Bindo POS Software


 

Bindo POS is a cloud-based point of sale (POS) system that offers inventory management, customer management and e-commerce within a suite. The solution integrates with online marketplaces so that shoppers can purchase products directly from in-store inventory. 

Bindo automatically populates live listing catalogs with a product photo, title and description, and users can then add price and quantity. Their matrix feature categorizes products with up to three attributes, such as color, size and material.

A customizable loyalty program is included with customer management to help build customer retention in an increasingly competitive market. By tracking a customer’s purchase history, retail associates can optimize the shopping experience. Bindo records important information like email address, phone number, points collected and redeemed and total sales.

The Bindo platform also comes with multi-store reporting. Users have instant access to metrics for tracking sales, products sold, refunds and online store visits.

 

Bindo POS - Login screen
 
  • Bindo POS - Login screen
    Login screen
  • Bindo POS - Register
    Register
  • Bindo POS - Customer details
    Customer details
  • Bindo POS - Inventory
    Inventory
  • Bindo POS - Purchase order
    Purchase order
  • Bindo POS - Time clock
    Time clock
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

115 Reviews of Bindo POS

 

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Software Advice Reviews (62)
More Reviews (53)

Showing 1-20 of 62

Kevin from Vapeco
Specialty: Tobacco
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Bindo - Beautiful UX but lacks in execution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Bindo is beautiful to work on.. that's about it. It's a great UI (iPad based). Native app that runs smooth.

Cons

Bindo isn't good at business. Inventory? Good luck keeping accurate counts. Want to work on a desktop? When I used Bindo, they did not support the desktop dashboard work. They promised for months, but never delivered.

Review Source
 
 

Jhoel from Palace Wines & Liquor
Specialty: Liquor store
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Enjoy using Bindo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's reliable and easy to use. The reports provide a lot of good information for us. It's definitely helped us to stay on top of our inventory.

Cons

Some processes are more manual than I'd like for them to be, it would be nice if some functions were streamlined more

Review Source
 
 

Randy from PRN Medical Supply
Specialty: Health & personal care
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Exceptional customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend been due to any business owner who is looking for a point-of-sale system. It is easy enough to use that any of your employees can learn it quickly.

Pros

The thing I like most about Bindu is the customer service. They are very quick to get back to you, and resolve any issue promptly and accurately. The software contains all of the aspects of running a business, including a time clock, and most importantly very good inventory control program.

Cons

When I first started up with Bindo, they had not experienced working with a drugstore, healthcare company before. Therefore I had to load much of the inventory myself in the beginning. They did however ramp up very quickly and were able to help me in this aspect of the business rapidly.

Review Source
 
 

Mira from Miras Boutique
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Awful pos provider

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Been with bindo for two years and will be leaving. Prices are ridiculous compared to industry average. Will bump up your price drastically afterwards.

Pros

Ease of use when system is not down. Not much positive remarks about this company. They will make many promises but fail to deliver.

Cons

Customer service is awful! Very arrogant and they do not care. Constant updates that mess up the system for days. I have had to close the store because system did not work. One of the updates included gift card reprogramming. As a result all outstanding gift cards became invalid. So many other problems.

Review Source
 
 

Madyson from Twirl
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Bindo Is Okay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We've been with bindo for three years and now we're FINALLY switching over to a better system, Bindo charges way more than it is worth.

Pros

Simple to figure out, but once your company gets up and running and gains some momentum, you'll probably want to change to a different one.

Cons

Glitches often, deletes things randomly from the inventory, sometimes it just closes, doesn't integrate

 
 

Christina from Redrocks Community College
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

bindo Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

we need more support I think that since we got the new system its been a headache to talk to someone

Pros

when it works its great it does not freeze and the Ipad are nice to have to walk around with and do my menus

Cons

to may down times some times it just freeze during the middle of lunch sometimes drives us crazy need a better

 
 

Shannon from Adam & Eve
Specialty: Health & personal care
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Bindo POS Review

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Pretty Straight Forward, if you have common sense, you can use this POS. Been using for a little over a year I think and overall, a nice POS system, seems like they are continually updating their product, so kudos!

Cons

The reports are a little confusing at times, get conflicting numbers. Sometimes it times out, not super difficult things to fix, I think still working out bugs.

 
 

Justin from Ladera Sports Center
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

It'd pretty easy to use but some features are tough

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The one click orders are easy and it's easy to edit the bin.

The interface looks clean and it's easy to teach

Cons

It's difficult to search for refunds from awhile back.

