Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About Upserve
Upserve is a complete restaurant management solution featuring an Android or iOS-based point-of-sale (POS) system, online ordering, contactless payments, automated inventory management, sales analytics, and more. The platform offers several time-saving tools, including shift notes, tip adjustments, check-splitting, an integrated logbook, and workforce management. Upserve additionally offers a restaurant-grade table-side POS.
Upserve POS (formerly Breadcrumb) allows front-of-house staff to assign tables to different zones and get a view of what is happening at the tables. Servers can course items, add modifiers, customize menus and fire orders with one tap while adding notes to checks that are seen by the front- and back-of-house. Restaurants can set access le...
264 Reviews of Upserve
Average User Ratings
Overall
4.39 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
August 2019
Kolby from The Malted Barley
Verified Reviewer
Company Size: 11-50 employees
Industry: Restaurants
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Upserve is Second to None
From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.
Pros
The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.
Cons
I do no like that the table view shows all open tables and not tables assigned only to the person logged in.
Reasons for Choosing Upserve
Pricing was very reasonable, 24/7 support is amazing and the ease of use and reportability are amazing.
Reasons for Switching to Upserve
The system was incredibly unreliable, uncustomizable and just generally terrible.
April 2020
Blake from Jack Brown’s Beer and Burger Joint
Company Size: 201-500 employees
Industry: Food & Beverages
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Easy and Efficient, Upserve
I do not have a negative thing to say about Upserve.
Pros
The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.
Cons
The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.
Reasons for Choosing Upserve
Based on reviews of current/former customers, and transparency of the company.
Reasons for Switching to Upserve
LAVU IS ABSOLUTE GARBAGE.
October 2020
Iannis from Izziban Sushi & BBQ
Company Size: 51-200 employees
Industry: Restaurants
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
October 2020
Worst POS I've Ever Known
It has been a terrible experience from day 1. We have only used this POS for 2 months and we have had to exchange handhelds in numerous occasions because of software malfunctions and countless other issues related to connections. Because it takes up to 2 weeks to receive a new handheld, we have had to work with limited resources time and again which slows down our ability to serve customers efficiently. In addition to waiting for new products that take so long to come in, we have also spent more money than anticipated on extra equipment that would supposedly enhance the functionality system but never did.
Pros
The appearance is modern-looking and the handhelds are meant to help service.
Cons
Where do I start? -Tickets double print -Some tickets don't print at all/delay in printing -Connectivity Issues -Credit Card Processor stops working -Some tables don't appear on the screen -Switches between wifi connections that are not protected on its own -Handhelds are not screen protected/too fragile -Random charges appear on the screen for no reason -Item slection/organization is not efficient -bug issues -software malfuntions
Reasons for Choosing Upserve
Cost Effectiveness
Reasons for Switching to Upserve
Because Aloha was not working fast enough to match our traffic for the restaurant.
Response from Upserve
Replied October 2020
Hi Iannis, We apologize that you have had a less than satisfactory experience with Upserve. Our team is currently working with Ji and Hong to replace your mobile devices with stationary ones at no additional cost. We appreciate the feedback and are working together to resolve the main issue.
October 2020
Bill from Smith Tower Observatory
Company Size: 1,001-5,000 employees
Industry: Hospitality
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
Use Upserve
It is great, particularly the Customer Service has been the best I have dealt with in 25 year in the business
Pros
I think that the integration of POS and Inventory is great and helps in a big way during monthly inventory.
Cons
Would like to see two way syncing between the Inventory and POS
Reasons for Choosing Upserve
Price and functionality.
Reasons for Switching to Upserve
Functionality was better with Upserve... and in the end Customer Service was WAY better
September 2019
mike from bangers & lace
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2019
Upserve POS Review
Pros
Intuitive and user friendly design that is reliable.
Cons
We were hoping that the portable POS would not just be shrunken down versions of the normal POS. Some of the charging ports and charging ports have needed to be replace more frequently than we thought they would.
Reasons for Switching to Upserve
We needed a less dated software that was more user friendly.
