--- title: "Boulevard Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Boulevard. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Boulevard is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/boulevard-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Salon Software](https://www.softwareadvice.com/salon/) / [Boulevard](https://www.softwareadvice.com/retail/boulevard-profile/) / Boulevard Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/boulevard-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/boulevard-profile/alternatives/) # Boulevard User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 390 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 295 reviews (76%) - 4 stars: 62 reviews (16%) - 3 stars: 22 reviews (6%) - 2 stars: 2 reviews (1%) - 1 star: 9 reviews (2%) ### Most mentioned pros - I love the iPad for the self check-in which capture all customers information without errors if it was the staff entering the information, which would waste time. - Love being able to view the client’s total profile, including avg spend, products purchased, photo gallery of all pics on profile page, etc. Ability to compare photos so easily in gallery is AWESOME! - It’s truly an all-in-one platform that streamlines every aspect of running our MedSpa — from scheduling and charting to marketing, memberships, and POS. ### Most mentioned cons - We also found the scheduling system, HIPAA forms, and medical intake workflows poorly designed for TRT, peptide, and wellness practices. - This caused us to miss an important cancellation message for a $2,500 appointment on Easter Sunday, which resulted in unnecessary scheduling issues and lost family time. - There is no functional POS system for checking out clients directly from a phone, which is frustrating for businesses like ours that operate without a front desk. ## Boulevard customer reviews Showing reviews 1-25 of 390 (page 1). ### Doctors on Boulevard - Overall rating: 5/5 - Reviewer: Sean P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been very pleased with Boulevard. This is my first time using it and I like it better than many other systems that I have used. It is perfect for my practice needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the appearance of the application. The security is excellent. Appointment management has been great. Scheduling has been easy. Accessing the patient chart is also intuitive and quick. Adding photo documentation is user friendly the the photos are saved in high quality. #### Cons I have trouble finding the patients personal information at times. I wish a passkey could be used to sign in to the app. --- ### Blvd: customizable software, which also protects the interest of the owner, at a very reasonable price: Boulevard is the best one out there. - Overall rating: 5/5 - Reviewer: Emile Brian N. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The experience with humans was very nice. They were helpful and knew their materials. They gave time for me to learn and get familiar with the software before launching. The videos were very helpful and the articles were up-to-date with new features and well written concisely and precisely. The processing system set-up was seamless and robust. The reader doesn't need updating too often and does not crash so far (none). I love the iPad for the self check-in which capture all customers information without errors if it was the staff entering the information, which would waste time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the most about Blvd is that it is integrated into the owner's website, and that Blvd does not market other competitors to customers. The software is very customizable to the owner's business system. The software doesn't seem to crash too often, and the payment system is very robust (no troubleshooting too often). The service descriptions are clearly laid out to customers to see, as well as the add-ons, which increases sales. Customer support is excellent with the A.I as it is more accurate than human, but human support are also excellent. Excellent features for appointments and reminder without over doing it. I love that the credit card information is securely stored in file and can't be removed by customers in case of a no-show. #### Cons The AI receptionist is a little pricey. However the software itself is a very at a reasonable price. #### Reasons for switching to Boulevard Did not like the App which market my competitors on a platform. Did not like charging the customers for booking an appt at a ridiculous price while it could be for free. Did not like frequent crashes with software and reader. Did not like that the credit card info can be removed by customers which defeat the purpose of no-show feature --- ### Underwhelmed - avoid if you can - Overall rating: 1/5 - Reviewer: Jill W. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very underwhelmed by Blvd. We were overpromised, under delivered by this company. The cost is far too expensive for the value received. Much better services available on the market. We’re mandated to use this system with our franchise or we’d have left years ago. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The ability to text in same system as scheduling appts and being able to make recurring blocks. Had to add to meet minimum requirements for this field. #### Cons The cost; lack of functionality in the mobile app vs online; reporting functionality and lack of auditing; inability to have client photos added to account profile, like Mind Body; inability to perform marketing actions and use AI within the service; etc #### Reasons for switching to Boulevard We were mandated to switch #### Vendor response Thank you for your honest review. We take all reviews of Boulevard seriously, and we appreciate your candid feedback. Replied April 2026 --- ### Over a year on Boulevard and stilll happy - Overall rating: 5/5 - Reviewer: Emily R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been easy to customize and use. I also frequently use the chat feature to get assistance with questions from the AI chat bot as well as the user guides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Boulevard has all the capabilities we need as a med spa including ability for patients to self-schedule online, automatic email marketing sequences to help fill empty appointment spots, customizable charts and forms, mobile sign-off for our medical director, and time clock for employee worked hours. I know there's more features of Boulevard that I could be using and haven't yet! #### Cons Boulevard was the most expensive of the platforms I reviewed when looking to make the switch over a year ago. We felt comfortable with the platform's capabilities and not having to go elsewhere for email marketing, etc. #### Reasons for choosing Boulevard The other products did not have the all-in-one platform like Boulevard or had parts that could not be customized. #### Reasons for switching to Boulevard The old platform did not have online scheduling and could not manage profession/room/device/time booking needs. --- ### A Great Platform for Growing Businesses - Overall rating: 5/5 - Reviewer: Ashley K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Boulevard has been excellent. It has helped streamline our day-to-day operations, provides a great experience for both our staff and patients, and continues to be a reliable platform for our business. The interface is user-friendly, onboarding was smooth, and the support team has been helpful whenever we've needed assistance. We look forward to seeing Boulevard continue to grow and evolve with its customers' needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Boulevard has a clean interface, is easy for staff to learn, and offers a great online booking experience for patients. The POS system is intuitive, patient profiles are well organized, and overall it has helped streamline many aspects of our daily operations. Customer support has also been responsive when we have needed assistance. #### Cons Pricing is a little high, especially when adding additional locations. I would also love to see more flexibility with memberships, packages, and multi-location management. #### Reasons for switching to Boulevard reports and calendar changes were poor in apro #### Vendor response Hi Ashley - We appreciate you taking the time to leave a thoughtful review and thank you for the feedback regarding pricing and flexibility. We've shared that with our product team. We're happy to hear that you've had an excellent experience with Boulevard so far and you're finding it user-friendly! Replied September 2026 --- ### My experience with Boulevard - Overall rating: 4/5 - Reviewer: Julissa M. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it's good. Most days it gets the job done and has been much more inclusive than what we were previously using. Support has been amazing and I love the addition of new features. I can see that you are constantly working to improve and appreciate it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like most that the POS, EMR and Marketing are all under one CRM system. Previously we were using 3 platforms at Innova Wellness Spa and now we only have one. I love all of the incentive features for clientele such as memberships, loyalty point and promo codes. #### Cons The lack of features and lack of consistency behind the current features. There have been times during checkout where the Duo system glitched, said a payment was processed yet the client was never charged or said a voucher was redeemed only for it not have been or it simply will not allow me to check out a client or cancel a pending transaction. Having to upload images one by one into a client's account is extremely time consuming. The lack of language options is a barrier for some of our Non-English speaking clients. There's been more things that have come up that I feel could be tweaked or incorporated. #### Reasons for switching to Boulevard Boulevard would allow us to remove all three of these and only use one CRM #### Vendor response Hi Julissa, Thank you for taking the time to write us a thoughtful review. The all-in-one view is what Boulevard is built for, and we're happy to hear that you're finding it helpful for your business. We've shared your feedback about Duo and image uploads with our product team. Replied September 2026 --- ### The best booking site I have used! - Overall rating: 5/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My business has grown since using Boulevard, and it has also streamlined so many features that I used to have to use multiple companies for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The scheduling and appointment management is by far more superior to anything else I have used. I also love the convenient payment processing, with the option to utilize Offset. I also think the marketing feature is very helpful, and customer support is always fantastic. #### Cons The cost is slightly high, but worth it. I cannot think of anything I do not