. Read Barcodes from any direction.

Review Source: Capterra

Response: ACE POS Solutions, ACE POS Solutions Ltd.

May 2018

Thank you for your support Christopher! We're glad that you are happy with the software and our support. There are a lot of features built-in to ACE. Please don't hesitate to contact us at support@acepos-solutions.com if you would like to schedule a training session to determine if there are other ways ACE can help your business.

Husain from Saga Selection

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

So far I love the Ace POS. It is fairly easy to use and great with keeping up with inventory.

One of the best POS software I've had. Helps me with my inventory and keeping records of customers and merchandise sold.

Pros

Least amount of update requirement. Easy to use for most part. Great customer service and tech support.

Cons

Does not work well new windows updates. Seems to crash almost every time there is any new major update from Windows. Ace wouldn't start up or there are other issues which prevent from from making sales. Then I have to call tech support and wait for it get fixed.

Review Source: Capterra

Response: ACE POS Solutions, ACE POS Solutions Ltd.

May 2018

Thank you for letting us know your experience with ACE Husain! We will definitely let the development team know that Windows Updates are frustrating for you. While we cannot control how Windows runs their updates we can do more to proactively help customers minimize the impact of update issues.

Patricia from Home Billiards

Ease-of-use

Value for money

Customer support

Functionality

May 2018

We have been Ace users since 2004 ,

Pros

I like it because it's easy to use. Easy to scan and sell and easy to add inventory. Easy to teach new staff to use.

Cons

The reports are sometimes difficult to navigate, but once you find the right one it can be useful. I do wish that it would automatically transfer to simply accounting like it used to .

Review Source: Capterra

Response: ACE POS Solutions, ACE POS Solutions Ltd.

May 2018

Thank you for being a long-time supporter of ACE Patricia! We're glad that you continue to enjoy using ACE for your business. If you have any questions regarding reports (both built-in and with our online reporting tool), please don't hesitate to ask or check our online resources at www.acepos-solutions.com > More > Support

Dana from Xterior Sales & Service

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

I have been very pleased with my experience with ACE POS Solutions.

Running the many facets of our business from one solution. Being able to capture a lot of useful info on our customers and keep a history of all purchases.

Pros

Ease of Use and there are so many features that are helpful to my business. We are always evolving and finding new ways the software can help run our company smoothly.

Cons

Quirky things like not being able to quickly see the address an order was shipped to without a long work around.

Review Source: Capterra

Response: ACE POS Solutions, ACE POS Solutions Ltd.

May 2018

Thanks for your support Dana! We will continue to do our best to keep improving ACE :)

Joanie from LaDiDa Boutique

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Ace Pos is extremely easy to use. Lots of functions but layout of the program is organized and strai

Pros

Easy to navigate and cash out. Buttons on the screen is a good size and layout is easy to use. Steps to complete a sale can't be any easier

Cons

Getting sale reports needs to be a bit easier. Would like tabs in the future for faster readout for monthly totals and weekly ones as well

Review Source: Capterra

Response: ACE POS Solutions, ACE POS Solutions Ltd.

May 2018

Really glad that ACE is able to help you run your business Joanie! We will give the development team your feedback regarding the accessibility of sales reports and your suggestions regarding tabs. Thanks!

kathryn from the jewel box

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

overall good experience

point of sale and inventory control are much improved!

Pros

it is easy to use and easy to train new people on it. Customer support is very good with this product very knowledgeable!

Cons

I wish there was an online manual to explore options that I don't use. Wish updates were automatic! and built into the software. like sage 50 accounting software is automatic within the program once you have paid your subscription!

Review Source: Capterra

Response: ACE POS Solutions, ACE POS Solutions Ltd.

May 2018

Great to hear that you are happy with ACE Kathryn! And we're glad to let you know that there is an online knowledge base (general public one and exclusive portal for support plan members) similar to an online manual if you go to www.acepos-solutions.com > More > Support. Regarding updates, other ACE customers has also let us know that they prefer automatic ones. The reason why we have chosen to avoid this is because of the number of hardware and third-party integrations ACE works with. Many customers, like yourself, use other applications which can be mistakenly reset if updates are automatic (it happened a lot in the past). Currently when customers update, we make sure to double-check any integrations and hardware settings to make sure everything is smooth sailing. We will continue to try to find ways to improve this process for customers. Thanks again for your feedback.


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