All BestRx Reviews
1-25 of 70 Reviews
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Mark
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Best rx system
Absolutely very happy and will recommend highly and will continue as long as I am in business
PROSEase of use and up to date on new requirements and great reports and faster access to data and faster access to help
CONSIt is getting pricey and some times the updates created little bugs and issues but they do solves them quickly
Reason for choosing BestRx
It was the best for my size of business ease of use ,price and customer service
Reasons for switching to BestRx
Other system was difficulty and most of my friends who had best rx and if we needed any pharmacist help it was available without worrying about training themOn your system
Vendor Response
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. As always, please don't hesitate to reach out if we can assit you. Thank you for being a valued BestRx customer!
Replied June 2023
Prasanna
Pharmaceuticals, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Manager
The best software as compared to the several other's I have used.
PROSVery easy to use and train people on this system, if something need updating or if we are looking for a new feature they are very responsive and will get it in upcoming updates,
CONSCharge account management and tracking prescription deliveries in the system is not that advanced but after sometime we get used to it.
Reason for choosing BestRx
ease of use and navigation in the system to different features.
Vendor Response
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. We appreciate your feedback and will share your suggestions with our developers to identify ways we can enhance the account management and delivery tracking functionality in the future. Thank you for being a valued BestRx customer!
Replied June 2023
vijay
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2023
Best Rx review
easy customer service and help desk. It was easy to get hold of the computer help desk
CONSDual billing and medication database. Prescription billing information of past is very hard to read
Reason for choosing BestRx
pricing and live training for 2 days
Reasons for switching to BestRx
way too expensive and computer help desk. Take time to find somebody to help with problem
Vendor Response
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. We appreciate your feedback and encourage you to reach out if we can help with anything. Thank you for being a valued BestRx customer!
Replied June 2023
Lisa
Pharmaceuticals, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great Pharmacy Software
My overall experience has been generally good. I have been using Best Rx Pharmacy software for 13 years and I have no complaints.
PROSBest Rx is very user friendly, and the integration process is very quick and efficient with minimal down time.
CONSThe only aspect I dislike is the ability to find a patient by the date of birth
Reason for choosing BestRx
More familiar with Best Rx and more user friendly
Vendor Response
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. You are able to search for a patient by their date of birth in BestRx. If you contact our customer support team, we would be happy to show you how! Thank you for being a valued, long-standing BestRx customer!
Replied June 2023
ben
Pharmaceuticals, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
very easy and fast to use bestrx software
very good, fast problem solutions and remote fixing same time, anytime, like its speed, very fast
PROSvery easy and fast to use bestrx software.. delivery program for capture sign.. very fast
CONSnot much all works well. there are more features i am still to use actually.
Reason for choosing BestRx
bestrx is simpler to use and faster .. as you can use keyboard shortcuts vs the mouse with primerx or other software
Vendor Response
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. Thank you for being a valued BestRx customer!
Replied June 2023
Amrish
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Awesome Service and Software
Great, Awesome, Excellent. Customer service is untouchable. Every time I call, all is done promptly.
PROSVery simple and easy to use and you can train anyone in 2-4 hours and that's the best thing
CONSOne little thing, When Electronic rx is sent as DAW, I wish system would not allow to substitute to generic.
Reason for choosing BestRx
Easy and simple to use and has every bells and whistles which you need for retail pharmacy.
Vendor Response
Thank you for taking the time to share your feedback with us! We are happy to hear that you are happy with our software and customer support. We also appreciate you sharing your concern about the generic substitutions, which we will be sharing with our development team. As of right now, although the generic substitution alert will pop up, you are able to select whether or not you would like to utilize it. If you have any other questions, please don't hesitate to reach out to our customer support team!
Replied May 2022
Hiren
Pharmaceuticals, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
BestRx Software - The Best Software For Retail Pharmacy
Very happy to have this software, easy to use.
PROSBest Customer Service with affordable price, user friendly software for pharmacy team members.
CONSCompounding section need improvements (eg. : units of measure like ml, mg, mcg, capsule, tab next to qty of each ingredients)
Reason for choosing BestRx
Cost
Reasons for switching to BestRx
Save montly cost
Vendor Response
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. We appreciate your feedback and are evaluating ways we can enhance our compounding functionality in the future. Thank you for being a valued BestRx customer!
