Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
3.5 / 5
Customer Support
4.0 / 5
Functionality
3.5 / 5
Pros
"We love the fact that the front end of the software is so user friendly and easy for our vendors to use. It is straightforward, simple, and clean. Makes training new vendors pretty painless. "
"Appetize is a very user-friendly product, making it easy to train employees. The option to add photo of items makes it even easier for for those operating the equipment."
"User experience is smooth. Generally easy to set up. GUI is aesthetically pleasing. Deploys and scales well."
Cons
"Set-up: Printer cable is hard to attach/detach. Software can be slow upon installation."
"I think Credit Card services could be more consistent. I have seen many transactions go through only to be declined upon settlement "
"It freezes and often reboots itself without being prompted."
Appetize Reviews
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September 2020
Kelsey from Cincinnati Tennis LLC
Company Size: 11-50 employees
Industry: Sports
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2020
Appetize Point of Sale Reviews
Overall, we truly enjoy working with Appetize and we love the support teams/people that we have had on site during our events. They are knowledgeable and willing to do anything to help us. The POS registers are functional and for the most part, easy to use, which we like.
Pros
We love the fact that the front end of the software is so user friendly and easy for our vendors to use. It is straightforward, simple, and clean. Makes training new vendors pretty painless.
Cons
I would say the thing we like least is that some of the back end reporting isn't always exactly what we are looking for. We have very specific reporting needs, because of the nature of our event, and sometimes we struggle a bit with that. The support team is great though, and have worked with us on trying to customize or build reports that fit our needs. Is a long process, because we do things a little funky at our venue, but they are willing to listen to our needs and try to find solutions that will work for us.
Reasons for Switching to Appetize
Our previous system was very old school, and did not have any capabilities to connect to a back end (reporting/data/etc). So this was a huge upgrade for us to have Appetize Connect to work with.

Response from Appetize
Replied September 2020
Hi Kelsey, Thanks so much for your feedback! We're thrilled you find our platform straightforward, simple and clean and easy for your vendors. Sorry to hear you experienced some issues with reporting, though we know you've been in touch with our customer support staff who are helping you customize the back-end. Our priority is to exceed expectations for our customers, and we hope you continue to have the best experience possible, so feel free to reach out to us at support@appetize.com if you need further assistance. We want to ensure you have the best possible experience with our product. Thanks so much, Appetize
September 2020
Jason from SSP America
Company Size: 5,001-10,000 employees
Industry: Restaurants
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
3.0
September 2020
Beast POS for quick large scale deployment and professional results
Overall, Appetize is a great POS system that gets you a lot of bang for your buck. With its ease of deployment, it enables customers to professionalize previously outdated cash registers. As a newer option in POS world, it doesn't yet provide all the bells and whistles that the most complicated operations might require, but they have made impressive strides already (with big things in the works already) and can handle most food and beverage POS needs for less initial investment of time and money.
Pros
Appetize is way easier to setup than similar POS systems. The software is intuitive and quick to master and the hardware options make planning large deployments much easier.
Cons
Because Appetize software runs on lots of different hardware platforms customers often use the most cost effective solutions rather than the hardware they actually need. If you buy the cheapest hardware that Appetize will run on, it may have issues. If you do buy the more expensive hardware, you instead have to worry about securing that hardware itself. IPads run Appetize really well, but you cannot always just hand them out like candy to seasonal staff.
September 2020
Casey from POS Upgrades
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
2.0
Functionality
3.0
September 2020
Recommend for quick service restaurants
Appetize is a fun company to work for. The software is generally easy to use. I’ve never ran into an issue that didn’t have a reasonable/temporary work around. It seems that with every new version that is released a problem is solved but a new problem is created. From what I can tell they have a team that isn’t always on the same page but they care about their clients and creating a positive experience for the fans/customers. I personally have been treated well and can say I’ve enjoyed my overall experience with Appetize.
Pros
User experience is smooth. Generally easy to set up. GUI is aesthetically pleasing. Deploys and scales well.
Cons
There are issues with third party interfaces (gift cards, loaded value, student dining, etc). Restaurant/table service mode is sub standard mostly due to lack of check sync. I’ve heard from numerous Appetize associates that the reporting cannot be trusted. There are numerous issues with the KDS not limited to the device’s network card dropping its IP address when the printer runs out of paper.

