ACE Retail Software


 

ACE Retail is a point-of-sale solution that is deployed on-premise. Key features include retail and wholesale sales, inventory and purchasing, customer management, loyalty programs, reporting and invoicing.

The system’s retail management features include an enhanced sales screen, price-setting tools, automatic promotions, product sub-categories, data import/export and a number of third-party integrations. Staffing control is also built in, so users can manage how much employees can discount and who is allowed to issue credits or initiate layaway purchases.

ACE Retail includes inventory and purchasing modules, where users can manage purchasing, receiving, on-hand quantity, bill-to, turnover and automatic re-ordering. Users can search their inventories by product name, SKU/PLU numbers, multiple barcodes, vendor PIDs and more. They can also print barcodes and labels directly from the system.

The solution is suitable for vendors with one location, as well as users with multiple stores or franchises. It is compatible with Windows operating systems.

 

ACE Retail - Inventory import
 
  • ACE Retail - Inventory import
    Inventory import
  • ACE Retail - Customer screen
    Customer screen
  • ACE Retail - Tax settings
    Tax settings
  • ACE Retail - Promotions discount screen
    Promotions discount screen
  • ACE Retail - Purchasing
    Purchasing
  • ACE Retail - Sales screen
    Sales screen
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10

17 Reviews of ACE Retail

 

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Software Advice Reviews (1)
More Reviews (16)

Showing 1-1 of 1

Alexandra from Top
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The product is suitable for basic needs, it has really good features, easy to understand and use for most users.

Cons

The customer experience could be improved and more features and functions should be looked into so they can suit various customer needs.

Review Source
 
 
 
Showing 1-16 of 16

Betty from YWCA St. Thomas Elgin Connections

May 2018

May 2018

POS computer died, has to purchase a new one and get the software loaded and operational overnight

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very user friendly, easy to train volunteers, financial reports are good, technical support is very good. Alex is the best

Cons

inventory issues not really understanding what is going on, effects and changes especially at year end

Review Source: Capterra

  Response: ACE POS Solutions, ACE POS Solutions Ltd.

Date: May 2018

May 2018

 

Thank you for your kind words, Betty. We were glad to be able to assist you when your POS computer failed recently. We will also make a note for the support team to review outstanding inventory issues with you to clarify any questions you may have.

 

Rob from Pair A Dice Games

May 2018

May 2018

It isn't pretty, but this software does the job very well for the price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All in all it does most of what you'd want a software to do. It handles all manor of transactions very well.

Cons

The User interface is clunky. The Reporting is archaic. Lack of good exporting and importing, especially for reporting. The special order system could use an overhaul to make it more useful. You can use me as a sounding board if you need some guidance on making it a killer feature

Review Source: Capterra

  Response: ACE POS Solutions, ACE POS Solutions Ltd.

Date: May 2018

May 2018

 

Thanks Rob, we like to think of ourselves as the workhorse of POS systems but we know that we need to keep improving. We will let the product development team know that you are open to being a sounding board. This is exactly the type of constructive feedback we need to earn those remaining stars from you :)

 


May 2018

May 2018

Ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Inventory management as well as cash flow monitoring and management.

Pros

All the features that we would need for our business can be found with Ace pos. Reports are very detailed and customizable.

Cons

Wouldn't say that there are any disadvantages at the moment. Still haven't had a chance to use most of the features

Review Source: Capterra
 

Christopher from Weggies
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Store changing! A computer software system that is expandable and reliable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tracking stock, doing pricing easily, scanning products.... customer accounts. im pretty happy.

Pros

Support. When something went wrong i had help right away to get things going again. Easy adding items. Generic POS parts compatible. Multiple stations. Good reports and labels. Nice layout. Worksheet price editing - amazing for having to change multiple prices in a flash.

Cons

Many features you may not use or understand. just ask. Manual covers most issues. Costs a bit to start. Multi line scanners are better than single line i purchased. Read Barcodes from any direction.

Review Source: Capterra

  Response: ACE POS Solutions, ACE POS Solutions Ltd.

Date: May 2018

May 2018

 

Thank you for your support Christopher! We're glad that you are happy with the software and our support. There are a lot of features built-in to ACE. Please don't hesitate to contact us at support@acepos-solutions.com if you would like to schedule a training session to determine if there are other ways ACE can help your business.

 

Husain from Saga Selection
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

So far I love the Ace POS. It is fairly easy to use and great with keeping up with inventory.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

One of the best POS software I've had. Helps me with my inventory and keeping records of customers and merchandise sold.

