# GuestXM Software Reviews, Demo & Pricing - 2026 > Review of GuestXM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/retail/aretheyhappy-profile --- [Home](https://www.softwareadvice.com/) / [Restaurant Management Software](https://www.softwareadvice.com/retail/restaurant-management-comparison/) / GuestXM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/retail/aretheyhappy-profile/reviews/) # GuestXM 2026: Benefits, Features & Pricing Wondering if GuestXM is right for your organization? Our Restaurant Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview GuestXM 4.9 [(15)](https://www.softwareadvice.com/retail/aretheyhappy-profile/reviews/) Pricing Starting at €49.00 per year ### About GuestXM GuestXM is a customer experience management and intelligence platform with AI-powered social listening, sentiment analysis, and online engagement tools to keep your brand reputation at your strategic advantage. Feedback & Sentiment Analysis - all guest experience feedback across all social, review, and survey channels. Brand Reputation Management - monitor, respond to and promote your guest interactions. Market Intelligence - benchmark performance to local, regional, and national. Wondering if GuestXM is right for your organization? Our Restaurant Management Software selection experts can help you in 15 minutes or less. ## GuestXM User Interface ## Popular GuestXM Alternatives Main Product GuestXM 4.9 [(15)](https://www.softwareadvice.com/retail/aretheyhappy-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.67Value for money - 5.0Customer support - 4.60Functionality Pricing Starting at €49.00 per year Get Price Alternative Product [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.7 [(704)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.62Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [monday.com](https://www.softwareadvice.com/marketing/monday-com-profile/) 4.6 [(6050)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.28Value for money - 4.43Customer support - 4.45Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [NiceJob](https://www.softwareadvice.com/review-management/nicejob-profile/) 4.9 [(203)](https://www.softwareadvice.com/review-management/nicejob-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.79Value for money - 4.91Customer support - 4.80Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [Yotpo](https://www.softwareadvice.com/marketing/yotpo-profile/) 4.5 [(376)](https://www.softwareadvice.com/marketing/yotpo-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 3.94Value for money - 4.49Customer support - 4.39Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [ReviewTrackers](https://www.softwareadvice.com/customer-satisfaction/reviewtrackers-profile/) 4.7 [(172)](https://www.softwareadvice.com/customer-satisfaction/reviewtrackers-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.56Value for money - 4.70Customer support - 4.47Functionality Pricing Available upon request Get Price ## GuestXM Pricing and Plans Starting price: €49.00 per year Free Trial Free Version Basic €49.00 per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## GuestXM Features - Popular features found in Restaurant Management Employee Management Inventory Management Kitchen/Menu Management Online Ordering Order Entry Point of Sale (POS) Real-Time Notifications Reporting/Analytics Sales Reports Wait List Management - More features of GuestXM Access Controls/Permissions Account Management Activity Dashboard AI/Machine Learning Alerts/Notifications API Benchmarking Brand Tracking Calendar Management Campaign Management Charting Chat/Messaging Collaboration Tools Commenting/Notes Communication Management Complaint Monitoring Configurable Workflow Content Library Content Management Customer Engagement Customer Experience Management Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Visualization Drag & Drop Email Reminders Engagement Tracking Feedback Management Health Score Image Library Impact Measurement Influencer Tracking @mentions Mobile Alerts Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Management Multi-Location Negative Feedback Management NPS of Customers Performance Metrics Post Scheduling Predictive Analytics Project Management Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Real-Time Updates Reminders Reporting & Statistics Reputation Management Response Management Review Monitoring Review Notification Review Request Review Sharing Role-Based Permissions Search/Filter Sentiment Analysis Social Listening Social Media Integration Social Media Monitoring Social Performance Management Survey/Poll Management Surveys & Feedback Tagging Task Management Text Analysis Third-Party Integrations Trend Analysis Visual Analytics Widgets Win/Loss Analysis Workflow Management ## GuestXM Integrations Instagram Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review Zomato for Business Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review ## GuestXM User Reviews Overall Rating 4.9 Ratings Breakdown 5 87% 4 13% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.7 Customer support 5.0 Functionality 4.6 Tobi L. Verified reviewer Hospitality 501-1000 employees Used weekly for less than 2 years Review source Reviewed April 2021 ATH is a fantastic tool to help listen to and understand customers in an increasingly online world! 