Acumatica Cloud ERP

RATING:

4.3

(126)

About Acumatica Cloud ERP

Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Through leading-edge technology, best-in-class business functionality, and customer-friendly business practices, Acumatica delivers unparalleled value to small and midmarket organizations. Integrated workflows span the full suite of business management applications, from Financials, Project Accounting, and Inventory Management to CRM. Specialized industry solutions include Construction Edition, Manufacturing Edition, Retail Edition, and Distribution Edition. Acumatica is built on a future-proof platform with open architecture for scalability, ease of use, and rapid integrations. Connected business. Delivered. Rapid integrations. ...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Acumatica Cloud ERP Pricing

Free trial: 

Not Available

Free version: 

Not Available

Acumatica Cloud ERP - Production Manager Dashboard
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Acumatica Cloud ERP Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Acumatica Cloud ERP

1 - 5 of 123 Reviews

User Profile

Elizabeth

Verified reviewer

Retail, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2023

Acumatica – a powerful Cloud-based ERP System

If there is a feature that is not available, the Acumatica marketplace is there to help you find a certified partner to integrate a solution. And if you already have a solution, Acumatica's robust API makes integration very easy, it has very good integations with other software.

PROS

I like that Acumatica is a cloud based platform, in all this time I have used it I can say that it offers incomparable flexibility. Being able to manage finances and pay bills from anywhere in the world is a huge advantage for me. What I like the most is how customizable and modular the plaform is. You can choose the modules you need and adapt them to fit your specific requirements

CONS

The only drawback I find with this platform is that it doesn’t have a mobile version that facilitates its use, everything has to be done from the platform.

Reasons for switching to Acumatica Cloud ERP

it has better integration

Natasha

Construction, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2022

Good software for the price

Good software. Like most ERPs, it's very basic out of the box and you will definitely go through a painful implementation process, needing to rely on a team of good developers (it's critical to have one for this software as it's not easily customizable as Salesforce, for example). Accounting is not basic, so you will have most functions that Quick Books have(it's just more rigid and it's harder to correct things because it's an ERP and all transactions are intertwined with Operations and Sales portions of the software).

PROS

Accounting is pretty developed, it's a full ERP, and as long as you "feed" the right information from your CRM/ Field units, everything works great together. You can sort and filter most list views which is very helpful if you are trying to find discrepancies.Basic reporting is available. The system is pretty reliable and rarely goes down.

CONS

Data storage is very old school, you have to upload files one by one and click to open them one by one to see what's there. No preview is available. Each file opens in a different window/tab, so it's pretty hard to look through a bunch of photos from field techs, for example. This software can be glitchy when it comes to upgrades and updates. The more you customize, the harder it gets. Hard to customize reports and forms on your own (if you aren't a developer).Lots of extra fields everywhere and removing/hiding them is very tedious

Reasons for switching to Acumatica Cloud ERP

Salesforce and Accounting Seed proved to be too pricy for our size company if you factor in constant updates and upgrades that Salesforce goes through (requiring us to have an admin on-site or pay a lot for someone to keep up with all of it).

John

Construction, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2023

If You Need A Good System, Try Quick Books. It Has Better Options Than Acumatica

The realization that we made a honorably mistake and should have selected a different system. And I fear that when we express our frustrations that they will kill off our service as they have expressed this directly to me in a veiled threat during one of our conference calls.

PROS

At this time...Nothing. Internally we call it Crapmatica.

CONS

Acumatica ERP software, in my experience, has been quite disappointing. It falls short in several areas, and I can't help but feel frustrated with its limitations. One major issue is the lack of basic reporting features right out of the box. Unlike other accounting software, there is no intuitive "drill down" function available anywhere in this ERP system. Instead, finding information requires a tedious search or running multiple reports on top of each other.What's worse is that certain essential reports are simply missing, forcing users to rely on costly implementation services to create custom reports. Even then, any necessary adjustments come with an additional financial burden. This lack of flexibility and the associated costs are significant drawbacks.The payroll system, a critical component of any ERP, is another letdown. Despite its high price tag, it fails to deliver reliable functionality. This can cause major disruptions to business operations and create unnecessary stress for users.Furthermore, when it comes to analyzing sales data and estimating costs and hours spent on a specific customer during the opportunity phase, Acumatica proves to be inadequate. The system lacks the necessary tools to input this information for opportunities, such as quotes or bids. This limitation severely hampers the ability to make informed business decisions.I could delve into more grievances, but it would only escalate my frustration. I do not recommend this system.

Reason for choosing Acumatica Cloud ERP

for the payroll! which doesn't work.,

Reasons for switching to Acumatica Cloud ERP

to update from an old accounting system to a complete ERP

Vendor Response

Hi John, thank you for sharing your feedback on Acumatica. We are very sorry to hear about your experience so far. Could we have someone from our product/customer success team get in touch with you to discuss and address your concerns?

Replied October 2023

Danyel

Utilities, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Great, Affordable ERP!

PROS

Ease of Use, Accounts payable invoice routing.

CONS

Creating Reports is not easy. It's not intuitive.

Reasons for switching to Acumatica Cloud ERP

More user friendly, cloud service, and cost.

Theresa

Non-Profit Organization Management, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

2022 Review

PROS

This product allows us to keep track of information that we need at a relatively inexpensive price

CONS

The time and expense module is not a smooth system to use. The setup of our employees and contractors is difficult and we have to use a different numbering system when it moves over to AP. The approval set up is clunky. The approval of invoices is good and is fairly intuitive for our employees.

Reason for choosing Acumatica Cloud ERP

Price.

Reasons for switching to Acumatica Cloud ERP

Open Systems was a DOS based system that was very difficult to set up. The reporting was clunky and since I had used DOS, I was able to set the reports up but I could not pass it along to any other employee.