Upserve Software

Likes and dislikes

Pros

I like the repeat and fast cash buttons.

Cons

I dont like how hard it is to find a specific beer. It takes forever and slows me down. I would like the quick tabs to be on the same screen as the table screen too. Everything would be easier to find that way.

Easy Access to Support

Pros

Navigating through Breadcrumb is very user friendly and I am usually able to find the information I need. If I can't find information or confused about adding something to our POS, the chat feature is AMAZING. Someone is almost always available to answer any questions I have or refer me to an online article of steps to follow.

Cons

It is difficult to navigate through checks when looking for one specific item.

Super awesome interface!

This is a great product and I reccomend it for anyone looking to improve their management experiences!

Pros

The ability to communicate between our management staff is so great. I love to tag people so they definitely get the information!

Cons

Sometimes our information doesn’t play well with our gift card servicer.

Owner

Pros

Customer service and the pos systemis the best.

Cons

Some of the customer service person luck of knowledge but most of good.

Great software!

Pros

Upserve's product is great and their customer service is so friendly!

Cons

No complaints, the software has been great!

A good contemporary POS system

Pros

Ease of use and reliability, use of off-the-shelf iPads

Cons

License feels expensive when you get a few stations set up

Top of the Line Support Team

I am a first time user as well as my entire staff and we have been able to get all of our questions answered in a timely manner. The support team has submitted the couple requests I have made to their engineering department and we will find out if it is something that can be done. I appreciate Breadcrumb offering to try and create a new button for me rather than just saying no.

Pros

The software is very user friendly and you can tell it is designed for restaurants.

Cons

I have had a couple issues with the order of items on printed tickets in my kitchen but the support team informed me that my request has been sent to the engineering department.

Good System

Very satisfied with the system. It was our top choice out of many and so far I believe it has been a good choice.

Pros

The POS is intuitive and easy to train staff. Maintenance and settings are straightforward. HQ utilities give a lot of useful data and easy retrieval of information presented in a helpful way

Cons

There are a lot of issues to work out with To Go and Delivery. Dine in functionality is superb, but the other two are in need of some revision. Checkout reporting and traceability could also be improved.

Long time customer

Pros

I like the ease of use and the customer support team.

Cons

I think there needs to be more functionality.

Breadcrumb is eh.

You can put orders in real fast, there's even a search bar so you don't have to hunt through each menu for an item you aren't familiar with. But expect daily glitches

Pros

Pretty easy to organize menu items, and you can put in counts and they update in real time.

Cons

Seems to crash or glitch a lot more than other systems. It's easy to use when it works... but I've never seen a POS fail as much as Breadcrumb

2nd Best Out There

Pros

Ease of install, ease of use, backend reporting all great. For a medium sized business it works great.

Cons

Integrations with 3rd parties could be more robust. They'e about 18 months behind Toast in general re: software upgrades. I would not recommend for multi unit operators.

Breadcrumb is user friendly

Overall I have enjoyed the breadcrumb system.

Pros

User friendly interface, that is easy for the staff to understand.

Cons

Requires it's own Network and is not totally flexible, but workable

Easy to Use

I enjoy it I think it's been a great program for our restaurant thus far.

Pros

I really enjoy breadcrumb because of how easy it is to use, it really doesn't take someone skilled in the tech world to navigate through breadcrumb. When bringing new staff into the restaurant they pick up the ipad and begin playing around with breadcrumb and before lunch they're pretty well off on how to use it.

Cons

I don't like that they won't allow you to have pictures. I think this would be awesome to have especially when showing customers what food they're ordering if they're curious.

We love Breadcrumb!

Pros

Ease of functionality both from the servers side and the admin side. We have been overwhelmingly pleased after changing from a difficult system, to find one that is formatted for restaurants of our calibre and is always looking to improve! Customer service is TOP NOTCH!

Cons

There are still a few kinks they are working out, but I love that they are visibly working on each one! We had a difficult time with the set up, but after we worked those kinks out, everything has been smooth sailing!

Excellent Product and Great Support

I love it. We couldn't run the business without it.

Pros

Quick to learn, easy to use and updates happen in real time.

Cons

The software is very robust so I really haven't explore all if its functionality. Well, that really has nothing to do with the software so I'll take the blame on this one.

Breadcrumb: the next best thing since sliced bread

Compared to its competitors an absolute walk in the park. So self explanatory and easy to customize.

Pros

How user friendly it is. It’s easy to add in items and delete. You don’t need a ton of training to get it up and running. Customer service is always so helpful.

Cons

It’s an app so sometimes needs to be refreshed. When your working in a high volume environment that can be a bit of a stumbling block.

Breadcrumb POS

Our overall experience with Breadcrumb has been great. We have done a store opening with it and the problems were quickly rectified. It has sped up service and been a great asset.

Pros

Ease of Use
Ease of Training
Ability to change buttons quickly
Online ordering and Inventory integration
Off Site access when managers are having issues
Ability to monitor stores

Cons

When the connections goes down - murphy's law - can happen at peak time

BREADCRUMB LIARS HORRIBLE SERVICE

Dealing with customer service is by far the worst experience ever...you get bounced around told different things by each employee and it's all lies, then they try to steal your money for services never completed or rendered!!! Complete fraud

Pros

I Loved the sales guy at first, he made me so many promises.....but then...when it came down to performing....they fell apart....if you like being lied to, and loosing money and worst of all customers.....use this company

Cons

No drawer reconciliation, Cant handle same day refunds doesn't print out receipts for customers stating they are getting refunds...you cant differentiate terminals, meaning cooks cant tell if your drive thru window sent an order or if your walk up window did! Refunding takes over 5 steps.....if you have a fast paced environment.....Good Luck! This isnt for you!!

User friendly with some quirks

Pros

I like the ability to track individual items and see how certain things are performing. The iPad is really easy to use and train people how to use. Tip pooling also works great.

Cons

Setting up items can be tedious, and menu editing could be better.

Customer Service

Very easy to use and train staff on.

Pros

I've been able to problem solve within minutes using the chat feature with customer service. Great way to fix an issue during a busy dinner service.

Cons

As a Biergarten, we wish Breadcrumb partnered with Untappd to keep up with our beer menu.