5 AreTheyHappy has been a game changer for us. With ATH we are able to manage our online reputation more efficiently and more effectively than ever. Key to ATH’s value-add for us is it allows us to aggregate our guests’ reviews/rating/sentiments from a multitude of different channels (i.e. Google, TripAdvisor, Instagram, Twitter, Facebook & more) into one Central Dashboard – so that we can not only reply to each guests’ feedback seamlessly, but in turn ATH’s simple to use dashboards thereon produces easy to understand, data driven insights & trends we can act on. And last but not least, a massive thank you to ATH’s \[SENSITIVE CONTENT HIDDEN\] who regularly drive the launch of new features such as NPS surveys, ticket system and email integrations. All in all, ATH is a fantastic tool to help companies listen to and understand their customers in an increase online world! Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: \- aggregatation of reviews/rating/sentiments from a multitude of different channels (i.e. google, tripadvisor, instagram, twitter, facebook & more) into one Central Dashboard - easy to understand data driven insights - superbly user-friendly - time saving technology Cons: there is genuinely nothing to list here, ATH does exactly what it says it does really well Reasons for choosing GuestXM best fit, and a great team driving the tool's continuous development Vendor Response Hi Tobi, we're excited to be part of Rocket Restaurants' strategy with regards to improving the overall Customer Experience. Thank you for this awesome review, the trust and the constant feedback you and the team are giving us so that we can improve every day. Stijn Replied May 2021 Read More NT Nathalie T. Verified reviewer Hospitality 201-500 employees Used daily for less than 12 months Review source Reviewed August 2021 Experience Are They Happy 5 As mentioned earlier, we are very satisfied with Are They Happy. Everyone in the organization is very enthusiastic. It saves a lot of time, is conveniently arranged and we get a lot of information out of it. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: We think Are They Happy is an incredibly fine tool. Previously, all reviews were answered on different platforms. Thanks to Are They Happy we now only do this through one platform. This saves a lot of time and it also makes it more organized. We can now see all the reviews of all 10 of our restaurants in one overview and we can easily filter the positive and negative reviews. Thanks to the tags we attach to the reviews, we can also easily search for certain topics or dishes. In addition, the communication with the support team is also very nice. You get quick and clear answers and they are very involved. Cons: Sometimes there are bugs in certain platforms that prevent us from responding via Are They Happy. This is sometimes annoying. Are They Happy cannot do anything about this. They keep a close eye on this and do research into it. Reasons for choosing GuestXM We have sat down with other parties on occasion, but none were as enthusiastic about them as Are They Happy. Are They Happy met all of our requirements. Read More Nv Nico v. Verified reviewer Hospitality 51-200 employees Used daily for less than 2 years Review source Reviewed May 2021 ATH does what we need 4 From day 1 we have been happy with ATH. They have a personal approach and are very proactive. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: ATH is flexible, manageable and reliable. It delivers for different needs in the company and connects with all our business partners.  Are They Happy is happy with all feedback and listens to personal wishes when it comes to new functionalities. Can't wait for the AI feature to be released. Cons: G-mail integration would make it complete Reasons for switching to GuestXM Connection with reservation system Vendor Response Hi Nico, thank you for your review. As you know, we only go for 5 stars :). I can confirm that we're already working in the background to offer Gmail in the next couple of weeks! Replied May 2021 Read More HD Heather D. Verified reviewer Restaurants 201-500 employees Used daily for less than 2 years Review source Reviewed July 2021 AreTheyHappy will make your life much easier! