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Aloha POS software

41 reviews(3.5/5)
41 reviews(3.5/5)

Aloha POS is a cloud-based retail solution designed for various types of dining restaurants that include casual dining, quick service, fast casual and fine dining restaurants. Aloha POS can be used on fixed point of sale (POS) terminals, consumer mobile devices and built-for-purpose handheld devices. The solution also supports on-premise services.

Aloha POS can be used to enter orders and payments, improve overall operations and streamline the preparation of food and delivery. The solution's architecture and programming is consistent across sites, so employees can operate the system if they have previously used it at a different site.

Other key features include a barcode scanner, credit card processing, special orders and sales commissions. The system's inventory management capabilities include inventory tracking, automated ordering, inventory reports and purchase orders.

Aloha POS offers support via phone and through an online knowledge base.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8

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41 Reviews of Aloha POS

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  • Thomas from Chefs Crossing Countries

    Specialty: Restaurant

    Number of employees: 11-50 employees

    July 2018

    Dependable product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We used Aloha in most restaurants I've worked. I have used Aloha in Central America in 4 different locations. Purchased by owners for its ease of use.

    Cons

    Its older designs are not easily updateable. Support used to be a crapshoot, but now in the super competitive market of specialized POS, I'm sure they have improved their phone professionalism.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • TJ from Settlers Hospitality Group

    Specialty: Restaurant

    Number of employees: 201-500 employees

    July 2018

    Costly, but great operating, staff enjoyed, easy system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use, staff friendly, back office ok, once set up. Reporting is easy & efficient. Cloud based a big plus

    Cons

    Set up is brutal, cost is high, customer service was non existent. System did crash more than once. Wasn't easy to integrate payroll or sales history

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Julius from EAC YOUTH

    Specialty: Gifts

    Number of employees: 51-200 employees

    July 2018

    Aloha POS makes transactions easy.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Cloud based storage makes your records accessible anywhere anytime, easy to use, cheap for use in both small-scale and large-scale users, mobile software makes it great to access transactions from remote locations.

    Cons

    Customer response is not up to expectations but generally all the features are great makes work easy no need for paper records.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Timea from Country Fair Inc.

    Specialty: Restaurant

    Number of employees: 201-500 employees

    June 2018

    Not bad, could be better

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's not bad, but make sure that you have clear plans for implementation if you are a start up.

    Pros

    Easy to use, most of our employees used it before, we didn't have spend time on training them, it can be customized to meet your needs

    Cons

    With all the customizing it's easy to make mistakes. One field can interfere with the other. It's a nightmare to get it integrated with our payroll.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Robert from Jimboys

    Specialty: Restaurant

    Number of employees: 51-200 employees

    May 2018

    Best POS enterprise on market

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Have used over 4 different POS enterprises. Aloha and NCR is best service and options no questions asked

    Pros

    Have used full service, QSR, and mobile pos products and always have been satisfied. Hosted services are a huge plus. Customer support is always painless and quick to produce a solution.

    Cons

    A little pricey but worth paying. If app is implemented it is based off POS database making some changes to the app not feasible

    This review was submitted organically. No incentive was offered
    Review Source

  • Audrey from Tackleberry

    Specialty: Restaurant

    Number of employees: 2-10 employees

    March 2018

    One of the best restaurant POS systems out there

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall a rounded score of a solid A!

    Pros

    A restaurant POS system powerful enough to run an entire restaurant on. Aloha is definitely an easy-to-use software. The core features are designed specifically for restaurant success.

    Cons

    The cost is really the only cons that I could say for the software, however, with that said, you get what you pay for.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Jazmin from Flour Bakery + Cafe

    Specialty: Restaurant

    Number of employees: 201-500 employees

    March 2018

    Aloha was our old POS system that was fine for a smaller business but not for a company of our size

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    For a smaller company (100ppl) this wasn't a bad POS system. For larger companies I'd suggest a different POS system.

    Pros

    Once you understood the setup and features it was easy to use and train staff on. It was also nice you could create multiple gift cards at once.

    Cons

    It was clunky and hard to integrate with our business that was expanding. When we incorporated more online orders/catering software this program wasn't keeping up to our standards.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Sonam from TSYS

    Specialty: e-Commerce

    Number of employees: 501-1,000 employees

    February 2018

    A POS with all advnced features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good to use

    Pros

    Its a system which has all advanced features and also very easy to use while few pos systems are difficult to use

    Cons

    It should provide free trial version atlest for 3 months.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Don from Shuckin' Shack Franchising, LLC

    Specialty: Restaurant

    Number of employees: 201-500 employees

    January 2018

    POS functionality

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    It is too difficult to navigate the back of the house functionality. There are too many steps involved.

    Pros

    Ease of use for servers in that the categorization and screens are easy to follow and remember. The checkout feature for daily data capturing is also very usefull.

    Cons

    Back of the house programming. Changing buttons and designing screens, along with changing the footer on the customer ticket, is too difficult to navigate easily.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Elliot from be nicerestaurants

    Specialty: Restaurant

    Number of employees: 201-500 employees

    December 2017

    lack of ability to fix problems with hardware

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    lack of ability to speak with service managers. We are operating a business and struggle to maintain standards when fighting with the computor

    Pros

    when the computer it worked it was very stable system, i think its rediculas that i need to write one words of positive when it isnt a positive experience

    Cons

    service is awful- cant fix all the problems, we had credit card processing issues and checks double printing on multiple kitchen printers. sometimes just switching out the unit isn't the solution. We have called and emailed for weeks and problems are not being resolved.