Replied June 2023
Min
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
BestRx for the Customers
BestRx connects to customers without leaving the BestRx system. BestRx is letting pharmacy to text with other customers, and letting them request their refills through Phone Apps now. Also, BestPOS is connected to BestRx, so I don't need to worry about the pick-up signature by the customers since it's stored in the BestRx program. Also, it helps me to control my inventory easily since it adds when I receive an order from my vendors. Also, BestPOS is able to connect with Pointy system which helps to bring new customers into this store.
CONSBecause it connects all, such as PDMP, Text, ERx, etc., in one BestRx, it takes long lag time sometimes to check individual patient with PDMP especially. Also, Text sometimes takes long lag time to load the messages and gets the notification.
Vendor Response
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are glad your experience has been a positive one overall so far. We appreciate your feedback and would encourage you to reach out to our customer support team if you continue to experience lags with text messages and message notifications so we can troubleshoot the issue and assist. Thank you for being a valued BestRx customer!
Replied June 2023
Chandni
Pharmaceuticals, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
One of the best
I can quickly get a hold of a trained technician and get my issues resolved. This is CRUCIAL when you are in the middle of an issue with 10 other things going on. Thank you for making technical support a priority!
CONSThere are several features I requested that are very important and a safety issue a while back and the developers still have not gotten to it. I feel like this feature is crucial. (I would like the allergy field not to be automatically filled in as NKDA but as a requirement for someone to click NKDA or input the allergy information). The reason for this is liability. If someone comes back and says we dispensed something they were allergic to, then having a hard stop for allergies allows us to legally show we asked for allergy information and it is set in our workflow. Please contact me for further clarification.
Reason for choosing BestRx
I chose it based on recommendations. Our previous software was incredible as well, but the technical support team was not as strong.
Vendor Response
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. We appreciate your feedback as well and will have a member of our team contact you to discuss them further. Thank you for being a valued BestRx customer!
Replied June 2023
Dennis
Pharmaceuticals, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
BestRx prescription processing system
Prescription processing is easy. Standard reports are very helpful in management of cash flow.
PROSPrescription processing is easy. Many of standard reports very helpful. Option to customize reports helps with some management functions. Ability to check inventory levels and values retrospectively is a rea plus. Most PBMs and drugs are already in system and just need "activation" in event we need. Local company.
CONSDid not enjoy switching from previous software system--but after about 2 weeks was quite comfortable with BestRx system
Reason for choosing BestRx
Price and local company
Reasons for switching to BestRx
HBS went through a few mergers/acquisitions and was going to sunset our product and gave us choice of two products they had purchased. We requested demo from BestRx and found system to be in line with our needs. Price was reasonable and we liked the idea of company being locally based.
Vendor Response
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. Thank you for being a valued BestRx customer!
Replied June 2023
Bharat
Pharmaceuticals, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
The Medicine Shoppe Pharmacy, Brandon Florida
Staff is really nice , overall very good
PROSCustomer service and easy to use software
CONSsome problem in the past took too long to take care of. Some time I fil that support staff is not totally trained or aware of all the features that BestRx has. Example....setting up my EDI order ....started with.... Bestrx do not have this option, and it took three months to set it up.
Reason for choosing BestRx
One of my friend recommended and also talking to Jeremy did help move towards Bestrx
Reasons for switching to BestRx
Customer service
Vendor Response
Thank you for taking the time to share your experience with our software and team so far. We are happy to hear things have been going well and you are happy with our service. We also appreciate your feedback about setting up your EDI. We have always had EDI as an option however, you must be on the proper support tier to have access to this feature. Additionally, the pharmacy has to initiate the request and then we have to wait on the wholesaler to finalize setup and send us the file before we can complete the EDI setup. Unfortunately, we don't have a lot of control over the setup process as a result. Again, thank you so much for your feedback and review. If we can be of any additional assistance, please let us know!
