NCR Aloha

RATING:

3.66

(82)

About NCR Aloha

Aloha POS (point of sale) is a cloud-enabled solution designed for various types of businesses in the restaurant industry that include casual dining, quick service, fast-casual, and fine dining restaurants. The Aloha POS system can be used to enter dine-in orders, complete payment processing, access mobile/online ordering information, improve restaurant operations and customer service, and help streamline the preparation of food and delivery services. The solution's architecture and programming are consistent across sites/locations enabling restaurant staff to operate the Aloha system from multiple sites. This POS software can also help restaurant management conduct employee training on menu items, food orders, inventory processes, plus more. Other key features of th...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Aloha Essentials

NCR Aloha Reviews

Overall Rating

3.66

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3

Value for money

3.5

Functionality

4

Most Helpful Reviews for NCR Aloha

1 - 5 of 81 Reviews

Scott

Restaurants, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2020

Easy Choice

I've had great experiences with Aloha over the years. Customer support knows when to escalate issues and generally the response times are quick. The software is easy to learn for FOH and back office manager functions are intuitive.

PROS

Aloha has the capability to handle any concept protype in development then seamlessly transition into multi-units. Reporting structure is best in class with unit level metrics remaining a priority.

CONS

NCR Aloha is one of the pricier options which should really only be utilized with multi units. It's too robust and complicated for the average mom and pop place.

Reason for choosing NCR Aloha

Scalability, fiduciary confidence, security.

Andrew

Restaurants, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Great back office product

Absolutely great across the board

PROS

All aspects of back office management is well integrated into one platform.

CONS

Sometimes has long lags in between screens.

Steve

Restaurants, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed December 2021

Still the same

I have used it quite a bit but not for years and I'm using again. The system has not changed much at all.

PROS

I liked it a lot in the 80's but now, it's still the same. It's clean and front end easier to use as it always was.

CONS

The software is challenging to navigate and is not as easy to use as many of the other systems on the market today. They system is clunky and takes forever to program and input new information for use. Then, the refresh that has to be completed. Outdated program. There are way too many people and systems involved in the customer service. i3, NCR, Aloha...it's a joke when you need something done and it takes forever to get resolution.

Reason for choosing NCR Aloha

I came to this current job late and the system was here. I never would have chosen it with all the other options available today.

Kathy

Restaurants, 11-50 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2017

Aloha POS works great

Overall this product works very well, and is very easy to figure out if you sit and learn for a bit. There are many integrated functions that allow us to do many things within the system. The staff finds it very easy to use as well. Very few problems.

PROS

I can edit most things on my own, and the ease of changing things in the POS is fairly simple. The ergonomic design makes it easy for staff to use.

CONS

I think the customer service sometimes lacks, in terms of getting through to the right person to help and then the problem never truly being resolved. Some of the buttons I have needed in the past, are not allowed on my end and I have to call and have someone add them to my end which is silly.

Vince

Restaurants, 11-50 employees

Used daily for more than 2 years

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed May 2017

Ease of use Software

Been using Aloha POS software at three of our restaurants. Easy to train staff. Only negative is that NCR is too big of company to respond to customers needs on a timely basis.

PROS

Quick to learn. Great for multi units operations. No monthly fees, can purchase Aloha outright. Provides necessary reports to efficiently run and operate your business. Durability.

CONS

NCR support response time to issues . Monthly Fees for optional products e-cards, loyalty. Unable to purchase swipe e-cards from other sources.