Bravo Pawn Systems Software


 

Bravo Pawn Systems is a point-of-sale platform built specifically for pawnbrokers. The software offers inventory management, advanced reporting, customer management, tight security, integrated e-commerce, and mobile applications. The application provides a solution center that is a searchable knowledge base to help customers find what they were looking for.

Users can manage loans, inventory, layaway, and web sales with Bravo through its integrated interface. Users have the option of having a store inventory available in-store and online simultaneously. Bravo’s custom report generator allows users to create customized reports and results can be exported in several file formats, including Excel, CSV, Word, and PDF.

The mobile app, InstaPawn, offers customers the ability to access loan and layaway due dates and make payments at any time. InstaPawn allows customers to shop your inventory and receive push notifications. The mobile app InstaPawn gives operators and managers the ability to remotely approve loans, look up item details, add images to inventory, and accept web offers.

 

Bravo Pawn Systems - Marketplace
 
  • Bravo Pawn Systems - Marketplace
    Marketplace
  • Bravo Pawn Systems - Dashboard
    Dashboard
  • Bravo Pawn Systems - Estimator
    Estimator
  • Bravo Pawn Systems - Jewelry Estimator
    Jewelry Estimator
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

16 Reviews of Bravo Pawn Systems

 

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Software Advice Reviews (8)
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Showing 1-8 of 8

Bryce from Dan's Discount Jewelry & Pawn
Specialty: Pawn shop
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Compupawn to Bravo switch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Every single ticket we have sent to Bravo support has been answered and explained. Even some that were changes in the software were addressed and it is very cool to get an email the next month showing exactly what was changed and fixed in the new FREE UPGRADE from bravo.

Pros

All of the employees at all of our locations picked up on Bravo with in a few days. You can really tell this software was written for a PAWNBROKER, by a PAWNBROKER. The entire Team at Bravo, from the top to bottom, has been awesome to work with and made sure we were happy and working efficiently on all workstations at all stores. To be able to click on Company Performance and see all the stores numbers on 1 dashboard is awesome. No more running 5 reports. Just 1 click. Our swinging door profit margin has increased because I really see employees looking at the estimator and making educated decisions on purchases and loans. All of our employees can write loans twice as fast now because of the estimator. We are opening another location soon and excited to use Bravo. We are going to text every customer in our database to let them know about the Grand opening sale. We did a mass text to all of our customers last Christmas and it turned out to be one of our busiest Saturdays ever in 25+ years.

Cons

As with any CHANGE, it is not all easy, it took a few weeks to learn all of the reports and the differences that we were used to, but we have now been on bravo after making the switch for 6 months and opened a new store from the start on Bravo @ Day 1, looking back we are glad we switched all of the stores and would do it again, hands down. The first few weeks, it was taking the employees twice as long to write a loan because we were still learning the software, NOW, we are all writing better loans and purchases, thanks to the estimator, and doing it twice as fast as we did with our other software.

 
 

Alexander from Patriot Gun and Pawn
Specialty: Pawn shop
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

we at patriot gun and pawn have had a wonderful experience with using bravo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We love the bravo product as well as the bravo team. they have become great partners to us.

Pros

We love the ease of use of the software. The customer service is world class. We enjoy the training videos, they make training new employees a breeze. We are also huge fans of the data storage in the estimator. Intsapawn in revolutionizing the pawn industry.

Cons

Cost of modules which in my opinion are basic pawn shop tasks such as trades. that all i would say about cons.

 
 

Isam from International Pawn
Specialty: Pawn shop
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Why this software does not work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was very excited to convert from compupawn to Bravo, now that I have it I can honestly say it was one of the biggest disasters. I absolutely have no clue where my business stands nor do I have an idea. The buy out of compupawn is how on a general level fail, they were not prepared to do the support for compupwn customers. Support was was awesome for the first two days and then it was down hill from there. The average return on phone calls is about 4 days and in some cases 1 week, what a way to conduct business, most of our inventory we cannot locate in the system and by the time we get a call back days later we forgot why we called in the first place. To do a particular transaction in compupawn it takes 3 to 4 transactions just to get to that transaction. Yes the software has a lot features but what is the use if we do not know how to use it. It is useless. Sorry thats my opinion.

Pros

I do not know of any pros to this software and if there is any there is no training to get to it.

Cons

This is not a user friendly software and one needs extensive training just to be able to navigate or do minor transactions, and unfortunately there is no support. The team is great when we are able to get hold of them, and that is key work get hold of them days later.

Advice to Others

Do not buy it I really do not recommend it.

 
 

Samuel from Sams Locker Pawn and More
Specialty: Pawn shop

January 2016

January 2016

Best Pawn Software, hands down

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ability to manage, pawns, consignments, inventory. In the pawn industry you have heavy regulations requiring you to hold items for x days until you can resell, or x days on a loan term. I also spend only 30 min a month doing quick books reconciliations. This software does it all. I also do about 2k monthly sales via there automated online channel www.buya.com which is growing fast! Also automated my ATF log book saving me 30min daily.

Likes Least

Vendor is great! Product can have a few extra unneeded steps sometimes.

Recommendations

Great Pawn System, best on the market hands down. The software and support is great. Some of the add ons can get pricey, but the basic functionality which is 99% of what you need. It is very affordable and will save you more than the extra cost by saving on employee overhead. Most pawn shops in the Boise Valley take 5 employees on staff, I run mine with 1, and this is all because of the software.

 
 

Mathew from Gateway Jewelry and Pawn, Inc
Specialty: Pawn shop

July 2015

July 2015

Best software on the market.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Love the Dashboard that tells you everything that needs to be done during the day. Extremely easy to learn. Quick and easy updates that take less than 5 min. Love buya.com and the new eBay API. Customer service is great and get responses very quickly. We all no that some people just can be pleased with customer service, but I give them A+.

Likes Least

Really can't say anything. Just can wait to see what's coming out on the next updates.

Recommendations

Do your research, try the system out first. And understand that it's cloud based software so you need a good 4G back if possible in case your Internet goes out.

 
 

Kenny from Crazy Gun Dealer
Specialty: Pawn shop

April 2015

April 2015

Avoid before you regret it like I do!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Cloud-based seemed like great idea. Not with this company!

Likes Least

Their service. You pay several hundred a month for service and then before I even opened for my first day of business, I lost my IP address due to power outage. They wanted extra to reset the IP address. Extremely rude when I complained. All they care about is hitting you with fees above your monthly service. No service or customer appreciation at all! Avoid them! Wish I had!

Recommendations

Go with a reputable company with fixed service rate that appreciates their clients. Unbelievable!

 
 

Tom from GNT Jewelry Loan
Specialty: Pawn shop

January 2014

January 2014

Best software for the price. Hands down!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Very good customer service and follow-up to all questions with informative answers. Pricing for a new startup is a huge advantage over other software companies. Some are as high as 10-12k, plus having to subscribe to customer service for help with problems. Bravo is a price point that everyone can afford. There are limited costs for software and cloud-based information storage, so if your business was compromised you can be set back up in minutes.

Likes Least

Some Bravo programs have a lot clicks or screens to get to something that is normally one click on other software. Being a long-term customer getting forwarded to another vendor on some problems that I would assume Bravo could help me fix in minutes.

Recommendations

Go all the way through the system before making a decision. This software gets better and better with each update. What you don't see today, you will see sometime soon. They are very open to suggestions and customizing information for each customer.

 
 

Michael from Max Pawn
Specialty: Pawn shop

January 2014

January 2014

We Love Bravo and the POS system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like having the ability to sell my merchandise 24-7 and having my whole inventory on the web. We also love the consignment module.

I can't wait for the eBay API.

Likes Least

We want the eBay API sooner than later. We also would like to sell more on Buya.

Recommendations

There is no Pawn or Consignment Software tied to the POS out there like Bravo!

 
 
 
Showing 1-8 of 8

Mike from MIKE'S PAWN & JEWELRY

March 2018

March 2018

Bravo Software is everything you need to take your business to the next level and beyond.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to navigate, even with little or no computer skills, you'll be using Bravo like a pro in just a few days.
Using the Ad Hoc Reporting, you can create 100s of custom reports, seeing what you want to see.
Support is top notch!

Cons

I would prefer a written software manual with a tab for each category rather than looking for answers to questions in the Solution Center. Upside is the Solution Center has all the answers to your questions and is easy to navigate. You can even print out the answers to your questions and create your own manual.

Review Source: Capterra
 

Beth from Capital Pawn
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We feel like we have a clear handle on how our crew is performing both individually and as a team in comparison to our previous software.

