AIM vs NCR Counterpoint

RATING:

4.1

(200)

AIM has 200 reviews and a rating of 4.09 / 5 stars vs NCR Counterpoint which has 89 reviews and a rating of 3.6 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.1 (200)
3.6 (89)
Ease-of-Use
3.5 / 5
3.5 / 5
Value for Money
4 / 5
3.5 / 5
Customer Support
4 / 5
3.5 / 5
Functionality
4 / 5
3.5 / 5
Last Review Written
May 10, 2023
March 8, 2024
Pros/Cons
  • Pros

  • The tracking data on products was quite helpful.
  • The actual product is pretty good. There are things about it that are far more intuitive than what we were using previously, which is why we chose this system.
  • Cons

  • The fact that I was charged for software and data transfer and received software without data transfer so it is useless. I have been waiting so long it was called AIMsi when I bought it.
  • If there is a problem after hours or on weekends, there is nobody there to answer those questions or fix those problems.
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  • Pros

  • Centralized database is great experience for who own many businesses and access remotely is great feature for IT dep.
  • For the most part, very reliable and built like a tank. Easy to customize once you learn the back office stuff.
  • Cons

  • It’s by far the worst decision I ever made for my company.
  • I was forced to upgrade to the new NCR Counterpoint.
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Pricing Range
$
$
$
$
$
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Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2019

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12 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos