ACE Retail software


24 reviews(4.5/5)
24 reviews(4.5/5)

ACE Retail is a point-of-sale solution that is deployed on-premise. Key features include retail and wholesale sales, inventory and purchasing, customer management, loyalty programs, reporting and invoicing.

The system’s retail management features include an enhanced sales screen, price-setting tools, automatic promotions, product sub-categories, data import/export and a number of third-party integrations. Staffing control is also built in, so users can manage how much employees can discount and who is allowed to issue credits or initiate layaway purchases.

ACE Retail includes inventory and purchasing modules, where users can manage purchasing, receiving, on-hand quantity, bill-to, turnover and automatic re-ordering. Users can search their inventories by product name, SKU/PLU numbers, multiple barcodes, vendor PIDs and more. They can also print barcodes and labels directly from the system.

The solution is suitable for vendors with one location, as well as users with multiple stores or franchises. It is compatible with Windows operating systems.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Windows 2000 , Windows 8 , Windows 10

24 Reviews of ACE Retail

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  • Abigail from Luna Boutique

    Specialty: Apparel & fashion

    Number of employees: 1 employee

    July 2018

    Culmination of Tools!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This product has everything you need for a retail business. The features on this site are endless and will keep your business organized.

    Cons

    While having a lot of features is a good thing for a business, I found it slightly confusing and a lot to keep up with.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Joe from Retail

    June 2018

    Excellent support provided by ACE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We have been using ACE POS since 2009. Since day one ACE has provided excellent support with the initial setup and continued maintenance of our systems. I like that ACE provides seamless integration with our accounting software. The ACE Sales screen and inventory accounts are easy to use for any level of staff. We also maintain our Customer accounts and email lists within ACE.

    We have been using the webstore integration feature since 2011. ACE will upload items directly to our website, including adding the pictures and descriptions that are included in ACE. We have recently upgraded our website to Shopify. ACE will automatically adjust inventory quantities within Shopify which has saved us a lot of time. The active support that they provided during our transition to Shopify was unbelievable. Don provided a hands-on approach and provided quick responses to my many questions. I would recommend ACE for any retail business environment.

    Cons

    There are only minor issues that I can name as our overall experience has been positive.

    It would be great if there was a fast way to transfer inventory quantities between items. For example, if we have 1 PLU made up of a set of 4 widgets and I want to break this up into 4 individual PLUs, we are having to post this through the Purchasing/Receiving System so that the inventory cost values follow.

    Also, it would be nice in the Receiving system if backorders would automatically be shown for every item with zero items received. Right now we are having to scroll through each item in the purchase order so that the backorder number shows.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ACE POS Solutions, ACE POS Solutions Ltd.

    August 2018

    Thank you for your kind words and support Joe! From our ticketing system we can see that one of our specialists has already been in contact with you regarding back-orders and how to utilize the built-in packbreak function within ACE Premium to break-up items that are sold as a combo and also individually.

  • Tom from WIldwood Natural Foods

    Number of employees: 11-50 employees

    May 2018

    Customer Support has been awesome, both easy to contact and quick to respond and resolve issues.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Software is extremely helpful in managing our inventory and providing financial reports to management.

    Pros

    Excellent inventory management through purchasing, receiving functions. Great reporting features and simple to use software.

    Cons

    No mobile app available and workstations are unable to work independently off line for short periods of time if there is an unexpected interruption in the network connection.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ACE POS Solutions, ACE POS Solutions Ltd.

    May 2018

    Thanks for your great feedback Tom! When your network is down, your main server computer will always continue to be up but we do also have some customers that run our Store-on-the-Go licenses to be able to quickly start selling again if both their internet and their local network are down. We are also actively working on a new cloud application which we will be launching at the end of the summer. We'll be sure to let you know when it launches!

  • Katherine from For Your Fur Kids Inc.

    Number of employees: 2-10 employees

    May 2018

    Support staff are friendly, but JR Techs are not knowledgable enough

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The main benefit is the sales and inventory tracking which automates these processes and then integrates with accounting software to save time.

    Pros

    Sales screen is easy to navigate for new hires to learn. Integrates with nicely with payment processing.

    Cons

    Can't discount an entire sale, must discount each individual item. It is time consuming. Setting up new items and updating pricing must now be done in head office first before invoices can be entered in store database.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ACE POS Solutions, ACE POS Solutions Ltd.