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: When people ask me advice on what social listening tool they should use, my answer will always be AreTheyHappy! It’s one of the most convenient platforms I have ever used and everything is pretty straight forward in use. By adding several connections like Google My Business, Tripadvisor, Facebook, Instagram, you get a great overview. You can easily manage complaints and reply from one place in stead of logging in to each platform separately. Reporting wise, AreTheyHappy is always open to listening to our needs and try to implement them as fast as possible in their sprints. We are glad to have a close relationship with a very personal customer service (Thanks \[SENSITIVE CONTENT\]!) By adding self-chosen tags to every review, we get a great weekly/monthly and yearly overview of what the pain points are of each restaurant and what to work on. Cons: There are no cons to using AreTheyHappy! Read More KS Kick S. Verified reviewer Restaurants 201-500 employees Used daily for less than 2 years Review source Reviewed May 2021 Great system, easily usuable for improving your operations and guest experience. 5 We are using the aretheyhappy review to coach our managers and chefs into always working towards a better guest experience. We set our (yearly-quarterly-monthly) goals using aretheyhappy targets and our operational teams really know exactly what is going very well, and what can be improved. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: All of the major review sites are easily connected. The team helps setup everything, and there is a lot of room for feedback (with which they actually do something). Great people as well, fast response times on whatsapp or telephone. Cons: Nothing really, although some platforms are not yet connected, they are always working on getting things done for our side of the software (eg implementing new features). Reasons for choosing GuestXM The people Vendor Response Hi Kick, thank you for the great review and your continuous feedback! Replied May 2021 Read More BM Balder M. Verified reviewer Public Relations and Communications 2-10 employees Used daily for more than 2 years Review source Reviewed May 2021 Must have software for client reviews 5 Must have software for client reviews Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: As branding and communication agency with a fair amount of customers in food and hospitality we use Are They Happy on a daily basis. It is very efficient, clear and above all very handy software that allows us to help our customers with insights and trends. Support and follow-up of any issues is fast and always helpful. \[SENSITIVE CONTENT HIDDEN\] and team! Cons: Nothing so far. We use ATH for more than three years. Happy customers. Vendor Response Thank you for the review, Balder! Looking forward to hear from you and the team how we can serve your hospitality customers even better Post-Covid! Replied May 2021 Read More HV Hanne V. Verified reviewer Restaurants 51-200 employees Used daily for less than 2 years Review source Reviewed April 2021 Happy AreTheyHappy user! 5 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: \- Easy to use, very intuitive - Very good customer service - Clearly structured - Easy to manage roles & users Cons: Sometimes things go wrong and stop working and it's not always clear to me what is going wrong exactely or why. It might be useful to make "fault indications" a bit more informative? Vendor Response Hi Hanne, thank you for your great review and feedback. Yes, it does indeed happens that user tokens for e.g. Facebook or Instagram (or any other integration we offer) due to policies of those platforms. We're working hard on making sure that you'll be informed better so you know why we request to reconnect and make it as easy as possible for you to reconnect. Replied May 2021 Read More BW Bram W. Verified reviewer Restaurants 11-50 employees Used weekly for more than 2 years Review source Reviewed October 2021 We're happy! 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The platform is easy to use and easy to link to other platforms. In an accessible way it is possible to do social planning and manage our reviews. The product is continuously being developed, which I experience as very pleasant. The personal contact also ensures that problems are solved quickly Cons: There were features that I missed. I discussed this with the team and a solution has now been developed Read More Dd Debby d. Verified reviewer Hospitality Self-Employed Used daily for less than 12 months Review source Reviewed May 2021 Must have product to grow with your company 5 Are they Happy is always making de product better as a user you grow with them. Effiencient tool with a good overvieuw with clear reports so you can optimice your own quallity Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software is very easy in use, the implementation went fast , friendly staff This tool is a very important part of the total customer experience & total service level. Cons: In the beginning it was not possible to make the connecting with social platform, this was fast solved. Read More MB Maarten B. Verified reviewer Restaurants 51-200 employees Used weekly for more than 2 years Review source Reviewed June 2021 Very easy tool 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: With Are They Happy we can easily and clearly manage our large stream of reviews. The strength of the tool lies in the simplicity of its use. Cons: I do not mis anything. Integration with Formitable works good. 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