About Artisan POS

Developed by CerTek Software, Artisan is an on-premise point of sale (POS) solution designed for small and midsize retail stores. The solution is used by companies in several specialty markets such as fine craft, gift, jewelry, apparel and home goods. Artisan offers built-in reports to track sales, customers, accounting, purchasing, receiving, and more. Additionally, users can design their own custom reports for specific tracking needs. Another aspect of Artisan’s customization is the ability to use a drag and drop feature for list screens. For tablet users, the touchscreen-based buttons feature pictures that are arranged in a multi-layer hierarchy, they are can be configured by users and color. The buttons link to products, categories, and other general tools...

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Artisan POS User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 13 reviews

Elizabeth

Ginko Gallery & Studio

Verified reviewer

Industry: Retail

Time used: More than 2 years

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

5

Reviewed August 2016

12+ years and no problems

Pros

When I opened my store over 12 years ago, Artisan was the ONLY product that could keep track of my consignment inventory, calculate and print out my artists' statements, and function as a standard POS system. Twelve years later, still using the original software and hardware, I had my first glitch last month. Tech support responded immediately and talked me through the problem in just 15 minutes. I've been doing some research now that there are other programs that claim to do the same, but I am still sure that when it's time to upgrade I will turn to Artisan again. The in house support department can't be matched. I once thought it was pricey, but amortized over 12 years, it's a been great value!

Cons

There are more features than I use! I honestly can't think of anything else I don't like.

Jennifer

ArtWare

Verified reviewer

Industry: Retail

Time used: More than 2 years

Ease-of-use

4.5

Customer support

5

Functionality

4.5

Reviewed October 2015

Certek is an Amazing Company

Pros

This POS system makes me appear to have my act together. Any business operating with out a program of this caliber is being irresponsible. Not only is the software impressive, but on the rare occasion when I need to talk with technical support, they are kind, and efficient. Supplies are only a quick phone call away. Being able to provide reports and hard data have made me a better retailer.

Cons

I wish quick picks were small icons on the sale screen instead of a screen behind. We keep taped to our screen a list of 'flash tags' of best sellers and untagged items, that functions well for us. It replaces the quick pick screen for us.

Blake

Ideal Wedding & Events

Verified reviewer

Industry: Retail

Time used: More than 2 years

Ease-of-use

3.5

Customer support

5

Functionality

3.5

Reviewed October 2015

Review by Ideal Wedding & Events

Pros

The support is unparalleled! When we need assistance with a problem, the support staff is quick to react with a positive and profesional attitude and keep us serving our customers.

Cons

Sometimes product development or a requested special report seem to take a lot of time to produce. If there is anything I would like to see improve at Certek it would be a timely response and follow up to these special requests. Will 4.0 be available any time soon?

Jim

Grand Isle Art Works

Verified reviewer

Industry: Retail

Time used: More than 2 years

Ease-of-use

4.5

Customer support

5

Functionality

4.5

Reviewed November 2015

Artisan POS is great - we have used it for 5+ years and love it.

Pros

It keeps track of inventory and prints out sales as well as items remaining in the shop each month when the consignment checks go out.

Cons

We have a small cafe in the gallery and have added a patch to create sales receipts for it. When we have a group of folks in the cafe and they want to split the bill between two credit cards the only way we have to accommodate that is to print the bill twice and write in one of the names on the ball as they get printed with the first credit card holder's name on both bills. Sometimes very confusing for the patron.

Joanna

Grapepoint Wines

Verified reviewer

Industry: Wine and Spirits

Time used: More than 2 years

Ease-of-use

4

Value for money

4.5

Customer support

5

Functionality

4.5

Reviewed July 2016

Good P.O.S

Pros

I like the customer service and the easy of use. Customer service is always available. I never had an issue when I needed a question answered or help with the P.O.S.

Cons

I dislike the interface. It seems a little bit outdated. I also dislike that when there are certain products I decide NOT to carry anymore, there's no way of filtering it when I browse through my inventory to reorder items. The inventory shows all products ones that are discontinued and ones that aren't.

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