Needs a custom cash received rather than 3 options and tender

 
 

Mitchell from LITTLE THINGS TOY STORE
Specialty: Toys / hobby shop
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Bindo Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Mostly a good fit for our business. although it could use some enhancements to its user interface and reporting.

Pros

data collection and retrieval, gift cards, credits...

Cons

Slow at times and poor user interface, cannot run yearly vendor sales reports...

Advice to Others

Get the whole story regarding hardware and internet speed before you buy.

 
 

Ellie from LOFT of Asheville
Specialty: Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Seemingly easy to use but has a lot of problems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The system looks good and is intuitive to use... unfortunately thats about it for positive feedback... this system might be good for a restaurant. I cannot speak for that, but for retail, there is a lot to be desired. Its kind of a lot to get into... beyond that, the system crashes a lot. A LOT. I have had the entire system crash while I was in the middle of a sale 3 times over the course of a month that we have been using it. Luckily we purchased 2 registers because I have had to switch out my entire register to the backup just to complete a sale with my customer standing there waiting. If I did not have a back up register, I would be losing so many sales. On Saturday, my register crashed and I could not get it to work again for 6 hours... which brings me to customer service. The customer service agents are nice. They are able to help fix issues... sometimes. They will not answer the phone on weekends but there is a in app messaging system that they will answer. Often times they do not seem to have answers to our questions and will claim that "no one has ever had this problem before" or "our internet is too slow" This has been the answer to questions we have asked countless times. Other times, we ask questions and just don't ever get an answer. They will just stop responding... its frustrating and unprofessional.

Pros

looks good

Cons

crashes all the time, customer service does not know what they are doing

Advice to Others

This system has potential if they would fix the glitches or even acknowledge that they exist, but until then I would not recommend this system.

 
 

Michele from Second Chance Thrift Store
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Varied opinions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the product, they are problems and lack of resolving issues.

Pros

Easy to use.

Cons

Lack of resolving/support with technical issues.

 
 

Kevin from Vapeco
Specialty: Tobacco
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Bindo - Looks great but lacks in back-end necessities.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The Bindo POS, like many other cloud-based POS systems, is equipped with the basics. Inventory management, time-clock, multiple store capabilities, and inventory transfers. To add to that list, they also have an incorporated CRM. Unfortunately, our experience with Bindo POS was not the best. If you're in any way serious about running a business, Bindo POS does not supply the data necessary to make informed decisions on reordering and managing inventory. Their interface is beautiful and very easy to use, however you're limited once you hit the desktop. Bindo POS is optimized for tablet use. Simple functions like exporting reports and managing inventory are not easily done on a desktop. We also encountered many errors in inventory tracking, which is a NIGHTMARE. Transfers, Purchase Orders, and Sales sometimes did not log or disappeared. We purchased an iPad just to use in the office. Bindo POS has the framework and design to be one of the best retail POS software programs around.

Pros

- UX
- Ease of Use (Tablet Only)

Cons

- Not Desktop Friendly
- Support (Seems like they're contracted and don't actually work for Bindo POS)
- Inadequate Reporting
- Bare-Essentials CRM
- Iffy Inventory Management (Buggy and not always reliable)

Advice to Others

We wouldn't recommend Bindo until it is fully optimized for desktop and their inventory issues have been resolved.

 
 

adam from Cloud 9 Vapor
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like everything about Bindo, but i wish i could make small changes to the inventory from my computer without downloading inventory, making the changes, then uploading it

Pros

Love that you guys actually finished the Woocommerce integration. Love the reporting. Servers always seem to be up, only issues encountered were from my internet provider.

Cons

Limited usage with computer, seems like everything needs to be done on the iPad

Advice to Others

Buy it!

 
 

Melissa from Pacific Pinball Museum
Specialty: Museum / park / zoo
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Bindo Register and Money Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great reports and an easy interface. The price is right. An unsolved glitch in software for combo power supply/digital input- output. It stopped charging the iPad. It's still not fixed. Our staff must plug in an Apple charger at nite, or the iPad will run out of charge.

Pros

Support staff is great. We are very happy with the variety of reports.

Cons

Just that one glitch described in the review.

 
 

Christopher from A La Mode Boutique
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Bindo Retail POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like Bindo and most of its features. I do however have some issues with Bindo. One of our biggest issues is printer connectivity, especially the blue tooth printer. I believe the blue tooth version has been discontinued. Another issue that I've noticed is that it takes a long time for software updates. The current problem that is taking a long time to update is the iPhone app. It doesn't work properly and hasn't been fixed for about a year. You cannot pull a report on the phone app or anything accept view current gross sales. I have called in with issues that need to be resolved on the retail POS and some most of our concerns have never been resolved. It appears that the DEV team doesn't consider individual case by case problems serious. They only make changes they see fit for the masses and they don't fix issues for each store.

