Booksy is a cloud-based appointment booking solution for hair stylists, barbers, salons and spas. It offers appointment scheduling, calendar management, online payments and marketing management functionalities within a suite. Android and iPhone apps supported.

Booksy features two mobile applications: Booksy Biz for businesses and Booksy for clients. Booksy Biz allows users to manage appointments, customer communication and payments, while Booksy allows customers to book online sessions based provider availability and desired dates. The point-of-sale (POS) feature allows users to manage inventory and sales of services, packages and products.

Booksy also features built-in payment processing, which allows customer to make payments using their mobile phones. Users can track customer payments, revenues and profits in real time. Marketing management tools allow users to execute customer acquisition campaigns using multiple channels such as emails, text messages, mobile push messages and social media.

Pricing is subscription-based. Support provided via email.

Booking management
Booking management

Booking management

Business profile

Business profile

Calendar

Calendar

Client messages

Client messages

Photo uploads

Photo uploads

Social media

Social media

Supported Operating System(s):

Web browser (OS agnostic)



47 Reviews of Booksy

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 47 reviews

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Juan from Best Auto Group Inc

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Use it all the time!

Pros

Have used it as a customer and love how simple it is

Cons

Cant really think of anything, maybe sync with google calendar would make it better?

Review Source: Capterra

Mai yer from Nails by MaiYer

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Recently downloaded this app for my business. So far so good.

Pros

What I like most about this is that my clients are able to set their own appointments. I also like it that it blocks the time needed so that I don't double book.

Cons

Well as of right now the only issue I did have was editing the services. I couldn't figure it out but once I messaged the rep, their quick response helped me fix that problem.

Review Source: Capterra

James from Lowe's

Type of Store:  Other specialty retailer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Functionality

June 2018

Used Booksy for over a year

Pros

Ease of use. Very easy app to navigate. Type in the service you are looking for and your location. I love having the opportunity to book an appointment weeks ahead of time

Cons

I do not have anything negative to say about Boosky. It is very easy to use and navigate. The app is quick and intuitive.

Review Source

Maiyer from Nails by MYM

Ease-of-use

Value for money

Customer support

Functionality

May 2018

This app is good. Works wonderfully with scheduling my clients.

Pros

What I like most about this app is that it was easy to use and not too much going on. It is a great app for salon users.

Cons

There isn't really anything I would say that is a con with is app. It's pretty self-explanatory all on its own.

Review Source: Capterra

Rodrigo from Asociación Civil REDES

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Booksy is a perfect application that acts as a mobile diary

Pros


ideal to keep your customers up to date, adjust schedules and not miss any appointments. It is really practical

Cons


The disadvantage is that since smartphones already have such diary, the consumer could not be so interested in the application

Review Source: Capterra

Rafael from Rafaels Quality Solutions and services

Type of Store:  Other specialty retailer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

My experience with Booksy

Pros

Booksy was a very easy and understandng platform that offers what most platforms for buisness start ups don't is a free trial . The representative I spoke with was very thorough and very articulate with the way he explains to make sure I was able to understand the app . He also gave me tips and pointers for my business that really helped me out in the long run . I recommend anyone trying to sign up for a marketing platform or Booksy it's self to use him as their representative .

Cons

It's still not widely available to the public being advertised on television or anywhere that can volumize notice of this service

Review Source

Oswaldo from Suministros Vallemares, C.A.

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Book spa, barber and tattoos from one site

Make appointments in one site.

Pros

Make appointments directy from the site 24/7. Easy sync with the mobile app for iOS and Android. Can use the location/GPS feature to find beauty suppliers near by.

Cons

Not phones updated. Sometimes got to confirm the appointments by phone call and the numbers of suppliers are not updated.

Review Source: Capterra

Victoria from Real Estate

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Amaze with this app

Pros

I like to see the variety of business on this app don't need to google the business to see how good they are all you need to do is find a salon look at the reviews and book! Love it

Cons

Not much publicity people don't know what booksy is! Need to spend a little more money advertising so people know what this application is all about

Review Source: Capterra

keith from TRCA Barbershop

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Booksy has saved me so much time and helped me to put my career in professional prospective!

it gave me more time to complete other business related tasks.

