ACE Retail Software

4.50 / 5 (32) FrontRunners®

Our advisors have recommended this product 6 times in the last 30 days

About ACE Retail


ACE Retail is a point-of-sale solution that is deployed on-premise. Key features include retail and wholesale sales, inventory and purchasing, customer management, loyalty programs, reporting and invoicing.

The system’s retail management features include an enhanced sales screen, price-setting tools, automatic promotions, product sub-categories, data import/export and a number of third-party integrations. Staffing control is also built in, so users can manage how much employees can discount and who is allowed to issue credits or initiate layaway purchases.

ACE Retail includes inventory and purchasing modules, where users can manage purchasing, receiving, on-hand quantity, bill-to, turnover and automatic re-ordering. Users can search their inventories by product name, SKU/PLU numbers, multiple barcodes, vendor PIDs and more. They can also print barcodes and labels directly from the system.

The solution is suitable for vendors with one location, as well as users with multiple stores or franchises. It is compatible with Windows operating systems.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10

32 Reviews of ACE Retail

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(17)

4 stars

(14)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 32 reviews

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June 2018

Joe from Retail

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Excellent support provided by ACE

Pros

We have been using ACE POS since 2009. Since day one ACE has provided excellent support with the initial setup and continued maintenance of our systems. I like that ACE provides seamless integration with our accounting software. The ACE Sales screen and inventory accounts are easy to use for any level of staff. We also maintain our Customer accounts and email lists within ACE.

We have been using the webstore integration feature since 2011. ACE will upload items directly to our website, including adding the pictures and descriptions that are included in ACE. We have recently upgraded our website to Shopify. ACE will automatically adjust inventory quantities within Shopify which has saved us a lot of time. The active support that they provided during our transition to Shopify was unbelievable. Don provided a hands-on approach and provided quick responses to my many questions. I would recommend ACE for any retail business environment.

Cons

There are only minor issues that I can name as our overall experience has been positive.

It would be great if there was a fast way to transfer inventory quantities between items. For example, if we have 1 PLU made up of a set of 4 widgets and I want to break this up into 4 individual PLUs, we are having to post this through the Purchasing/Receiving System so that the inventory cost values follow.

Also, it would be nice in the Receiving system if backorders would automatically be shown for every item with zero items received. Right now we are having to scroll through each item in the purchase order so that the backorder number shows.

Response from ACE POS Solutions of

Replied August 2018

Thank you for your kind words and support Joe! From our ticketing system we can see that one of our specialists has already been in contact with you regarding back-orders and how to utilize the built-in packbreak function within ACE Premium to break-up items that are sold as a combo and also individually.

May 2018

Andrea from Canter By Tack & Gift

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

Great System, good customer service, Nine years and counting...

The main benefit was easing my accounting burden! That was my initial reason for searching for a POS system.

Pros

I like how user friendly the sales screen is. Very quick to train someone to run the cash register, even someone who is not computer savvy.
I like being able to block employees from different areas of the software, so they can only access what I allow them to.
The reports are flexible and are great for assistance with re-ordering based on sales(if you don't already use the min/max qty option). Being able to quickly see which vendors products are selling the best is a huge asset to me.
The easy connection with Quickbooks saves me a LOT of time in my bookkeeping.
The customer service is good (and if for some reason you get someone who you may think is in training, they're honest and get someone else to fix the problem and do it in a timely manner). I have been enjoying this software for nine years.

Cons

I find it time consuming to find some of the features that I likely should be using but are not utilizing because I can't find it or I can't remember where to find it.
I would prefer the Help/user manual be part of the software not just online. When you don't have internet access on a computer that your employees are using, the help feature is inaccessible.
The yearly updates are a bit more expensive than I feel they should be. I don't need new features and any "fixes" should come with the original purchase of the product, but if I want it to continue to run on newer computer systems and likely need it reloaded on a different computer down the line (ie. changing from windows xp to 7 or 10), I would otherwise have to pay the whole amount up front a second time( and third time etc...).

Response from ACE POS Solutions of

Replied June 2018

Andrea, thanks for taking the time to give us your feedback. We understand your wanting to have access to certain resources offline. We made the decision to move to online training resources as this way, we can maintain documentation more easily for customers. It also allows you to be aware of any updates. Besides new features, we need to maintain a development team to keep the software up-to-date for security reasons - e.g. Windows updates, PINpad upgrades, integrated solution updates. This is why updates are always included with annual support plans and include phone calls that you can use for support or training. We know that you don't always need the assistance but we have tried our best to keep our annual support plan pricing steady even though our costs of maintaining live support assistance around the clock and development in Canada continue to increase. Thanks again for your continued support!!

September 2016

Nathan from Aviva Natural Health Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

September 2016

Wonderful product, easy to use software, with fabulous customer service

I've been using Ace Retail for 11 years, from when it first became available for Microsoft Windows (earlier versions were using the DOS o/s. There have been many improvements over the years, with the program just getting better and better. Some features are a challenge to use, including having a different shipping and billing address, but once you know how to use these features, they work well. In addition, many of my requests, including the ability charge local taxes for customers who live in other provinces, or the USA who visit our Winnipeg store, are greatly appreciated and functional. Recently the ability to process "card not present" transactions was added, which we love, for phone or Internet orders. I'm very happy with the stability and functionality of Ace Retail, and highly recommend it to any small to medium sized retail company. It may also work well for larger companies, but it's perfect for my company, Aviva Natural Health Solutions. Nathan Zassman, President

Pros

Easy to use interface, has all the features a small to medium size retail company would ever need.

