About Booksy

Booksy is a cloud-based appointment booking solution for hairstylists, barbers, salons and spas. It offers appointment scheduling, calendar management, online payments and marketing management functionalities within a suite. Android and iPhone apps supported.

Booksy features two mobile applications: Booksy Biz for businesses and Booksy for clients. Booksy Biz allows users to manage appointments, customer communication and payments, while Booksy allows customers to book online sessions based provider availability and desired dates. The point-of-sale (POS) feature allows users to manage inventory and sales of services, packages and products.

Booksy also features built-in payment processing, which allows customer to make pay...


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Supported Operating System(s):

Web browser (OS agnostic)

254 Reviews of Booksy

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(208)

208

4 stars

(32)

32

3 stars

(7)

7

2 stars

(2)

2

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 254 results

December 2018

User Profile Picture

Lou from HalJoJo Tax Services

Verified Reviewer

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

All in one CRM like App

My overall experience was a great experience and i will continue to use this app.

Pros

It acts like a CRM but a great scheduling app.

Cons

None everything is perfect and i would high recommend this to all my entrepreneurs.

September 2019

Larissa from Larissa Lane Artistry

Company Size: 1 employee

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Wonderful app

My overall experience is wonderful

Pros

It’s easy and accessible, I love that my clients can book when ever they want with out having to go through me.

Cons

I’m not quite sure at the moment, i know there were like two things that i didn’t care for much but, none that comes to mind at this very moment.

Reasons for Choosing Booksy

I wanted to give this a try because it wasn’t a top name, i usually like to go with the under for because they are usually better and the customer service is usually better and i was correct

Reasons for Switching to Booksy

I love how much easier is was to use

May 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Definitely the best tool to book your haidresser!

Perfect! The mobile app works amazing and I can't imagine using another tool. Good job Booksy team!

Pros

I use this tool daily to book hairdressers, groomers, barber,s and beauticians. It works perfectly for me as I can choose time and place and price or reschedule and I don't have to call each place every time.

Cons

Not all the places are available at Booksy, but I hope it's only a matter of time. Apart from that everything works well for me!

Response from Booksy

Replied June 2021

Thanks for letting us know that your enjoying Booksy to book your services. We're so glad to hear it.

February 2021

Crystal from The Crystal Effect LLC

Company Size: 1 employee

Industry: Cosmetics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

February 2021

No customer service

Little to no customer. Terrible financial support. WHEN and IF they send you a payout report, it's totally incorrect. No one from their development team can or just will not fix it. I have deposits in my account and I have no idea for which dates or services. Booksy owes me $97 still don't know when or if that was paid. Custom forms doesn't work. And still and again no one can or will fix it. It's bc more trouble than it's worth. App is always crashing.

Pros

Software is pretty self explanatory. Easy to use.

Cons

Custom forms doesn't work. Daily payouts sent a few days out of each month and are never accurate. Customer service can only forward problems to the developers who never do anything.

Reasons for Choosing Booksy

I don't know. But I'm regreting the decision now

Response from Booksy

Replied March 2021

We are extremely sorry to hear about this, and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us by email at support@booksy.com. We want to hear all about your concerns and address them in the most suitable way. Your feedback makes us better.

September 2019

Latoria from Nailz by LS

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Perfect Assistant

My overall experience with Booksy is wonderful!!!. The customer service and response time is amazing. There’s nothing more frustrating than being in the middle of trying to do something , needing assistance, but you are unable to connect with help desk or support until the next day.

Pros

The selling point for me was the automatic appointment reminders that are sent to the customers. I used to sit up every night and send out appointment reminders to all of my customers.

Cons

When the sw did not allow for deposits.

Reasons for Choosing Booksy

The automatic appointment reminders plus the ability to set my hours within the system.

Reasons for Switching to Booksy

I could not set my schedule the way U wanted. My hours differ daily and I wanted that flexibility.