Upserve is a cloud-based point of sale (POS) solution that caters to restaurants and bars, helping them manage their interaction with the customers. Key features include shift notes, tip adjust, spilt checks, logbook and more.

Upserve allows users to assign tables to different zones and get a view of what is happening at the tables. Servers can course items, add modifiers, customize menus and fire orders with one tap while adding notes to checks that are seen by the front- and back-of-house. Restaurants can set access levels for manager approval for changes to checks and set automated gratuity levels. The solution's 'Upserve Live' feature allows users to track restaurant and bar sales, guest counts, sales items and week-over-week trends.

Upserve comes with hardware components like pre-configured Apple iPad, Meraki Networking Gear, slice stand, printer, swiper and EMV readers that can be separately purchased.

Upserve is available on a monthly subscription basis that includes support via phone, email and online help-desk.



142 Reviews of Upserve

Overall rating

4.43 / 5 stars

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Showing 1 - 20 of 142 reviews

January 2019

Stacy from Loggers Taphouse

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2019

Likes and dislikes

Pros

I like the repeat and fast cash buttons.

Cons

I dont like how hard it is to find a specific beer. It takes forever and slows me down. I would like the quick tabs to be on the same screen as the table screen too. Everything would be easier to find that way.

December 2018

Amanda from Uffda Hospitality

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Easy Access to Support

Pros

Navigating through Breadcrumb is very user friendly and I am usually able to find the information I need. If I can't find information or confused about adding something to our POS, the chat feature is AMAZING. Someone is almost always available to answer any questions I have or refer me to an online article of steps to follow.

Cons

It is difficult to navigate through checks when looking for one specific item.

Response from Upserve of Upserve

Replied December 2018

Hi Amanda, thanks for the fantastic review! We are glad to hear that you find our interface so user friendly and that our online chat has been so helpful for you. Thanks again for the great review!

December 2018

Jacob from Acropolis Pizza

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Super awesome interface!

This is a great product and I reccomend it for anyone looking to improve their management experiences!

Pros

The ability to communicate between our management staff is so great. I love to tag people so they definitely get the information!

Cons

Sometimes our information doesn’t play well with our gift card servicer.

December 2018

Adanech from Adagojjo

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Owner

Pros

Customer service and the pos systemis the best.

Cons

Some of the customer service person luck of knowledge but most of good.

December 2018

Isabella from Fitness Club

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great software!

Pros

Upserve's product is great and their customer service is so friendly!

Cons

No complaints, the software has been great!

December 2018

John from Garnett’s Cafe

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

A good contemporary POS system

Pros

Ease of use and reliability, use of off-the-shelf iPads

Cons

License feels expensive when you get a few stations set up

Response from Upserve of Upserve

Replied December 2018

Hi John, thanks for the terrific review! We are glad to hear that you have had such a positive experience with Upserve and find our software user friendly! Thanks again for the great review!

December 2018

Benjamin from The Royal Tern

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Top of the Line Support Team

I am a first time user as well as my entire staff and we have been able to get all of our questions answered in a timely manner. The support team has submitted the couple requests I have made to their engineering department and we will find out if it is something that can be done. I appreciate Breadcrumb offering to try and create a new button for me rather than just saying no.

Pros

The software is very user friendly and you can tell it is designed for restaurants.

Cons

I have had a couple issues with the order of items on printed tickets in my kitchen but the support team informed me that my request has been sent to the engineering department.

Response from Upserve of Upserve

Replied December 2018

Hi Benjamin, thank you for the great review! We are happy to hear that you have had such a positive experience with our support team and enjoy our software. Thanks again for the review!

December 2018

Devon from Taste of Thai Express

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Good System

Very satisfied with the system. It was our top choice out of many and so far I believe it has been a good choice.

Pros

The POS is intuitive and easy to train staff. Maintenance and settings are straightforward. HQ utilities give a lot of useful data and easy retrieval of information presented in a helpful way

Cons

There are a lot of issues to work out with To Go and Delivery. Dine in functionality is superb, but the other two are in need of some revision. Checkout reporting and traceability could also be improved.

December 2018

Erin from Restaurant

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Long time customer

Pros

I like the ease of use and the customer support team.

Cons

I think there needs to be more functionality.

November 2018

Michaela from Abnormal Beer Co.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

2 of 5

November 2018

Breadcrumb is eh.

You can put orders in real fast, there's even a search bar so you don't have to hunt through each menu for an item you aren't familiar with. But expect daily glitches

Pros

Pretty easy to organize menu items, and you can put in counts and they update in real time.

Cons

Seems to crash or glitch a lot more than other systems. It's easy to use when it works... but I've never seen a POS fail as much as Breadcrumb

Response from Upserve of Upserve

Replied December 2018

Hi Michaela, thank you for sharing your thoughts on Upserve and we're glad to hear that you enjoy our software's real time updates. We pride ourselves on industry-leading software, features, and security so please do not hesitate to reach out to our Customer Support Team for any assistance. Thank you again for the review!

November 2018

Joe from Two Boots Pizza

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

2nd Best Out There

Pros

Ease of install, ease of use, backend reporting all great. For a medium sized business it works great.

Cons

Integrations with 3rd parties could be more robust. They'e about 18 months behind Toast in general re: software upgrades. I would not recommend for multi unit operators.

November 2018

Matt from becks TAVERN

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Breadcrumb is user friendly

Overall I have enjoyed the breadcrumb system.

Pros

User friendly interface, that is easy for the staff to understand.

Cons

Requires it's own Network and is not totally flexible, but workable

Response from Upserve of Upserve

Replied November 2018

Hi Matt, thank you for the fantastic review! We are glad to hear that you find Breadcrumbso user friendly for your staff. Thanks again for the great review!

November 2018

Jonathan from Kenji's Ramen and Grill

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Easy to Use

I enjoy it I think it's been a great program for our restaurant thus far.

Pros

I really enjoy breadcrumb because of how easy it is to use, it really doesn't take someone skilled in the tech world to navigate through breadcrumb. When bringing new staff into the restaurant they pick up the ipad and begin playing around with breadcrumb and before lunch they're pretty well off on how to use it.

Cons

I don't like that they won't allow you to have pictures. I think this would be awesome to have especially when showing customers what food they're ordering if they're curious.

Response from Upserve of Upserve

Replied November 2018

Hi Jonathan, thank you for the terrific review! We are happy to hear that Breadcrumb has been so user friendly for your staff. Thanks again for the review!

November 2018

Kelsey from 1808 American Bistro

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

We love Breadcrumb!

Pros

Ease of functionality both from the servers side and the admin side. We have been overwhelmingly pleased after changing from a difficult system, to find one that is formatted for restaurants of our calibre and is always looking to improve! Customer service is TOP NOTCH!

Cons

There are still a few kinks they are working out, but I love that they are visibly working on each one! We had a difficult time with the set up, but after we worked those kinks out, everything has been smooth sailing!

November 2018

Okang from Cafe 64 Wings-N-Things

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Excellent Product and Great Support

I love it. We couldn't run the business without it.

Pros

Quick to learn, easy to use and updates happen in real time.

Cons

The software is very robust so I really haven't explore all if its functionality. Well, that really has nothing to do with the software so I'll take the blame on this one.

Response from Upserve of Upserve

Replied November 2018

Hi Okang, thank you for the fantastic review! We are glad to hear that Breadcrumb has been so user friendly for you and that you are enjoying our real time updates! Thanks again for the great review!

November 2018

Patience from Otaku Ramen

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Breadcrumb: the next best thing since sliced bread

Compared to its competitors an absolute walk in the park. So self explanatory and easy to customize.

Pros

How user friendly it is. It’s easy to add in items and delete. You don’t need a ton of training to get it up and running. Customer service is always so helpful.

Cons

It’s an app so sometimes needs to be refreshed. When your working in a high volume environment that can be a bit of a stumbling block.

Response from Upserve of Upserve

Replied November 2018

Hi Patience, thank you for the terrific review! We are happy to hear that Breadcrumb has been so user friendly for you and your staff. Thanks again for the review!

November 2018

Missy from MooCoo Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Breadcrumb POS

Our overall experience with Breadcrumb has been great. We have done a store opening with it and the problems were quickly rectified. It has sped up service and been a great asset.

Pros

Ease of Use
Ease of Training
Ability to change buttons quickly
Online ordering and Inventory integration
Off Site access when managers are having issues
Ability to monitor stores

Cons

When the connections goes down - murphy's law - can happen at peak time

Response from Upserve of Upserve

Replied November 2018

Hi Missy, thank you for your amazing review! We are glad to hear that Breadcrumb's assets have been so helpful for you and your business. Thanks again for the great review!

October 2018

Jonathan from Restaurants

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

October 2018

BREADCRUMB LIARS HORRIBLE SERVICE

Dealing with customer service is by far the worst experience ever...you get bounced around told different things by each employee and it's all lies, then they try to steal your money for services never completed or rendered!!! Complete fraud

Pros

I Loved the sales guy at first, he made me so many promises.....but then...when it came down to performing....they fell apart....if you like being lied to, and loosing money and worst of all customers.....use this company

Cons

No drawer reconciliation, Cant handle same day refunds doesn't print out receipts for customers stating they are getting refunds...you cant differentiate terminals, meaning cooks cant tell if your drive thru window sent an order or if your walk up window did! Refunding takes over 5 steps.....if you have a fast paced environment.....Good Luck! This isnt for you!!

Response from Upserve of Upserve

Replied November 2018

I'm sorry to hear about your experience, and this case was escalated to our CEO and Director of Customer Implementation. Our team has been in contact with you, so please let us know if there is anything else we can do to assist.

October 2018

Andy from Klockow Brewing Company

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

User friendly with some quirks

Pros

I like the ability to track individual items and see how certain things are performing. The iPad is really easy to use and train people how to use. Tip pooling also works great.

Cons

Setting up items can be tedious, and menu editing could be better.

Response from Upserve of Upserve

Replied November 2018

Hi Andy, thanks for the great review! We are glad to hear that you enjoy our tip pooling feature so much and that our analytics have been so helpful for your business. Thanks again for the great review!

October 2018

Emily from Texas Biergarten

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Customer Service

Very easy to use and train staff on.

Pros

I've been able to problem solve within minutes using the chat feature with customer service. Great way to fix an issue during a busy dinner service.

Cons

As a Biergarten, we wish Breadcrumb partnered with Untappd to keep up with our beer menu.

Response from Upserve of Upserve

Replied November 2018

Hi Emily, thank you for the terrific review! We are so happy to hear that our customer support has been so helpful for you and your business. Thanks again for the great review!