About NCR Aloha

Aloha POS (point of sale) is a cloud-based solution designed for various types of businesses in the restaurant industry that include casual dining, quick service, fast-casual, and fine dining restaurants. This solution can be used on fixed POS terminals, consumer mobile devices, and built-for-purpose handheld devices. It can also be installed on-premise.

The Aloha POS system can be used to enter dine-in orders, complete payment processing, access mobile/online ordering information, improve restaurant operations and customer service, and help streamline the preparation of food and delivery services. The solution's architecture and programming are consistent across sites/locations enabling restaurant staff to operate the Aloha system from multiple sites....


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

71 Reviews of NCR Aloha

Average User Ratings

Overall

3.67 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.0

Functionality

4.0

Ratings Snapshot

5 stars

(22)

22

4 stars

(24)

24

3 stars

(10)

10

2 stars

(8)

8

1 stars

(7)

7

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 71 results

November 2020

Edward from Concept restaurants

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

November 2020

Aloha Everybody

We have partnered with NCR and have had a great experience from install to support.

Pros

Ease of use and the ability for our management teams to continue to program easily with out support.

Cons

The software and hardware were outdated in 7 years and cost a good amount of money. It’s understandable that technology advances exponentially however It becomes an annoyance to spend so much money for a limited time frame. NCR should have a trade program to help with the transition.

Reasons for Choosing NCR Aloha

We had issues with toast support in the beginning pushing us towards a company we were more comfortable with.

Reasons for Switching to NCR Aloha

The software was not user friendly and was very outdated.

November 2020

Peggy from Jeff Ruby Culinary Entertainment

Company Size: 501-1,000 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

November 2020

NCR Aloha is here to stay

Very satisfied with the software programming overall. Very happy with our local account rep and local support. The support they give us is tremendous. We have been with Aloha / NCR for six years, started with 4 locations, and have added 3 more in the last 4 years. We have the same account rep which is terrific. He knows our Brand, our set up, and is able to make valuable suggestions to make us successful.

Pros

Asking the right questions to the right people, NCR can pretty much do anything we request. We use most of your product, including take out and delivery. I like that everything is integrated. We upgraded to command center from secure access to manager our 7 locations, great software. Having terminal access to the locations is great for testing and training. Management loves the Pulse App.

Cons

The way take out and delivery is programmed through AO. The delay between the POS data base and ATO is tedious. The help desk support lately has not been as good since COVID. Most issues need to be escalated to a level 3 tech, and no one can be found when needed. Waiting and waiting for a call back. We have to reach out to our local support in most cases to finish the support call. Very frustrating for our teams in the restaurant.

Reasons for Choosing NCR Aloha

The [SENSITIVE CONTENT HIDDEN] that purchased the software, in 2014, wanted software that would easily integrate with other software important to our success.

Reasons for Switching to NCR Aloha

Switched in 2016, needed software that would take us into the future and would integrate with 3rd party software, example Compeat, Avero, Hot Schedules, etc....

August 2020

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

August 2020

Aloha to Aloha

Aloha was a leader in the industry, but I don't feel they have kept up with the other, newer and more streamlined systems. I've often felt as though they keep trying to put makeup on the old version and not bring anything new. But the cost associated with this system is astronomical.

Pros

I really like the setup and the presentation of the software. The older versions were always clean and I like that they kept this through the years. The software works well and is user-friendly. The layout is nice and easy to read and find what you are looking for. I mostly liked the ability to pull up the reporting on my phone via the app. It was amazing!

Cons

This program continues to grow and expand but I don't feel it is doing so in a good way. While they focus on what they have always done, other systems provide more and seem to do so in a more streamlined manner. The support is lacking and hard to get through to the right person to help. They use so many people or satellite companies that have limited resources. I used one that said they were large and could handle all we were rolling out, but they could not. They were never there when we needed them.

Reasons for Choosing NCR Aloha

We inherited the system and for a while it was nice, but we eventually sold it to purchase a newer system

December 2020

Patrick from Tortazo

Company Size: 2-10 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

December 2020

Review of Aloha

Good - We enjoyed working with the local branch and helping us set up or system.

Pros

The ability to integrate with many other third party software companies was very important to us. We are anticipating scaling in size quickly over the next few years and didn't want to outgrow our system.

Cons

None - we are happy with the software. We would perhaps like more training so that we can fully utilize parts of the software that we may not know exist.

Reasons for Choosing NCR Aloha

Our partnerships with other companies already established with our parent company.

November 2020

Andrew from The Varsity

Company Size: 201-500 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2020

My Review

Overall, it's been a mixed experience. Our local retailer got bought out by NCR and that's been a difficult process because the level of personal support changed for the worse. One of our largest deployments was delayed by six months+ because they couldn't supply us with hardware! Yes, NCR could not supply the stuff they manufacture. But again, that's not a software issue. Specifically software, it's been a good experience.

Pros

Device compatibility across windows workstations. Ease of end user use and ease of basic programming.

Cons

The worst part for us is the lack of the ability to push out changes to terminals without doing a complete system refresh and taking the entire FOH down for > 3 minutes. Often we'll notice a price or an item issue during business hours and have to take the whole FOH down just to update a modifier or something of the like. Also, there's no compatible tablets that work with chip and pin to line bust and run faster drive thru service. That's more of a hardware issue for sure, but it's a real sour note for us. Additionally the IBER process seems to be pretty fragile when using third party services like omnivore and even above store reporting suites. We'll have an IBER crash at least once a week during a busy shift.

Reasons for Choosing NCR Aloha

At the time, Aloha offered the best local support.

Reasons for Switching to NCR Aloha

Mostly to unify our platform to one system, but also because Aloha had the best local support at the time.