About CAKE POS

CAKE is a cloud-based point of sale (POS) solution for restaurants. Primary features include payment acceptance, guest and waitlist manager, online ordering, gift cards and table-side ordering.

It allows users to track real-time sales at different locations, wages, hours and overtime. The reporting module allows owners and managers to drill down into sales reports to find sales by week, day or hour. Payroll reporting helps users calculate wages and overtime and sales can even be compared to labor costs each hour.

Peak hours tracking and customer tracking are also available on-demand in real time. It offers an offline mode that allows users to manage restaurants and accept payments when internet connection is down. It offers integration with PayPal, Xe...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

348 Reviews of CAKE POS

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(263)

263

4 stars

(53)

53

3 stars

(16)

16

2 stars

(7)

7

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 348 results

June 2020

Allison from Anchor Allie's

Verified Reviewer

Company Size: 11-50 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

Review of CAKE

I enjoy that there is 24/7 customer support with any issues. (love the new text feature)

Pros

I like that I can access it anywhere remotely to make changes, add menu items, and view sales.

Cons

I don't like the new update. I feel the original version is easier to use.

Reasons for Choosing CAKE POS

because of the remote in feature and the 24/7 customer support

April 2020

Tammy from The Coffee Shop

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

CAKE, WOW!!!!!!

24/7 Friendly, Supportive and Caring CAKE team member answer the phone ready to help! As a brand new business owner this is what we needed from day one of choosing CAKE to even now 18 months of being in business. I am never made to feel like my question is dumb or my confusion is stupid. The team member works with me until my issue is resolved or they offer to get additional clarification or help for me if needed. If you ever want to call me I will be happy to go into further detail as to how we could not have made a better decision for THE COFFEE SHOP, [SENSITIVE CONTENT HIDDEN]

Pros

When starting our coffee shop we knew we needed a POS. We did not know where to start. Once CAKE came to our attention is was hard to look anywhere else. The help from understand our need as newbie's to walking us through every step of set up was fantastic. What I like most about the software would take too many words.

Cons

There is not much I do not like about the CAKE software. If I had to choose a "least" favorite issue it would be that I wish the "Busy Hour" report was available on Universal Admin with a date range option. Also I wish Dashboard had a changeable date range option.

Reasons for Choosing CAKE POS

We choose CAKE POS for a number of reasons. The most important one being the care that [SENSITIVE CONTENT HIDDEN] gave us when explaining the system to us. He was always very open and honest with his answers and was patient with our decision time. 2ndly we choose CAKE POS because of the integrated merchant reader and the flat fee associated with it. Others systems gave us the run around of "If this type of card is used the fee is $ ____ or if this type of card is used the fee is $______. We couldn't start a new business with that many variables. The team member care, equipment pricing, the monthly fee's, and set card processing were all things that went into our making our best choice of CAKE POS!

September 2020

Tia from The Albert

Company Size: 11-50 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

September 2020

I Like Cake!

Overall I am very happy with the Cake POS and would recommend it to other restaurants.

Pros

I like how easy Cake POS is to use and learn its functions for managers, bartenders and servers. We have 4 registers and are high volume and we rarely have problems.

Cons

Sometimes it's hard to get support on the phone when something does go wrong. Also, would like to have had help in setting up the system initially, however, I think now you may get installation provided.

August 2017

Dennis from Fresh Italy.

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

3.0

Functionality

1.0

August 2017

Not ready for Prime Time. Crashes when you need it most.

I can't think of anything this POS does better than the one we replaced. If it wouldn't crash all the time, we could benefit from not having the servers leave the floor to put orders in and run credit cards, but since they are constantly crashing, we don't have that benefit.

Pros

Easy to use interface. Order Pads should allow servers to spend more time on the floor Inexpensive POS System.

Cons

It doesn't work when we need it to. We've been trying to get the issues resolved via Cake Support and Sysco Management for more than 8 months. It isn't getting any better. As soon as the dining room gets busy the Order Pad Apps crashes. All of our servers need to have paper and pencil ready at all times to complete their orders and stand in line at the terminal to enter them every rush. It seldom happens when we are slow. Orders get lost during entry causing double work to recover the in flight order, after printing in the kitchen causing them not to be charged on the customer's bill, and customer credit cards have been double billed as a result of Order Pad disconnects. We are spending hours with Cake Support that we should be spending working our business. We have to keep 1 person available to capture trouble shooting information for Cake Support during our rushes when (not if) the Order Pads go down. Cake Support is always busy, but will eventually call back. When they do, they aren't very knowledgeable with troubleshooting, they don't seem to be trained to go any deeper than the Cake University screens. The cheap price of the Cake system has become a huge expense in manpower and wasted time in our restaurant.

Response from CAKE from Sysco

Replied January 2018

Your CAKE hardware is definitely not performing as designed. Our Customer Success Team has reached out to resolve your issue. Thank you for the honest feedback, we'll use it to create better products and support in the future.

June 2020

Matthew from Gourmeltz LLC

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

CAKE customer for life

Excellent! Customer service is ALWAYS on point and available to help you with any issues. I've used other point of sales where I've been on hold with support for an hour during a rush at the restaurant. That's unacceptable. Having a reliable customer support is key in a fast-paced industry like food-service.

Pros

It is by far the most user-friendly POS system on the market for restaurants. You can teach someone in literally 10 minutes how to use it.

Cons

I would like more of an integration with online ordering / delivery service.