Booking management
Supported Operating System(s):
Web browser (OS agnostic)About Booksy
Booksy is a cloud-based appointment booking solution for hair stylists, barbers, salons and spas. It offers appointment scheduling, calendar management, online payments and marketing management functionalities within a suite. Android and iPhone apps supported.
Booksy features two mobile applications: Booksy Biz for businesses and Booksy for clients. Booksy Biz allows users to manage appointments, customer communication and payments, while Booksy allows customers to book online sessions based provider availability and desired dates. The point-of-sale (POS) feature allows users to manage inventory and sales of services, packages and products.
Booksy also features built-in payment processing, which allows customer to make payments using their mobile phon...
246 Reviews of Booksy
Average User Ratings
Overall
4.74 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
March 2019
lew from Chop shop 25eighh
Verified Reviewer
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Chop Shop 25Eighh
They help us when we need them. We are able to handle our day to day and provide a great service for our clients when our clients need and want an appointment.
Pros
It helps me run my business without having to respond to every phone call received. My clients who use it say it's easy to use. Very self explanatory for the customer and consumer. You are able to set a cancellation fee and no call no show fee. The marketplace is cool even the split on first time clients is responsible. I will continue to use booksy as my appointment setting app."
Cons
The only thing I didn't like was how long it took for me to get use to the app. Which was my third appointment app and is hands down still the best.
September 2019
Larissa from Larissa Lane Artistry
Company Size: 1 employee
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Wonderful app
My overall experience is wonderful
Pros
It’s easy and accessible, I love that my clients can book when ever they want with out having to go through me.
Cons
I’m not quite sure at the moment, i know there were like two things that i didn’t care for much but, none that comes to mind at this very moment.
Reasons for Choosing Booksy
I wanted to give this a try because it wasn’t a top name, i usually like to go with the under for because they are usually better and the customer service is usually better and i was correct
August 2020
Courtney from Motion pik Kutz
Company Size: 1 employee
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
August 2020
Beyond disappointed
Horrible, betrayed, scandalous ,atrocious,
Pros
Convenient .
Cons
After 2 years of paid subscriptions I felt abused by customer service and belittled they rushed me off and told me someone would call from upper management to resolve my problem but they never did I’m very disappointed that they were not able to amicably resolved my very simple accounting issue.
Reasons for Choosing Booksy
Convenient
May 2020
Miguel from Blessed Barber Studio
Company Size: 11-50 employees
Industry: Cosmetics
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
May 2020
Amazing booking App!!!
Great app!!!
Pros
Very easy and convenient, when my clients get to booking it gets straight to the point and I have no problem with appointments not showing up or any errors.
Cons
It’s sometimes logs me out( I’m pretty sure it’s an update) but I forget my password so I have to reset it everytime. Also my fault for not remembering my password
September 2019
Latoria from Nailz by LS
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Perfect Assistant
My overall experience with Booksy is wonderful!!!. The customer service and response time is amazing. There’s nothing more frustrating than being in the middle of trying to do something , needing assistance, but you are unable to connect with help desk or support until the next day.
Pros
The selling point for me was the automatic appointment reminders that are sent to the customers. I used to sit up every night and send out appointment reminders to all of my customers.
Cons
When the sw did not allow for deposits.
Reasons for Choosing Booksy
The automatic appointment reminders plus the ability to set my hours within the system.
