Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About Upserve
Upserve is a complete restaurant management solution featuring an Android or iOS-based point-of-sale (POS) system, automated inventory management, sales analytics, and more. The platform offers several time-saving tools, including shift notes, tip adjustments, check-splitting, an integrated logbook, and workforce management. Upserve additionally offers a restaurant-grade table-side POS.
Upserve POS (formerly Breadcrumb) allows front-of-house staff to assign tables to different zones and get a view of what is happening at the tables. Servers can course items, add modifiers, customize menus and fire orders with one tap while adding notes to checks that are seen by the front- and back-of-house. Restaurants can set access levels for manager approval for cha...
258 Reviews of Upserve
Average User Ratings
Overall
4.42 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
August 2019
Kolby from The Malted Barley
Verified Reviewer
Company Size: 11-50 employees
Industry: Restaurants
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Upserve is Second to None
From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.
Pros
The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.
Cons
I do no like that the table view shows all open tables and not tables assigned only to the person logged in.
Reasons for Choosing Upserve
Pricing was very reasonable, 24/7 support is amazing and the ease of use and reportability are amazing.
April 2020
Blake from Jack Brown’s Beer and Burger Joint
Company Size: 201-500 employees
Industry: Food & Beverages
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Easy and Efficient, Upserve
I do not have a negative thing to say about Upserve.
Pros
The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.
Cons
The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.
Reasons for Choosing Upserve
Based on reviews of current/former customers, and transparency of the company.
May 2019
Robert from GameHaus
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
3.0
Functionality
3.0
May 2019
Fine. When it works...
They are a necessary evil.
Pros
Easy to use. Nothing too fancy but we don't need it to be fancy. We just need it to work
Cons
Every time there is a malfunction, it's never minor - it's a trainwreck. And then having to deal with customer service. Multiple times witb multiple people. And they never make it up to you - no credit for the inconvenience, nothing. No effort at reaching out to make things right. I Hate having to deal with it when the POS goes down. I always know it will be fucked up and I will lose money out of it and Upserve wont make it 100% right or whole.
Reasons for Choosing Upserve
At the time, the other POS had their customer service only over email and Twitter. Its probably changed now; I should look into Square as an alternative.
Response from Upserve
Replied May 2019
Hi there Robert - thank you for your review. We're sorry to hear that your experience thus far hasn't been great. I took a look at your support tickets and it looks like our Support team has been able to troubleshoot and resolve your issues on the first call. If there's anything else we can help out with or how we can make resolutions quicker for you, please don't hesitate to reach out. Thanks.
September 2019
mike from bangers & lace
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2019
Upserve POS Review
Pros
Intuitive and user friendly design that is reliable.
Cons
We were hoping that the portable POS would not just be shrunken down versions of the normal POS. Some of the charging ports and charging ports have needed to be replace more frequently than we thought they would.
December 2019
Anna from Crucible Bar LLC
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Intuitive, reliable, affordable
Overall our experience has been great. Many previous issues with the software have been solved over the years.
Pros
Upserve is an easy point of use system to set up and use. New employees require very little training, as the interface is simple and intuitive. Likewise, setup and admin work is quick and easy to figure out, even for those of us who are not all too tech savvy. It is far more affordable than most POS software/hardware options, is reliable, and has great customer service.
Cons
It should upload to quickbooks without a third party software.
Reasons for Choosing Upserve
Price, ease of use, recommendations from other restaurant owners, previous experience with the system.