Replied June 2022
Sylvie
Pharmaceuticals, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great software and fantastic Customer service
Great
PROSVery user friendly and customer service is quick and reliable. Always improving with updates
CONSCompounding, Cannot print a detailed log or link formula. Quantity on hand of compounding negative
Reason for choosing BestRx
Price and service
Reasons for switching to BestRx
worst software, ancien not user friendly
Vendor Response
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. We appreciate your feedback about the Compounding functionality and will be exploring ways we can enhance this in the future. Thank you for being a valued BestRx customer!
Replied June 2023
Ankit
Pharmaceuticals, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
User friendly software to learn or train other employees
Workflow, Microsoft base, processing prescriptions is so easy, most used keys are entered key on the keyboard,
CONSPOS does not have the feature to generate reports for OTC items received by date range and supplier name.
Vendor Response
Thank you for taking the time to share your experience with our software and customer support team. We are happy to hear that everything is going well so far. We wanted to let you know that BestPOS does have the ability to generate reports for OTC items and sort them by date and/or supplier. Please contact our support team at your earliest convenience and we would be happy to walk you through how to do this.
Replied September 2023
Maria
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
BestRx Review
BestRx makes prescription processing easy. If we ever have difficulties or questions, BestRx is easy to contact and they are helpful. The staff is very knowledgeable and helpful, especially during the pandemic. They are easy to contact as well.
CONSWe have been seeing one E-Rx being printed on two quarters of the paper, which makes us spend more time stapling the prescriptions and managing our files. Also, we would like for Best Rx to allow us to print telephone prescriptions at the real time of filling and processing the the prescription. We suggest that a window should pop up asking to print the telephone prescription as a yes/no question. This is an excellent and convenient feature but the BestRx has limited integration with the payment processing company. All aspects instead should be integrated together with multiple processing providers, such as Costco, Cardnox, Heartland, etc.
Vendor Response
Thank you for taking the time to share your experience with our pharmacy management software and our support team. We appreciate your feedback and sharing your printing concern. We are able to assist in correcting this. Please call customer service and we'd be more than happy to help!
Replied May 2022
Vincent
Pharmaceuticals, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Excellent Software and Team @ Best Computer Systems
Customer support and development team is always very knowledgeable and always improving the product with customer feedback in mind.
PROSSoftware has a wealth of features, exceptional support and extreme flexibility in deployment and use at a very reasonable cost.With other pharmacy software and POS systems I always felt the software was always dictating to me how things should be done and I was adapting to it. With BestRx I feel in control of the software and can adapt it around me and my demands.
CONSI honestly have no complaints regarding the system or support.
Reasons for switching to BestRx
My previous pharmacy software was extremely frustrating to us and the support team was awful.
Vendor Response
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. Thank you for being a valued BestRx customer!
Replied June 2023
Kim
Pharmaceuticals, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2023
BestRx
Erx, delivery, claim processing, vaccine management
CONSCharging for vaccine submissions Mobile delivery fees as it's not great
Vendor Response
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We would like to hear more about your experience with our Mobile Delivery app and encourage you to contact our support team so we can identify ways to improve. Thank you for being a valued BestRx customer!
Replied June 2023
Daivik
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Very good service, but some improvement needed
Easy to use, easy to learn. Very good customer service.
CONSSome glitches, like schedule to fill doesnt work properly. Reverse claim should not be allowed without manager override, Loosing money claim should not be allowed without manage override
Vendor Response
Thank you for taking the time to share your feedback and experience. We would like to learn more about what you are encountering with the schedule to fill functionality. Please reach out to your Business Development Manager or Customer Service so we can assist you. We will also share your other suggestions internally and explore the possibly of implementing them in the future.
Replied May 2022
Sona
Pharmaceuticals, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Excellent Software
I am very comfortable using Best Rx. It's one of the best ones that I have come across, Having used Opus ISM, Win Rx, Micromerchant, I like Best Rx amongst all of them.
PROSIt's easy to understand and use. Less downtime, easy processing and filling of prescriptions.
CONSSome of the features and upgrades I could suggest is NDC scanning or tracking feature, which would improve workflow.
Reason for choosing BestRx
East of use and functionality, great customer support.
Vendor Response
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. We also appreciate your suggestions on how we can continue to enhance our software. We will share this feedback with our software developers. Thank you for being a valued BestRx customer!
Replied June 2023
stephanie
Pharmaceuticals, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
beckley pharmacy #2 best rx survey
no issues with best rx.
