Aloha POS Software

User Friendly

Pros

User friendly at the restaurant level. At the programming level, Aloha has added new options with each upgrade that make programming easy.

Cons

Some functions do not work even with the support companies assistance such as Movies at clock in. I understand there are companies that have been able to make the movies work, but those are larger companies with an IT department.

With the 12.3 release I am unable to drop in data bases to the file server. This function was removed when they moved to a sequel server setup. This has greatly complicated the programming function at multiple locations without paying more money for another service.

Legacy Product

Pros

It is easy to use for front of house staff. The hardware is durable. If all you have is one small bar with no plans to grow it's fine.

Cons

A nightmare for office staff. No software updates ever. Terrible customer service. If you have multiple locations it's a terrible idea to have this.

Just ok.

The system could have changed since I used it but I didn’t exactly love it where I am primary English.

Pros

It had a lot of different features. Many options for different reports(ie tax and sales) and customer information.

Cons

Once I learned the system it was easy but there was so many steps to get from point A to point B sometimes. Also I used this software at an old workplace and it was all in French. Although it had an English option not everything translated and some of the things that did simply didn’t make sense.

Dependable product

Pros

We used Aloha in most restaurants I've worked. I have used Aloha in Central America in 4 different locations. Purchased by owners for its ease of use.

Cons

Its older designs are not easily updateable. Support used to be a crapshoot, but now in the super competitive market of specialized POS, I'm sure they have improved their phone professionalism.

Costly, but great operating, staff enjoyed, easy system

Pros

Ease of use, staff friendly, back office ok, once set up. Reporting is easy & efficient. Cloud based a big plus

Cons

Set up is brutal, cost is high, customer service was non existent. System did crash more than once. Wasn't easy to integrate payroll or sales history

Aloha POS makes transactions easy.

Pros

Cloud based storage makes your records accessible anywhere anytime, easy to use, cheap for use in both small-scale and large-scale users, mobile software makes it great to access transactions from remote locations.

Cons

Customer response is not up to expectations but generally all the features are great makes work easy no need for paper records.

Not bad, could be better

It's not bad, but make sure that you have clear plans for implementation if you are a start up.

Pros

Easy to use, most of our employees used it before, we didn't have spend time on training them, it can be customized to meet your needs

Cons

With all the customizing it's easy to make mistakes. One field can interfere with the other. It's a nightmare to get it integrated with our payroll.

Best POS enterprise on market

Have used over 4 different POS enterprises. Aloha and NCR is best service and options no questions asked

Pros

Have used full service, QSR, and mobile pos products and always have been satisfied. Hosted services are a huge plus. Customer support is always painless and quick to produce a solution.

Cons

A little pricey but worth paying. If app is implemented it is based off POS database making some changes to the app not feasible

One of the best restaurant POS systems out there

Overall a rounded score of a solid A!

Pros

A restaurant POS system powerful enough to run an entire restaurant on. Aloha is definitely an easy-to-use software. The core features are designed specifically for restaurant success.

Cons

The cost is really the only cons that I could say for the software, however, with that said, you get what you pay for.

Aloha was our old POS system that was fine for a smaller business but not for a company of our size

For a smaller company (100ppl) this wasn't a bad POS system. For larger companies I'd suggest a different POS system.

Pros

Once you understood the setup and features it was easy to use and train staff on. It was also nice you could create multiple gift cards at once.

Cons

It was clunky and hard to integrate with our business that was expanding. When we incorporated more online orders/catering software this program wasn't keeping up to our standards.

A POS with all advnced features

Good to use

Pros

Its a system which has all advanced features and also very easy to use while few pos systems are difficult to use

Cons

It should provide free trial version atlest for 3 months.

POS functionality

It is too difficult to navigate the back of the house functionality. There are too many steps involved.

Pros

Ease of use for servers in that the categorization and screens are easy to follow and remember. The checkout feature for daily data capturing is also very usefull.

Cons

Back of the house programming. Changing buttons and designing screens, along with changing the footer on the customer ticket, is too difficult to navigate easily.

lack of ability to fix problems with hardware

lack of ability to speak with service managers. We are operating a business and struggle to maintain standards when fighting with the computor

Pros

when the computer it worked it was very stable system, i think its rediculas that i need to write one words of positive when it isnt a positive experience

Cons

service is awful- cant fix all the problems, we had credit card processing issues and checks double printing on multiple kitchen printers. sometimes just switching out the unit isn't the solution. We have called and emailed for weeks and problems are not being resolved.

Horrible System and even Worse Customer Service!

Cons

I wish I could give them a "0," because this is the absolute worst company I have ever done business with... They do not return phone calls or emails, routinely overcharge my account, deduct money without warning for chargebacks that I have no knowledge of or have received no paperwork regarding. I never know who to call for what because the company is so large and they source everything to different departments. I cannot express enough how much displeasure, frustration, and anger doing business with this company has caused me. I have reached my limit and will be switching our POS system as well as processing away from Aloha and NCR. DO NOT MAKE THE SAME MISTAKE I DID.... AVOID THIS COMPANY!

Aloha! Hello!

Pros

Aloha is a lifesaver! I have used many many systems in my 10 years as a waitress and the majority of the companies I have worked for prefer Aloha. The amount of modifiers per entree items help with being intuitive and helps with server training as well. Each entree can be assigned certain buttons that help the servers efficiently place orders with ease of access. There is also a way to add and delete buttons so that should your menu change or need updating, there is a way to update within 24 hours.

Cons

Adding and Deleting buttons is a little complicated if you are not familiar with the system. While you CAN do a lot with the system, it does take a lot of customer support to help any new users navigate through the software. This is a small price to pay for the ease of access that Aloha provides.

Aloha POS works great

Overall this product works very well, and is very easy to figure out if you sit and learn for a bit. There are many integrated functions that allow us to do many things within the system. The staff finds it very easy to use as well. Very few problems.

Pros

I can edit most things on my own, and the ease of changing things in the POS is fairly simple. The ergonomic design makes it easy for staff to use.

Cons

I think the customer service sometimes lacks, in terms of getting through to the right person to help and then the problem never truly being resolved. Some of the buttons I have needed in the past, are not allowed on my end and I have to call and have someone add them to my end which is silly.

Worst system and support service is terrible

support team is terrible, they barely speak English they cant fix any issues and don't care about the system going down on a busy Saturday night

Pros

It's easy to use for servers Programming is ok when you get use to it. they layout is nice
there needs to be a local help desk its all directed

Cons

Never stays online, system goes down all the time terrible. no one wants to properly fix it they want to pass it on via email and leave you with no system

Outrageous customer service

This company sells inferior products as new them rip you off when you need to replace

Cons

The staff that supplied it, rude , unhelpful, always out to rip you off. No service support unless you pay ridiculous fees

Aloha POS review

Underpaid stuff / It's old bulky takes too much space

Pros

Older system that used by waitress and waiters but it's ancient so older focus knows how to use it.

Cons

Buyers beware Aloha will get you in every way they can. They will sell you the same system and they will screw up in their service charge in every way they can, so please find your self a different system.

Preferred POS software

Pros

I always found Aloha very user-friendly. It is easy to navigate and customize to your company's needs.