About Apple Pay

Apple Pay offers a secure and private way to pay for goods and services through iOS apps. Users can provide all payment and shipping information with a single touch using Touch ID.

Instead of using cash or cards at checkout, Apple Pay enables users to hold their iPhones over near field communication (NFC) terminals to make secure payments instead of using cash or cards at checkout. The solution is an NFC-payment system that is characterized by an anonymous and single-use token system that keeps credit card data completely secure.

Apple Pay uses third-party apps for managing items such as gift cards, boarding passes and movie tickets. The solution is suitable for both small and medium businesses, however it requires iOS 8.1 or above and an iPhone 6S, i...


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Supported Operating System(s):

Mac OS

241 Reviews of Apple Pay

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(191)

191

4 stars

(39)

39

3 stars

(9)

9

2 stars

(0)

0

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 241 results

July 2018

James from Technology intelligence Agency

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

I (almost) never need to bring along my credit cards anymore.

Even with the cons, I still love using Apple Pay. Ive had more than one person look on in awe when I use my phone to pay with purchases. Ive also helped others set theirs up so that they can pay using Apple Pay. While I would be hesitant to use it on an iPhone X because of the devices lack of fingerprint sensor, I absolutely love using it on my iPhone 7. I do not currently own an Apple Watch but knowing that Apple Pay is integrated makes me want to jump on the wagon and get myself a smartwatch.

Pros

I love the ability to bring along all of my credit cards with me without having my wallet with me. All I have to do is hold my phone near the NFC card reader and I can easily pay for a purchase. I also love the ability to send money to friends with iPhones. Its helpful if were out to dinner and they pay, then I can just send them the money via Apple Pay. The number of stores that allow Apple Pay is steadily growing, meaning paying for purchases is getting even easier. I do like the security of Apple Pay, especially the ability to secure my cards using a fingerprint. This way, no one but me can use my cards. I do love the integration of the Apple Watch. The idea that I can pay just by holding my wrist near the NFC reader seems so convenient.

Cons

There are a few retailers that have not accepted Apple Pay. Im constantly hearing from my Samsung-owning friends that they can use their phones to pay anywhere using Samsung Pay. I would like to see Apple Pay become more universal. I also would like for Apple Pay to allow me to send money to and from people who might not be using an Apple device. Currently, it only allows sending to and from iPhones. Hopefully, this will change soon. I also am unsure about the security of using Apple Pays Face Unlock feature on iPhone X. It does not seem like it would be as secure as a fingerprint. However, in this case, you can also use a pin to lock the app.

April 2019

Melissa Louise from Makati Diamond Residences

Company Size: 201-500 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Super Quality Product

Famous worldwide apple pay

Pros

Apple pay provides a super quality service and it is very famous and accepted worldwide. For 2 years using this product, it benefits me a lot of it didn't give me any problem in 2 years.

Cons

Apple pay don't have any cons or issues because it's perfect and nothing can compare in this kind of product.

January 2020

Jorge from Manufactura Estampadas SA de CV

Company Size: 51-200 employees

Industry: Automotive

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

January 2020

Apple Pay

i really like it, but sometimes i think that in any moment my card may be hacked

Pros

it is very comfortable that you just take out your phone an pay for something, and it is very secure becouse it has digital debit / credit cards that the card number changes constantly.

Cons

it not available in all countries, i can use it only in USA and not all stores are prepared for this kind of payment.

April 2019

ELMAHDI from Astoria Values Inc.

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

April 2019

Apple Pay simply does not work

It has been an unmitigated disaster. Apple Pay took 9500 of my money. They did NOT complete the transfer in the way it was supposed to have been completed. Then, adding insult to injury, they suspended my account and told me I could not get any information for at least 3 Business days. This was done despite the fact that all accounts used were in my name and I have excellent credit. The problem resulted because the transfers showed up as ACH transfers instead of Apple Pay iPay transfers. This happened through no fault of my own, as there was no option to choose the 1% method instead of the regular useless ACH. This problem is not just a problem that I have, it is a problem that anyone who tried to transfer funds without the version 12 would have experienced. Instead of apologizing and understanding that this was generated by their error, they did the exact opposite and penalized me, the customer even further. To date, I still have not gotten my 9500 dollars back. They claim it will take another 2 business days to complete their review. They also claim that this happened because of a computer glitch that detects unusual activity. They referred me to the TOS where they claim that I gave them permission to hold my money for 3 business days, but nowhere in the TOS is the word three business days available. These people are simply incompetent criminals

Pros

Nothing. It simply does not work. They extort money from customers and do not send them the way that they are supposed to. They lie and cheat and they do not reply to customers with respect or even the most basic courtesy. I have nothing good to say about Apple Pay.

Cons

The software as version 9 caused customers like me tremendous problems. I tried to transfer $9500 from my Apple Pay to my Ameritrade account. This transaction should have been instantaneous and it was promised as being an immediate transaction. This is why I tried to use the service. This was a mistake. The transaction instead went through as a regular ACH transfer. Using Apply Pay for ACH simply does not make sense as they are far inferior to a standard bank. Apple Pay does not insure your money nor are they even able to give you something as simple as a receipt proving the transaction has been made. Contacting them is a nightmare and if you manage to get anyone on the phone, rest assured that they will be ZERO help and will simply repeat what representative, a guy being investigated by a number of regulatory agencies including the department of justice tells them to say, "we are the highest authority". This is what they tell you if you ask them to speak to a supervisor. More importantly, not only are they useless, but they are rude to boot! The fact that version 9 (prior to version 12) causes so much damage to the average customer is a technical nightmare. I have no idea what the newer version 12 does, because even though I downloaded after my issues started, at that point my Apple Pay account had been suspended and my money has been in limbo for the past two business days including the weekend. Horrible system.

September 2019

Tyler from EKR

Company Size: 51-200 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Easy to Use and Manage

This is always my first choice in submitting a payment. Apple offers many ways to use this, Watch, Phone, online, etc.

Pros

When Apple pay is offered as an option its always my first choice. The transaction is secure and easy to submit payment.

Cons

Not all vendors offer Apple pay as an option.