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Breadcrumb POS software

105 reviews(4.5/5)
105 reviews(4.5/5)

Breadcrumb POS by UpServe is a cloud-based point of sale (POS) solution that caters to restaurants and bars, helping them manage their interaction with the customers. Key features include shift notes, tip adjust, spilt checks, logbook and more.

Breadcrumb POS allows users to assign tables to different zones and get a view of what is happening at the tables. Servers can course items, add modifiers, customize menus and fire orders with one tap while adding notes to checks that are seen by the front- and back-of-house. Restaurants can set access levels for manager approval for changes to checks and set automated gratuity levels. The solution's 'UpServe Live' feature allows users to track restaurant and bar sales, guest counts, sales items and week-over-week trends.

Breadcrumb POS comes with hardware components like pre-configured Apple iPad, Meraki Networking Gear, slice stand, printer, swiper and EMV readers that can be separately purchased.

Breadcrumb POS is available on a monthly subscription basis that includes support via phone, email and online help-desk.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

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105 Reviews of Breadcrumb POS

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  • Jay from Duran Central Pharmacy

    Number of employees: 11-50 employees

    September 2018

    Easy to Use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has transformed my business. At times, though, customer service lacks. Hard to get a hold of and rarely is there follow up, even when it is promised. The easy of use makes it easy to fix things yourself.

    Pros

    The ease of programming allows you to make changes on the fly.

    Cons

    It can be inflexible, especially some of the new features. Particularly the Tip Pool

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Allison from Olmsted

    Number of employees: 11-50 employees

    September 2018

    User friendly and great customer service

    Ease-of-use
    Functionality
    Quality
    Support

    So far my experience has been very good. I really like to be able to search for items if I am unable to find the item I am looking for instead of having to look through multiple tabs. I also had a great experience calling customer service, they were very knowledgeable and friendly while helping talking me through how to solve my problem.

    Pros

    Very user friendly when adding or changing menu items for management use. Easy for servers to ring in orders and make notes on dishes to communicate with the kitchen.

    Cons

    I honestly can't think of anything I don't like. It is much better than previous software that I have worked with.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Dave from The Mile Bar

    Number of employees: 11-50 employees

    September 2018

    Breadcrumb is great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great customer service and software. Making it east to run and grow our bar.

    Pros

    The best part of the software is the data it collects and the ease of use.

    Cons

    Wish it did not have to be wifi and good be hardwired to get a stronger signal

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Jenna from Shale Brewing Company

    Number of employees: 11-50 employees

    September 2018

    Shale Brewing Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We really enjoy the breadcrumb experience and feel that it serves us well for what we need! As a new business the customer service is incredibley helpful and always works with us to resolve issues in a timely manner.

    Pros

    Ease of use and customer service FOR SURE!

    Cons

    OFF NETWORK! Happens less often now but when we first opened it was almost every day.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Aubree from Rodizio Grill

    Number of employees: 51-200 employees

    September 2018

    Great product!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is the easiest POS system to use I have ever encountered. It is super intuitive. The reports are very customizable. The refund procedure is super simple.

    Cons

    The Ipads require updates sometimes in the middle of the shift. It is also hard to keep them charging. We have had to replace multiple cords.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Vickie from On The Bayou Southern Kitchen

    Number of employees: 11-50 employees

    September 2018

    Breadcrumb Reviews

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Has allowed us better accuracy in entering orders and increased speed of service. I enjoy the ability to remotely track business in real time and make adjustments to labor as needed. Product mix report has been advantageous in developing new menu.

    Pros

    Very user friendly! Most user friendly system I’ve ever used. Easy for my employees who have never used a POS system to learn in a day.

    Cons

    Does not have the ability top track half hour sales.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Joshua from Education

    Specialty: Other specialty retailer

    Number of employees: 51-200 employees

    September 2018

    breadcrumb pos review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great for a restaurant. Features and functionality are exceptional and has way more than I thought I needed.

    Cons

    Very few cons. Recently they had a spike in users and this caused some crashes, but this has since been fixed and I have experienced no issues

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Christopher from The Whiskey Jar

    Number of employees: 51-200 employees

    September 2018

    Christopher

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    By far the best system I’ve ever worked with

    Cons

    It goes off line sometimes but has gotten a lot better

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Ryan from Rodizio Grill The Brazilian Steakhouse

    Number of employees: 11-50 employees

    September 2018

    Breadcrumb Point of Sale review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall the customer service is usually stellar/top-notch. The program is easy to use and to teach.

    Pros

    The program is easy to use and functional. Being able to open search for items on the menu is very nice. Easy to teach and it is nice being able to put recipes directly into the menu.

