ACE has allowed me to streamline my customer tracking, manage my free bag program, manage inventory and the reporting is robust, allowing me to analyze my business with the click of a few keys.

The software provides all the functions I need at an affordable price. Perfect for my small business. The best part for me is the staff at ACE who are always available, professional, knowledgeable, thorough, and friendly.

I really do not have much to say here.

We have been using ACE POS since 2009. Since day one ACE has provided excellent support with the initial setup and continued maintenance of our systems. I like that ACE provides seamless integration with our accounting software. The ACE Sales screen and inventory accounts are easy to use for any level of staff. We also maintain our Customer accounts and email lists within ACE. We have been using the webstore integration feature since 2011. ACE will upload items directly to our website, including adding the pictures and descriptions that are included in ACE. We have recently upgraded our website to Shopify. ACE will automatically adjust inventory quantities within Shopify which has saved us a lot of time. The active support that they provided during our transition to Shopify was unbelievable. Don provided a hands-on approach and provided quick responses to my many questions. I would recommend ACE for any retail business environment.

There are only minor issues that I can name as our overall experience has been positive. It would be great if there was a fast way to transfer inventory quantities between items. For example, if we have 1 PLU made up of a set of 4 widgets and I want to break this up into 4 individual PLUs, we are having to post this through the Purchasing/Receiving System so that the inventory cost values follow. Also, it would be nice in the Receiving system if backorders would automatically be shown for every item with zero items received. Right now we are having to scroll through each item in the purchase order so that the backorder number shows.

I've used this software in three businesses since 2009, seems the company changed hands a couple times. For those who see no reason the renew your yearly license make sure that if you have an install file, that when you install it, its fully functions especially the reports as with a couple years back the version they gave you to install had the reports feature broken and you needed to contact them for the update file. This worked for some time as you could install previous update files without a valid support license but then the system changed and you had to get a pr authorization for updates. I'd still recommend this software but if you buy software you expect it to be 100% functional and re-install able to 100% functioning even with out a support license.

Pretty easy to use Easy to set up up Easy to configure Good reporting features for sales and tax Lots of options

Never any updates to the software, there use to be until they changed the system. At least as of a couple years back demo install file had bugs in it or on purpose so if your license expired and you have to reload the software once you imported the back up DB the reports wouldn't work. You have to contact them to get an update but since your support license is expired you couldn't get help unless you renewed for another year.. Lots of GUI bugs that have been around for years and have been reported on several times.

bad.

Do your self a favour and do not use ACE Pos, they are very greedy if you ever have any questions. They want you to pay astronomical support fees. Do not use.

The program is ok at best, the support is horrible and even if you have a small question they want to charge you $90/cad for the answer.

The main benefit was easing my accounting burden! That was my initial reason for searching for a POS system.

I like how user friendly the sales screen is. Very quick to train someone to run the cash register, even someone who is not computer savvy. I like being able to block employees from different areas of the software, so they can only access what I allow them to. The reports are flexible and are great for assistance with re-ordering based on sales(if you don't already use the min/max qty option). Being able to quickly see which vendors products are selling the best is a huge asset to me. The easy connection with Quickbooks saves me a LOT of time in my bookkeeping. The customer service is good (and if for some reason you get someone who you may think is in training, they're honest and get someone else to fix the problem and do it in a timely manner). I have been enjoying this software for nine years.

I find it time consuming to find some of the features that I likely should be using but are not utilizing because I can't find it or I can't remember where to find it. I would prefer the Help/user manual be part of the software not just online. When you don't have internet access on a computer that your employees are using, the help feature is inaccessible. The yearly updates are a bit more expensive than I feel they should be. I don't need new features and any "fixes" should come with the original purchase of the product, but if I want it to continue to run on newer computer systems and likely need it reloaded on a different computer down the line (ie. changing from windows xp to 7 or 10), I would otherwise have to pay the whole amount up front a second time( and third time etc...).

I've been using Ace Retail for 11 years, from when it first became available for Microsoft Windows (earlier versions were using the DOS o/s. There have been many improvements over the years, with the program just getting better and better. Some features are a challenge to use, including having a different shipping and billing address, but once you know how to use these features, they work well. In addition, many of my requests, including the ability charge local taxes for customers who live in other provinces, or the USA who visit our Winnipeg store, are greatly appreciated and functional. Recently the ability to process "card not present" transactions was added, which we love, for phone or Internet orders. I'm very happy with the stability and functionality of Ace Retail, and highly recommend it to any small to medium sized retail company. It may also work well for larger companies, but it's perfect for my company, Aviva Natural Health Solutions. Nathan Zassman, President

Easy to use interface, has all the features a small to medium size retail company would ever need.

Some functions, like correcting errors, or having a different shipping and billing address, could be easier to implement, but once you know how to do it, it's ok.

point of sale and inventory control are much improved!

it is easy to use and easy to train new people on it. Customer support is very good with this product very knowledgeable!

I wish there was an online manual to explore options that I don't use. Wish updates were automatic! and built into the software. like sage 50 accounting software is automatic within the program once you have paid your subscription!

Tracking stock, doing pricing easily, scanning products.... customer accounts. im pretty happy.

Support. When something went wrong i had help right away to get things going again. Easy adding items. Generic POS parts compatible. Multiple stations. Good reports and labels. Nice layout. Worksheet price editing - amazing for having to change multiple prices in a flash.

Many features you may not use or understand. just ask. Manual covers most issues. Costs a bit to start. Multi line scanners are better than single line i purchased. Read Barcodes from any direction.

