Upserve
Upserve
About Upserve
Awards and Recognition
Upserve Pricing
Core: Pairs well with single location restaurants with smaller staff. Starting at $59/month. Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30. Starting at $199/month. Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations. Starting at $359/month for a single terminal license. Complete pricing details can be found at https://upserve.com/pricing/
Starting price:
$59.00 per month
Free trial:
Not Available
Free version:
Not Available

Other Top Recommended Retail POS Systems
Showing 1 - 5 of 273 reviews
Devon
Verified reviewer
Company size: 11-50 employees
Industry: Food & Beverages
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
December 2019
Intuitive restaurant pos
Great reporting suite included. Cuts down on data collection and double checking.
Pros
It works great for dine in pos. Support team is really amazing, quick and responsive. They also gave us a great rate to be our payment processor.
Cons
They need to do some work tailoring the system to work better for deliver and take out. There are a few odd behaviors for staff working double shifts as well, but generally avoidable
Bill
Company size: 1,001-5,000 employees
Industry: Hospitality
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
October 2020
Use Upserve
It is great, particularly the Customer Service has been the best I have dealt with in 25 year in the business
Pros
I think that the integration of POS and Inventory is great and helps in a big way during monthly inventory.
Cons
Would like to see two way syncing between the Inventory and POS
Reasons for choosing Upserve
Price and functionality.
Reasons for switching to Upserve
Functionality was better with Upserve... and in the end Customer Service was WAY better
Adrienne
Company size: 11-50 employees
Industry: Restaurants
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
March 2021
Lacking
Not great. I am actively looking for a better POS. This company is too new and has a lot of kinks to workout. They claim to be designed by restaurant workers, and that just can't be the case.
Pros
What is there to like that other POS don't have? Nothing. At least one other POS has the "features" that UpServe claims to have.
Cons
There are many aspects of the system that need to be expanded upon. During the past few months there have been many challenges. There was a period that gift cards were not even redeemable while making online orders. Currently you can not pick and choose which online items you want to accept preorders for. Modifiers are a hot mess. It is not as advanced or user friendly as Focus or other POS systems. To make the modifiers easy for online customers they have to be super basic and not advanced enough for same menu items as in house items that staff rings in. When having online ordering active you are allowed to set the anticipated order time; however, it always gives the customer the minimum time. It does not add minutes on when accepting a few back to back. It does not add time when there is a ticket of many items. Clearly 2 entrees is not going to take the same amount of time as 8 will. When selling on a busy night having to log in and go through a couple screens to change the frame is too much. It needs to be more easily accessible. There are more things that I dislike about it, and it is the least user friendly system I have used since being in the restaurant business.
Reasons for choosing Upserve
I did not choose it. Someone that is no longer with the company.
Nanci
Company size: 11-50 employees
Industry: Restaurants
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
February 2020
Customer support
The ease of use is amazing. Reports are very easy to run and find what you are looking for. Changing or adding menu items very simple.
Pros
Very user friendly and easy to produce reports
Cons
A few more steps than the last system. Splitting checks takes a bit to get used to
Reasons for choosing Upserve
The ease of use, and able to access from anywhere
Reasons for switching to Upserve
Needed to upgrade
Karen
Company size: 11-50 employees
Industry: Restaurants
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
February 2020
Very Pleased!
Not only is Upserve a great product, but the support desk is beyond helpful. I typically don't have to wait long to speak with a representative and they quickly understand my issue and work to resolve it immediately.
Pros
Upserve is super user friendly. It's easy to make changes on the fly and new employees can learn the system quickly.
Cons
A handful of limitations. (Unable to split items after a comp has been applied, not able to run our wine club sales through the system on a monthly basis.)
Reasons for choosing Upserve
The analytical capabilities on the back end were superior to other POS systems.