like! I think this booking site has everything a business needs! #### Reasons for choosing Boulevard Customer service, price, and the different features #### Reasons for switching to Boulevard I could bundle so many features without using different companies for everything. #### Vendor response Hi Jennifer, thank you for your kind words and taking the time to leave us a review! We're thrilled to hear your business has grown with Boulevard. Replied September 2026 --- ### Office Manager - Overall rating: 5/5 - Reviewer: Angela W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Outside of the couple of inputs above, I am very satisfied with the Boulevard experience. I highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Boulevard is a very user friendly platform to maximize client and staff experience. I find the support desk to be very helpful and prompt for when I do have a question or issue. I am excited that the Klarna and Afterpay options have gone live! The transition from our previous platform was smooth and training is very intuitive and easy to navigate. I would definitely recommend Boulevard! #### Cons Maybe that there is not a way to send payment links through text or email? Also, that there is not a way to manage memberships without "auto-pay". #### Reasons for switching to Boulevard We were looking for an easier platform and Boulevard was recommended to us. #### Vendor response HI Angela! Thank you for taking the time to write us a review. We're happy to hear you're finding Boulevard user-friendly and that you're enjoying the Buy Now, Pay Later options! Appreciate your feedback about payment links and membership management. We've shared your feedback with our product team! Thanks again. Replied September 2026 --- ### Boulevard Review - Overall rating: 5/5 - Reviewer: Sara M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was the easiest transition from my previous EMR, the onboarding was extremely comprehensive. Customer Service is always so responsive! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used many, many EMRs over the years in the aesthetic space and not one compares to how easy and comprehensive Boulevard is. #### Cons I don't think there is currently anything that I like least about Boulevard. It has been meeting all the needs of my practice. #### Reasons for switching to Boulevard I had a lot of needs that were not being met and way too complicated to complete in AR. --- ### Get this software NOW!!!! - Overall rating: 5/5 - Reviewer: carrie d. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic! 10 out of 10 recommend this to spa owners. This is an incredible product that helps streamline your spa business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is outstanding! I love the fact that you can email ideas and they try to implement them into their system. Incredible value and always updating and upgrading their system. #### Cons I don't have any concerns at the moment. Nothing has come up that has concerned me. I will reach out if anything comes up. --- ### Great Client Interface! Modern system with many features. - Overall rating: 5/5 - Reviewer: Maggie V. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience with Boulevard has been fantastic. Customer service is great. Our liaison is always very helpful in getting things answered. The software has really made our clients happy and in turn, made us a thriving business. Just wish on the back end, they'd hurry up with updates :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like most that Boulevard keeps the client in mind with their software. It's extremely easy to book as a client which has in turn landed us way more conversions than ever before. #### Cons What I like least is the speed of updates and requests. Boulevard could be so much more for so many people, our business included, but it falls flat on the updates. It seems like it takes months to just get one update and it's just not useful or will be something minor. They have an amazing user face for the client, just need to help us businesses that are looking for more. We are willing to wait a bit for these updates, but at some point they may cause us to look elsewhere. #### Reasons for switching to Boulevard Very difficult for our clients to make appointments #### Vendor response Maggie, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! Replied April 2026 --- ### Well worth it! - Overall rating: 5/5 - Reviewer: Samantha F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I felt very prepared in using the product especially since we started training 2-3 months before I even had my first client. Everyone is friendly and supportive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am able to ask a question and speak to a person any time, especially when I am working late hours until 9pm. I feel supported and the technology makes the client experience look and feel thoughtful and well-planned. #### Cons It does come at a price but it is worth it. I budget in different ways because it is an asset to have such a seamless way to book, purchase, and get that professional first-time experience I need as a new business. #### Reasons for choosing Boulevard overall support, POS, the way it interacts with clients --- ### Best investment for building revenue on a daily basis! - Overall rating: 5/5 - Reviewer: Lindsay S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From start to finish it’s been a great experience, I love that when there’s a feature missing or needing tweaking it’s listened to and addressed in a fast manner! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easiness for client booking, especially add-ons! It has helped our revenue increase substantially! #### Cons I don’t like that there’s not a better mobile checkout experience, sometimes we have to use square in a pinch because of that. #### Reasons for switching to Boulevard Mindbody is the worst to be honest, and I wanted something spa specific! --- ### Boulevard - its like the mafia, there's no getting out. - Overall rating: 1/5 - Reviewer: Harry D. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered My experience with the software was pretty average until I tried to leave the platform. Once you communicate to them you are leaving, they try everything in their power to make switching as hard as possible. From trying to charge you for months and months of a software you are not going to use, to holding your client data hostage. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Software is easy to use, and online booking works well. #### Cons Boulevard tries to literally extort you on the way out the door. For me, after having been with the company for a year and half, way past my initial one year contract, they told me my contract had automatically renewed (with not reminders or promts from them asking if I in fact wanted to renew) and that if I wanted to take my data (appointment history, client history, forms and charts) I would have to pay out the remainder of my contract. And their emails are pretty clear, either payout the entire contract even though you no longer plan to use the software, or "work with us to stay". This is simply extorsion put nicely. Plus when you join, you sign a I one year contract, they NEVER tell you that contact will renew automatically and for the same period of time once the year is up. #### Reasons for choosing Boulevard Ease of online booking. Seemed easy to use. #### Reasons for switching to Boulevard For the online booking features. We regretted the change almost instantly. --- ### Business with Boulevard - Overall rating: 5/5 - Reviewer: Anna V. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I have had a great experience with Boulevard. I’ve gone through some transition. They’ve been very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Appointment management and the fact that they send out messages to clients I haven’t seen in a while or clients that may have been absent for a bit. I also love their customer support. They are always helpful with expediting any issue. #### Cons My opinion, I feel like there could be more options for their packages, maybe geared towards more smaller businesses, but overall happy #### Vendor response Hi Anna, We truly appreciate you taking the time to write a review and sharing your experience. We have a stellar Customer Support team, and we're happy to hear that you've found them helpful. Thank you for the note about our packages. We hear you, and we can assure you that we're always working on improving them. Thank you for your review! Replied October 2026 --- ### Go with Boulevard - Overall rating: 5/5 - Reviewer: Skyler B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Simple, safe and effective for all types of businesses. I like that I can speak with a representative in the moment through chat rather than having to call for assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Appointment management is so user friendly. Checking in and out is completely seamless - specifically in the payment processing and rebooking. #### Cons The app. I don’t like that it doesn’t have all the functionality as the desktop. I often have to flip between them both. #### Vendor response Hi Skyler, Thank you so much for taking the time to leave your review. We will pass your feedback regarding our app along to our product team! Replied June 2026 --- ### BLVD is user friendly and worth it - Overall rating: 5/5 - Reviewer: dena l. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It really has been wonderful and made my job easier. I was new to this type of business and BLVD has made my transition smooth #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The fact that there is always Chat or a live person to talk with if I have any questions. They have always made it easy #### Cons Sometimes it is difficult to move around the CMR smoothly but after moving around and exploring I usually can find what I'm looking for #### Vendor response Hi Dena - Thank you for your review. We're happy to hear Boulevard has helped you make a smooth transition into your business! Replied September 2026 --- ### Excellent! - Overall rating: 5/5 - Reviewer: Ashley B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really like using it to complete simple work tasks. It makes making appointments very easy and fun. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Makes my work very enjoyable and a lot easier to complete while using the system. I look forward to using it each day while I do my work. #### Cons I did not dislike anything. There are absolutely no cons about using the Boulevard system. I enjoy using it. #### Vendor response Hi Ashley, We're thrilled to hear that Boulevard has made your workday enjoyable and easier to manage. We're grateful to be a small part of your day as a business owner. Thank you for your review! Replied September 2026 --- ### Yes! BLVD is the platform for your practice! - Overall rating: 5/5 - Reviewer: Corinne 'Queenie' D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I hate technology but LOVE Blvd. I do consistently recommend this to practices and will continue to- far superior to any program available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is no single "perfect" platform, but BLVD is as close as it gets! Marketing, POS, online scheduling, patient communications, reports, and immediate access to customer support (real people!). The efficiency and simplicity of this user-friendly platform is truly worth it's weight in gold. BLVD also listens to their customers - open to improvements and making constant upgrades to their program. #### Cons There are 2 things I'd like to see: The automated text for review to stop after the patient leaves one. And I'd love for them to manage phones (as well as text)! --- ### Boulevard app - Overall rating: 5/5 - Reviewer: Jacinthe F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with the Boulevard app has been excellent. The team is highly professional, and I would recommend this app to any business looking for a reliable appointment scheduling solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about the Boulevard app is its user-friendly interface, Appointment management and features. #### Cons didn’t find anything to dislike about the Boulevard app; everything is extremely professional and makes the workflow very smooth and convenient #### Reasons for switching to Boulevard I get used to boulevard from my old employer --- ### Great for beginners! - Overall rating: 5/5 - Reviewer: Nicole M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far, after using it for 4 month now, I am very comfortable and confident when using Boulevard. At first I was confused but Academy courses helped me strive in my position and now I am able to train others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how user friendly it is. It makes learning how to process payments, training, and security easier than most. The customer support Academy has helped me grow as an employee. #### Cons I dont have anything specific to dislike. Just like every new system you train on, it will take some time to adjust. --- ### Boulevard is key to our daily medspa routine - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. over all pleased with the interface and ease of use of Boulevard. The training is right there and is thorough. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Boulevard is easy to tailor to our business needs, met the needs of recurring monthly membership programs #### Cons Not as easy to navigate charting, appointments and checkouts on an iPad versus laptop or desktop. The features aren't the same. --- ### Disappointed with Boulevard - Overall rating: 1/5 - Reviewer: Lorena R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered My experience with Boulevard was not good. Their hardware or materials did not work when I tried to charge clients. I had to resort to my old payment processing machine. The company does not have good methods of communication or do they communicate well. I recommend looking at other options. I would put zero stars if I could. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I did not like using the boulevard system as it was very complicating for me to use. Not friendly. Not applicable. #### Cons Boulevard's system gave me a lot of problems. I am very disappointment as the hardware stopped working and the system was not friendly to use. What was stated on my contract was a lie and I would not recommend using platform for your company. #### Vendor response Hi Lorena, we’re so sorry you had a negative experience with Boulevard. We take all reviews seriously and pride ourselves on constantly improving our platform, adding features and supporting our customers relentlessly. After reviewing your claims, we are pretty sure we have matched your concerns to the correct account. Our team has reached out to schedule a call with you to discuss your concerns in detail. Also, please know that our Support team is always available via the help chat in your dashboard so please reach out to them immediately if you have any issues with your payment hardware going forward. Replied July 2025 --- ### Appointment management is my fav - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience is good. I am able to reschedule appointments in the app. Very convenient for both the client and I. Seems secure, but unaware exactly about the security. There have not been any complains with customer support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The most like is Appointment management within the Boulevard system. Payment processing has been good to us, no concerns at the moment. #### Cons I do not have a least comment regarding Boulevard at the moment. Email and texting is basic, but it works. --- ### Couldn't work without it - Overall rating: 5/5 - Reviewer: Peter L. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been an integral part of my salons business. The client facing portion is beautiful and easy to use and the back end reporting is comprehensive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The streamlined interface works with clients of all levels of technical ability. #### Cons Minor bugs that haven't been addressed. I'd like to be able to remove the decimal option when clients are selecting tip quantities. Example- Clients often intent to leave an assistant $10 but end up leaving $0.10 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/boulevard-profile/reviews/?page=2) --- Boulevard Reviews, Pros and Cons - 2026 Software Advice