    Cons

    Creating menu items is a hassle if you're making multiple changes. It would be nice if you added some filter options for creating and editing the menus, employees, and labor options. Separating large checks and collecting payments needs work it is definitely one of the worst point of sale systems in that regard.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Craig from Growler Haus

    Number of employees: 11-50 employees

    September 2018

    BC survey

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    great and getting better with other bolt on features

    Pros

    Ease of use, integration across our 4 locations, app to keep an eye on things and value

    Cons

    During some of the recent transition the customer service was a little less than desired. it is however improving.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Sheena from Massage therapist

    Number of employees: 11-50 employees

    September 2018

    User Friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The software is definitely user friendly when using the back end. Unlike other programs that are difficult to access and to navigate. We are able to easily add categories when need be without any issues.

    Cons

    The only issue is when editing an employee's time it automatically makes its own changes while I am making mine. For instance- If an employee forgets to clock out the time will look like so: Clock in: 4:00 pm Clock out : 5:00 am - since it automatically clocks the employee out at 5:00 am the next day when I go to change it it changes the clock in time to whatever it thinks I am going to change it to when in actuality I am not changing the clock in time at all ONLY the clock out. It is difficult to explain without a visual. It just a quirky little glitch that happens.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Breadcrumb

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We can track sales and labor costs through Breadcrumb. We can add and archive items very easily.

    Pros

    Easy to learn and add items to our menu. Transition from no POS to a POS was super easy for all the staff and ourselves.

    Cons

    The software loads easy and can be accessed on my home tablet as well.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Donna from Mission Brewery

    Number of employees: 11-50 employees

    September 2018

    Brewery Breadcrumbs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We really enjoy all of the features Breadcrumb offers. When we first got the system, we were only using it to ring items in and take payment. We have configured it to now accurately give us our sales reports as well as clocking in our employees.

    Pros

    We really like how intuitive the system is. Staff training is really simple and menu set up is great.

    Cons

    The software updates typically happen at not-so-convenient times (like on a Friday at 4:00 in the middle of our happy hour rush).

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Amanda from Scales & Shells

    Number of employees: 11-50 employees

    September 2018

    Visually appealing reports, but lacks personalization

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The mobile app and reporting make immediate data easily accessible. The reports are presented simply & cleanly.

    Cons

    It's not very customizable. The software or the software developers, are unable/unwilling to adjust to varied needs of different types of restaurants. While this is likely the case for most POS systems, we've found that other software integrations we use are much more readily willing to adjust and make custom improvements that directly benefit our restaurant.

    We also found that the on boarding process lacked a bit of personalization. Had our contacts taken more time to discuss with us our needs and understand how we operate, it would have saved us a lot of time and effort in having to redo the way things were initially setup - especially in regards to the menu databases.

    Lastly, while this wont be an issue longterm, in our first year using Breadcrumb, it's frustrating that there's no way to import our previous years' data. Rather than being able to compare numbers year-over-year, we can only see week-over-week and are forced to fall back on our old tracking methods such as a separate spreadsheet in order to measure the bigger picture. What seems like it should be a simple data pull that would help us run much more efficiently was shut down by the support team who told us it was not doable.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Cynthia from Square Barrels

    Number of employees: 11-50 employees

    September 2018

    Great POS!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The customer support has been great. We have had no issues and are so happy with the transition.

    Pros

    Love the interface and user friendly functions

    Cons

    Theres a quirk with tickets being printed when you change guest seats. I wish we could disable that.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    September 2018

    Solid and modern

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Quite good, but better integrations would allow me to get data across the various software pieces that I use. The system is super stable and reliable, so it's honestly hard to complain too much.

    Pros

    Easy to use and train FOH staff. Backend is intuitive and easy to use

    Cons

    Not quite perfectly setup for fine dining, and we don't have great printer control or ability to control how the kitchen chits look or are laid out. I'm still waiting for an promised integration with SevenRooms that hasn't happened.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Cesar from Esperanto Restaurant

    Number of employees: 11-50 employees

    September 2018

    easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    as i mentioned before it works great remotely to access your reports

    Pros

    it works perfect for me , i can check sales , labor , comps/voids from my phone without being at the restaurant, the reports it gives you are great.

    Cons

    due to the high demand it had crashed nation wide a couple of times in the pastas

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Lora from The Palace Saloon

    Number of employees: 11-50 employees

    September 2018

    Great System and Great Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love the system and the customer service

    Pros

    Easy to use and easy to figure out on your own

    Cons

    Certain features for bars needs to be added

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Terence from Fieldwork Brewing Company

    Number of employees: 51-200 employees

    September 2018

    Highly Functional, Easy to use, Tons of customizable functions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    My favorite feature on Breadcrumb POS is open tab pre-authorizations. Removing the aspect of responsibility for a customer's credit card is a very underrated aspect of running a bar. Customers appreciate it and it just makes keeping tabs open a more favorable option for us as well as the customer.

    Cons

    Syncing across devices can be spotty at times, especially if the device is sleeping.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Jeffrey from Jovinos pizza

    Number of employees: 2-10 employees

    September 2018

    Breadcrumb Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    When we first signed up the infield person was very helpful.

    Pros

    Most changes I’m able to make in the menu

    Cons

    The compatibility of printers.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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