Booksy software


46 reviews(4.5/5)
46 reviews(4.5/5)

Booksy is a cloud-based appointment booking solution for hair stylists, barbers, salons and spas. It offers appointment scheduling, calendar management, online payments and marketing management functionalities within a suite. Android and iPhone apps supported.

Booksy features two mobile applications: Booksy Biz for businesses and Booksy for clients. Booksy Biz allows users to manage appointments, customer communication and payments, while Booksy allows customers to book online sessions based provider availability and desired dates. The point-of-sale (POS) feature allows users to manage inventory and sales of services, packages and products.

Booksy also features built-in payment processing, which allows customer to make payments using their mobile phones. Users can track customer payments, revenues and profits in real time. Marketing management tools allow users to execute customer acquisition campaigns using multiple channels such as emails, text messages, mobile push messages and social media.

Pricing is subscription-based. Support provided via email.

Supported Operating System(s):
Web browser (OS agnostic)

46 Reviews of Booksy

Showing 1 - 20 of 46

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  • Mai yer from Nails by MaiYer

    August 2018

    Recently downloaded this app for my business. So far so good.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most about this is that my clients are able to set their own appointments. I also like it that it blocks the time needed so that I don't double book.

    Cons

    Well as of right now the only issue I did have was editing the services. I couldn't figure it out but once I messaged the rep, their quick response helped me fix that problem.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • James from Lowe's

    Specialty: Other specialty retailer

    Number of employees: 11-50 employees

    June 2018

    Used Booksy for over a year

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Ease of use. Very easy app to navigate. Type in the service you are looking for and your location. I love having the opportunity to book an appointment weeks ahead of time

    Cons

    I do not have anything negative to say about Boosky. It is very easy to use and navigate. The app is quick and intuitive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Maiyer from Nails by MYM

    May 2018

    This app is good. Works wonderfully with scheduling my clients.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most about this app is that it was easy to use and not too much going on. It is a great app for salon users.

    Cons

    There isn't really anything I would say that is a con with is app. It's pretty self-explanatory all on its own.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rodrigo from Asociación Civil REDES

    May 2018

    Booksy is a perfect application that acts as a mobile diary

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros


    ideal to keep your customers up to date, adjust schedules and not miss any appointments. It is really practical

    Cons


    The disadvantage is that since smartphones already have such diary, the consumer could not be so interested in the application

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rafael from Rafaels Quality Solutions and services

    Specialty: Other specialty retailer

    Number of employees: 2-10 employees

    March 2018

    My experience with Booksy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Booksy was a very easy and understandng platform that offers what most platforms for buisness start ups don't is a free trial . The representative I spoke with was very thorough and very articulate with the way he explains to make sure I was able to understand the app . He also gave me tips and pointers for my business that really helped me out in the long run . I recommend anyone trying to sign up for a marketing platform or Booksy it's self to use him as their representative .

    Cons

    It's still not widely available to the public being advertised on television or anywhere that can volumize notice of this service

    This review was submitted organically. No incentive was offered
    Review Source
  • Oswaldo from Suministros Vallemares, C.A.

    March 2018

    Book spa, barber and tattoos from one site

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Make appointments in one site.

    Pros

    Make appointments directy from the site 24/7. Easy sync with the mobile app for iOS and Android. Can use the location/GPS feature to find beauty suppliers near by.

    Cons

    Not phones updated. Sometimes got to confirm the appointments by phone call and the numbers of suppliers are not updated.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Victoria from Real Estate

    February 2018

    Amaze with this app

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like to see the variety of business on this app don't need to google the business to see how good they are all you need to do is find a salon look at the reviews and book! Love it

    Cons

    Not much publicity people don't know what booksy is! Need to spend a little more money advertising so people know what this application is all about

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • keith from TRCA Barbershop

    Number of employees: 2-10 employees

    October 2017

    Booksy has saved me so much time and helped me to put my career in professional prospective!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    it gave me more time to complete other business related tasks.

