Aloha POS is a cloud-based retail solution designed for various types of dining restaurants that include casual dining, quick service, fast casual and fine dining restaurants. Aloha POS can be used on fixed point of sale (POS) terminals, consumer mobile devices and built-for-purpose handheld devices. The solution also supports on-premise services.
Aloha POS can be used to enter orders and payments, improve overall operations and streamline the preparation of food and delivery. The solution's architecture and programming is consistent across sites, so employees can operate the system if they have previously used it at a different site.
Other key features include a barcode scanner, credit card processing, special orders and sales commissions. The system's inventory management capabilities include inventory tracking, automated ordering, inventory reports and purchase orders.
Aloha POS offers support via phone and through an online knowledge base.
Audrey from Tackleberry
Specialty: Restaurant
Employees number: 2-10 employees
March 2018
March 2018
Overall a rounded score of a solid A!
A restaurant POS system powerful enough to run an entire restaurant on. Aloha is definitely an easy-to-use software. The core features are designed specifically for restaurant success.
The cost is really the only cons that I could say for the software, however, with that said, you get what you pay for.
Jazmin from Flour Bakery + Cafe
Specialty: Restaurant
Employees number: 201-500 employees
March 2018
March 2018
For a smaller company (100ppl) this wasn't a bad POS system. For larger companies I'd suggest a different POS system.
Once you understood the setup and features it was easy to use and train staff on. It was also nice you could create multiple gift cards at once.
It was clunky and hard to integrate with our business that was expanding. When we incorporated more online orders/catering software this program wasn't keeping up to our standards.
Sonam from TSYS
Specialty: e-Commerce
Employees number: 501-1,000 employees
February 2018
February 2018
Good to use
Its a system which has all advanced features and also very easy to use while few pos systems are difficult to use
It should provide free trial version atlest for 3 months.
Don from Shuckin' Shack Franchising, LLC
Specialty: Restaurant
Employees number: 201-500 employees
January 2018
January 2018
It is too difficult to navigate the back of the house functionality. There are too many steps involved.
Ease of use for servers in that the categorization and screens are easy to follow and remember. The checkout feature for daily data capturing is also very usefull.
Back of the house programming. Changing buttons and designing screens, along with changing the footer on the customer ticket, is too difficult to navigate easily.
Elliot from be nicerestaurants
Specialty: Restaurant
Employees number: 201-500 employees
December 2017
December 2017
lack of ability to speak with service managers. We are operating a business and struggle to maintain standards when fighting with the computor
when the computer it worked it was very stable system, i think its rediculas that i need to write one words of positive when it isnt a positive experience
service is awful- cant fix all the problems, we had credit card processing issues and checks double printing on multiple kitchen printers. sometimes just switching out the unit isn't the solution. We have called and emailed for weeks and problems are not being resolved.
Chris from Tipsy'z
Specialty: Restaurant
Employees number: 11-50 employees
December 2017
December 2017
I wish I could give them a "0," because this is the absolute worst company I have ever done business with... They do not return phone calls or emails, routinely overcharge my account, deduct money without warning for chargebacks that I have no knowledge of or have received no paperwork regarding. I never know who to call for what because the company is so large and they source everything to different departments. I cannot express enough how much displeasure, frustration, and anger doing business with this company has caused me. I have reached my limit and will be switching our POS system as well as processing away from Aloha and NCR. DO NOT MAKE THE SAME MISTAKE I DID.... AVOID THIS COMPANY!
Nichole from Tavern 101
Specialty: Restaurant
Employees number: 51-200 employees
December 2017
December 2017
Aloha is a lifesaver! I have used many many systems in my 10 years as a waitress and the majority of the companies I have worked for prefer Aloha. The amount of modifiers per entree items help with being intuitive and helps with server training as well. Each entree can be assigned certain buttons that help the servers efficiently place orders with ease of access. There is also a way to add and delete buttons so that should your menu change or need updating, there is a way to update within 24 hours.
Adding and Deleting buttons is a little complicated if you are not familiar with the system. While you CAN do a lot with the system, it does take a lot of customer support to help any new users navigate through the software. This is a small price to pay for the ease of access that Aloha provides.
Kathy from Revolution rotisserie and bar
Specialty: Restaurant
Employees number: 11-50 employees
December 2017
December 2017
Overall this product works very well, and is very easy to figure out if you sit and learn for a bit. There are many integrated functions that allow us to do many things within the system. The staff finds it very easy to use as well. Very few problems.
I can edit most things on my own, and the ease of changing things in the POS is fairly simple. The ergonomic design makes it easy for staff to use.