    May 2018

    Thank you for taking the time to give us your feedback Kathy! We are going to arrange for a tech to contact you today to go over the discounting options in ACE. To clarify, it is definitely possible to discount by line and for an entire order. Hopefully we can easily help you speed up your checkout process. Thanks!

  • Jodi from Bateman Jewellers

    Number of employees: 2-10 employees

    May 2018

    Customer Service has been very good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It works well for what we currently require

    Pros

    It does everything we currently need it to do, The Support staff is amazing and answer everything question I throw at them.

    Cons

    Lack of training to use the program, Yes when I call they help me through everything but it would be nice to be able to figure somethings out on my own.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ACE POS Solutions, ACE POS Solutions Ltd.

    May 2018

    Thanks for sharing your feedback with us Jodi! So glad to hear that you're happy with our Customer Service :) To access some of our online resources on our own, we recommend that you bookmark https://www.acepos-solutions.com/help where you will find our general online knowledge base and where you can sign up for our exclusive web portal for active support members (pls scroll down to the orange section). You will find how-to articles and training videos here. Thanks!

  • Mateo from Spanish Centre for Language and Culture

    Number of employees: 11-50 employees

    May 2018

    The software gets the job done.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helps us keep track of our transactions and monitor our register.

    Pros

    It's been reliable. The software works as it should in the sense that every action is clearly labelled, and I don't think I've ever seen it crash.

    Cons

    It could be designed a bit better, but no complaints necessarily. Also, there are moments when finding certain transactions could easier.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ACE POS Solutions, ACE POS Solutions Ltd.

    May 2018

    Thank you for your feedback Mateo! We will continue to improve ACE so that we can earn the remaining stars from you ;)

  • Andrea from Canter By Tack & Gift

    Number of employees: 2-10 employees

    May 2018

    Great System, good customer service, Nine years and counting...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The main benefit was easing my accounting burden! That was my initial reason for searching for a POS system.

    Pros

    I like how user friendly the sales screen is. Very quick to train someone to run the cash register, even someone who is not computer savvy.
    I like being able to block employees from different areas of the software, so they can only access what I allow them to.
    The reports are flexible and are great for assistance with re-ordering based on sales(if you don't already use the min/max qty option). Being able to quickly see which vendors products are selling the best is a huge asset to me.
    The easy connection with Quickbooks saves me a LOT of time in my bookkeeping.
    The customer service is good (and if for some reason you get someone who you may think is in training, they're honest and get someone else to fix the problem and do it in a timely manner). I have been enjoying this software for nine years.

    Cons

    I find it time consuming to find some of the features that I likely should be using but are not utilizing because I can't find it or I can't remember where to find it.
    I would prefer the Help/user manual be part of the software not just online. When you don't have internet access on a computer that your employees are using, the help feature is inaccessible.
    The yearly updates are a bit more expensive than I feel they should be. I don't need new features and any "fixes" should come with the original purchase of the product, but if I want it to continue to run on newer computer systems and likely need it reloaded on a different computer down the line (ie. changing from windows xp to 7 or 10), I would otherwise have to pay the whole amount up front a second time( and third time etc...).

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ACE POS Solutions, ACE POS Solutions Ltd.

    June 2018

    Andrea, thanks for taking the time to give us your feedback. We understand your wanting to have access to certain resources offline. We made the decision to move to online training resources as this way, we can maintain documentation more easily for customers. It also allows you to be aware of any updates. Besides new features, we need to maintain a development team to keep the software up-to-date for security reasons - e.g. Windows updates, PINpad upgrades, integrated solution updates. This is why updates are always included with annual support plans and include phone calls that you can use for support or training. We know that you don't always need the assistance but we have tried our best to keep our annual support plan pricing steady even though our costs of maintaining live support assistance around the clock and development in Canada continue to increase. Thanks again for your continued support!!

  • Betty from YWCA St. Thomas Elgin Connections

    May 2018

    POS computer died, has to purchase a new one and get the software loaded and operational overnight

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very user friendly, easy to train volunteers, financial reports are good, technical support is very good.

    Cons

    inventory issues not really understanding what is going on, effects and changes especially at year end

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ACE POS Solutions, ACE POS Solutions Ltd.

