--- title: "Aloha EPOS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Aloha EPOS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Aloha EPOS is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/aloha-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / [Aloha EPOS](https://www.softwareadvice.com/retail/aloha-profile/) / Aloha EPOS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/aloha-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/aloha-profile/alternatives/) # Aloha EPOS User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 68 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 3.8/5 - Value for money: 3.8/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 33 reviews (49%) - 4 stars: 27 reviews (40%) - 3 stars: 4 reviews (6%) - 2 stars: 1 reviews (1%) - 1 star: 3 reviews (4%) ### Most mentioned pros - Outside of those issues, the platform has performed very well. - The overall software was a great option and do believe the value is there with the help you recieve. - It is easy to learn, and teaching employees to use is a lot easier than with other similar POS systems. ### Most mentioned cons - If there is any error, system will freeze frequently, and you have to reset to get it back if you want to have the system running again. - When clocked in under bartender you have to use that specific pos to close out, and if that specific pos is down you can't do anything until fixed - There is one specific issue that comes to my mind from using Aloha that I liked least. When I was typing in an order one day and then sent it through to the kitchen, the kitchen was not able to receive the entire order of what I typed. ## Aloha EPOS customer reviews Showing reviews 1-25 of 68 (page 1). ### aloha - Overall rating: 5/5 - Reviewer: Sally T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros this is my number one recommended software for restaurants and bars. it is very easy to use whether you are the admin doing the adjustments or the user putting in order. #### Cons sometimes we have issues with new updates and getting new options put in to the system --- ### Aloha Makes Everything Easier - Overall rating: 5/5 - Reviewer: Susan U. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Aloha has been overwhelmingly positive and very helpful in organizing and keeping track of everything at our restaurant. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Aloha is extremely intuitive and simple to use. It’s great for people who are new to the restaurant industry. And great for those of us who are seasoned. #### Cons I dislike that it must be run insync with Windows. --- ### A-NO-ha - Overall rating: 1/5 - Reviewer: Leigh L. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. You can not solve any problems with Aloha, you can only create them. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Functionality: 1/5 #### Pros Aloha is dated so it makes it easier for senior citizens to use. #### Cons Everything. Aloha has next to no functions that a current POS system in the food service industry should have. It really is a waste of time trying to use it and I would tell anyone considering using it in their restaurant that they are making a MASSIVE mistake. --- ### Decent Program - Overall rating: 4/5 - Reviewer: Elizabeth S. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is easy to learn, and teaching employees to use is a lot easier than with other similar POS systems. #### Cons Menu changes and initial setup takes forever, and updating items for daily specials and menu changes is more time consuming than with other systems. --- ### A good product that did not keep up with the times - Overall rating: 4/5 - Reviewer: William K. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We us Aloha for Point of sale at a restaurant. Our biggest problem, is that we can't do basic necessary upgrades like accept chip reader credit cards, or online ordering. Our server software is not compatible without windows 10 and windows 97 is out of date. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros The front of house interface is relatively easy to use. Quick and easy to navigate. The back of the house component is moderately easy to use and change. #### Cons The problem with this platform, is that because of its design, it can not keep up with regulatory or technological advancements. It was a major outlay financially, and because ti is not flexible, it can not be brought up to date, it needs to be replaced. #### Reasons for choosing Aloha EPOS It was more restaurant friendly and widely used in the industry. #### Reasons for switching to Aloha EPOS more flexibility and ease of use --- ### Great software for restaurants! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Events Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Aloha is a great POS for restaurants, I think it can be used for restaurants of all sizes. We were able to manage a high volume with the software. I was really happy with it and would definitely use it again. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It was easy to use and setup all of the different variations for the restaurant food items. It was also easy to use from a management perspective, track per person average sales, etc. #### Cons Nothing comes to mind, it was a great software at the restaurant and easy to train employees on. --- ### A little outdated, but gets the job done - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used Aloha for the past 10 years. Although the software serves it purpose well, I do feel like newer technology is coming out that has already surpassed Aloha. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The software is easy to learn and the interface is simple and straightforward. #### Cons The system seemed to need rebooting quite often in the middle of a shift which would be frustrating for our restaurants team members who needed to ring up items on the Aloha terminal. --- ### Hello Aloha!! - Overall rating: 5/5 - Reviewer: Alexandra C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros If you are in the resturant industry you need to use Aloha for your POS. It is easy to use, gives you the lay out of the resturant and is easy to add items or change information in the system. It does a great job keeping track of orders and tables. #### Cons It has shutdown before and caused panic, but if it's not as easy fix, someone is always out to fix the system super quick! --- ### Great Price for a Restaurant starting out - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered I'd recommend it for a restaurant or bar. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros This is an easy to use and update POS for any restaurant. I have used it in the past and it is easy to separate checks, open tabs, and run reports. Everything is simple and straightforward. #### Cons Some items are a bit out of date and I hope they fix that in newer updates to the system. --- ### Good Restaurant POS - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Has the features you need, good organization and UI. #### Cons It can take a bit of time to learn your way around it, but that's the case with any new POS. --- ### Ringing in Food - Overall rating: 5/5 - Reviewer: Heather S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using Aloha as a server made putting in orders so easy. The mods were all right there with the menu items making even larger orders quick and seemingly error proof. The listing of the order placed was clearly visiable on the left side of the screen so add on or mistakes were seen before the order eas sent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros While setting up the menus in the system the organization and catorgies were so easy to set up. The rep waa very knowledgeable and asked questions about the food itself to better understand the needs of the servers ordering process. #### Cons When we made menu changes it seemed difficult and expensive to remove or add items. The reps were slow to reply and kept trying to sell am upgrade our system. --- ### Aloha Review - Overall rating: 4/5 - Reviewer: Tyler B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros This is a very reliable POS system. They've been a mainstay forever. It remains easy to use on the server/bartender side. #### Cons The difficulty of this system is on the manager/owner side. Because this system is not cloud based, there is a big lack of functionality, especially not being able to view the daily restaurant performance while away from the location. In order to change items in the system, the entire system has to be re-booted, which is not ideal during service. Reporting is hard to use and requires a time commitment to get the reports you need. At times, it can be "clunky". --- ### Overall Great Product - Overall rating: 5/5 - Reviewer: Ronnie B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall easy to maneuver software. Easily controls employee clock in/out times. Holds easy access to sales through the POS. Overall great product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Easy to learn software, most things are easily coded to navigate at ease. In the POS things are categorized which makes it easy on new employees. #### Cons Nothing stands out enough to dislike the software, sometimes the POS freezes and it needs to be manually restarted. --- ### Cannot go without - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Like anything, it was a little hard to get used to at first. But now that the staff knows the ins and outs of the program, everyone is on board and it's really helped our business move forward. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The layout is nice and organized. The customer service is amazing as well #### Cons It was a bit hard to integrate with our current business structure. But were were more than willing to work it out. --- ### Bartending Software Experience - Overall rating: 5/5 - Reviewer: Karli T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered Great. Would highly recommend for any business because of how easy it was to navigate and teach to others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and to access various categories of drinks and food. This software was also easy to input information and specific discounts into for the bar. #### Cons Sometimes it was difficult to go back on the menu. The order might have had to be restarted if you were looking to return to a different page. --- ### Simple - Overall rating: 5/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience on front and back of the house. Easily read reporting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use software, well designed, easily navigating through menu options and modifiers. #### Cons No longer partnered with Radiant Hardware. --- ### It was good but could be better - Overall rating: 4/5 - Reviewer: Lisa A. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Fairly simple operations, things made sense while they were on the different pages. #### Cons So many pages, only one way to get to specific pages. --- ### Glitchy - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Restaurants - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros I like that the menu items are easy to modify before sending them back to the kitchen. I also like that you can see the exact layout of the tables from the screen rather than just a list of numbers. #### Cons The software freezes or goes down way too frequently. --- ### I Love Aloha - Overall rating: 5/5 - Reviewer: Disa G. - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. shorter wait times and better table turnover #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros this was the easiest system i have ever used for ordering foods, payments, reservations, inventory etc #### Cons the customer service was a bit shotty in the beginning often taking hours to respond --- ### Worth the money - Overall rating: 5/5 - Reviewer: Cary W. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great, very few hiccups and great customer service when needed #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very easy to use and understand. Made everything so quick and the learning process was very short. Loved it. #### Cons What I liked least was having a PC as a main terminal. Would have been easier if we can change more on the fly using a terminal. Also interning tips separated by currency wasn’t the most efficient. --- ### Easy to use - Overall rating: 4/5 - Reviewer: Chad H. - Industry: Restaurants - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I use aloha daily. The formatting of the program is very easy to use without much of any instruction. #### Cons Should have a way to view even after the system starts a refresh. That would be my biggest complaint. --- ### its gives you a good service and with small budget - Overall rating: 5/5 - Reviewer: Heba H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For managers great tool to keep track of all the comps void labor etc. #### Cons The credits cards system from time to time goes down. Customer service is hard to reach in a timely manner. --- ### Aloha POS - Overall rating: 4/5 - Reviewer: Kelly V. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used other for free trial - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good for the money and for what it is. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Decent POS, quick, easy to navigate. Beats Micros and Digital Dining by miles, but not quite best on the market (that's Toast, in my opinion). #### Cons No frills, but that can be a pro or a con, really. --- ### Great Platform for Restaurants - Overall rating: 4/5 - Reviewer: Aireanne T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Aloha POS has been great. The system is reliable and meets our operational needs well. The only challenges we’ve encountered have been occasional outages and slow reboot times, which can be disruptive during service. Outside of those issues, the platform has performed very well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I’ve used aloha in managing in multiple restaurants, it was a very user friendly set up with payment processing, we did have a few issues with it going out during service but customer service was extremely helpful during the process. We were able to make changes to menu availably pretty quickly in the the back of house. The overall software was a great option and do believe the value is there with the help you recieve. #### Cons The outrages we had on a few occasions and the amount of time it took to reboot up when we did have the software go down. --- ### Make your F&B ePOS work for you the easy way - Overall rating: 4/5 - Reviewer: Brian H. - Verified reviewer: Yes - Industry: Higher Education - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Put it this way: when I would go to interview here and there for management positions in restaurants, one of the first things I'd do is steal a quick glance around to see what ePOS was in use. When I would see Aloha, it was an immediate sense of relief. They are just so easy to learn and use. So much so that I dare say it will still help you save money even if you are replacing an old, paid-off system that did get the job done (kind of). For example, I cannot tell you how many nights I have spent, exhausted after a crazy shift with a arbitrary ePOS and a crying server or bartender because their checkout got butchered by some mistake, then the attempted "fix" didn't have the intended effect, then the fix to fix the fix went haywire - that won't happen anymore. Aloha will simply the process for your staff = reduced training hours, far fewer incorrect orders sent to the kitchen, less servers running to the expo to rattle off what they "actually meant" when they tried to use archaic codes to modify an item, less food coming back to the kitchen because it isn't right, easy checkout that does fabulous things like letting an admin level user undo things like erroneously split tables or incorrect payments assigned to incorrect seat numbers, and I haven't even gotten to it's back-of-the-house superiority. You can get any report generated to show you just about any piece of information you would like about your business, as the system is easily customizable for your needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I have worked in restaurant management across the world, and have encountered various ePOS systems that do the job but that's about it. Aloha is not one of those. You could quit literally sit someone down in front of it and in 5 minutes they'll know the basics, 10 minutes they will be able to enter more complex orders and complex checkouts (e.g. split checks, etc.), and in 30 minutes they could be capable of programming your entire business into it from scratch and running any report you could want. A la iPhone. It really is that simple to use. #### Cons Like any computer, terminals can sometimes get glitchy and must be rebooted, but impatient folk servers and managers alike may start thumping on the screen with their pens, fingernails, etc, and after awhile it will take a toll on the touchscreen. But I've experienced this in $10mln/yr volume restaurants when they are under heavy use, not $2mln/yr volume businesses. #### Reasons for switching to Aloha EPOS Ease of use means money saved ## More reviews [Next reviews](https://www.softwareadvice.com/retail/aloha-profile/reviews/?page=2) --- Aloha EPOS Reviews, Pros and Cons - 2026 Software Advice