Breadcrumb POS by UpServe is a cloud-based point of sale (POS) solution that caters to restaurants and bars, helping them manage their interaction with the customers. Key features include shift notes, tip adjust, spilt checks, logbook and more.

Breadcrumb POS allows users to assign tables to different zones and get a view of what is happening at the tables. Servers can course items, add modifiers, customize menus and fire orders with one tap while adding notes to checks that are seen by the front- and back-of-house. Restaurants can set access levels for manager approval for changes to checks and set automated gratuity levels. The solution's 'UpServe Live' feature allows users to track restaurant and bar sales, guest counts, sales items and week-over-week trends.

Breadcrumb POS comes with hardware components like pre-configured Apple iPad, Meraki Networking Gear, slice stand, printer, swiper and EMV readers that can be separately purchased.

Breadcrumb POS is available on a monthly subscription basis that includes support via phone, email and online help-desk.

Breadcrumb stand
Breadcrumb stand

Breadcrumb stand

Menus

Menus

Main menu

Main menu

Open checks

Open checks

Payments

Payments

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



126 Reviews of Breadcrumb POS

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 126 reviews

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Patience from Otaku Ramen

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Breadcrumb: the next best thing since sliced bread

Compared to its competitors an absolute walk in the park. So self explanatory and easy to customize.

Pros

How user friendly it is. It’s easy to add in items and delete. You don’t need a ton of training to get it up and running. Customer service is always so helpful.

Cons

It’s an app so sometimes needs to be refreshed. When your working in a high volume environment that can be a bit of a stumbling block.

Review Source: Capterra

Jonathan from Restaurants

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

BREADCRUMB LIARS HORRIBLE SERVICE

Dealing with customer service is by far the worst experience ever...you get bounced around told different things by each employee and it's all lies, then they try to steal your money for services never completed or rendered!!! Complete fraud

Pros

I Loved the sales guy at first, he made me so many promises.....but then...when it came down to performing....they fell apart....if you like being lied to, and loosing money and worst of all customers.....use this company

Cons

No drawer reconciliation, Cant handle same day refunds doesn't print out receipts for customers stating they are getting refunds...you cant differentiate terminals, meaning cooks cant tell if your drive thru window sent an order or if your walk up window did! Refunding takes over 5 steps.....if you have a fast paced environment.....Good Luck! This isnt for you!!

Review Source: Capterra

Andy from Klockow Brewing Company

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

User friendly with some quirks

Pros

I like the ability to track individual items and see how certain things are performing. The iPad is really easy to use and train people how to use. Tip pooling also works great.

Cons

Setting up items can be tedious, and menu editing could be better.

Review Source: Capterra

Response: Upserve, Upserve

November 2018

Hi Andy, thanks for the great review! We are glad to hear that you enjoy our tip pooling feature so much and that our analytics have been so helpful for your business. Thanks again for the great review!

Emily from Texas Biergarten

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Customer Service

Very easy to use and train staff on.

Pros

I've been able to problem solve within minutes using the chat feature with customer service. Great way to fix an issue during a busy dinner service.

Cons

As a Biergarten, we wish Breadcrumb partnered with Untappd to keep up with our beer menu.

Review Source: Capterra

Response: Upserve, Upserve

November 2018

Hi Emily, thank you for the terrific review! We are so happy to hear that our customer support has been so helpful for you and your business. Thanks again for the great review!

Linda from The Starlight

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

The Customer Support team makes this the best POS I've worked with.

Effective system, easy to use and terrific customer support.

Pros

No matter what issue arises, I can call customer support 24/7 and there is always someone courteous, professional and knowledgeable on the other line. Issues are always resolved quickly and to my satisfaction.

Cons

The back button on the menu (backend) doesn't take you back to the previous screen but to the start of the menus. I haven't figured out how to track inventory against par values ( also backend) or if it's even possible.

Review Source: Capterra

Response: Upserve, Upserve

October 2018

Hi Linda, thanks for the fantastic review! We are happy to hear that our customer support has been such an asset to you. Thanks again for the great review!

Greg from One Click Fix, Inc.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

I install and maintain POS hardware and software for hundreds of restaurants - Breadcrumb Review

I am an IT tech who has installed and maintained every type of POS out there. This is definitely one of my favorites for restaurants with one station or ten. Great for bars and restaurants with heavy traffic - very reliable.

Pros

After doing computer repair for 20 years and point of sale for retail, restaurants, and hotels - I can honestly say that Breadcrumb offers one of the best solutions. Apple Hardware-based, good hard-wired printers, good quality, and solid router/firewall installs with the best equipment out there. I feel like this POS offering is more resilient and reliable than the competitors due to the good hardware and the easy to use APP. Calling into support day or late at night you will speak to a knowledgeable and helpful tech who gets you the info you need to carry on business. They have remote access and can see where the problem is - instead of sending you an overpriced technician from out of state at twice the price because you're mysteriously not up and running (rare). No service is perfect but having a reliable tech on the other end of the phone is worth it's weight in gold.