    May 2018

    Thank you for your kind words, Betty. We were glad to be able to assist you when your POS computer failed recently. We will also make a note for the support team to review outstanding inventory issues with you to clarify any questions you may have.

  • Rob from Pair A Dice Games

    May 2018

    It isn't pretty, but this software does the job very well for the price.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    All in all it does most of what you'd want a software to do. It handles all manor of transactions very well.

    Cons

    The User interface is clunky. The Reporting is archaic. Lack of good exporting and importing, especially for reporting. The special order system could use an overhaul to make it more useful. You can use me as a sounding board if you need some guidance on making it a killer feature

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ACE POS Solutions, ACE POS Solutions Ltd.

    May 2018

    Thanks Rob, we like to think of ourselves as the workhorse of POS systems but we know that we need to keep improving. We will let the product development team know that you are open to being a sounding board. This is exactly the type of constructive feedback we need to earn those remaining stars from you :)

  • Verified Reviewer

    May 2018

    Ease of use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Inventory management as well as cash flow monitoring and management.

    Pros

    All the features that we would need for our business can be found with Ace pos. Reports are very detailed and customizable.

    Cons

    Wouldn't say that there are any disadvantages at the moment. Still haven't had a chance to use most of the features

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Christopher from Weggies

    Number of employees: 2-10 employees

    May 2018

    Store changing! A computer software system that is expandable and reliable!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tracking stock, doing pricing easily, scanning products.... customer accounts. im pretty happy.

    Pros

    Support. When something went wrong i had help right away to get things going again. Easy adding items. Generic POS parts compatible. Multiple stations. Good reports and labels. Nice layout. Worksheet price editing - amazing for having to change multiple prices in a flash.

    Cons

    Many features you may not use or understand. just ask. Manual covers most issues. Costs a bit to start. Multi line scanners are better than single line i purchased. Read Barcodes from any direction.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ACE POS Solutions, ACE POS Solutions Ltd.

    May 2018

    Thank you for your support Christopher! We're glad that you are happy with the software and our support. There are a lot of features built-in to ACE. Please don't hesitate to contact us at support@acepos-solutions.com if you would like to schedule a training session to determine if there are other ways ACE can help your business.

  • Husain from Saga Selection

    Number of employees: 2-10 employees

    May 2018

    So far I love the Ace POS. It is fairly easy to use and great with keeping up with inventory.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    One of the best POS software I've had. Helps me with my inventory and keeping records of customers and merchandise sold.

    Pros

    Least amount of update requirement. Easy to use for most part. Great customer service and tech support.

    Cons

    Does not work well new windows updates. Seems to crash almost every time there is any new major update from Windows. Ace wouldn't start up or there are other issues which prevent from from making sales. Then I have to call tech support and wait for it get fixed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ACE POS Solutions, ACE POS Solutions Ltd.

    May 2018

    Thank you for letting us know your experience with ACE Husain! We will definitely let the development team know that Windows Updates are frustrating for you. While we cannot control how Windows runs their updates we can do more to proactively help customers minimize the impact of update issues.

  • Patricia from Home Billiards

    May 2018

    We have been Ace users since 2004 ,

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like it because it's easy to use. Easy to scan and sell and easy to add inventory. Easy to teach new staff to use.

    Cons

    The reports are sometimes difficult to navigate, but once you find the right one it can be useful. I do wish that it would automatically transfer to simply accounting like it used to .

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ACE POS Solutions, ACE POS Solutions Ltd.

    May 2018

    Thank you for being a long-time supporter of ACE Patricia! We're glad that you continue to enjoy using ACE for your business. If you have any questions regarding reports (both built-in and with our online reporting tool), please don't hesitate to ask or check our online resources at www.acepos-solutions.com > More > Support

  • Dana from Xterior Sales & Service

    Number of employees: 2-10 employees

    May 2018

    I have been very pleased with my experience with ACE POS Solutions.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Running the many facets of our business from one solution. Being able to capture a lot of useful info on our customers and keep a history of all purchases.

    Pros

    Ease of Use and there are so many features that are helpful to my business. We are always evolving and finding new ways the software can help run our company smoothly.

    Cons

    Quirky things like not being able to quickly see the address an order was shipped to without a long work around.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ACE POS Solutions, ACE POS Solutions Ltd.