    Pros

    The simplicity in which it gives for my customers to use with and the sure convenience that it provides in regards to keeping my schedule in a timely manner

    Cons

    It doesn't let you singularly set your schedule or customize it once you set your schedule its locked every day sometimes you need to change up your hours and I don't see were you can do that.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Gino from American Dream Barbershop

    October 2017

    Wonderful, perfect working app

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Text, email & notify clients directly from app regarding updates. Facebook integration, post pics, link to social media & 24/7 help desk

    Cons

    I have to change my hours of operation if I need to work late. On my old schedule system, I could open up an hour on my schedule instead of changing all of my hours. It's a pain because I have to remember to put it back to normal times or a client will be able to book in that additional time

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mary Jane from Bombshell Lash Lounge

    Number of employees: 1 employee

    October 2017

    Hands down, the best app for scheduling and graphics! Highly recommend!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    More clientele!

    Pros

    I love that my clients can book directly online and that they get reminders for their appointments! I love the gallery I can post of my work and that my clients can post reviews for all potential clients to see! It really allows me to put my best foot forward when trying to get new clientele. The customer service is spot on and they respond to your issues in minutes. Best app and customer service for the business owner!

    Cons

    I wish it had the functionality to allow me to create my own flyers. While I like the flyers they create for me, I would like to be able to choose templates for specials I might be having.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    October 2017

    Surprised, but this is a very cool app!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is soooo simple to use! Scheduling a meeting or a visit has never been easier! The catalog of providers is growing systematically, so new services are added every week.

    Cons

    I don't really see too many disadvantages. Maybe lack of any real-time customer service- they could use that!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Robert from The Gentlemen's Barbershop

    October 2017

    The only thing I have an issue with is location is always off.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Everything

    Cons

    I like the software but the only thing would be gps or location . It always brings up a different area.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ruben from RGI

    Number of employees: 1 employee

    July 2017

    Very, very pleased.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The system is set up to do all work once client is in. I don't have check with anyone and no bookkeeping. Thank u so much.

    Pros

    I don't have to do any work once client joins system. The client is in full control, so they can schedule and cancel on their own.

    Review Source: Capterra
  • Luis from Lou Da Barber

    July 2017

    Super easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    That i dont have to never use a pen or notebook again. It saves me time during work hours so I don't have to go back and book anybody they can do it on their own!

    Review Source: Capterra
  • James from The Barber Club Mizner Studio

    July 2017

    Booksy has made online booking easy! The app is easy to use and very customisable. Try it out!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how easy it is to use. I also like that the customers can download the app. This makes doing business a lot easier.

    Cons

    I do not like that the client does not get a text reminder. Not all clients want to download the app.

    Review Source: Capterra
  • Amanda from Transformations

    Number of employees: 1 employee

    July 2017

    Feel like some things could be made a little easier.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    An easy way to check my appointments from anywhere.

    Pros

    I like the pictures Booksy sends to post to our social networks. It's easy to get immediate contact with staff.

    Cons

    needs some bugs fixed. Changing an appointment date sometimes doesn't do that. Sometimes the site doesn't reboot right away and I end up having multiple appointments for one client in the same spot and then they get multiple reminders because of it.

    Review Source: Capterra
  • Travis from GreatPasteBarber

    July 2017

    Great App

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is easy to use and manage, clients enjoy using it. The software allows you to promote and offer your services in a way that makes it easy for your clients to begin using. Eliminates scheduling errors and overbooking, also those late night/early morning phone calls

    Pros

    I love how Booksy makes booking appointments easier for my clients and I. It is 2017, having to answer phone calls in the middle of a service has been eliminated.

    Cons

    The only thing I might change would be to allow clients to book appointments without having to download an app to their phone.

    Review Source: Capterra
  • Mario from Big league barbershop

    Number of employees: 1 employee

    July 2017

    It's been ok

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The benefit of no dealing with people calling me at odd hours of the night

    Pros

    Customers get to book their own schedule, I can cancel or block people that show up late, I can set my own hours

    Cons

    I think that the price is too high compared to all the other apps that are free and also do the same thing

    Review Source: Capterra
  • Derrick from Kustom Kuts barbershop

    July 2017

    Great booking app!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use ...customers find it easy to book appointments..never had any complaints about the app being hard to use!!

    Cons

    Don't have any complaints...need to have more instructions on how to get paid by using the app!! Need more details

    Review Source: Capterra
  • Oscar from Happyfadez

    July 2017

    Best and easiest appointment app available!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    How amazing and easy you can organize your clients. The reminders to you clients.
    Easy booking. How easy it is to move an appointment. That you can block unwanted clients.

    Cons

    You can't select your own color themes.
    When your clients select a time they can only choose increments of 15 min leaving spaces in between if you have odd timed services.

    Review Source: Capterra
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