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Acumatica Cloud ERP User Reviews
OVERALL RATING
Showing 1 - 5 of 55 reviews
Anonymous
Time used: More than 2 years
Review Source: Capterra
July 2018
Best of Breed Cloud ERP System
Ease of use, great dashboards, powerful technology, easy to integrate, and easy access to data.
Pros
Acumatica is a very scaleable solution. I love the fact that our business can grow and we can scale this product with our business. GAAP Accounting hasn't changed in ages, so what Acumatica brings to the table is new technology and robust functionality. I love the fact that all of our users can have access to the system with custom user roles. The network of connected applications continues to grow, making it easy to integrate with Amazon, Concur, and Docusign (among many others). Lastly, the unlimited user licensing is incredible. This allows our company to grow without paying a penalty for the growth.
Cons
There is very little about this product that I don't like. Acumatica only sells through a channel of partners. This is great if you find a competent, high-performing partner. If not, you may not take full advantage of everything this product has to offer. Make sure that you vet the partner you do business with just as much as the feature functionality.
Theresa
Company size: 201-500 employees
Industry: Non-Profit Organization Management
Time used: More than 2 years
Review Source: Capterra
April 2022
2022 Review
Pros
This product allows us to keep track of information that we need at a relatively inexpensive price
Cons
The time and expense module is not a smooth system to use. The setup of our employees and contractors is difficult and we have to use a different numbering system when it moves over to AP. The approval set up is clunky. The approval of invoices is good and is fairly intuitive for our employees.
Reasons for choosing Acumatica Cloud ERP
Price.
Reasons for switching to Acumatica Cloud ERP
Open Systems was a DOS based system that was very difficult to set up. The reporting was clunky and since I had used DOS, I was able to set the reports up but I could not pass it along to any other employee.
gad
Company size: 11-50 employees
Industry: Wholesale
Time used: More than 2 years
Review Source: Capterra
April 2022
review
to be frank i am disappointed but we feel we are stuck with the product instead of saving time and personnel we need more time to do the functions
Pros
functionality, accessibility option of users CRM -but we could not implement
Cons
product is not easy to use spending extra times on unnecessary steps-printing document require multiple steps search function not logical report are not easy to generate very rigid to make changes if needed
Reasons for choosing Acumatica Cloud ERP
reviews were good
Reasons for switching to Acumatica Cloud ERP
system was old-we were sold by our IT person and the new technology- write ups were very positive and on paper it look good but implementation was a nightmare we lost over 1/2 million usd in business adjusting to the system

Response from Acumatica
Thank you so much, Gad, for sharing your honest feedback on Acumatica with the review on Capterra. We really appreciate you taking the time to let us know about areas that we can improve on. Would it be alright to have someone from our product/customer success team get in touch with you to go over the concerns? We really strive to provide the best support that we can so your input would really help to that effect. Thanks for considering, Kim Plank - kim.plank@acumatica.com
Replied April 2022
Chris
Company size: 51-200 employees
Industry: Computer Software
Time used: Less than 2 years
Review Source: Capterra
March 2022
Flexible and Growth Oriented
We've been extremely pleased with the system after our first full year. Having a government auditor (DCAA) review the system and gain approval was nerve wracking, but they were very impressed with the system. The flexibility for a growing organization that struggles with blockages has really allowed us to focus on our growth initiatives instead of worrying about our system.
Pros
The flexibility the system provides allows our team to work in different aspects of the business while addressing our individual needs and having data connected. Being able to search is a very big pro for us. While we have some customizations for our DCAA compliance, the majority of the system is native and comes down to configuration, which was a requirement for our ERP selection.
Cons
Some of the controls can be improved as once something has been submitted/approved, it can be hard to fix upon reviews (ex. Journal Transactions can't be adjusted once released, so you have to reverse the entire entry and start again). There are a lot of tables that are named similarly, so building inquiries or trying to find the correct table and field can be challenging.
Reasons for choosing Acumatica Cloud ERP
The pricing structure, flexibility, ease of user interface, integration capabilities, and overall robustness of core functionality.
Reasons for switching to Acumatica Cloud ERP
It was time for a true ERP that could be used as a backbone for growth in the organization.
Herman
Company size: 51-200 employees
Industry: Consumer Electronics
Time used: More than 2 years
Review Source: Capterra
April 2022
Herman's Review
I love the software, so much possibilities that we still have to make use of and I am looking forward to improve our originations automation and efficiencies across all departments.
Pros
The fact that this is all in the cloud makes it easy to use anywhere. You can use current processes and build on it and Acumatica also gives you background of what should be done easier, faster and automated.
Cons
One thing I am looking would like to into personally as I saw this with other users in our origination as well as a frustration. The start date to enquiries always defaults to start on the current month you are using the enquiry for. As mention I saw the issue and have it myself and will still have to look into fixing this but I am sure there is a way to fix this and believe it is not fixed and could be changed.
Reasons for switching to Acumatica Cloud ERP
For one, Acumatica was at the time and I think still a better could based platform. Customizations on Acumatica is also better

Response from Acumatica
Hi Herman- Hello. We are interested in learning more about how you're using Acumatica Cloud ERP. Is it OK if someone from product/customer success is in touch on your issue? - Kim
Replied April 2022