--- title: "Artisan POS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Artisan POS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Artisan POS is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/artisan-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Retail POS System Software](https://www.softwareadvice.com/retail/) / [Artisan POS](https://www.softwareadvice.com/retail/artisan-profile/) / Artisan POS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/artisan-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/artisan-profile/alternatives/) # Artisan POS User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 13 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 5.0/5 - Value for money: 4.8/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 10 reviews (77%) - 4 stars: 3 reviews (23%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## Artisan POS customer reviews Showing reviews 1-13 of 13 (page 1). ### 12+ years and no problems - Overall rating: 5/5 - Reviewer: Elizabeth B. - Industry: Retail - Product usage: Used unspecified for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When I opened my store over 12 years ago, Artisan was the ONLY product that could keep track of my consignment inventory, calculate and print out my artists' statements, and function as a standard POS system. Twelve years later, still using the original software and hardware, I had my first glitch last month. Tech support responded immediately and talked me through the problem in just 15 minutes. I've been doing some research now that there are other programs that claim to do the same, but I am still sure that when it's time to upgrade I will turn to Artisan again. The in house support department can't be matched. I once thought it was pricey, but amortized over 12 years, it's a been great value! #### Cons There are more features than I use! I honestly can't think of anything else I don't like. --- ### Certek is an Amazing Company - Overall rating: 4.5/5 - Reviewer: Jennifer M. - Industry: Retail - Product usage: Used unspecified for more than 2 years - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros This POS system makes me appear to have my act together. Any business operating with out a program of this caliber is being irresponsible. Not only is the software impressive, but on the rare occasion when I need to talk with technical support, they are kind, and efficient. Supplies are only a quick phone call away. Being able to provide reports and hard data have made me a better retailer. #### Cons I wish quick picks were small icons on the sale screen instead of a screen behind. We keep taped to our screen a list of 'flash tags' of best sellers and untagged items, that functions well for us. It replaces the quick pick screen for us. --- ### Review by Ideal Wedding & Events - Overall rating: 4/5 - Reviewer: Blake D. - Industry: Retail - Product usage: Used unspecified for more than 2 years - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Customer support: 5/5 - Functionality: 3.5/5 #### Pros The support is unparalleled! When we need assistance with a problem, the support staff is quick to react with a positive and profesional attitude and keep us serving our customers. #### Cons Sometimes product development or a requested special report seem to take a lot of time to produce. If there is anything I would like to see improve at Certek it would be a timely response and follow up to these special requests. Will 4.0 be available any time soon? --- ### Artisan POS is great - we have used it for 5+ years and love it. - Overall rating: 5/5 - Reviewer: Jim H. - Industry: Retail - Product usage: Used unspecified for more than 2 years - Reviewed: November 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros It keeps track of inventory and prints out sales as well as items remaining in the shop each month when the consignment checks go out. #### Cons We have a small cafe in the gallery and have added a patch to create sales receipts for it. When we have a group of folks in the cafe and they want to split the bill between two credit cards the only way we have to accommodate that is to print the bill twice and write in one of the names on the ball as they get printed with the first credit card holder's name on both bills. Sometimes very confusing for the patron. --- ### Good P.O.S - Overall rating: 4.5/5 - Reviewer: Joanna Z. - Industry: Wine and Spirits - Product usage: Used unspecified for more than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4.5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros I like the customer service and the easy of use. Customer service is always available. I never had an issue when I needed a question answered or help with the P.O.S. #### Cons I dislike the interface. It seems a little bit outdated. I also dislike that when there are certain products I decide NOT to carry anymore, there's no way of filtering it when I browse through my inventory to reorder items. The inventory shows all products ones that are discontinued and ones that aren't. --- ### It has been a very positive experience. - Overall rating: 4.5/5 - Reviewer: Rebekah H. - Industry: Furniture - Product usage: Used unspecified for more than 2 years - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service has been so helpful. When we have an issue they have been able to explain or fix the problem. #### Cons Every once in a while we come across a feature that might work better for our store personally, but overall we have not had any complaints. --- ### Artisan POS by Certek - Overall rating: 4/5 - Reviewer: April S. - Industry: Retail - Product usage: Used unspecified for more than 2 years - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4.5/5 - Functionality: 3.5/5 #### Pros Efficient and easy to use POS system. Certek offers great customer service and is always helpful #### Cons At times Artisan can seem out of date and limiting, but overall it meets our needs. We wish it was easier to integrate our e-commerce inventory with Artisan --- ### Artisan Point Of Sale by Certek Software - Overall rating: 5/5 - Reviewer: Scott s. - Industry: Retail - Product usage: Used unspecified for more than 2 years - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent customer service and support. Always there at the end of the telephone when needed. Friendly and knowledgable from the get go #### Cons Nothing comes to mind it has been a positive experience all around --- ### simply fair - Overall rating: 5/5 - Reviewer: laura c. - Industry: Retail - Product usage: Used unspecified for more than 2 years - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros helpful and ALWAYS AVAILABLE staff copious and useful data #### Cons lack of program map.....would be nice to be able to open a picture and then see the visual trail to the page I need --- ### great product, easy to navigate and use, and tech support is aMAZing! - Overall rating: 4.5/5 - Reviewer: briana rk b. - Industry: Retail - Product usage: Used unspecified for more than 2 years - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros Easily comprehensive. and if it's not, tech support is there and always helpful. #### Cons Wish it could connect to my Quickbooks, or an apple computer. --- ### So far still the best system I have seen and used. - Overall rating: 4.5/5 - Reviewer: Santi D. - Industry: Apparel & Fashion - Product usage: Used unspecified for more than 2 years - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support group is amazing. Never left hanging. #### Cons i like everything about this product and vendor. they make everything a breeze. --- ### Very good experience due to what I was expecting. - Overall rating: 4/5 - Reviewer: Andrew M. - Industry: Industrial Automation - Company size: 2-10 employees - Product usage: Used weekly for unspecified - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I thought the features we're very useful especially for what I was using it for. There were many times that I said wow! #### Cons There were a few times that I felt the software was skimpy. The ease of use was good but at times there could have been more. --- ### My first POS Experience! - Overall rating: 5/5 - Reviewer: Barbara A. - Industry: Retail - Product usage: Used unspecified for less than 6 months - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The ease and prompting of the screen and they have been great with answering any questions that I have, even having the system since April of 2015! #### Cons I don't have anything that I like least about the product and vendor! --- Artisan POS Reviews, Pros and Cons - 2026 Software Advice