Aloha POS Software


 

Aloha POS is a cloud-based retail solution designed for various types of dining restaurants that include casual dining, quick service, fast casual and fine dining restaurants. Aloha POS can be used on fixed point of sale (POS) terminals, consumer mobile devices and built-for-purpose handheld devices. The solution also supports on-premise services.

Aloha POS can be used to enter orders and payments, improve overall operations and streamline the preparation of food and delivery. The solution's architecture and programming is consistent across sites, so employees can operate the system if they have previously used it at a different site.

Other key features include a barcode scanner, credit card processing, special orders and sales commissions. The system's inventory management capabilities include inventory tracking, automated ordering, inventory reports and purchase orders.

Aloha POS offers support via phone and through an online knowledge base.

 

Aloha POS - System interface
 
  • Aloha POS - System interface
    System interface
  • Aloha POS - Dashboard
    Dashboard
  • Aloha POS - Cost management
    Cost management
  • Aloha POS - Mobile version
    Mobile version
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

32 Reviews of Aloha POS

Showing 1-20 of 32

 

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Don from Shuckin' Shack Franchising, LLC
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

POS functionality

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It is too difficult to navigate the back of the house functionality. There are too many steps involved.

Pros

Ease of use for servers in that the categorization and screens are easy to follow and remember. The checkout feature for daily data capturing is also very usefull.

Cons

Back of the house programming. Changing buttons and designing screens, along with changing the footer on the customer ticket, is too difficult to navigate easily.

Review Source
 
 

Elliot from be nicerestaurants
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

lack of ability to fix problems with hardware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

lack of ability to speak with service managers. We are operating a business and struggle to maintain standards when fighting with the computor

Pros

when the computer it worked it was very stable system, i think its rediculas that i need to write one words of positive when it isnt a positive experience

Cons

service is awful- cant fix all the problems, we had credit card processing issues and checks double printing on multiple kitchen printers. sometimes just switching out the unit isn't the solution. We have called and emailed for weeks and problems are not being resolved.

Review Source
 
 

Chris from Tipsy'z
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Horrible System and even Worse Customer Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

I wish I could give them a "0," because this is the absolute worst company I have ever done business with... They do not return phone calls or emails, routinely overcharge my account, deduct money without warning for chargebacks that I have no knowledge of or have received no paperwork regarding. I never know who to call for what because the company is so large and they source everything to different departments. I cannot express enough how much displeasure, frustration, and anger doing business with this company has caused me. I have reached my limit and will be switching our POS system as well as processing away from Aloha and NCR. DO NOT MAKE THE SAME MISTAKE I DID.... AVOID THIS COMPANY!

Review Source
 
 

Nichole from Tavern 101
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Aloha! Hello!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Aloha is a lifesaver! I have used many many systems in my 10 years as a waitress and the majority of the companies I have worked for prefer Aloha. The amount of modifiers per entree items help with being intuitive and helps with server training as well. Each entree can be assigned certain buttons that help the servers efficiently place orders with ease of access. There is also a way to add and delete buttons so that should your menu change or need updating, there is a way to update within 24 hours.

Cons

Adding and Deleting buttons is a little complicated if you are not familiar with the system. While you CAN do a lot with the system, it does take a lot of customer support to help any new users navigate through the software. This is a small price to pay for the ease of access that Aloha provides.

Review Source
 
 

Kathy from Revolution rotisserie and bar
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Aloha POS works great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall this product works very well, and is very easy to figure out if you sit and learn for a bit. There are many integrated functions that allow us to do many things within the system. The staff finds it very easy to use as well. Very few problems.

Pros

I can edit most things on my own, and the ease of changing things in the POS is fairly simple. The ergonomic design makes it easy for staff to use.

Cons

I think the customer service sometimes lacks, in terms of getting through to the right person to help and then the problem never truly being resolved. Some of the buttons I have needed in the past, are not allowed on my end and I have to call and have someone add them to my end which is silly.

Review Source
 
 

Andy from 3G's LLC
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Worst system and support service is terrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

support team is terrible, they barely speak English they cant fix any issues and don't care about the system going down on a busy Saturday night

Pros

It's easy to use for servers Programming is ok when you get use to it. they layout is nice
there needs to be a local help desk its all directed

Cons

Never stays online, system goes down all the time terrible. no one wants to properly fix it they want to pass it on via email and leave you with no system

Review Source
 
 

John from Treaty
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Outrageous customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This company sells inferior products as new them rip you off when you need to replace

Cons

The staff that supplied it, rude , unhelpful, always out to rip you off. No service support unless you pay ridiculous fees

Review Source
 
 

Ahmad from Restaurant
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Aloha POS review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Underpaid stuff / It's old bulky takes too much space

Pros

Older system that used by waitress and waiters but it's ancient so older focus knows how to use it.

Cons

Buyers beware Aloha will get you in every way they can. They will sell you the same system and they will screw up in their service charge in every way they can, so please find your self a different system.