Pros

Ease of use.

Cons

DEV team/company does not seem to have any sense of urgency to make software logic changes to meet the needs of its customers. They need to add some serious retail experience to their DEV team that really understands how retail works so that their logic is written more flexible. Especially on the permissions side of the software.

Advice to Others

I would recommend Bindo but test it out completely to ensure it will meet all your needs. If you find that you need to make changes to Bindo it may take years for any request to be granted and implemented. Bindo needs much improvement in this area and I believe this is the major drawback to an overall good system.

 
 

Darci from DK Dance Productions
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Yeah Bindo!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used Bindo for a little over a year. We love the ease of the software for our retail.

 
 

Erin from Follow the Honey
Specialty: Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Bindo review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After switching POS systems five times in 4 years, bindo has been the best for ease of use and product management.

Pros

Easy to navigate.

Cons

No always easy to find/search past sales.

Advice to Others

Make sure it's the right fit for your business.

 
 

Ellie from Loft of asheville
Specialty: Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Very intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Although there have been some glitches, overall the program is very intuitive and easy to use

 
 

Brian from Amelia Biscuit Company Inc
Specialty: Pets & supplies
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Works great - almost

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It works great; I just wish it had more user options and was more customizable. There are also a couple of annoying glitches that they can't seem to fix

Pros

Ease of use and small footprint

Cons

Not customizable enough

 
 

Shannon from Adam & Eve
Specialty: Other specialty retailer
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Bindo POS

Ease-of-use

Functionality

Product Quality

Customer Support

Overall Bindo is a relatively easy application to use. Most of the tabs are pretty self-explanatory. If for some reason you have a question about how to do something in regards to the application, they have how-to videos and explanations. You can also contact customer support. They're normally on the ball, they've come a long way from when we first started using the application. Much faster response times.

Pros

Ease of use, relatively fast, if there is down time they fix things pretty quick!

Cons

Longer customer support hours, being a business we are open later than customer service. That's when things will normally go wrong. Murphy's Law
Not a huge fan of the change done to the Sales Summary Report, when I export it, the currency fields are now number fields. Try to format back to currency and have to go into each cell and fix it to become currency again.

 
 
 
Showing 1-20 of 53

Kyle from Camp Eagle

July 2018

July 2018

I use Bindo to operate point of sale at multiple retail locations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that the user interface is clear, modern, and fairly intuitive. The processing also seems quick and seamless.

Cons

We've had many issues with our settings seeming to change on their own and of having issues with Bindo communicating effectively with our Salesforce platform.

Review Source: Capterra
 

Erika from OGS
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Easy to use, harder to help.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What i like most about bindo is how Easy it is to navigate find items, and over all quality of App.

Cons

what i like least about bindo is the Constant freezing and force exiting resulting in doing a whole transaction over, or when having my Log in in two terminals then being forced log out one.

Review Source: Capterra
 

Jayne from NYS Office of General Services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Customer service is always helpful, easy to navigate and many functions are very useful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the invoice/quote feature the best. We often set up bills for local agencys-emailing the quote/invoice is very helpful.

Cons

The invoice feature. Sometimes its difficult to edit pricing, fulfillment, and quote conversion. In addition to not being able to read the quote/invoice in email because the text is too small.

Review Source: Capterra
 

Melisa from Marks Mattress Outlet Jasper
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

I have only been using Bindo for a few short months, but its ease of use in phenomenal.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of reporting

Pros

It is Very Easy to Use! It is User friendly! It is Self Explanatory. It offers easy customization.

Cons

It is a little slower than I would like but does a great job. It does not have an easy way to apply some customization but we have found a way around that and love the overall program.

Review Source: Capterra
 

Vanessa from Jewelry & Accessories
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Overall it works, but glitchy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Inventory and purchase orders are straight-forward on this POS!

Pros

I like the inventory screen and how you can add pictures to each item. I also like that the purchase order screen is very straight-forward.

Cons

There are a couple frustrating components...when you go back after hitting the charge screen it takes the items out of inventory. Sometimes the sales are delayed on the 'sales' tab. Sometimes the receipt won't print. Overall, a couple glitchy and frustrating features.

