PAR Brink POS

RATING:

3.1

(8)
Overview

About PAR Brink POS

Brink POS is a cloud-based point-of-sale solution (POS) that makes running restaurants easier. Offering solutions for omnichannel ordering and fulfilment, enterprise-grade hardware, and contactless payments all in one place, Brink POS makes it easy for staff to serve customers quickly and accurately. This means smoother operations, happier guests, and more time for restauranteurs to focus on their business. With Brink, run your restaurant your way – no forced mandates, hidden fees or surprise add-ons, and no meddling with your guest relationships. Brink provides the trusted partnership for Quick Service, Fast Casual, and Table Service brands to scale their business. Brink POS offers the scalability, configurability, and support needed to drive growth. Brink’s sec...

PAR Brink POS Pricing

Contact ParTech for pricing details.

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PAR Brink POS Reviews

Overall Rating

3.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3

Value for money

3

Functionality

3

Most Helpful Reviews for PAR Brink POS

8 Reviews

Brian

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2017

immediate response, follow ups from support, excellent customer service

PROS

excellent customer service, cloud based, easy to access reports and make updates from anywhere. great value.

CONS

feature updates and not necessarily getting a "done by date,"

Jessie

Restaurants, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

Brink POS review

The customer service is what takes Brink to the next level. The phone is always answered, and my problems are resolved quickly. I also never have to press numbers to get through to someone. A real person answers the phone and quickly gets me to where i need to go.

PROS

I like the customizable feature. My IT guys can fix many issues that we have ringing orders in.

CONS

One area that could be improved is "adjusting total" for the customer if an item had been left out. On ALOHA we could delete the item that was left out and it would adjust the new subtotal to the card that was run for that order. With Brink we have to do a separate refund for the one item. I think this is less convenient for the customer.

Reasons for switching to PAR Brink POS

I was not part of that decision but i would assume cost was a factor.

anthony

Restaurants, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2017

Great idea, abysmal support and implantation of features

We purchased Brink just before the sale to ParTech. Agent sold us on the dream of a single source of truth in our data that could be easily accessed via API and a robust cloud based solution that removes the BOH computer from our stores. Alas, the dream is much better than reality. Almost 2 years in, the API continues to lag what were originally told it would do and rollout of new features is both slow and incomplete. The service we receive is poor as well. The tiered support levels are ineffective and Brink fails time and again to root cause solve issues that make it difficult for us to transact our business. To be honest, we are beginning the hunt for alternative POS systems. Brink should be the system we use forever, but the features offered and the lack of development and support make it a hard system to stay with. Happy to speak more about this in person.

PROS

The idea that was originally sold to us. Cloud based with a truly open and useful API.

CONS

The support, the lack of fully developed features, the API that continues to disallow useful integrations

Brandi

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed June 2018

Great enterprise solution with opportunities yet for the traditional pizza players

PROS

We have business insights in real time with Brink being a cloud-based solution. This also means updates can be pushed out to locations immediately with very minimal lag time. Their menu management services are also ideal for our brand's needs.

CONS

While it is easy to use, it isn't ideal for the traditional pizzeria at this time due to the lack of in-house delivery functionality as well as the challenge that the pizza category brings to the table regarding menu build out (half and half, one for one ingredient substitutions, multiple sizes of the same item, etc.)

john

Hospitality, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed June 2017

very easy to use. operators love it. overall i'm much happier with brink vs aloha.

ease of use. no headaches. Also i give out a ton of references on brinks behalf.

PROS

ease of use, doesn't break, i like my sales guy

CONS

i never know what's in development track or how that will help me i have open support tickets that i feel never get resolved

Cristina

Restaurants, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2021

Worst POS ever - have lost money

I'm a restaurant owner and have lost more than $10,000 of sales that due to technical reasons were never wired to my bank account. It was reported to RDS management since April 2021 and despite of endless emails, I haven't received any concrete answer and more important . All what I have been told is that RDS is not liable for any missing wire transfers

PROS

Reporting although need a significant upgrade as it's not user friendly

CONS

Lack of accountability, if there are technical issues RDS is not responsible for missing bank transfers and restaurant end up losing hundreds of money for sales done that are never wired to the bank account. I wouldn't recommend using Brink POS

David

Restaurants, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed January 2020

Product is ok but God forbid you need to contact technical support

PROS

When it works, it's fine. The feature set is decent and publishing changes is easy. Hardware seems good too.

CONS

If you need support on anything, it's like pulling teeth getting a technician on the phone. They don't let you schedule anything. I'm setting up a new location for a client and have been waiting 8+ hours to set up 2 registers and a couple of printers. This will cost my client over $2000. Unacceptable.

Justin

Restaurants, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2019

Pretty Basic

One of my least favorite POS systems - and I have used a bunch of them!

PROS

It got the job done. Once things were set up, you could work throught it.

CONS

The flow was cumbersome, programming was challenging and limited.

8 Reviews