Review Source
 
 

Jamie from Fish & Richardson P.C.
Specialty: Other specialty retailer
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

Preferred POS software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I always found Aloha very user-friendly. It is easy to navigate and customize to your company's needs.

Review Source
 
 

Chris from World Fitness
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Very easy to use and to teach

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Very user friendly, easy to teach to new employees. Easy to process payments and close out checks. Easiest use for bartenders I've seen.

Cons

Different functions available at different places I've worked at. If there is ever a power outage there is no built in backup battery or access to the open checks.

 
 

Phuong from Rockin' Baja Lobster Group
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Software streamlines HR documents but is still glitchy.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Organization of files, user-friendly interface, can organize both HR files along with other paperwork

Cons

Glitchy, occasionally not enough communication within customer service dept. (Ex: we were told one thing by one representative and something else from another)

 
 

Raleigh from Fenix
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Aloha POS

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Aloha is amazing if you know how to work it.... You can run everything through it, reports, inventory, sales. It tracks what the employees are entering and who is voiding out tickets.

Cons

You have to take a class in order to really understand the full potential Aloha offers. We have used the system for 4 years and i am still having trouble figuring out each function.

 
 

Julia from Rockin Baja Lobster
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

15+ years experience using Aloha POS

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Aloha used to be more an industry standard but they are falling behind the times due to outdated software and ease of integration.

Pros

Ease of usability for Front of house
Reliable
Industry Standard/ Familiarity
Good customer service if you pay for that service

Cons

Outdated software
Limited additional software upgrades
Lack of reporting options/ We use secondary program to generate reports (CTUIT)

 
 

Stephanie from Front Porch Pub
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Aloha Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not worth time and money spent.

Pros

User friendly, FOH clean and simple. Menu's look clean. Navigating through screens as a manager is simple.

Cons

BOY very complicated to navigate through. Adding items to multiple screens takes a very long time.

 
 

Taleen from Spice Monkey
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Time consuming, but functional

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Weekly and summary reports are easy, clock ins are easy to adjust. Having the ability to temporarily disable a menu item is great.

Cons

It takes multiple steps to change a menu, and to add items. You have multiple cash out sheets, so it is complicated to count out at the end of your shift

 
 

Vince from All Aboard, Inc.
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Ease of use Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Been using Aloha POS software at three of our restaurants. Easy to train staff. Only negative is that NCR is too big of company to respond to customers needs on a timely basis.

Pros

Quick to learn. Great for multi units operations. No monthly fees, can purchase Aloha outright. Provides necessary reports to efficiently run and operate your business. Durability.

Cons

NCR support response time to issues . Monthly Fees for optional products e-cards, loyalty. Unable to purchase swipe e-cards from other sources.

 
 

Pamela from Vinatge Grill & Car Museum
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

No customer support unless you have a millions dollars

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

None that I can think of!!!

Cons

This system is very difficult to use for back office input. There is no accounting software that it links easily to. Customer support is not helpful

 
 

Keiko from Plenty USA Inc. (DBA Santouka)
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Do not trust companies which has been through lots of mergers, very unreliable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would like to ask... Before being bought or being merged, have you ever thought of upgrading and improving the system, quality of customer service?

Pros

They have all the basic functions. I don't really have a good thing to say about this company and system.

Cons

Legacy system, not user-friendly. The color of the screen is also ancient.
Never seen a customer service response this bad. We run a restaurant, and time is money.

 
 

Peter from Mad Taco
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

It always comes down to service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I withheld final payment for the system until all the kinks were worked out and toward the end, I was told I was being given a discount of 10%. I still paid the full contracted amount that was agreed upon before the system was installed, but was confused how the discount was applied since the payment was the same. After many discussions, I finally understood: I was given a pre-purchase discount that sales personnel are allowed to give at their discretion. Someone in billing told me that "I was chosen" for the discount and it did not have to be given and she hoped that would show me their level of commitment. I told her, though the discount was appreciated when it was given months before, the initial discount had nothing to do with the service issues that occurred at installation, hence, that discount could not be applied to the problem. I told her that as a restaurant owner, I could not give someone a gift card as a gesture of generosity, and then, if when using it they had a bad experience, tell them, "at least you didn't pay full price"!

Pros

It works! It accomplishes what we need for the most part and the issues that arise from time to time are generally dealt with easily.

Cons

Service. Setting up the system was a horrible experience. There were no less than 3 trained technicians working on the install, yet it took 4 painful weeks to finally get it working the way it should.
Because it is a computer, I find it hard to believe that we are told sometimes that it cannot do that.

 
 

krista from Smashburger
Specialty: Restaurant
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2017

April 2017

User Friendly and Quick to Learn

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Of all of the systems I've used in restaurants, Aloha is by far the most easily learned and widely used. Employees with food service experience are likely already familiar with the interface. Changing items in the menu is a breeze.

Cons

I wouldn't say it's the prettiest system, I am not sure if there are newer versions with a nicer looking interface, though. I wouldn't suggest having this screen facing customers (which I often see in restaurants) because of this.