AIM vs Odoo
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.6 / 5
4 / 5
Value for Money
4 / 5
4.1 / 5
Customer Support
4.2 / 5
3.8 / 5
Functionality
4.2 / 5
4.1 / 5
Last Review Written
May 9, 2023
September 5, 2024
Pros/Cons
Pros
- Very intuitive and easy to set up. Their tech staff is very friendly and super helpful getting you all set up and going.
- They are always ready to help and super friendly. I love that they can remote in and show us what to do.
- The software is great and the staff who have all been friendly and willing to help when I called for tech support.
Cons
- The fact that I was charged for software and data transfer and received software without data transfer so it is useless. I have been waiting so long it was called AIMsi when I bought it.
- I quit using this product with some regrets and went to Lightspeed, which I hate but at least I can get it to work. Using AIMsi was an unpleasant and frustrating experience.
- And for example: having to get out of one frame and into another one for the same customer with a different question about their account is sometimes frustrating.
Pros
- The demo was amazing, incredible, I had an instant love for the tool, the low prices really excited me.
- Odoo is an extremely powerful software. We use the Manufacturing Module and the CRM Module prominently and these have both been brilliant tools that we are very happy with internally.
- The most interesting and brilliant thing about Odoo, is its framework and how easy we can develop using it. Also some apps are just easy to learn and well documented.
Cons
- It does not integrate into social networks, nor does it manage chat internally (at least, not without losing speed). Your targeting options are scarce.
- The support is terrible, specially in UAE, the account managers for enterprise never respond and tickets are open for 3 and 4 days.
- Upon further interaction we realized these needs could not be met. Not only were we not refunded for the hours we had actually utilized, they refused to refund us any of our unused retainer.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
5 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
