Agilysys Spa Software
About Agilysys Spa
Agilysys Spa is a web-based solution that helps businesses manage appointments, customer profiles, payment transactions and more on a centralized platform. It enables staff members to schedule services and track daily appointments based on multiple criteria, including scheduled, checked-in, checked out and no show.
Agilysys Spa allows administrators to configure service specific prices, discounts and time limits, streamlining overall service operations across the organization. It lets employees set up retail transaction processes and handle payments for services and products in several categories, such as hair care, skincare, makeup and multi-pack. Additionally, it allows users to maintain a client database with details, such as name, address and appointment histor...
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Agilysys Spa main dashboard
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Agilysys Spa User Reviews
OVERALL RATING
Showing 7 reviews
Anonymous
Company size: 501-1,000 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
Agilysys Spa
It has had growing pains, but Agilysys is very good with customer support.
Pros
It uses a web-based interface which makes administering the software users easy.
Cons
There were a lot of growing pains into getting things set up the way our users wanted the software to work.
Response from Agilysys
Thanks for your review. We're happy that our customer support team has been responsive for you.
Replied December 2020
Anonymous
Company size: 201-500 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
Took some time to get used to but the end users are liking it.
It was interesting and seems to be working at the Front Desk well for the users.
Pros
The consolidation of the product and getting rid of the older AS400 system.
Cons
Took a while to get the kinks worked out.
Reasons for switching to Agilysys Spa
Upgrading several products on the property.
fatima
Company size: 201-500 employees
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
Needs work on the software
Pros
there isn't anything I like about this software.
Cons
I feel this is a very under sophisticated software compared to others I have used in the past. Too many glitches and low functionality.
Response from Agilysys
Hello Fatima, and thanks for taking the time to provide your review. We only provide robust, feature rich, quality solutions to our hospitality customers so your review is quite disappointing and surprising. We will be reaching out to you directly to get your feedback and ensure that you have the features that you need or any additional training that might be helpful to ensure a better experience with our software in the future.
Replied December 2020
Eric
Company size: 1,001-5,000 employees
Industry: Hospitality
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
Agilysys Spa Review
Pros
The design of the interface was probably the biggest difference between this and the previous Agilysys Spa
Cons
Setting up Credit card devices is the biggest pain from the previous system
Kellie
Company size: 1,001-5,000 employees
Industry: Hospitality
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
Not Ready For Deployment
Good potential for great stuff in the future, but not ready now for our property.
Pros
Booking packages - extremely simple & efficient - it's like a booking wizard.
Cons
We're having a tremendous amount of glitches, slowness, error messages, etc. The Agilysys team is very responsive and trying to figure out the issues. Personally I think it wasn't ready enough for our property.
Reasons for switching to Agilysys Spa
Improvements expected and trying to get to an online booking engine with Agilysys.
Response from Agilysys
Hi Kellie, thank you for your feedback. Your opinions and product experience are important to us and we take them very seriously. We are sorry to read about your concerns with Agilysys Spa, and our services and product teams are reviewing your issues.
Replied December 2020
Nichole
Company size: 501-1,000 employees
Industry: Gambling & Casinos
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
Struggling with this application
The application has been a headache.
Pros
That it interfaces with our other apps in the casino.
Cons
User Management is a struggle. Users lockout unexpectedly, unlocking the user in the app doesn't always unlock them (sometimes we have to change the password to get the password to unlock). The app kicks out users without notice. Random errors. We've been working with development since install to try and resolve all these issues since install. When they do an update, then we have new issues.
Reasons for switching to Agilysys Spa
Managment wanted us to be on all one platform so our applications could talk (POS, Spa, Golf, Hotel).
Response from Agilysys
Hi Nichole, Thank you for your feedback. Your opinions and product experience are important to us and we take them very seriously. We are sorry to read about your concerns with Agilysys Spa, and our services and product teams are reviewing your issues. We will be reaching out to get more detail and discuss how we can improve your experience.
Replied December 2020
Joe
Company size: 1,001-5,000 employees
Industry: Hospitality
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
By Joe
It was OK. Wish it was more seamless
Pros
Cloud based so no configuration on the end user
Cons
All of the weird issues that I get called about
Reasons for choosing Agilysys Spa
We moved from V1Spa to this.
Response from Agilysys
Hi Joe, thank you for your feedback. Your opinions and product experience are important to us and we take them very seriously. Please let our Agilysys support rep know a bout specific issue that we can address for you.
Replied December 2020