I think the customer service sometimes lacks, in terms of getting through to the right person to help and then the problem never truly being resolved. Some of the buttons I have needed in the past, are not allowed on my end and I have to call and have someone add them to my end which is silly.
Andy from 3G's LLC
Specialty: Restaurant
Employees number: 11-50 employees
November 2017
November 2017
support team is terrible, they barely speak English they cant fix any issues and don't care about the system going down on a busy Saturday night
It's easy to use for servers Programming is ok when you get use to it. they layout is nice
there needs to be a local help desk its all directed
Never stays online, system goes down all the time terrible. no one wants to properly fix it they want to pass it on via email and leave you with no system
John from Treaty
Specialty: Restaurant
Employees number: 11-50 employees
October 2017
October 2017
This company sells inferior products as new them rip you off when you need to replace
The staff that supplied it, rude , unhelpful, always out to rip you off. No service support unless you pay ridiculous fees
Ahmad from Restaurant
Specialty: Restaurant
Employees number: 11-50 employees
September 2017
September 2017
Underpaid stuff / It's old bulky takes too much space
Older system that used by waitress and waiters but it's ancient so older focus knows how to use it.
Buyers beware Aloha will get you in every way they can. They will sell you the same system and they will screw up in their service charge in every way they can, so please find your self a different system.
Jamie from Fish & Richardson P.C.
Specialty: Other specialty retailer
Employees number: 1,001-5,000 employees
September 2017
September 2017
I always found Aloha very user-friendly. It is easy to navigate and customize to your company's needs.
Sean from Wild Wing Cafe
Specialty: Restaurant
Employees number: 51-200 employees
August 2017
August 2017
Easy to use at POS. Easy to train someone on. Easy to program new products, prices or menu's on. Quick speed.
When downloaded new version, lost most of old stuff. Sometime when calling for support we get someone that really doesn't seem to know what their doing.
Tina from Rockin Baja Lobster
Specialty: Restaurant
Employees number: 51-200 employees
June 2017
June 2017
Very user friendly, easy to teach to new employees. Easy to process payments and close out checks. Easiest use for bartenders I've seen.
Different functions available at different places I've worked at. If there is ever a power outage there is no built in backup battery or access to the open checks.
Phuong from Rockin' Baja Lobster Group
Specialty: Restaurant
Employees number: 201-500 employees
June 2017
June 2017
Organization of files, user-friendly interface, can organize both HR files along with other paperwork
Glitchy, occasionally not enough communication within customer service dept. (Ex: we were told one thing by one representative and something else from another)
Raleigh from Fenix
Specialty: Restaurant
Employees number: 11-50 employees
June 2017
June 2017
Aloha is amazing if you know how to work it.... You can run everything through it, reports, inventory, sales. It tracks what the employees are entering and who is voiding out tickets.
You have to take a class in order to really understand the full potential Aloha offers. We have used the system for 4 years and i am still having trouble figuring out each function.
Julia from Rockin Baja Lobster
Specialty: Restaurant
Employees number: 201-500 employees
June 2017
June 2017
Aloha used to be more an industry standard but they are falling behind the times due to outdated software and ease of integration.
Ease of usability for Front of house
Reliable
Industry Standard/ Familiarity
Good customer service if you pay for that service
Outdated software
Limited additional software upgrades
Lack of reporting options/ We use secondary program to generate reports (CTUIT)
Stephanie from Front Porch Pub
Specialty: Restaurant
Employees number: 11-50 employees
May 2017
May 2017
Not worth time and money spent.
User friendly, FOH clean and simple. Menu's look clean. Navigating through screens as a manager is simple.
BOY very complicated to navigate through. Adding items to multiple screens takes a very long time.
Taleen from Spice Monkey
Specialty: Restaurant
Employees number: 11-50 employees
May 2017
May 2017
Weekly and summary reports are easy, clock ins are easy to adjust. Having the ability to temporarily disable a menu item is great.
It takes multiple steps to change a menu, and to add items. You have multiple cash out sheets, so it is complicated to count out at the end of your shift
Vince from All Aboard, Inc.
Specialty: Restaurant
Employees number: 11-50 employees
May 2017
May 2017
Been using Aloha POS software at three of our restaurants. Easy to train staff. Only negative is that NCR is too big of company to respond to customers needs on a timely basis.
Quick to learn. Great for multi units operations. No monthly fees, can purchase Aloha outright. Provides necessary reports to efficiently run and operate your business. Durability.
NCR support response time to issues . Monthly Fees for optional products e-cards, loyalty. Unable to purchase swipe e-cards from other sources.