ACE has one of the best customer service teams I've encountered. They are very quick to respond to issues and questions and are very helpful. Our representative specifically has helped us many times and I would recommend ACE solely because of his customer service skills alone.

Since they partnered with Shopify, the website integration with ACE is pretty easy and straightforward. It is a very manual process to begin, but includes features like live inventory and auto syncing sales to ACE.

The software is sometimes hard to maneuver and figure out. The reporting system is sometimes over complicated and it takes a bit to yield the results you want. It doesn't have features like smart search or other things that would simplify finding products that could make it a lot easier to use.

One of the best POS software I've had. Helps me with my inventory and keeping records of customers and merchandise sold.

Least amount of update requirement. Easy to use for most part. Great customer service and tech support.

Does not work well new windows updates. Seems to crash almost every time there is any new major update from Windows. Ace wouldn't start up or there are other issues which prevent from from making sales. Then I have to call tech support and wait for it get fixed.

Great support team. Answers all of our questions in a timely manner. Whenever we have issues they are quick to respond.

Our system was not updated for a few years so the process of updating took a bit longer than expected and we were without our system for a couple hours and it was difficult to handle customers at that time.

The Ace Retail POS took our newly formed business from writing sales tickets to scanning our transactions with details for reporting and keeping track of our inventory. We have used ACE for 6 years now and are happy with the results.

The software is easy to use on everyday business transactions. After being instructed on how to enter our inventory on the matrix it works well. Monthly reports are of great value to retrieve information and balance records. The ACE support group have been an integral part of our success. They help solve problems.

I have yet to find any aspect of the software that is a problem.

I have had a great experience with the program and lots of support and help from the team at ACE. Since starting the program in 2014, each year we find things we can implement to make our business run smoothly.

The price point was great for a POS with so many features.

When I purchased ACE Retail POS, the manual did not include info on each and every function possible. I see the company improving on this year to year. There are a ton of features that not every company will need so I could see how this is an undertaking.

Software is extremely helpful in managing our inventory and providing financial reports to management.

Excellent inventory management through purchasing, receiving functions. Great reporting features and simple to use software.

No mobile app available and workstations are unable to work independently off line for short periods of time if there is an unexpected interruption in the network connection.

The main benefit is the sales and inventory tracking which automates these processes and then integrates with accounting software to save time.

Sales screen is easy to navigate for new hires to learn. Integrates with nicely with payment processing.

Can't discount an entire sale, must discount each individual item. It is time consuming. Setting up new items and updating pricing must now be done in head office first before invoices can be entered in store database.

It works well for what we currently require

It does everything we currently need it to do, The Support staff is amazing and answer everything question I throw at them.

Lack of training to use the program, Yes when I call they help me through everything but it would be nice to be able to figure somethings out on my own.

We love that our inventory is easily controlled with this program; vendor purchases are perfectly integrated with the sales aspect. We are able to run reports on everything to be able to analyze all aspects of our business for any timeframe - sales, commission, purchasing, inventory, sales tax, buying trends and more! Very convenient.

Ace POS is a simple and easy to use program perfect for any size business; plenty of in depth functions built in for analyzing and accounting benefits too. Affordable price & exceptional customer support!

We found that some functions are only able to be taken care of via customer support like changes to a completed invoice or adding large amounts of data to the inventory or customer database. Not really a problem though because customer support is so helpful and always very quick with response time!

I like it because it's easy to use. Easy to scan and sell and easy to add inventory. Easy to teach new staff to use.

The reports are sometimes difficult to navigate, but once you find the right one it can be useful. I do wish that it would automatically transfer to simply accounting like it used to .

detailed report, faster check out speed, accurate report, easy tracking of inventory, multiple payment types and customer accounts

Affordable, good customer service, good software for retail, easy to use, has a really good inventory module, and good reporting

The settings are change whenever you do an upgrade, when you do back date transactions, the date on the receipts still shows the current date,

Ease of making a sale Layaway option is great Navigation is easy Everything you need is right there, reports, receiving, invoices...

Ease of making a sale, reports, inventory, receiving and invoicing is all right there, easy to access.

I would prefer automatic daily backup, weekend support would be great also. Lower support costs.

So much more information at our fingertips and the speed in which we can now check out customers is awesome.

This software is very user friendly and customer support is always there to help with an issue or even to listen to issues for enhancement.

There is so much still that we do not use because we have not had the time to venture into all the different aspects of the program.

Great inventory control and accounts receivables

The information you can store for customers, inventory and vendors. The fact we can email the invoices, orders and statements to the customers and the PO to our vendors.

Can not email to a vendor if the billing address is different. They still need copies of the invoices but we cannot email them because it goes to the billing address and that's it

I have a large inventory of coffee, tea, etc and ACE keeps everything organized and detailed. Whenever I call in for support, they are always knowledgeable, friendly and answer all my questions or issues. Highly recommend ACE Retail POS!

The details that this software is able to provide and keep track of is amazing! You can print out reports in as little or as much detail as you need. This software is perfect for my small business but would definitely work for larger businesses as well.

I don't have anything negative to say about this software. Because it covers so much detail it takes me a bit longer to get familiar with all that it can do. But it has been a great investment for my business.

Easy to navigate and cash out. Buttons on the screen is a good size and layout is easy to use. Steps to complete a sale can't be any easier

Getting sale reports needs to be a bit easier. Would like tabs in the future for faster readout for monthly totals and weekly ones as well

Very user friendly, easy to train volunteers, financial reports are good, technical support is very good.

inventory issues not really understanding what is going on, effects and changes especially at year end