

Booksy Software
FrontRunners
About Booksy
Booksy Pricing
$29.99 per month for the first user + $10 per month for each additional staff member (up to 9) Need more? Add unlimited staff members for $119.99 per month
Starting price:
$29.99 per month
Free trial:
Available
Free version:
Not Available
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Business Profile
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Booksy User Reviews
OVERALL RATING
Showing 1 - 5 of 291 reviews

Lou
Verified reviewer
Company size: 2-10 employees
Industry: Accounting
Time used: More than 2 years
Review Source: Capterra
December 2018
All in one CRM like App
My overall experience was a great experience and i will continue to use this app.
Pros
It acts like a CRM but a great scheduling app.
Cons
None everything is perfect and i would high recommend this to all my entrepreneurs.
Larissa
Company size: 1 employee
Industry: Consumer Services
Time used: More than 2 years
Review Source: Capterra
September 2019
Wonderful app
My overall experience is wonderful
Pros
It’s easy and accessible, I love that my clients can book when ever they want with out having to go through me.
Cons
I’m not quite sure at the moment, i know there were like two things that i didn’t care for much but, none that comes to mind at this very moment.
Reasons for choosing Booksy
I wanted to give this a try because it wasn’t a top name, i usually like to go with the under for because they are usually better and the customer service is usually better and i was correct
Reasons for switching to Booksy
I love how much easier is was to use
Anonymous
Company size: 1 employee
Time used: Less than 6 months
Review Source: GetApp
May 2022
Booksy seems to be too understaffed and overwhelmed to be as effective as it can
I hate the fact that I'm stuck using this awful company (if I jumped ship I would lose the hundereds of reviews that I had amassed while I was using Genbook). Booksy clearly got greedy by acquiring a competitor and instead of boosting up its staffing to handle the numerous bugs in its software as well as the influx of all the new customers from the competitor, they choose to go cheap with keeping its domestic staff lean (which I'm sure is terrible for morale) and contracting with ill-trained overseas customer support who are essentially useless when it comes to addressing the very real flaws in its system.
Pros
Good effort that they offer videos and webinars to help users navigate how to use Booksy. Too bad that those videos and webinars tend to be general and vague, and when there are specific questions and issues (or problems we run into that we point out) they are simply not addressed. I like that someone from Booksy reached out to me as a new customer after being migrated from Genbook to help me with my questions, but that was only for a period of a month and now that there are still ongoing questions and issues I need help with that person no longer responds. I know that it is due to the fact that the staffer is constantly being given new accounts as the old ones "age out" but it is indicative of how this business prioritizes profits from account volume rather than maintaining a robust, unassailable product with good customer service.
Cons
TERRIBLE CUSTOMER SERVICE. Booksy touts offering support by phone (except they are so short staffed that the wait time is interminable), email (response rate is about several weeks), and 24/7 chat (response rate several hours for a reply, and oftentimes the overseas support person is not equipped to provide an answer or solution and when that is the case then they just ghost the conversation. Here is an example of a typical exchange. Me: Please help me w/ this problem accessing the waitlist, namely the fact that there does not seem to be one period. Booksy: The waiting list works so that it is only displayed if there is at least one free slot in business. Please check if the slot is available, then it should be working fine! Me: What do you mean that the waiting list works only so that it is only displayed if there is at least one free slot in business? The whole point of the waiting list is so that if all the slots are currently booked, whoever is on the waitlist is notified if the slot they want becomes available. Please explain b/c Booksy's waitlist does not make sense to me. Booksy: no response
Reasons for switching to Booksy
Not by choice. Genbook got acquired by Booksy.

Response from Booksy
We are sorry the transition to Booksy from Genbook did not meet your expectation. It is never our intention to leave anyone with questions and we appreciate you sticking with us. We've made strides to improve response times on the phone and in the in-app chat. If you find yourself with a question please reach out so we can assist.
Replied May 2022
Kathryn Zochert
Verified reviewer
Company size: 1 employee
Industry: Alternative Medicine
Time used: Less than 6 months
Review Source: GetApp
March 2022
Where is their support staff?
I was forced over to this product when GenBook was purchased. The support is terrible. It takes at least an hour to get a response from the chat, and sometimes, I get NO response even by the next day. Their online videos are useless to a new user who is just trying to switch over. Everything seems focused on salon usage, which is not how I use it.
Pros
I like that I can create a document to be completed by my clients right online when they create an appointment
Cons
I have no idea where or how to find the features I am used to. Documentation is lacking.
Reasons for choosing Booksy
I didn't choose Booksy. They chose me.
Reasons for switching to Booksy
I was forced to when GenBook was bought by Booksy.

Response from Booksy
Thank you for the feedback! We never want to leave anyone feeling like they can't get in touch with us. Checkout out our webinar series specifically for Genbook users coming to Booksy. They are a great platform to ask questions, get answers, and engage with the Booksy team.
Replied March 2022
Anonymous
Company size: 11-50 employees
Time used: Less than 2 years
Review Source: Capterra
May 2021
Definitely the best tool to book your haidresser!
Perfect! The mobile app works amazing and I can't imagine using another tool. Good job Booksy team!
Pros
I use this tool daily to book hairdressers, groomers, barber,s and beauticians. It works perfectly for me as I can choose time and place and price or reschedule and I don't have to call each place every time.
Cons
Not all the places are available at Booksy, but I hope it's only a matter of time. Apart from that everything works well for me!

Response from Booksy
Thanks for letting us know that your enjoying Booksy to book your services. We're so glad to hear it.
Replied June 2021