Cons

I would guess that a con is the high price of hardware but that's unavoidable - if you're using the best hardware available (Apple, StarTSP, Cisco Meraki) then it might carry a higher price tag but the tradeoff is reliability. You wouldn't get Breadcrumb if you're trying to cut corners and save money - this is the real deal iPad based and dependable system. Cost is always on the mind of business owners so this could be an issue for some business owners but if you aren't spending an hour a day working through tech issues aren't you really just saving money in the long run?

Review Source: Capterra

Response: Upserve, Upserve

October 2018

Hi Greg, thanks for your amazing review! We are happy to hear that our services stand out amongst our competitors and that our customer service has been such an asset for you. Thanks again for the great review!

Danielle from Bbq Smokehouse Bistro

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Upserve thumbs up

No major problems to report!

Pros

User friendly and easy to navigate. Self-explanatory.

Cons

When calling customer support and opt for the 'in que, return call' option, Upserve on occasions does not call back.

Review Source: Capterra

Response: Upserve, Upserve

October 2018

Hi Danielle, thanks for the terrific review! We are happy to hear that Breadcrumb has been so user friendly and easy for your business. Thanks again for the great review!

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great direction and product, needs usability tweaks

Overall it has been a positive as far as usage, reliability, and training. Support has been mostly helpful but even Tier 2 doesn't seem to be well-versed to solve the more complex problems. When it becomes more complex, the ticket often just remains unsolved and gets closed out.

Pros

Very easy to setup.
Very easy to train.
Figuring out solutions without contacting support is straightforward

Cons

Still needs web enabled tweaks to reduce repetitive entry on setup
Inability to set printers based on role (not just iPad location) means lots of thrown away tickets
Doesn't always find new IP based on mac address, sometimes has to be manually set
Tech support not well-versed in the Meraki setup so not very good at troubleshooting (Even Tier 2 clearly doesn't know how to solve lots of problems)
Software updates are tenuous and can require a lot more interaction than I prefer. Often having to turn off the other tablets or rebooting tablets multiple times before it will update.

Review Source: Capterra

Response: Upserve, Upserve

October 2018

Thanks for your great review! We are happy to hear that Breadcrumb has been super easy for you business to train on. Thanks again for the great review!

Brandon from wine

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great Software for Small Restaurant

Overall it's been very positive with minor hiccups. I will say that the support is great which is a huge positive. You talk to an English speaking operator 24/7.

Pros

Quick, easy and simplified. Easy access for small business owners to quickly get the important information they need. Items are easy to add etc.

Cons

When the restaurant grows, the software starts to have downfalls. Reports then are slightly limited as we've grown to have more managers that only need limited access. The printers didn't want to sync to our wireless system so we had to bring them back out to do a wired set up.

Review Source: Capterra

Response: Upserve, Upserve

October 2018

Hi Brandon, thanks for the constructive review! We are happy to hear that our services are so easy and simple for you business to use!

Charles from True North Hospitality LLC / Wanderlust Cafe Hollywood

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great Experience with Upserve / Breadcrumb

Pros

As the manager of all things financial for our business, I really appreciate the comprehensive reporting that the Breadcrumb system offers. We are able to easily track our business and trends, and are able to make better decisions for the business based on this.

Cons

Have only had positive experience with the product.

Review Source: Capterra

Response: Upserve, Upserve

October 2018

Hi Charles, thanks for the great review! We are happy to hear that our comprehensive reporting has been such an asset to your business. Thanks again for the review!

Robert from The Supply House

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Been a great addition for our restaurant...

Breadcrumb has enabled us to concentrate on growing our business!

Pros

Ease of use and training employees as well as ability to correct errors easily.

Cons

Wish there were more options for KDS and portable devices.

Review Source: Capterra

Response: Upserve, Upserve

October 2018

Hi Robert, thanks for the great review! We are happy to hear that Breadcrumb has enabled you to concentrate on growing your business! Thanks again for the review!

Lloyd from Fifty one kitchen Chinese cuisine

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Breadcrumb upserve review

My overall experience with breadcrumb has been nothing but exceptional. Even when I did run into issues, I was able to troubleshoot it with their support team who was nothing more than helpful and patient but most importantly did not make me feel like a stupid client.

Pros

The software is easy to navigate around and the software is easy to teach my staff. Everything is accessible for myself as a manager and I absolutely love it.

Cons

One thing I disliked about the software was nothing.