Pros

Least amount of update requirement. Easy to use for most part. Great customer service and tech support.

Cons

Does not work well new windows updates. Seems to crash almost every time there is any new major update from Windows. Ace wouldn't start up or there are other issues which prevent from from making sales. Then I have to call tech support and wait for it get fixed.

Review Source: Capterra

  Response: ACE POS Solutions, ACE POS Solutions Ltd.

Date: May 2018

May 2018

 

Thank you for letting us know your experience with ACE Husain! We will definitely let the development team know that Windows Updates are frustrating for you. While we cannot control how Windows runs their updates we can do more to proactively help customers minimize the impact of update issues.

 

Patricia from Home Billiards

May 2018

May 2018

We have been Ace users since 2004 ,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like it because it's easy to use. Easy to scan and sell and easy to add inventory. Easy to teach new staff to use.

Cons

The reports are sometimes difficult to navigate, but once you find the right one it can be useful. I do wish that it would automatically transfer to simply accounting like it used to .

Review Source: Capterra

  Response: ACE POS Solutions, ACE POS Solutions Ltd.

Date: May 2018

May 2018

 

Thank you for being a long-time supporter of ACE Patricia! We're glad that you continue to enjoy using ACE for your business. If you have any questions regarding reports (both built-in and with our online reporting tool), please don't hesitate to ask or check our online resources at www.acepos-solutions.com > More > Support

 

Dana from Xterior Sales & Service
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

I have been very pleased with my experience with ACE POS Solutions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Running the many facets of our business from one solution. Being able to capture a lot of useful info on our customers and keep a history of all purchases.

Pros

Ease of Use and there are so many features that are helpful to my business. We are always evolving and finding new ways the software can help run our company smoothly.

Cons

Quirky things like not being able to quickly see the address an order was shipped to without a long work around.

Review Source: Capterra

  Response: ACE POS Solutions, ACE POS Solutions Ltd.

Date: May 2018

May 2018

 

Thanks for your support Dana! We will continue to do our best to keep improving ACE :)

 

Joanie from LaDiDa Boutique

May 2018

May 2018

Ace Pos is extremely easy to use. Lots of functions but layout of the program is organized and strai

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to navigate and cash out. Buttons on the screen is a good size and layout is easy to use. Steps to complete a sale can't be any easier

Cons

Getting sale reports needs to be a bit easier. Would like tabs in the future for faster readout for monthly totals and weekly ones as well

Review Source: Capterra

  Response: ACE POS Solutions, ACE POS Solutions Ltd.

Date: May 2018

May 2018

 

Really glad that ACE is able to help you run your business Joanie! We will give the development team your feedback regarding the accessibility of sales reports and your suggestions regarding tabs. Thanks!

 

kathryn from the jewel box
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

overall good experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

point of sale and inventory control are much improved!

Pros

it is easy to use and easy to train new people on it. Customer support is very good with this product very knowledgeable!

Cons

I wish there was an online manual to explore options that I don't use. Wish updates were automatic! and built into the software. like sage 50 accounting software is automatic within the program once you have paid your subscription!

Review Source: Capterra

  Response: ACE POS Solutions, ACE POS Solutions Ltd.

Date: May 2018

May 2018

 

Great to hear that you are happy with ACE Kathryn! And we're glad to let you know that there is an online knowledge base (general public one and exclusive portal for support plan members) similar to an online manual if you go to www.acepos-solutions.com > More > Support. Regarding updates, other ACE customers has also let us know that they prefer automatic ones. The reason why we have chosen to avoid this is because of the number of hardware and third-party integrations ACE works with. Many customers, like yourself, use other applications which can be mistakenly reset if updates are automatic (it happened a lot in the past). Currently when customers update, we make sure to double-check any integrations and hardware settings to make sure everything is smooth sailing. We will continue to try to find ways to improve this process for customers. Thanks again for your feedback.

 

Julia from Criss Office Supply, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Installing our new POS with ACE has been a great enhancement for our store.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So much more information at our fingertips and the speed in which we can now check out customers is awesome.

Pros

This software is very user friendly and customer support is always there to help with an issue or even to listen to issues for enhancement.

Cons

There is so much still that we do not use because we have not had the time to venture into all the different aspects of the program.

Review Source: Capterra

  Response: ACE POS Solutions, ACE POS Solutions Ltd.

Date: May 2018

May 2018

 

So glad to hear that you're happy with the software and our support Julia! We're here to help whenever you have any other questions about new and existing ACE features.