Pros

The simplicity in which it gives for my customers to use with and the sure convenience that it provides in regards to keeping my schedule in a timely manner

Cons

It doesn't let you singularly set your schedule or customize it once you set your schedule its locked every day sometimes you need to change up your hours and I don't see were you can do that.

Review Source: Capterra

Gino from American Dream Barbershop

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Wonderful, perfect working app

Pros

Text, email & notify clients directly from app regarding updates. Facebook integration, post pics, link to social media & 24/7 help desk

Cons

I have to change my hours of operation if I need to work late. On my old schedule system, I could open up an hour on my schedule instead of changing all of my hours. It's a pain because I have to remember to put it back to normal times or a client will be able to book in that additional time

Review Source: Capterra

Mary Jane from Bombshell Lash Lounge

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Hands down, the best app for scheduling and graphics! Highly recommend!

More clientele!

Pros

I love that my clients can book directly online and that they get reminders for their appointments! I love the gallery I can post of my work and that my clients can post reviews for all potential clients to see! It really allows me to put my best foot forward when trying to get new clientele. The customer service is spot on and they respond to your issues in minutes. Best app and customer service for the business owner!

Cons

I wish it had the functionality to allow me to create my own flyers. While I like the flyers they create for me, I would like to be able to choose templates for specials I might be having.

Review Source: Capterra
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Surprised, but this is a very cool app!

Pros

It is soooo simple to use! Scheduling a meeting or a visit has never been easier! The catalog of providers is growing systematically, so new services are added every week.

Cons

I don't really see too many disadvantages. Maybe lack of any real-time customer service- they could use that!

Review Source: GetApp

Robert from The Gentlemen's Barbershop

Ease-of-use

Value for money

Customer support

Functionality

October 2017

The only thing I have an issue with is location is always off.

Pros

Everything

Cons

I like the software but the only thing would be gps or location . It always brings up a different area.

Review Source: Capterra

Ruben from RGI

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Very, very pleased.

The system is set up to do all work once client is in. I don't have check with anyone and no bookkeeping. Thank u so much.

Pros

I don't have to do any work once client joins system. The client is in full control, so they can schedule and cancel on their own.

Review Source: Capterra

Luis from Lou Da Barber

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Super easy to use!

Pros

That i dont have to never use a pen or notebook again. It saves me time during work hours so I don't have to go back and book anybody they can do it on their own!

Review Source: Capterra

James from The Barber Club Mizner Studio

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Booksy has made online booking easy! The app is easy to use and very customisable. Try it out!

Pros

I like how easy it is to use. I also like that the customers can download the app. This makes doing business a lot easier.

Cons

I do not like that the client does not get a text reminder. Not all clients want to download the app.

Review Source: Capterra

Amanda from Transformations

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Feel like some things could be made a little easier.

An easy way to check my appointments from anywhere.

Pros

I like the pictures Booksy sends to post to our social networks. It's easy to get immediate contact with staff.

Cons

needs some bugs fixed. Changing an appointment date sometimes doesn't do that. Sometimes the site doesn't reboot right away and I end up having multiple appointments for one client in the same spot and then they get multiple reminders because of it.

Review Source: Capterra

Travis from GreatPasteBarber

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Great App

It is easy to use and manage, clients enjoy using it. The software allows you to promote and offer your services in a way that makes it easy for your clients to begin using. Eliminates scheduling errors and overbooking, also those late night/early morning phone calls

Pros

I love how Booksy makes booking appointments easier for my clients and I. It is 2017, having to answer phone calls in the middle of a service has been eliminated.

Cons

The only thing I might change would be to allow clients to book appointments without having to download an app to their phone.

Review Source: Capterra

Mario from Big league barbershop

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

July 2017

It's been ok

The benefit of no dealing with people calling me at odd hours of the night

Pros

Customers get to book their own schedule, I can cancel or block people that show up late, I can set my own hours

Cons

I think that the price is too high compared to all the other apps that are free and also do the same thing

Review Source: Capterra

Derrick from Kustom Kuts barbershop

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Great booking app!!!

Pros

Easy to use ...customers find it easy to book appointments..never had any complaints about the app being hard to use!!

Cons

Don't have any complaints...need to have more instructions on how to get paid by using the app!! Need more details

Review Source: Capterra

Displaying 1 - 20 of 47 reviews