    May 2018

    Thanks for your support Dana! We will continue to do our best to keep improving ACE :)

  • Joanie from LaDiDa Boutique

    May 2018

    Ace Pos is extremely easy to use. Lots of functions but layout of the program is organized and strai

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to navigate and cash out. Buttons on the screen is a good size and layout is easy to use. Steps to complete a sale can't be any easier

    Cons

    Getting sale reports needs to be a bit easier. Would like tabs in the future for faster readout for monthly totals and weekly ones as well

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ACE POS Solutions, ACE POS Solutions Ltd.

    May 2018

    Really glad that ACE is able to help you run your business Joanie! We will give the development team your feedback regarding the accessibility of sales reports and your suggestions regarding tabs. Thanks!

  • kathryn from the jewel box

    Number of employees: 2-10 employees

    May 2018

    overall good experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    point of sale and inventory control are much improved!

    Pros

    it is easy to use and easy to train new people on it. Customer support is very good with this product very knowledgeable!

    Cons

    I wish there was an online manual to explore options that I don't use. Wish updates were automatic! and built into the software. like sage 50 accounting software is automatic within the program once you have paid your subscription!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ACE POS Solutions, ACE POS Solutions Ltd.

    May 2018

    Great to hear that you are happy with ACE Kathryn! And we're glad to let you know that there is an online knowledge base (general public one and exclusive portal for support plan members) similar to an online manual if you go to www.acepos-solutions.com > More > Support. Regarding updates, other ACE customers has also let us know that they prefer automatic ones. The reason why we have chosen to avoid this is because of the number of hardware and third-party integrations ACE works with. Many customers, like yourself, use other applications which can be mistakenly reset if updates are automatic (it happened a lot in the past). Currently when customers update, we make sure to double-check any integrations and hardware settings to make sure everything is smooth sailing. We will continue to try to find ways to improve this process for customers. Thanks again for your feedback.

  • Julia from Criss Office Supply, Inc.

    Number of employees: 2-10 employees

    May 2018

    Installing our new POS with ACE has been a great enhancement for our store.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    So much more information at our fingertips and the speed in which we can now check out customers is awesome.

    Pros

    This software is very user friendly and customer support is always there to help with an issue or even to listen to issues for enhancement.

    Cons

    There is so much still that we do not use because we have not had the time to venture into all the different aspects of the program.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ACE POS Solutions, ACE POS Solutions Ltd.

    May 2018

    So glad to hear that you're happy with the software and our support Julia! We're here to help whenever you have any other questions about new and existing ACE features.

  • Bonnie from Adventure Warehouse Inc.

    Number of employees: 2-10 employees

    May 2018

    Very easy to use and great for our inventory

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great inventory control and accounts receivables

    Pros

    The information you can store for customers, inventory and vendors. The fact we can email the invoices, orders and statements to the customers and the PO to our vendors.

    Cons

    Can not email to a vendor if the billing address is different. They still need copies of the invoices but we cannot email them because it goes to the billing address and that's it

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ACE POS Solutions, ACE POS Solutions Ltd.

    May 2018

    Thank you for your review Bonnie! We continue to try to improve ACE and will let the development team know about your feedback regarding billing addresses.

  • Izabela from Butcher of Kingsville

    May 2018

    It works, but is not ideal for a butcher shop... had I known, I would have found something different

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Once learned, it is simple to use. Keeps track of staff and their activity. Good analysis feature. Attractive.

    Cons

    Can't connect a scale with a viewing screen.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ACE POS Solutions, ACE POS Solutions Ltd.

    May 2018

    Izabela, thank you for letting us know your feedback. If you are interested in scale integration options for your shop, you may want to check the hardware integration list on our web site as we keep this list updated for customers: https://www.acepos-solutions.com/hardware

  • Masrina from Squamish Lil'wat Cultural Centre.

    Number of employees: 51-200 employees

    May 2018

    The technician is very helpful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    detailed report, faster check out speed, accurate report, easy tracking of inventory, multiple payment types and customer accounts

    Pros

    Affordable, good customer service, good software for retail, easy to use, has a really good inventory module, and good reporting

    Cons

    The settings are change whenever you do an upgrade, when you do back date transactions, the date on the receipts still shows the current date,

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ACE POS Solutions, ACE POS Solutions Ltd.

    May 2018

    Thanks for your great feedback Masrina! We will let the product development team know about your comments regarding settings changing with updates. Please let us know if there is anything else we can do to improve ACE!

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