Upserve is Second to None

From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.

Pros

The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

Cons

I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

Easy and Efficient, Upserve

I do not have a negative thing to say about Upserve.

Pros

The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.

Cons

The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.

Lacking

Not great. I am actively looking for a better POS. This company is too new and has a lot of kinks to workout. They claim to be designed by restaurant workers, and that just can't be the case.

Pros

What is there to like that other POS don't have? Nothing. At least one other POS has the "features" that UpServe claims to have.

Cons

There are many aspects of the system that need to be expanded upon. During the past few months there have been many challenges. There was a period that gift cards were not even redeemable while making online orders. Currently you can not pick and choose which online items you want to accept preorders for. Modifiers are a hot mess. It is not as advanced or user friendly as Focus or other POS systems. To make the modifiers easy for online customers they have to be super basic and not advanced enough for same menu items as in house items that staff rings in. When having online ordering active you are allowed to set the anticipated order time; however, it always gives the customer the minimum time. It does not add minutes on when accepting a few back to back. It does not add time when there is a ticket of many items. Clearly 2 entrees is not going to take the same amount of time as 8 will. When selling on a busy night having to log in and go through a couple screens to change the frame is too much. It needs to be more easily accessible. There are more things that I dislike about it, and it is the least user friendly system I have used since being in the restaurant business.

Worst POS I've Ever Known

It has been a terrible experience from day 1. We have only used this POS for 2 months and we have had to exchange handhelds in numerous occasions because of software malfunctions and countless other issues related to connections. Because it takes up to 2 weeks to receive a new handheld, we have had to work with limited resources time and again which slows down our ability to serve customers efficiently. In addition to waiting for new products that take so long to come in, we have also spent more money than anticipated on extra equipment that would supposedly enhance the functionality system but never did.

Pros

The appearance is modern-looking and the handhelds are meant to help service.

Cons

Where do I start? -Tickets double print -Some tickets don't print at all/delay in printing -Connectivity Issues -Credit Card Processor stops working -Some tables don't appear on the screen -Switches between wifi connections that are not protected on its own -Handhelds are not screen protected/too fragile -Random charges appear on the screen for no reason -Item slection/organization is not efficient -bug issues -software malfuntions

Upserve POS Review

Pros

Intuitive and user friendly design that is reliable.

Cons

We were hoping that the portable POS would not just be shrunken down versions of the normal POS. Some of the charging ports and charging ports have needed to be replace more frequently than we thought they would.