PROSeasy to learn, and like that i am able to speak to a live person when having issues and for the most they are able to fix any issues
CONSsometimes bill is confusing but nothing that customer service isnt able to explain. maybe would like to get the invoice for payment alittle sooner
Vendor Response
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. With regard to your billing suggestions, we would love to speak with you to learn more about what we can do to improve our billing statement/process. If you are willing, please contact our customer support so we can talk through this with you. Thank you for being a valued BestRx customer!
Replied June 2023
Malav
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
bestrx review
great experience
PROSerx , shiipping integration, delivery module, etc
CONSinvetory or c2 management. nursing module can be better. should have social media marketing. lot of the features are avialable but nobody calls to let us know. it is upon us to find out the features.
Vendor Response
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We really appreciate your feedback and while we can't do much for your social media marketing, we do have ways to help improve your online ratings through our messaging platform. If you are interested in learning more, please reach out to our customer support team. We are also evaluating ways we can enhance some of the features you mentioned and will continue to work on our customer communication as well! Thank you for being a valued BestRx customer!
Replied June 2023
nisha
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
The only system that I will ever use at my pharmacy
Cant complain, their tech support is excellent. Anytime we have questions it is answered in one quick phone call.
PROSBestRX is extremely user friendly. I myself work at the pharmacy 7 days a week. When I need to put in a temporary or once in a while pharmacist to help cover me on days I cant work I never have to worry about them not being able to use/learn the system.
CONSBest Rx needs to work on their queues. Being able to put something into a Queue and then leaving it rejected/hold should be an option
Vendor Response
Thank you for taking the time to share your experience with the BestRx software and our support team. We are happy to hear everything has been going well! We also appreciate your feedback about the queues. The BestRx software does have that ability. Please call our customer support team so we can help you set up a Rejected queue, where scripts will stay until they are fixed. (Moving scripts out of the Rejected queue can be automatic or manual, whichever you prefer.) Thank you again for being a valued BestRx customer!
Replied June 2022
adedayo
Pharmaceuticals, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2023
product
Able to safe credit card and charge is more faster than my previous software.
PROSAble to customized the software to my pharmacy specifications. Frequent update to meet the need of the pharmacy and complaince
CONSHolding time is becoming longer than usual
Reason for choosing BestRx
Able to work with most of my current computer
Reasons for switching to BestRx
Merge with another software
Vendor Response
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. We appreciate the feedback about our hold times as well. We always strive to help our customers as quickly as possible and will evaluate how we can reduce wait times wherever possible. Thank you for being a valued BestRx customer!
Replied June 2023
Dawn
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Could not function without Bestrx
Bestrx makes everything in our pharmacy run smoothly. It is extremely easy to use and train technicians on. They are always on top of the ever changing federal and state requirements.
CONSNothing. Because if you have an issue, BestRxx is right there to help you figure it out and they are great at always improving their program .
Vendor Response
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. We will continue to stay on top of changing state and federal requirements, and minimize the impact they have on your operations whenever possible. Thank you for being a valued BestRx customer!
Replied June 2023
Howard
Pharmaceuticals, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great product but quite pricey!
I like it but I'm not sure it's going to be sustainable for the future due to ever increasing costs!
PROSBestRx does a great job of making the pharmacy process smooth and competitive.
CONSIt's a bit pricey, every time they keep increasing the fees making which is driving up the costs of running business.
Reason for choosing BestRx
I was convinced that the value, at that time, was worth it.
Vendor Response
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. Thank you for being a valued BestRx customer!
Replied June 2023
Aliasghar
Pharmaceuticals, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Ease of use
Good
PROSIt is so easy to learn the computer system. I learned it on the very 1st day that I worked with it.
CONSnot being able to look up a specific medication in a patient profile (basically you have to go through the whole profile to find it)
Reason for choosing BestRx
A Pharmacist friend of mine said Best Rx is the best
Vendor Response
Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our easy-to-use software and are glad that it is reflected in your experience so far. With regard to your feedback, this functionality is already available in BestRx! We will have a member of our support team contact you to show you how to do this. If you have any questions in the meantime, please don't hesitate to reach out. Thank you for being a valued BestRx customer!
Replied June 2023