Cons

Some functions, like correcting errors, or having a different shipping and billing address, could be easier to implement, but once you know how to do it, it's ok.

Response from ACE POS Solutions of

Replied September 2016

Thanks Nathan! We appreciate and value your support. We have several exciting projects/features in the pipeline that should be of interest to you. We'll be sure to let you know once they are ready!

December 2018

Arek from Aqua Terra Products

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

December 2018

It's ok but...

I've used this software in three businesses since 2009, seems the company changed hands a couple times. For those who see no reason the renew your yearly license make sure that if you have an install file, that when you install it, its fully functions especially the reports as with a couple years back the version they gave you to install had the reports feature broken and you needed to contact them for the update file. This worked for some time as you could install previous update files without a valid support license but then the system changed and you had to get a pr authorization for updates. I'd still recommend this software but if you buy software you expect it to be 100% functional and re-install able to 100% functioning even with out a support license.

Pros

Pretty easy to use
Easy to set up up
Easy to configure
Good reporting features for sales and tax
Lots of options

Cons

Never any updates to the software, there use to be until they changed the system.

At least as of a couple years back demo install file had bugs in it or on purpose so if your license expired and you have to reload the software once you imported the back up DB the reports wouldn't work. You have to contact them to get an update but since your support license is expired you couldn't get help unless you renewed for another year..

Lots of GUI bugs that have been around for years and have been reported on several times.

May 2018

kathryn from the jewel box

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

overall good experience

point of sale and inventory control are much improved!

Pros

it is easy to use and easy to train new people on it. Customer support is very good with this product very knowledgeable!

Cons

I wish there was an online manual to explore options that I don't use. Wish updates were automatic! and built into the software. like sage 50 accounting software is automatic within the program once you have paid your subscription!

Response from ACE POS Solutions of

Replied May 2018

Great to hear that you are happy with ACE Kathryn! And we're glad to let you know that there is an online knowledge base (general public one and exclusive portal for support plan members) similar to an online manual if you go to www.acepos-solutions.com > More > Support. Regarding updates, other ACE customers has also let us know that they prefer automatic ones. The reason why we have chosen to avoid this is because of the number of hardware and third-party integrations ACE works with. Many customers, like yourself, use other applications which can be mistakenly reset if updates are automatic (it happened a lot in the past). Currently when customers update, we make sure to double-check any integrations and hardware settings to make sure everything is smooth sailing. We will continue to try to find ways to improve this process for customers. Thanks again for your feedback.

May 2018

Christopher from Weggies

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Store changing! A computer software system that is expandable and reliable!

Tracking stock, doing pricing easily, scanning products.... customer accounts. im pretty happy.

Pros

Support. When something went wrong i had help right away to get things going again. Easy adding items. Generic POS parts compatible. Multiple stations. Good reports and labels. Nice layout. Worksheet price editing - amazing for having to change multiple prices in a flash.

Cons

Many features you may not use or understand. just ask. Manual covers most issues. Costs a bit to start. Multi line scanners are better than single line i purchased. Read Barcodes from any direction.

Response from ACE POS Solutions of

Replied May 2018

Thank you for your support Christopher! We're glad that you are happy with the software and our support. There are a lot of features built-in to ACE. Please don't hesitate to contact us at support@acepos-solutions.com if you would like to schedule a training session to determine if there are other ways ACE can help your business.

May 2018

Tom from WIldwood Natural Foods

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

Customer Support has been awesome, both easy to contact and quick to respond and resolve issues.

Software is extremely helpful in managing our inventory and providing financial reports to management.

Pros

Excellent inventory management through purchasing, receiving functions. Great reporting features and simple to use software.

Cons

No mobile app available and workstations are unable to work independently off line for short periods of time if there is an unexpected interruption in the network connection.

Response from ACE POS Solutions of

Replied May 2018

Thanks for your great feedback Tom! When your network is down, your main server computer will always continue to be up but we do also have some customers that run our Store-on-the-Go licenses to be able to quickly start selling again if both their internet and their local network are down. We are also actively working on a new cloud application which we will be launching at the end of the summer. We'll be sure to let you know when it launches!

May 2018

Husain from Saga Selection

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

So far I love the Ace POS. It is fairly easy to use and great with keeping up with inventory.

One of the best POS software I've had. Helps me with my inventory and keeping records of customers and merchandise sold.

Pros

Least amount of update requirement. Easy to use for most part. Great customer service and tech support.

Cons

Does not work well new windows updates. Seems to crash almost every time there is any new major update from Windows. Ace wouldn't start up or there are other issues which prevent from from making sales. Then I have to call tech support and wait for it get fixed.

Response from ACE POS Solutions of

Replied May 2018

Thank you for letting us know your experience with ACE Husain! We will definitely let the development team know that Windows Updates are frustrating for you. While we cannot control how Windows runs their updates we can do more to proactively help customers minimize the impact of update issues.

October 2018

Carol from Shabby Chic Bra Boutique

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support