I've had great experiences with Aloha over the years. Customer support knows when to escalate issues and generally the response times are quick. The software is easy to learn for FOH and back office manager functions are intuitive.

Aloha has the capability to handle any concept protype in development then seamlessly transition into multi-units. Reporting structure is best in class with unit level metrics remaining a priority.

NCR Aloha is one of the pricier options which should really only be utilized with multi units. It's too robust and complicated for the average mom and pop place.

Absolutely great across the board

All aspects of back office management is well integrated into one platform.

Sometimes has long lags in between screens.

I have used it quite a bit but not for years and I'm using again. The system has not changed much at all.

I liked it a lot in the 80's but now, it's still the same. It's clean and front end easier to use as it always was.

The software is challenging to navigate and is not as easy to use as many of the other systems on the market today. They system is clunky and takes forever to program and input new information for use. Then, the refresh that has to be completed. Outdated program. There are way too many people and systems involved in the customer service. i3, NCR, Aloha...it's a joke when you need something done and it takes forever to get resolution.

Overall this product works very well, and is very easy to figure out if you sit and learn for a bit. There are many integrated functions that allow us to do many things within the system. The staff finds it very easy to use as well. Very few problems.

I can edit most things on my own, and the ease of changing things in the POS is fairly simple. The ergonomic design makes it easy for staff to use.

I think the customer service sometimes lacks, in terms of getting through to the right person to help and then the problem never truly being resolved. Some of the buttons I have needed in the past, are not allowed on my end and I have to call and have someone add them to my end which is silly.

Been using Aloha POS software at three of our restaurants. Easy to train staff. Only negative is that NCR is too big of company to respond to customers needs on a timely basis.

Quick to learn. Great for multi units operations. No monthly fees, can purchase Aloha outright. Provides necessary reports to efficiently run and operate your business. Durability.

NCR support response time to issues . Monthly Fees for optional products e-cards, loyalty. Unable to purchase swipe e-cards from other sources.