Review Source: Capterra

Response: Upserve, Upserve

October 2018

Hi Lloyd, thanks for the terrific review! We are happy to hear that our software has been so easy for you and your staff!

Patrick from Boulder Creek Lodge Montana

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Small Resort with Small Restaurant and Breadcrumb POS helped mightly

The software is easy to use, intuitive and designed obviously by several successful, former restaurant owners. Features are bountiful, but all times they are open to improvements or additions.

Pros

The tech support provided by Breadcrumb is what I wish all our technology partners (wifi support, social media support, computer tech, customer reservation software) used here at Boulder Creek Lodge could emulate. My experience has been that the tech support is fast, polite, talented knowledgeable of the Breadcrumb software to provide quick and effective tech support.

Cons

Often our resort hosts corporate guests that stay with us over more than just one day. The guest has a desire to "run a tab" over perhaps a month. Right now from what we are told we need to close out every night. It would help us avoid recording restaurant purchases in a note pad and adding then creating a ticket the last day of their stay.

Review Source: Capterra

Response: Upserve, Upserve

October 2018

Hi Patrick, thanks for the great review! We are happy to hear that our support team has been such an asset to your business. Thanks again for the review!

PAI Honolulu - Justine from PAI Honolulu

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2018

Great POS system

I am very satisfied. There are the little things here and there, but definitely the pros outweigh the cons.

Pros

I love the ease of pulling up reports, checks, editing the menus, staff, etc. It is very user friendly!
Everything is so quick to update too.
I love that it operates offline too when necessary

Cons

I can't do certain functions
Most recently:
Transfer a check after the next trading day
Doesn't link to quickbooks online directly - need to go through a 3rd party
Can't pull up a particular employee's check out report from a previous day; can only pull up master check out

Review Source: Capterra

Response: Upserve, Upserve

October 2018

Hi Justine, thanks for the constructive review! We are happy to hear that our system has been so easy and user friendly for you. Thanks again for the review!

Timothy from T-Rex Productions

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Simple & Smooth

This software is super simple to use, and super easy to pick up on the spot. Sometimes support can be a challenge to get in touch with - especially the chat function. The support function on the POS software itself will close every time your screen times out, so be sure to keep touching the screen to keep your chat window alive!

Pros

If you have staff born after 1990, this software is going to be super simple for them to pick up and use immediately. Its so simple - there are no real "tricks" about the software - its just that easy!

Cons

I don't like that it hasn't been optimized for fast casual service yet - once you close a check, you have to do manual math to "refund" the customer on the same business day. I also wish the downloadable reports were easier to read. CSV documents have no formatting whatsoever, and it becomes hard to read. I've ended up simply printing the reports webpage, rather than downloading individual reports. I also wish I could run reports on specific items and their sell trends.

Review Source: Capterra

Adam from The Howard Oshkosh

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Good business

Overall, a very good experience so far. Customer support is vital and Breadcrumb has made it fast and easy.

Pros

Software is intuitive and easy to navigate

Cons

not sure yet. So far so good. Can't complain

Review Source: Capterra

Response: Upserve, Upserve

October 2018

Hi Adam, thanks for the terrific review! We are glad to hear that our software has been so intuitive for you and your employees. Thanks again for the review!

Marc from Crescent Lounge

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Easy to use

Pretty user friendly, only problems ever have are the Credit Card swipers breaking down over time.

Pros

Easy access on multiple devices. Great customer service. New training mode is great.

Cons

The updates always have bugs. Figure out the bugs before updating everything.

Review Source: Capterra

Response: Upserve, Upserve

October 2018

Hi Marc, thanks for the amazing review! We are happy to hear that you are enjoying our new training mode and customer service. Thanks again for the review!

Karen from Walnut Street Cafe

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

September 2018

Easy to use

Pros

Very attentive customer serivce, easy to read reports

Cons

All features are not clearly accessible - about the same as other POS's for going through submenus.

Review Source: Capterra

James from The Dante Club of Fresno Inc

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

don't wait on using it.

buy it now, install and you will find it is so easy to work with

Pros

ease of operation great tec support, very helpful people

Cons

we listened to our older bartenders who fought the install of the unit. BIG MISTAKE

Review Source: Capterra

Seth from Pai Men Miyake

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

POS Upgraded

Pros

Changing menu items on the fly, correcting mistakes from a previous trading day.
ease of filtering items, and checks.
The search function expedites the ordering process for servers.
The quick serve function is great for to go orders.

Cons

Splitting checks, and splitting items is less than intuitive for some servers. For others, it's just a learning curve. While operating in offline mode is great, some of the problems that arise from it are a bit problematic. Again, this may be just a learning curve.
Not being able to select a default tax rate has resulted in a loss of money, albeit small in the short term.

Review Source: Capterra

Displaying 1 - 20 of 126 reviews