Response from Appetize
Replied September 2020
Hi Casey, Thanks so much for your feedback! It's great that you find the user experience smooth and easy to set up, though we're sorry to hear you've experienced a few challenges, like third-party interfaces and issues with KDS. We continually upgrade our software to improve our platform for users, so feel free to reach out to us at support@appetize.com if the issues have not been fixed. Our priority is working with our customers to exceed expectations, and we want to ensure you have the best experience possible with our product. Thanks so much, Appetize
October 2020
Kathy from Cincinnati Tennis LLC
Company Size: 11-50 employees
Industry: Sports
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
October 2020
Great front-end product, a little more difficult to administer. On-site support Team outstanding!
Our salesman was outstanding. As often happens, once the technical team gets involved the salesman's promises are not quite as expected. Overall it is a very good product, but the back end reporting really needs attention. When you hear the support staff say 'I have been asking for that to get corrected for a few years', that is not a good indicator of a company's product support. I believe because Appetize grew so fast, they put all their efforts into R&D (and making the sale), and too little focus on supporting the product and fixing known issues. On-site support is so expensive, but they are outstanding.
Pros
Appetize is a very user-friendly product, making it easy to train employees. The option to add photo of items makes it even easier for for those operating the equipment.
Cons
Reports, they are inconsistent and not all are accurate. Takes so long to get a report changed or corrected. Absolutely the number one complaint. Also the cost of proprietary equipment is just too high.
Reasons for Choosing Appetize
Because it appeared to be so user-friendly, which it is. We didn't have enough knowledge on the back-end reporting.
September 2020
Doug from American Airlines Center
Company Size: 501-1,000 employees
Industry: Sports
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Peace of mind with Appetize
Stable environment and just works. Easy to implement and train staff that are constantly turning over. Less headaches than pervious POS solutions, I don't even know the Appetize support phone number because I really haven't had to use it!
Pros
Ease of use Simple to use, training part time staff Faster transaction times Great hardware solutions Solves all my problems!
Cons
I couldn't move to this product sooner!
Reasons for Choosing Appetize
Hardware flexibility, Admin portal, ease of use
Reasons for Switching to Appetize
Product was not stable, had problems, slow support response that took forever for someone to answer the phone. No updated features in years, caveman system.

Response from Appetize
Replied September 2020
Hi Doug, Thanks so much for your feedback! We're thrilled you find our platform simple to use and are experiencing faster transaction times and great hardware solutions. Our priority is to exceed expectations for our customers, and we hope you continue to have the best experience possible. Don't hesitate to reach out if you need anything from us! Thanks so much, Appetize
March 2021
Anonymous
Company Size: 51-200 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Functionality
4.0
March 2021
It has quirks about it
Pros
Easily demo with multiple devices at once to see multiple perspectives.
Cons
I don't like that when using a computer to run a demo that the functionality of using the mouse to scroll on phone or tablet can get a little finicky. Have to have everything set the way I want to prior to demoing so the client doesn't see the issues with appetize as an issue with our company's product while demoing.
September 2020
Robert from POSUPGRADES
Company Size: 11-50 employees
Industry: Food & Beverages
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
September 2020
POS Perspective
While supporting the software I deal mostly with user questions due to missing training. During live, I have had to deal with terminals going off line and, credit card reading errors. After live I have found a few transactions that were declined but the system has allowed the sale to go through.
Pros
The software is quite easy to pick up and, easy to train. It works very well in a high volume stadium setting
Cons
I think Credit Card services could be more consistent. I have seen many transactions go through only to be declined upon settlement

Response from Appetize
Replied September 2020
Hi Robert, Thanks so much for your feedback! It's great that you find our software easy to pick-up and train staff, though we're sorry to hear you experienced some inconsistency with credit card errors. Our system settles instantly and will give a decline notice if the card has issues, and our offline mode assumes declines will occur with certain configuration settings. Please reach out to us at support@appetize.com if you are still experiencing challenges. We'd love to help you sort this out. Our priority is working with our customers to exceed expectations, and we want to ensure you have the best experience possible with our product. Thanks so much, Appetize
September 2020
Gilles from POS Upgrades Inc
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
3.0
September 2020
#1 Concession and QSR choice
Great company to partner with - will work on integrating and partnering much easier than Oracle or NCR.
Pros
Ease of installation, design, and ease of use.
Cons
Does not adapt well in a table-service setting.
Reasons for Choosing Appetize
Appetize is the #1 product when table-service is not required. Their support is also far superior to Oracle or NCR.

