Overall rating
3.75 / 5 stars
Brink POS Software
4 reviews [ 3.75 / 5 ]
Brink POS by Brink Software is a cloud-based restaurant management solution specifically designed for fast casual and quick service chains. The solution delivers the key functionality required by restaurant owners, managers, kitchen and staff to track sales, enter in-store and online orders, implement customer loyalty programs and manage kitchen operations.
Brink POS is suitable for multi-location restaurants. It runs on the local workstation and backs up to the data center in real time. Users can run a wide array of loyalty programs and supports reward programs based on points scored, number of visits, item base, lottery style and bonus events. Users can generate ad-hoc reports for one or multiple locations to keep track of real-time business performance.
The configuration and reporting feature can be accessed via any web browser and provides an integrated solution for the restaurant industry. Interested buyers can avail this solution on a subscription-based pricing model.
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POS 2
Layout
Kitchen
Online Ordering
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4 Reviews of Brink POS
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Showing 1 - 4 of 4 reviews
June 2018
Brandi from zpizza
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
3 of 5
June 2018
Great enterprise solution with opportunities yet for the traditional pizza players
Pros
We have business insights in real time with Brink being a cloud-based solution. This also means updates can be pushed out to locations immediately with very minimal lag time. Their menu management services are also ideal for our brand's needs.
Cons
While it is easy to use, it isn't ideal for the traditional pizzeria at this time due to the lack of in-house delivery functionality as well as the challenge that the pizza category brings to the table regarding menu build out (half and half, one for one ingredient substitutions, multiple sizes of the same item, etc.)
January 2017
anthony from modern market
Company Size: 501-1,000 employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
2 of 5
Customer support
1 of 5
Functionality
1 of 5
January 2017
Great idea, abysmal support and implantation of features
We purchased Brink just before the sale to ParTech. Agent sold us on the dream of a single source of truth in our data that could be easily accessed via API and a robust cloud based solution that removes the BOH computer from our stores. Alas, the dream is much better than reality. Almost 2 years in, the API continues to lag what were originally told it would do and rollout of new features is both slow and incomplete. The service we receive is poor as well. The tiered support levels are ineffective and Brink fails time and again to root cause solve issues that make it difficult for us to transact our business. To be honest, we are beginning the hunt for alternative POS systems. Brink should be the system we use forever, but the features offered and the lack of development and support make it a hard system to stay with. Happy to speak more about this in person.
Pros
The idea that was originally sold to us. Cloud based with a truly open and useful API.
Cons
The support, the lack of fully developed features, the API that continues to disallow useful integrations
June 2017
Brian from Erik's DeliCafe
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
4 of 5
June 2017
immediate response, follow ups from support, excellent customer service
Pros
excellent customer service, cloud based, easy to access reports and make updates from anywhere. great value.
Cons
feature updates and not necessarily getting a "done by date,"
June 2017
john from mad greens
Company Size: 501-1,000 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
3 of 5
Customer support
2 of 5
Functionality
4 of 5
June 2017
very easy to use. operators love it. overall i'm much happier with brink vs aloha.
ease of use. no headaches. Also i give out a ton of references on brinks behalf.
Pros
ease of use, doesn't break, i like my sales guy
Cons
i never know what's in development track or how that will help me
i have open support tickets that i feel never get resolved