 

Bonnie from Adventure Warehouse Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Very easy to use and great for our inventory

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great inventory control and accounts receivables

Pros

The information you can store for customers, inventory and vendors. The fact we can email the invoices, orders and statements to the customers and the PO to our vendors.

Cons

Can not email to a vendor if the billing address is different. They still need copies of the invoices but we cannot email them because it goes to the billing address and that's it

Review Source: Capterra

  Response: ACE POS Solutions, ACE POS Solutions Ltd.

Date: May 2018

May 2018

 

Thank you for your review Bonnie! We continue to try to improve ACE and will let the development team know about your feedback regarding billing addresses.

 

Izabela from Butcher of Kingsville

May 2018

May 2018

It works, but is not ideal for a butcher shop... had I known, I would have found something different

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once learned, it is simple to use. Keeps track of staff and their activity. Good analysis feature. Attractive.

Cons

Can't connect a scale with a viewing screen.

Review Source: Capterra

  Response: ACE POS Solutions, ACE POS Solutions Ltd.

Date: May 2018

May 2018

 

Izabela, thank you for letting us know your feedback. If you are interested in scale integration options for your shop, you may want to check the hardware integration list on our web site as we keep this list updated for customers: https://www.acepos-solutions.com/hardware

 

Masrina from Squamish Lil'wat Cultural Centre.
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

The technician is very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

detailed report, faster check out speed, accurate report, easy tracking of inventory, multiple payment types and customer accounts

Pros

Affordable, good customer service, good software for retail, easy to use, has a really good inventory module, and good reporting

Cons

The settings are change whenever you do an upgrade, when you do back date transactions, the date on the receipts still shows the current date,

Review Source: Capterra

  Response: ACE POS Solutions, ACE POS Solutions Ltd.

Date: May 2018

May 2018

 

Thanks for your great feedback Masrina! We will let the product development team know about your comments regarding settings changing with updates. Please let us know if there is anything else we can do to improve ACE!

 

James from Liquidation Team
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

The software compares to some of the big guy's yet the price is much cheaper. Love the people too.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Every kind of benefit you can get with a POS system.

Pros

Functionality is as good as many of the big guy's. Really easy to use and customize. Technically sound.

Cons

Software does have issues as regards to screen resolution. On screens with lower resolution it cuts certain items off. Definitely needs work there.

Review Source: Capterra

  Response: ACE POS Solutions, ACE POS Solutions Ltd.

Date: August 2017

August 2017

 

Thanks James! We will do our best to keep delivering on what you need. We'll look at the resolution issue you mentioned too.

 

Reena from Rain Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Best POS out there!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I searched for months trying to find the right POS system before opening my retail boutique. ACE made the most sense for my inventory, sales, and tracking reports. The value compared to cloud based POS systems that require a monthly fee is outstanding. Also love the webstore integration which has helped me attract more customers!

Pros

Reports, webstore integration

Cons

Would like to be able to download an app to track the system from outside the store.

Review Source: Capterra

  Response: ACE POS Solutions, ACE POS Solutions Ltd.

Date: March 2017

March 2017

 

Thanks for your review Reena! We have recently launched web based online reports for ACE plan members and will have more mobile-friendly applications soon.

 

Nathan from Aviva Natural Health Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Wonderful product, easy to use software, with fabulous customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using Ace Retail for 11 years, from when it first became available for Microsoft Windows (earlier versions were using the DOS o/s.

There have been many improvements over the years, with the program just getting better and better. Some features are a challenge to use, including having a different shipping and billing address, but once you know how to use these features, they work well.

In addition, many of my requests, including the ability charge local taxes for customers who live in other provinces, or the USA who visit our Winnipeg store, are greatly appreciated and functional.

Recently the ability to process "card not present" transactions was added, which we love, for phone or Internet orders.

I'm very happy with the stability and functionality of Ace Retail, and highly recommend it to any small to medium sized retail company. It may also work well for larger companies, but it's perfect for my company, Aviva Natural Health Solutions.

Nathan Zassman,
President

Pros

Easy to use interface, has all the features a small to medium size retail company would ever need.

Cons

Some functions, like correcting errors, or having a different shipping and billing address, could be easier to implement, but once you know how to do it, it's ok.

Advice to Others

Great product, with even better customer service. Everyone at Ace support is wonderful.

Review Source: Capterra

  Response: ACE POS Solutions, ACE POS Solutions Ltd.

Date: September 2016

September 2016

 

Thanks Nathan! We appreciate and value your support. We have several exciting projects/features in the pipeline that should be of interest to you. We'll be sure to let you know once they are ready!