Review Source: Capterra
 

Stacey from Popcorn World Michigan City
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Good yet a mess

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Benefits I was able to make an rewards program.

Pros

Very easy to learn. I love the fact that we can set up a Rewards program as well. That is all I can say about software.

Cons

Bindo frequently freeze up also when ringing and finalizing a cell at times it kicks the sellout you will have to rering.

Review Source: Capterra
 

Will from Memorial Fine Wines & Spirits

May 2018

May 2018

Every pos has it's own pros and cons but bindo seems to be pretty good for a retail liquor store.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Has most of the alcohol-related stuff already saved and the majority of the sku's You type in will have a picture and description and size of the product. Saves a lot of time when setting up a new liquor store.

Cons

Sometimes if a person previously saved a item sku then you have to ask to overwrite their description or name but lately they have upgraded so we can overwrite the name.

Review Source: Capterra
 


May 2018

May 2018

it's been a learning process, but they've been great with adding features and fixing issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

moving all of our systems to an iPad. better for when the store is busy and we need multiple users signed in.

Pros

the customer support for any issues is great. if there is an idea that we have, they are great at making it happen.

Cons

certain things take a work around making the overall process take longer than it should. it seems like in the long run we will work those things out.

Review Source: Capterra
 


May 2018

May 2018

Great System with some Bad Updates with No Time Frame to be Resolved

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The layout for processing sales and invoices is great and easy. We do not have a very tech-savvy staff and they were able to quickly learn the software, even with its various updates and changes. The receipt layout is great with the barcode at the top, it makes it easy to pull up sales quickly. The software has really helped to better manage our inventory. I love the ability to affiliate specific customers to inventory items so we can track trends. The integration with Mail chimp is awesome as we are able to send mass emails to our customers to let them know about various events in the store. The matrix feature for the inventory is great as well. I love the all of the reports and the inventory management. The customer service team is very efficient if there is an issue and are always friendly and readily available.

Cons

I researched several POS systems before we chose Bindo, I thought Bindo had all of the features we needed for our small business and more. After several years of using Bindo a couple of updates were launched some were great and others were not beneficial to us. The updates often times took away features that we had liked. When I had called to investigate if this was something that was going to be corrected, there was never a time frame for when it was going to get resolved. The customer service team is always very helpful, nice and assured me that the developers were working on it. I know that no system will be perfect for everyone and with technology there are always issues but certain features just got worse and the software has gotten harder for my sales staff to use. My sales staff are not the most tech-savvy and prior to the updates they were excited and embraced the software and after a couple of bad updates they are not eager to use it. I am getting a lot of complaints by them about certain issues that I have to keep assuring them that the developers are working on. Simple features like the ability to print a quote on the receipt printer or changing the associate on a sale after it is paid or showing the balance owed by the customer on a partially paid invoice are not possible. Our lease is ending in November and I am sad to say that we will probably be leaving the Bindo Family. I still love Bindo and hope that some things change before we need to make a decision.

Review Source: Capterra
 

John from Decor

May 2018

May 2018

We use Bindo for our furniture store. When it is running it works great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer service. They regularly reply quickly and help fix our problem. It holds inventory and we are able to run reports that are needed. Well organized. customer service customer service.

Cons

Crashes at least once a day. The program regularly locks up causing us to have to shut it down in the middle of a transaction. Crashes

Review Source: Capterra
 

Christina from Cash's liquor

May 2018

May 2018

Like it a lot very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like that it's very easy to use and understand. And the customer support is great. And the system is fast

Cons

The only issue I have with the system is the ipad freezing up when we use a credit card sometimes.

Review Source: Capterra
 

Johnathan from Urban Wines and Spirits

May 2018

May 2018

It's a love hate relationship, but for the most it's a good POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Our inventory management, product creation, category, allowing to input specifics. I love the loyalty reward program available. Helps us build a better connection with the customer as to what they like, prefer, may want.

Cons

Okay, I'll try not to be too harsh but I want to be specific. The glitching, software update or any updates not to be reserved for Friday's and Saturday when it's busy. Customer want to view the items they purchased, but not with the cost price... would really appreciate is we can select by dates see the items and have no other specific information, many times customer feel the need to see all the items but this way it will show cost price the only way is selecting transaction per transaction which you may understand becames tedious. Transaction with Swipping EMV and manual imput, can really pinpoint what's the incongruency but each of our iPads 3 run differently some don't swipe other just EMV so far we just deal with it but it's annoying, last mindful thing... the printer for over a year we were promised all iPads can print receipts after installing a new 300 printer and new modem,,. Yet still only one iPad has the availability to print... anyway overall we appreciate Bindo and thank you for taking the time to ask us our opinion.

