--- title: "Boulevard Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Boulevard. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Boulevard is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/boulevard-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Barbershop Software](https://www.softwareadvice.com/barbershop/) / [Boulevard](https://www.softwareadvice.com/retail/boulevard-profile/) / Boulevard Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/boulevard-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/boulevard-profile/alternatives/) # Boulevard User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 389 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 294 reviews (76%) - 4 stars: 62 reviews (16%) - 3 stars: 22 reviews (6%) - 2 stars: 2 reviews (1%) - 1 star: 9 reviews (2%) ### Most mentioned pros - Love being able to view the client’s total profile, including avg spend, products purchased, photo gallery of all pics on profile page, etc. Ability to compare photos so easily in gallery is AWESOME! - It’s truly an all-in-one platform that streamlines every aspect of running our MedSpa — from scheduling and charting to marketing, memberships, and POS. - It is user friendly, the features it offers are exceptional compared to many other platforms, the appointment scheduling & management has been so easy, payment processing is easy, and the customer services has been exceptional at communicating with us when needed! ### Most mentioned cons - We also found the scheduling system, HIPAA forms, and medical intake workflows poorly designed for TRT, peptide, and wellness practices. - This caused us to miss an important cancellation message for a $2,500 appointment on Easter Sunday, which resulted in unnecessary scheduling issues and lost family time. - There is no functional POS system for checking out clients directly from a phone, which is frustrating for businesses like ours that operate without a front desk. ## Boulevard customer reviews Showing reviews 1-25 of 389 (page 1). ### A Convenient and Reliable All-in-One Salon Management Tool - Overall rating: 5/5 - Reviewer: Catherine R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it was a great experience. I’ve been using Boulevard for five years now, and I’ve really enjoyed seeing how much it has improved over time. The updates and new features have been great, and it continues to improve and become better overall. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Boulevard makes everything easy and convenient, from booking appointments and processing payments to tracking appointment history. It also keeps card information secure through encryption, which gives us peace of mind. Overall, it provides great value for money and helps keep our salon business organized and easy to track. The features allow us to access important client details, such as completed and cancelled appointments, payment history, membership history, and more. It’s a great tool that helps us provide efficient and effective customer support. #### Cons The biggest thing I dislike about Boulevard is that it doesn’t show when pricing changes were applied, who made the changes, or when a service was turned off. I think having this information visible in BLVD would be helpful so we can properly track and trace any changes that have been made. --- ### Over a year on Boulevard and stilll happy - Overall rating: 5/5 - Reviewer: Emily R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been easy to customize and use. I also frequently use the chat feature to get assistance with questions from the AI chat bot as well as the user guides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Boulevard has all the capabilities we need as a med spa including ability for patients to self-schedule online, automatic email marketing sequences to help fill empty appointment spots, customizable charts and forms, mobile sign-off for our medical director, and time clock for employee worked hours. I know there's more features of Boulevard that I could be using and haven't yet! #### Cons Boulevard was the most expensive of the platforms I reviewed when looking to make the switch over a year ago. We felt comfortable with the platform's capabilities and not having to go elsewhere for email marketing, etc. #### Reasons for choosing Boulevard The other products did not have the all-in-one platform like Boulevard or had parts that could not be customized. #### Reasons for switching to Boulevard The old platform did not have online scheduling and could not manage profession/room/device/time booking needs. --- ### Underwhelmed - avoid if you can - Overall rating: 1/5 - Reviewer: Jill W. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very underwhelmed by Blvd. We were overpromised, under delivered by this company. The cost is far too expensive for the value received. Much better services available on the market. We’re mandated to use this system with our franchise or we’d have left years ago. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The ability to text in same system as scheduling appts and being able to make recurring blocks. Had to add to meet minimum requirements for this field. #### Cons The cost; lack of functionality in the mobile app vs online; reporting functionality and lack of auditing; inability to have client photos added to account profile, like Mind Body; inability to perform marketing actions and use AI within the service; etc #### Reasons for switching to Boulevard We were mandated to switch #### Vendor response Thank you for your honest review. We take all reviews of Boulevard seriously, and we appreciate your candid feedback. Replied April 2026 --- ### Blvd: customizable software, which also protects the interest of the owner, at a very reasonable price: Boulevard is the best one out there. - Overall rating: 5/5 - Reviewer: Emile Brian N. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The experience with humans was very nice. They were helpful and knew their materials. They gave time for me to learn and get familiar with the software before launching. The videos were very helpful and the articles were up-to-date with new features and well written concisely and precisely. The processing system set-up was seamless and robust. The reader doesn't need updating too often and does not crash so far (none). I love the iPad for the self check-in which capture all customers information without errors if it was the staff entering the information, which would waste time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the most about Blvd is that it is integrated into the owner's website, and that Blvd does not market other competitors to customers. The software is very customizable to the owner's business system. The software doesn't seem to crash too often, and the payment system is very robust (no troubleshooting too often). The service descriptions are clearly laid out to customers to see, as well as the add-ons, which increases sales. Customer support is excellent with the A.I as it is more accurate than human, but human support are also excellent. Excellent features for appointments and reminder without over doing it. I love that the credit card information is securely stored in file and can't be removed by customers in case of a no-show. #### Cons The AI receptionist is a little pricey. However the software itself is a very at a reasonable price. #### Reasons for switching to Boulevard Did not like the App which market my competitors on a platform. Did not like charging the customers for booking an appt at a ridiculous price while it could be for free. Did not like frequent crashes with software and reader. Did not like that the credit card info can be removed by customers which defeat the purpose of no-show feature --- ### A Great Platform for Growing Businesses - Overall rating: 5/5 - Reviewer: Ashley K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Boulevard has been excellent. It has helped streamline our day-to-day operations, provides a great experience for both our staff and patients, and continues to be a reliable platform for our business. The interface is user-friendly, onboarding was smooth, and the support team has been helpful whenever we've needed assistance. We look forward to seeing Boulevard continue to grow and evolve with its customers' needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Boulevard has a clean interface, is easy for staff to learn, and offers a great online booking experience for patients. The POS system is intuitive, patient profiles are well organized, and overall it has helped streamline many aspects of our daily operations. Customer support has also been responsive when we have needed assistance. #### Cons Pricing is a little high, especially when adding additional locations. I would also love to see more flexibility with memberships, packages, and multi-location management. #### Reasons for switching to Boulevard reports and calendar changes were poor in apro --- ### My experience with Boulevard - Overall rating: 4/5 - Reviewer: Julissa M. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it's good. Most days it gets the job done and has been much more inclusive than what we were previously using. Support has been amazing and I love the addition of new features. I can see that you are constantly working to improve and appreciate it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like most that the POS, EMR and Marketing are all under one CRM system. Previously we were using 3 platforms at Innova Wellness Spa and now we only have one. I love all of the incentive features for clientele such as memberships, loyalty point and promo codes. #### Cons The lack of features and lack of consistency behind the current features. There have been times during checkout where the Duo system glitched, said a payment was processed yet the client was never charged or said a voucher was redeemed only for it not have been or it simply will not allow me to check out a client or cancel a pending transaction. Having to upload images one by one into a client's account is extremely time consuming. The lack of language options is a barrier for some of our Non-English speaking clients. There's been more things that have come up that I feel could be tweaked or incorporated. #### Reasons for switching to Boulevard Boulevard would allow us to remove all three of these and only use one CRM --- ### The best booking site I have used! - Overall rating: 5/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My business has grown since using Boulevard, and it has also streamlined so many features that I used to have to use multiple companies for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The scheduling and appointment management is by far more superior to anything else I have used. I also love the convenient payment processing, with the option to utilize Offset. I also think the marketing feature is very helpful, and customer support is always fantastic. #### Cons The cost is slightly high, but worth it. I cannot think of anything I do not like! I think this booking site has everything a business needs! #### Reasons for choosing Boulevard Customer service, price, and the different features #### Reasons for switching to Boulevard I could bundle so many features without using different companies for everything. --- ### Boulevard is the BEST - Overall rating: 5/5 - Reviewer: Brittany T. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I used another company before switching to Boulevard and my experience has been night and day. I really can’t say enough good things about the customer service with Boulevard. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is top notch! I am a solo run practice so I sometimes need immediate help. Boulevard is always very quick with their responses, which is great! #### Cons I wish the feature that allows providers to order prescription medications was included in the cost. It would greatly benefit my company for that to be included. #### Reasons for switching to Boulevard AR was so confusing. Horrible customer service. I felt like I had to train myself and had zero help. --- ### Office Manager - Overall rating: 5/5 - Reviewer: Angela W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Outside of the couple of inputs above, I am very satisfied with the Boulevard experience. I highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Boulevard is a very user friendly platform to maximize client and staff experience. I find the support desk to be very helpful and prompt for when I do have a question or issue. I am excited that the Klarna and Afterpay options have gone live! The transition from our previous platform was smooth and training is very intuitive and easy to navigate. I would definitely recommend Boulevard! #### Cons Maybe that there is not a way to send payment links through text or email? Also, that there is not a way to manage memberships without "auto-pay". #### Reasons for switching to Boulevard We were looking for an easier platform and Boulevard was recommended to us. --- ### Boulevard Review - Overall rating: 5/5 - Reviewer: Sara M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was the easiest transition from my previous EMR, the onboarding was extremely comprehensive. Customer Service is always so responsive! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used many, many EMRs over the years in the aesthetic space and not one compares to how easy and comprehensive Boulevard is. #### Cons I don't think there is currently anything that I like least about Boulevard. It has been meeting all the needs of my practice. #### Reasons for switching to Boulevard I had a lot of needs that were not being met and way too complicated to complete in AR. --- ### Boulevard is excellent! - Overall rating: 5/5 - Reviewer: Mandy A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Boulevard is definitely a highly recommended business platform and I would recommend it to nearly everyone looking into getting a great user-friendly, customer supported, all-in-one platform for their business! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Boulevard has been a wonderful online platform for our medical aesthetics company! It is user friendly, the features it offers are exceptional compared to many other platforms, the appointment scheduling & management has been so easy, payment processing is easy, and the customer services has been exceptional at communicating with us when needed! #### Cons Boulevard has just a few minor cons about it, there isn't a way to communicate between other staff members as other platforms allow, and certain discounts and memberships that we would like to have aren't available (at this time), but they can be put in the "suggestions" cue and might be available for use one day if enough customers are in agreeance on certain needs/wants! #### Reasons for switching to Boulevard We moved locations and needed a more medical aesthetic style tailored platform and Boulevard was an excellent find! #### Vendor response Mandy, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! Replied November 2025 --- ### Highly recommend! Best practice management software out there! - Overall rating: 5/5 - Reviewer: Jill M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From the sales department to onboarding and on going support they have been amazing. I am so happy we switched just wish we did it sooner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of online scheduling, the modern look and feel of the system, tracking prepaid services, memberships, and the detailed reports. We love being able to market to our patients using the same system as well. This system covers it all! #### Cons Charting needs to be more detailed when trying to mark up the face images and I would love to have a grid system for patient photos. #### Reasons for choosing Boulevard modern look and feel, user friendly, online booking, reports #### Reasons for switching to Boulevard lack of features, no online scheduling, memberships #### Vendor response Hi Jill, we appreciate your detailed feedback and we are happy to hear you are getting value out of Boulevard. We will pass your input about charting to our product team as well. Thanks again for taking the time to leave a review! Replied November 2025 --- ### Pretty Good! - Overall rating: 5/5 - Reviewer: kristin s. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everyone has been helpful. Truly, my only complaint is the price. I think compared to other aesthetic software, it's pricey. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy, safe to use. Support is fast and always there. I like how everything is easily accessible and very user friendly #### Cons The only con I have is the cost. I do need to reach out though- i was supposed to pay in full one time and i have been being charged monthly #### Reasons for choosing Boulevard aesthetics record- but u dont have it listed and it is NOT user friendly, but has great features #### Reasons for switching to Boulevard i needed better online booking and membership features #### Vendor response Hi Kristin, thanks for taking the time to leave a review and sharing your feedback about Boulevard! Replied November 2025 --- ### Love it! Wish we could upload multiple photos at once. - Overall rating: 5/5 - Reviewer: Samantha W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I am able to chart and document all patient information in the same platform (POS, charting, photos, forms). #### Cons Photos must be added to the patient's chart individually. It is time consuming and if we could add multiple photos at once it would be much more efficient. #### Reasons for choosing Boulevard I liked that everything was included and not separately purchased. #### Vendor response Hi Samantha - thank you for your review. We are happy you're enjoying the charting feature and we are sharing your input on the photos with our product team. We appreciate your feedback! Replied November 2025 --- ### Great system! - Overall rating: 5/5 - Reviewer: Maisie H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I had quite a bit of help getting things set up and the training was good. If I ever need assistance I usually get help pretty quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The forms and charts make charting easy for later. The checkout process is pretty seamless. The online booking is super convenient and easy for clients. #### Cons Being charges extra for any extra texts being sent. I feel like for the cost of this system, this should just be included into it without any additional charges. #### Reasons for switching to Boulevard Vagaro had little support and the forms and charts were horrible to work with. #### Vendor response Hi Maisie, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! Replied April 2026 --- ### Boulevard is innovation and automation - Overall rating: 5/5 - Reviewer: Brianna M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I LOVE Boulevard. It is constantly evolving and enhancing features and processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the automated features that Boulevard provides. Boulevard makes the booking and management of services easier for the salon, stylists, and our clients. #### Cons My only wish is that I could view and modify existing staff schedule patterns rather than starting over. I also wish it was easier to close the business for holidays rather than having to manage individual stylist schedules. #### Reasons for choosing Boulevard automation and innovation, saves time of administrative roles #### Reasons for switching to Boulevard looking for better features and automation to make processes more efficient --- ### Growth positive and easy to use - Overall rating: 5/5 - Reviewer: Molly O. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been very positive and I will continue to grow with Boulevard until I am no longer able to! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Boulevard is great! It is very user-friendly both on the salon-facing side and the customer-facing side. The reports are easy to navigate and provide insight into the health of your company and the online booking widget keeps customers on your page instead of sending to a third party. The app is our favorite as we utilize that daily and the customer service is second to none in a software company. #### Cons I don't care for their merchant experience much and I think the price point could improve. #### Reasons for choosing Boulevard I liked Cameron - the gentleman that reached out and did our demo. He made me fall in love with the product and the customer service and the easy of use functionality kept me happy for the past 5 years. #### Reasons for switching to Boulevard Reporting with Square was very lacking and I was unable to properly assess the health of company in a way to successfully grow it. With Meevo2 the customer service was lacking and the rep was knowledgeable with regards to getting answers for my questions --- ### Wasn’t sure about Boulevard at first… but I LOVE it now!!! - Overall rating: 5/5 - Reviewer: Stephanie K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had boulevard for 3 years. At first I was unsure if I made the right choice switching from Square. However, over the past few years Boulevard has improved so much and I am so impressed by how they really listen to what we want and need and are constantly making things easier and better. It really is geared for MedSpas which is super important! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very user friendly. There are a lot of different add ons like text marketing and email marketing that I love! They just introduced packages and memberships which is great! #### Cons It is difficult to refund people their booking deposit if they cancel their appointment. I wish it automatically refunded it to them when they cancel. #### Reasons for choosing Boulevard We actually switched to PatientNow because we use RXPhoto for our charting and I thought it would be easier to have it all together. I never made the full transition over to PatientNow because it was SO hard to use and i just like Boulevard so much better!! #### Reasons for switching to Boulevard Square wasn’t MedSpa specific and Boulevard was. --- ### An Excellent Partnership - Overall rating: 4/5 - Reviewer: Anne P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would have given BLVD a 4.5 if the scale had allowed. It has been an excellent experience and our multi-location salon group can be outside of the norm for many software providers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The people are extremely helpful and want to feel like a true partner. Very timely resolutions to problems. Easy to get in touch with someone who can help. Onboarding 3 years ago was a pain (it always is) but our specialist was superb and made it much less so. #### Cons We are on the East Coast and they are on the West so sometimes our hours don’t line up. #### Reasons for choosing Boulevard The people mostly, as they were very responsive and made adaptations for us #### Reasons for switching to Boulevard Needed a more sophisticated product which could handle a multi location salon group --- ### Boulevard - its like the mafia, there's no getting out. - Overall rating: 1/5 - Reviewer: Harry D. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered My experience with the software was pretty average until I tried to leave the platform. Once you communicate to them you are leaving, they try everything in their power to make switching as hard as possible. From trying to charge you for months and months of a software you are not going to use, to holding your client data hostage. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Software is easy to use, and online booking works well. #### Cons Boulevard tries to literally extort you on the way out the door. For me, after having been with the company for a year and half, way past my initial one year contract, they told me my contract had automatically renewed (with not reminders or promts from them asking if I in fact wanted to renew) and that if I wanted to take my data (appointment history, client history, forms and charts) I would have to pay out the remainder of my contract. And their emails are pretty clear, either payout the entire contract even though you no longer plan to use the software, or "work with us to stay". This is simply extorsion put nicely. Plus when you join, you sign a I one year contract, they NEVER tell you that contact will renew automatically and for the same period of time once the year is up. #### Reasons for choosing Boulevard Ease of online booking. Seemed easy to use. #### Reasons for switching to Boulevard For the online booking features. We regretted the change almost instantly. --- ### Love this system! - Overall rating: 4/5 - Reviewer: Farrah L. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Honestly love it so much. I like that when I have questions, there’s a video catalog I can go to for help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Super easy to use overall and makes a lot of sense. You can do so much on it. Scheduling and managing appointments is clean and easy. #### Cons More features. I’ve also noticed that when a service provider updates prices, prices for pre booked appointments do not update. #### Vendor response Hi Farrah! Thank you for taking the time to leave a detailed review about your experience with Boulevard! We appreciate your feedback. Replied April 2026 --- ### Liking Boulevard - Overall rating: 5/5 - Reviewer: Cynthia H. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Once signed up, its a breeze from there. Boulevard is easy access, updates regular, changes in schedule is instant, which gives me heads up on my appointments and services. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the convenience of Boulevard, because I have access to my schedule at anytime, known when and what time my appointments, and with who. Being able to greet my clients by name and well prepare for the service. #### Cons I have mot had any bad experiences with Boulevard. This is my first time using Boulevard, and it is user friendly and convenient. #### Vendor response Thanks for leaving a review! We're so glad to hear you are enjoying using Boulevard for your business. Replied November 2025 --- ### Boulevard app - Overall rating: 5/5 - Reviewer: Jacinthe F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with the Boulevard app has been excellent. The team is highly professional, and I would recommend this app to any business looking for a reliable appointment scheduling solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about the Boulevard app is its user-friendly interface, Appointment management and features. #### Cons didn’t find anything to dislike about the Boulevard app; everything is extremely professional and makes the workflow very smooth and convenient #### Reasons for switching to Boulevard I get used to boulevard from my old employer --- ### Appointment management is my fav - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience is good. I am able to reschedule appointments in the app. Very convenient for both the client and I. Seems secure, but unaware exactly about the security. There have not been any complains with customer support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The most like is Appointment management within the Boulevard system. Payment processing has been good to us, no concerns at the moment. #### Cons I do not have a least comment regarding Boulevard at the moment. Email and texting is basic, but it works. --- ### Live Boulevard ! - Overall rating: 5/5 - Reviewer: Yesenia H. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive experience! Love this system for organizing schedules and making appointments! User friendly! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The different colors and set up make it easy to view everyone’s schedules. #### Cons Blocking out times with the machines can get a little tricky ## More reviews [Next reviews](https://www.softwareadvice.com/retail/boulevard-profile/reviews/?page=2) --- Boulevard Reviews, Pros and Cons - 2026 Software Advice