Response from Appetize
Replied October 2020
Hi Giles, Thanks so much for your feedback! We're thrilled you use our platform and find our support superior to competitors. Sorry to hear you experienced some issues with adapting well in a table-service setting. Our priority is to exceed expectations for our customers, so feel free to reach out to us at support@appetize.com if you're still experiencing challenges. We want to ensure you have the best possible experience with our product. Thanks so much, Appetize
September 2020
Laura from POS Upgrades
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
September 2020
Overall a good system
The people at Appetize are really great to work with and have a lot of experience in our industry. The software is well suited for concessions and in seat service. Overall it's a good system.
Pros
It is easy to use for most front end users
Cons
Some lack of full service bar and restaurant features.
September 2020
David from pos upgrades
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
September 2020
appitize
did the job it was asked to do
Pros
very easy to use and quick to learn. Implementd easily
Cons
Had no issue with product. It was easy to set up
August 2019
Be from Aramark
Company Size: 10,000+ employees
Industry: Food & Beverages
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
August 2019
Don't buy this product
This is causing problems, not solving them. This system has turned a fun job into a nightmare of stress and has cost several of us money. These guys seriously have no idea how much suffering they have caused us. we used to enjoy this job and now we dread coming to work. We have had servers crying with frustration. IT'S NOT ABOUT ADJUSTING TO A NEW SYSTEM. THE SYSTEM IS THE PROBLEM. We have a 7 year veteran employee and others who are seriously considering quitting over this POS. I know a lot of people in the biz, and I will actively make sure no one I know gets appetize. I wouldn't wish this on anyone.
Pros
Nothing. Literally nothing. Nothing. Nothing.
Cons
Instead of making my job easier, the system is an encumbrance, making my job harder, slowing me down, which costs me money. it lacks the speed and functionality of our previous system, versitouch, that ran on windows 97. Whoever designed it, has ckearly never worked in this industry. Despite their claims, there is no way to do basic restaurant functions like splitting checks, transferring checks or putting a limited amount on a food item so the servers don't over sell beyond what you have in supply. What I could do with one step on our previous system now requires 3 steps and two different drop down menus- and that's just to open the cash drawer! The screens freeze too often, and there are a LOT of glitches, like one where if the date is wrong it won't print checks sent to kitchen or bar so servers were writing hand written tickets like it was 1985. We have been calling support constantly, but have had little in the way of results and many of the issues are faults of the system design itself and so can't really be "fixed" unless they redesign the software.
Reasons for Switching to Appetize
Boss decision. I was not asked.

Response from Appetize
Replied August 2019
Hi Be, I believe one of our Client Success Managers has already reached out to you, but if you have yet to hear from us, please email me directly at marketing@appetizeapp.com
September 2020
Gloria from PoSU
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
September 2020
Great upgrade!
Pros
User friendly. User can self adjust menu items on their screen to their own preference and/or ease.
Cons
Set-up: Printer cable is hard to attach/detach. Software can be slow upon installation.
September 2020
Greg from DCCVB
Company Size: 201-500 employees
Industry: Events Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
September 2020
Right tool for today’s business
Great product great people
Pros
Ease in implementation and Great communication with support.
Cons
nothing really, navigating back office can get tedious
Reasons for Choosing Appetize
Ease in the total product from implementation to daily usage
Reasons for Switching to Appetize
Difficulty with Allure to stay working. Company sold so many times it was difficult to keep any continuity of service.
September 2020
Jacqlyn from POSU
Company Size: 2-10 employees
Industry: Computer Hardware
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Appetize Review
It is a fantastic piece of software, and the hardware is easy to install and implement. The account managers are passionate and hardworking. The channels of communication are clear and helpful.
Pros
It's intuitive, easy to navigate, and it is clear that the Appetize team has a sharp eye for user experience and design.
Cons
It freezes and often reboots itself without being prompted.
Reasons for Choosing Appetize
User experience, intuitive/navigable design, excellent hardware solutions, great customer support.