Review Source: Capterra
 

Coy from Marks Mattress Outlet

May 2018

May 2018

Wonderfull! Great Ease of use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is extremely simple to use. The Support form bindo has been excellent also! I love how easy the software is to use for things like keeping track of my sales and inventory. This has been a great asset to our company.

Cons

None That I can think of! The software is always working up to standards and is great for me an my coworkers. We run the software on iPads for mobility and it never fails us.

Review Source: Capterra
 

Thomas from The Beer and Wine Cellar

May 2018

May 2018

Lots of great features but customer service is lacking.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Inventory tracking is fantastic. You simply scan an item and if it's in the cloud, the information pulls automatically

Cons

Constant issues with cards, not processing. Even though I did be connected and my iPad would be online, it would not connect and run cards multiple times throughout the day.

Review Source: Capterra
 


May 2018

May 2018

Decent software but still needs work

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

As a user there are no direct benefits for me but it does make sales easier especially when we are busy and I am trying to get people paid up and out the door as quickly as possible.

Pros

I like the look and layout of the menu screens and the settings menu. It's easy to understand and easy to use.

Cons

The app crashes more than I would have thought it would. Also there is some difficulty with merging sales data if an item is accidentally entered into the system twice.

Review Source: Capterra
 

Michelle from Adam & Eve
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Ever have a problem, customer service is amazing on getting back at a timely manner.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That I can get almost immediate help from customer support. I am able to use different forms of payment and ease of adding new items to system.

Cons

Some updates make it harder to use with no Bindo training. When adding new items to system, sometimes the pictures don't correspond with our actual item.

Review Source: Capterra
 

Stephanie from Crone's Cupboard

May 2018

May 2018

So far the program seems to work fairly well. Customer support is always very helpful and quick.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Has a lot of great options for maintaining products and possibilities for having a brick and mortar store and an online store.

Cons

Features that have not been fully implemented or are no longer going to be available are not clearly stated in the "Help" sections. Would be nice to know that an area is still being worked on or has gone back to the drawing board, but then given other options to use. Rather than having to contact Support to be told that, after trying for a while to figure out how to make something work.

Review Source: Capterra
 

Betty from Superior Spirits LLC

April 2018

April 2018

Mostly positive but have had a few issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

When we need help the people are friendly and try to help us with our issues. It has been more stable lately.

Cons

It does not have a few features that we need ie we sell lottery tickets and need to be able to do payouts that show up as a negative in the daily sales summary report. Also they have been promising us a new emv card reader that complies with the chip cards for 3 years and we still do not have one. Also when they have internal errors we can't process credit and debit cards. When they update they do no inform us before or explain the updates very well when we notice them. Sometimes it is hard to get help when we have an issue. We are at the end of our contract and now we are having some hardware issues. The handheld scanners will not hold a charge and have to be hooked up to the cable at all times. We cannot charge with the scanners in the cradles anymore. One of the cables had to be replaced. Bindo seems to cater restaurants more than retail stores. I do not like the new menu set up. It was much easier to add pictures of products and update the product on each page when we could just hold our finger on the product and change or delete it. For us it is not very user friendly anymore.

Review Source: Capterra
 

Lizze from Red bird Trading

April 2018

April 2018

in general, it is easy to use and works for the most part.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Inventory management and being able to access information. We can store our clients information in the system, put credit cards on file for ease of shopping. Being able to look up products and have all the information needed at a glance is helpful.

Cons

Multiple payment situations are a nightmare. You often have to figure Utility what payment type to put in first (order of operations situation) for the split tender to work. It's extrmemly time consuming and the customers feel like it's their fault when we can't proccess their preferred payment. We don't want our customers thinking their card is being declined when it's not or feel like they are unable to use, sometimes multiple, gift cards, store credits, etc.
there are also glitches that don't get resolved in a timely fashion. I can not use the trigger point feature to generate reorders. Instead of adding only the items set with a trigger point, the system puts EVERYTHING from the company into a purchase order. This has been reported and unresolved.

Review Source: Capterra
 

Erick from Translation and Localization

April 2018

April 2018

I've used Bindo POS for sales at conventions/expos.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to easily create and customize quick menus and have popular items front-and-center makes life much easier.

Cons

The search function can return too many results, sometimes, however there may be filter functions I've yet to discover. My use has mostly been during fast-paced sales situations.

Review Source: Capterra