Artisan software


Developed by CerTek Software, Artisan is an on-premise point of sale (POS) solution designed for small and midsize retail stores. The solution is used by companies in several specialty markets such as fine craft, gift, jewelry, apparel and home goods.

Artisan offers built-in reports to track sales, customers, accounting, purchasing, receiving, and more. Additionally, users can design their own custom reports for specific tracking needs. Another aspect of Artisan’s customization is the ability to use a drag and drop feature for list screens.

For tablet users, the touchscreen-based buttons feature pictures that are arranged in a multi-layer hierarchy, they are can be configured by users and color. The buttons link to products, categories, and other general tools.

Artisan is deployed on-premise, directly onto the stores' main computer. Users can share live data between both Mac & PC devices over a local or VPN network, rather than in the cloud.

Supported Operating System(s):
Windows 7 , Mac OS , Windows 8 , Windows 10

13 Reviews of Artisan

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  • Andrew from Advantagetrucks

    Specialty: Industrial supplies & machinery

    Number of employees: 2-10 employees

    July 2017

    Very good experience due to what I was expecting.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I thought the features we're very useful especially for what I was using it for. There were many times that I said wow!

    Cons

    There were a few times that I felt the software was skimpy. The ease of use was good but at times there could have been more.

  • Elizabeth from Ginko Gallery & Studio

    Specialty: Antiques / art

    August 2016

    12+ years and no problems

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    When I opened my store over 12 years ago, Artisan was the ONLY product that could keep track of my consignment inventory, calculate and print out my artists' statements, and function as a standard POS system. Twelve years later, still using the original software and hardware, I had my first glitch last month. Tech support responded immediately and talked me through the problem in just 15 minutes. I've been doing some research now that there are other programs that claim to do the same, but I am still sure that when it's time to upgrade I will turn to Artisan again. The in house support department can't be matched. I once thought it was pricey, but amortized over 12 years, it's a been great value!

    Cons

    There are more features than I use! I honestly can't think of anything else I don't like.

  • Joanna from Grapepoint Wines

    Specialty: Liquor store

    July 2016

    Good P.O.S

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the customer service and the easy of use. Customer service is always available. I never had an issue when I needed a question answered or help with the P.O.S.

    Cons

    I dislike the interface. It seems a little bit outdated. I also dislike that when there are certain products I decide NOT to carry anymore, there's no way of filtering it when I browse through my inventory to reorder items. The inventory shows all products ones that are discontinued and ones that aren't.

  • Jim from Grand Isle Art Works

    Specialty: Other specialty retailer

    November 2015

    Artisan POS is great - we have used it for 5+ years and love it.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It keeps track of inventory and prints out sales as well as items remaining in the shop each month when the consignment checks go out.

    Cons

    We have a small cafe in the gallery and have added a patch to create sales receipts for it. When we have a group of folks in the cafe and they want to split the bill between two credit cards the only way we have to accommodate that is to print the bill twice and write in one of the names on the ball as they get printed with the first credit card holder's name on both bills. Sometimes very confusing for the patron.

  • Santi from SQ/FT Inc

    Specialty: Apparel & fashion

    October 2015

    So far still the best system I have seen and used.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The support group is amazing. Never left hanging.

    Cons

    i like everything about this product and vendor. they make everything a breeze.

  • briana rk from urban bazaar, inc

    Specialty: Gifts

    October 2015

    great product, easy to navigate and use, and tech support is aMAZing!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Easily comprehensive. and if it's not, tech support is there and always helpful.

    Cons

    Wish it could connect to my Quickbooks, or an apple computer.

  • Jennifer from ArtWare

    Specialty: Gifts

    October 2015

    Certek is an Amazing Company

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    This POS system makes me appear to have my act together. Any business operating with out a program of this caliber is being irresponsible. Not only is the software impressive, but on the rare occasion when I need to talk with technical support, they are kind, and efficient. Supplies are only a quick phone call away. Being able to provide reports and hard data have made me a better retailer.

    Cons

    I wish quick picks were small icons on the sale screen instead of a screen behind. We keep taped to our screen a list of 'flash tags' of best sellers and untagged items, that functions well for us. It replaces the quick pick screen for us.

  • Blake from Ideal Wedding & Events

    Specialty: Other specialty retailer

    October 2015

    Review by Ideal Wedding & Events

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The support is unparalleled! When we need assistance with a problem, the support staff is quick to react with a positive and profesional attitude and keep us serving our customers.

    Cons

    Sometimes product development or a requested special report seem to take a lot of time to produce. If there is anything I would like to see improve at Certek it would be a timely response and follow up to these special requests. Will 4.0 be available any time soon?

  • Rebekah from At Home Furnishings

    Specialty: Furniture & home decor

    October 2015

    It has been a very positive experience.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The customer service has been so helpful. When we have an issue they have been able to explain or fix the problem.

    Cons

    Every once in a while we come across a feature that might work better for our store personally, but overall we have not had any complaints.

  • laura from Simply Fair

    Specialty: Gifts

    October 2015

    simply fair

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    helpful and ALWAYS AVAILABLE staff
    copious and useful data

    Cons

    lack of program map.....would be nice to be able to open a picture and then see the visual trail to the page I need

  • Scott from Swamp Wood Designs

    Specialty: Gifts

    September 2015

    Artisan Point Of Sale by Certek Software

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Excellent customer service and support. Always there at the end of the telephone when needed. Friendly and knowledgable from the get go

    Cons

    Nothing comes to mind it has been a positive experience all around

  • Barbara from McLean County Museum of History Cruzin with Lincoln on Route 66 Visitors Center

    Specialty: Gifts

    September 2015

    My first POS Experience!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The ease and prompting of the screen and they have been great with answering any questions that I have, even having the system since April of 2015!

    Cons

    I don't have anything that I like least about the product and vendor!

  • April from Simply Selma's Inc

    Specialty: Gifts

    September 2015

    Artisan POS by Certek

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Efficient and easy to use POS system. Certek offers great customer service and is always helpful

    Cons

    At times Artisan can seem out of date and limiting, but overall it meets our needs. We wish it was easier to integrate our e-commerce inventory with Artisan

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