Pros

We love that it is intuitive and easy for almost anyone to learn.
We love that the customer service is quick and follows up after there has been a lull in the process.
We love that the reports look clean and are easy to read.


Cons

When reading the reports, you sometimes can't figure out if where the numbers have come from.
When you use the scrap refining process, the figure counts in the daily sales when it should be entirely separate.
When you use the scrap refining process, there is no option for ACH which is odd since that is how most refiners pay out.
When you use the Employee Performance Button on the home screen, it is only accessible to the Employee who is logged in; as an owner, these are all numbers and facts I should easily have access to on a daily basis for each of my crew.
Sometimes figuring out certain information is difficult: the history of a gift card, on the Inventory Management Screen you can not tell which employee last touched a piece of inventory without clicking on the Item History Button (which means additional work), the number of transactions of each employee completes is missing from the Employee Performance Report . . .

Review Source: Capterra
 

MARK from M&M PAWN INC.
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Bravo has customer support that is unrivaled by any other product, and continues to deliver!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User-Friendliness, training webinars, expeditious technical support are a few of the many reasons why we sided with Bravo. It's by far the best quality, and most cost effective product on the market.

Cons

Hard to find many flaws with Bravo, if I had to choose one I would say the e-commerce pricing structure. I wish it was a bit more cost effective, my only hesitation with enabling the e-commerce feature/integration.

Review Source: Capterra
 

alex from PB Pawn & Jewelry

March 2018

March 2018

With so much ecommerce that we do, Bravo is the #1 choice hands down.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The options that it gives to help us do our job better, and more efficiently. The eCommerce feature where we can simply copy and paste an items description online in minutes.

Cons

Some of the suggestions take awhile, and we are given resolutions to an issue that isn't 100% helpful or resolved. It seems like every new feature is a way to nickle and dime us.

Review Source: Capterra
 

Carey from American Pawn & Jewelry

March 2018

March 2018

The best I have used in 26 years, though a bit difficult to learn in the beginning. Highly recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best feature is the ad/hoc reporting. You create whatever you want. Next is the ability to do multiple transactions for a customer from the same window, with a very quick and easy reloan procedure. If an item is repawned by a spouse, the item can be brought up on the transaction window and change the customer then you are done. Transaction and inventory history reports are excellent and the mobile ap is very useful. Customer support is top of the line. The unfinished jobs buttons on the dashboard have made us far more efficient at keeping current. This is really great with police reporting and pricing items to be forfeited. The store and employee performance tabs are great. The estimator is very helpful when learned to use properly. I like knowing backup is automatically done and offsight. The customer suggestion area makes improvements to the program happen regularly and efficiently. A lot of great ideas come from all users being able to expose their ideas and needs then have others vote on and expound on the idea.

Cons

At first, getting used to navigating and using the program. However, with patience, practice and seeking to understand the procedures, that is overcome in time and the benefits are well worth the effort. Entering new items for pawn sometimes takes longer, but the estimator makes it quicker with common items. Also, reloan of previously pawned items or items the customer purchased if entered under their name is very easy and fast. Even if an item was not purchased under their name, a quick ad/hoc search will allow for doing a quick and easy repawn. Perhaps the biggest con for me right now is the layaway feature. It is usable but still needs some work. My experience with support leads me to believe this issue will be corrected in the near future.

Review Source: Capterra
 

jerry from K & K LOANS CLARKSBURG, LLC

March 2018

March 2018

good overall product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

simple to use . menus easy to navigate good gun log and easy to pull up customers excellent options for detailed reports

Cons

hard to keep printers for labels connected and no tech support for them not enough options for online policies

Review Source: Capterra
 

Tom from Naperville Jewelry & Loan
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

From handwritten tickets to the cloud in a few easy steps.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Support and Education are constant. If we have a need, the Bravo team is there quickly to back us up.

Cons

Cant really find many shortcomings... with the deep bank of resource materials, one can self educate how to run this system pretty easily.

Review Source: Capterra
 

Meddena from Boaz Gun and Pawn LLC

March 2018

March 2018

I LOVE BRAVO! the people are the best for helping - we have been with bravo 1 year

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

saves me time and money - I love the estimator

Pros

I find this software very easy to use - the training is great and follow up is super easy - the people I have talked to have been very knowledgable and help me

Cons

I really don't have a con - this software is easy - and if there are any cons I have not really discovered them

Review Source: Capterra