    This review was submitted organically. No incentive was offered
    Review Source

  • Chris from Tipsy'z

    Specialty: Restaurant

    Number of employees: 11-50 employees

    December 2017

    Horrible System and even Worse Customer Service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Cons

    I wish I could give them a "0," because this is the absolute worst company I have ever done business with... They do not return phone calls or emails, routinely overcharge my account, deduct money without warning for chargebacks that I have no knowledge of or have received no paperwork regarding. I never know who to call for what because the company is so large and they source everything to different departments. I cannot express enough how much displeasure, frustration, and anger doing business with this company has caused me. I have reached my limit and will be switching our POS system as well as processing away from Aloha and NCR. DO NOT MAKE THE SAME MISTAKE I DID.... AVOID THIS COMPANY!

    This review was submitted organically. No incentive was offered
    Review Source

  • Nichole from Tavern 101

    Specialty: Restaurant

    Number of employees: 51-200 employees

    December 2017

    Aloha! Hello!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Aloha is a lifesaver! I have used many many systems in my 10 years as a waitress and the majority of the companies I have worked for prefer Aloha. The amount of modifiers per entree items help with being intuitive and helps with server training as well. Each entree can be assigned certain buttons that help the servers efficiently place orders with ease of access. There is also a way to add and delete buttons so that should your menu change or need updating, there is a way to update within 24 hours.

    Cons

    Adding and Deleting buttons is a little complicated if you are not familiar with the system. While you CAN do a lot with the system, it does take a lot of customer support to help any new users navigate through the software. This is a small price to pay for the ease of access that Aloha provides.

    This review was submitted organically. No incentive was offered
    Review Source

  • Kathy from Revolution rotisserie and bar

    Specialty: Restaurant

    Number of employees: 11-50 employees

    December 2017

    Aloha POS works great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall this product works very well, and is very easy to figure out if you sit and learn for a bit. There are many integrated functions that allow us to do many things within the system. The staff finds it very easy to use as well. Very few problems.

    Pros

    I can edit most things on my own, and the ease of changing things in the POS is fairly simple. The ergonomic design makes it easy for staff to use.

    Cons

    I think the customer service sometimes lacks, in terms of getting through to the right person to help and then the problem never truly being resolved. Some of the buttons I have needed in the past, are not allowed on my end and I have to call and have someone add them to my end which is silly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Andy from 3G's LLC

    Specialty: Restaurant

    Number of employees: 11-50 employees

    November 2017

    Worst system and support service is terrible

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    support team is terrible, they barely speak English they cant fix any issues and don't care about the system going down on a busy Saturday night

    Pros

    It's easy to use for servers Programming is ok when you get use to it. they layout is nice
    there needs to be a local help desk its all directed

    Cons

    Never stays online, system goes down all the time terrible. no one wants to properly fix it they want to pass it on via email and leave you with no system

    This review was submitted organically. No incentive was offered
    Review Source

  • John from Treaty

    Specialty: Restaurant

    Number of employees: 11-50 employees

    October 2017

    Outrageous customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This company sells inferior products as new them rip you off when you need to replace

    Cons

    The staff that supplied it, rude , unhelpful, always out to rip you off. No service support unless you pay ridiculous fees

    This review was submitted organically. No incentive was offered
    Review Source

  • Ahmad from Restaurant

    Specialty: Restaurant

    Number of employees: 11-50 employees

    September 2017

    Aloha POS review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Underpaid stuff / It's old bulky takes too much space

    Pros

    Older system that used by waitress and waiters but it's ancient so older focus knows how to use it.

    Cons

    Buyers beware Aloha will get you in every way they can. They will sell you the same system and they will screw up in their service charge in every way they can, so please find your self a different system.

    This review was submitted organically. No incentive was offered
    Review Source

  • Jamie from Fish & Richardson P.C.

    Specialty: Other specialty retailer

    Number of employees: 1,001-5,000 employees

    September 2017

    Preferred POS software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I always found Aloha very user-friendly. It is easy to navigate and customize to your company's needs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Sean from Wild Wing Cafe

    Specialty: Restaurant

    Number of employees: 51-200 employees

    August 2017

    Good customer service, quick reslove.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use at POS. Easy to train someone on. Easy to program new products, prices or menu's on. Quick speed.

    Cons

    When downloaded new version, lost most of old stuff. Sometime when calling for support we get someone that really doesn't seem to know what their doing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Tina from Rockin Baja Lobster

    Specialty: Restaurant

    Number of employees: 51-200 employees

    June 2017

    Very easy to use and to teach

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Very user friendly, easy to teach to new employees. Easy to process payments and close out checks. Easiest use for bartenders I've seen.

    Cons

    Different functions available at different places I've worked at. If there is ever a power outage there is no built in backup battery or access to the open checks.

  • Phuong from Rockin' Baja Lobster Group

    Specialty: Restaurant

    Number of employees: 201-500 employees

    June 2017

    Software streamlines HR documents but is still glitchy.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Organization of files, user-friendly interface, can organize both HR files along with other paperwork

    Cons

    Glitchy, occasionally not enough communication within customer service dept. (Ex: we were told one thing by one representative and something else from another)

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