CAKE POS Software


 

CAKE is a point of sale (POS) system designed exclusively to meet the needs of the restaurant industry. It offers features such as multiple payment acceptance, online ordering, gift cards and tableside ordering.

The reporting module allows owners and managers to drill down into sales reports to find sales by week, day or hour. Payroll reporting helps users calculate wages and overtime, and sales can even be compared to labor costs every hour. Peak hours tracking and customer tracking are also available on-demand in real time.

The system integrates with third-party systems such as PayPal, Xero, Orca, 7Shifts, Quickbooks and Avero. It is cloud-based, but an offline mode means users can accept payments even if their Internet connection happens to be down.

 

CAKE POS - Floor Map
 
  • CAKE POS - Floor Map
    Floor Map
  • CAKE POS - Order Screen
    Order Screen
  • CAKE POS - Payment Types
    Payment Types
  • CAKE POS - Reports
    Reports
  • CAKE POS - Order Entry
    Order Entry
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

81 Reviews of CAKE POS

 

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Software Advice Reviews (3)
More Reviews (78)

Showing 1-3 of 3

Jill from Jay and Jay, LLC
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Review of CAKE POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Company has been very supportive

Pros

Good customer service, clear layout screens, set up and training very productive, good back office reports

Cons

employees may clock out with open tickets, voids and deletions seem to be repetitive, would like better hourly sales reports

 
 

Ian from Fabrocinis
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Cake review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like its look. Very clean. Easy to program and make on the fly changes to. You can even make changes using your cell phone which is cool.

Cons

Kinda slow when typing in certain commands on the keyboard. Would like it to be updated more frequently.

 
 

Michelle from Fairmount Cafe
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Life is so much easier with Cake.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customers are very impressed by the system.

Pros

The way it speeds up orders which means more customers in a lot shorter period of time. While I'm cashing the customer out the kitchen already has their ticket.

Cons

Love the system. I honestly do not have anything negative about it. There are no cons. When calling for customer support, my call is answered right away. They are quick to explain any questions I have.

 
 
 
Showing 1-20 of 78

Jessica from Marinade on Main

October 2017

October 2017

Very user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were a start-up, and we chose CAKE because it was affordable and very user-friendly. It was super easy for training our servers and getting our restaurant up and running. Everyone interacting with it has an easy time. We like using it for our time sheets, it's good for basic reporting, and the option for remote access works wonderfully. For the price point, CAKE is a good system to have.

Pros

We were a start-up, and we chose CAKE because it was affordable and very user-friendly. It was super easy for training our servers and getting our restaurant up and running. Everyone interacting with it has an easy time. We like using it for our time sheets, it's good for basic reporting, and the option for remote access works wonderfully. For the price point, CAKE is a good system to have.

Cons

Not the most in depth sysytem for reports but overall great for the price. When setting up menu items the features sometimes take a long time to set up. Overall we have been very happy with cake.

Source: Capterra
 

Peter from Nick's Crispy Tacos
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

From day one this company, Cake, has been a model of outstanding customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software has brought my establishment to where it needs to be in terms of accuracy in reporting, speeding up my ordering process, and it has helped me to run a tighter ship.

Pros

Ease of use, functionality, opportunities for customization, screen displays, speed, phenomenal tech support, adaptability.

Source: Capterra
 

Ronnie from Schoepf's BBQ

October 2017

October 2017

We switched to CAKE because we needed to update our old system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I do have an issue with paying out vendors in cash where the system doesn't have categories to track that, which I am hoping they might resolve but has not been yet in spite of my efforts.

Pros

I really liked how fast they can get into the system within seconds to check or address simple issues.

Cons

I do have an issue with paying out vendors in cash where the system doesn't have categories to track that, which I am hoping they might resolve but has not been yet in spite of my efforts.

Source: Capterra
 

Lance from American Legion Carl E Rogen Post #29
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Easy to use and great customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

When I was hired we didn't have a POS, and I was looking for something more cost-efficient than the other system I was familiar with. CAKE is really simple to use, simple to program ourselves, and simple to make any changes to the menu or reports, which we can even do remotely. It was easy to get it up and running when we did the transition, and it was easy to get all the employees trained. We use it for payroll which I can send right to our accountant. End of day reports get emailed to me every day for review. For what I need it for, it¿s pretty good. I like it. It's simple to navigate.

Source: Capterra
 

Carol from SonRise Cafe and Sammy Joe's Pizzeria Cafe
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

We have been very pleased with our experience with Cake, from the employer and employee standpoint.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Before CAKE we were a small mom and pop shop handwriting tickets with no POS system. Having everything handwritten caused issues for cooks and if we were looking for specific item sales, we had to go through every single hand-written ticket to track that kind of data. What attracted me to CAKE was that it was a rental program, so there was not a lot of out of pocket upfront cost, which is really important for a small restaurant. Having reporting capabilities to see what we're selling and how much has been an invaluable service. I can see our busy hours, how we did last week, all that information is right at my fingertips. I can also change the menu from wherever, even my phone, so I love the fact that no matter where I personally am, I can change prices, add things to the menu, take things off the menu, and check out our sales. Our payroll company can also log in and generate payroll which eliminates the chance of human error and gives them the convenience to do payroll on their time frame. A huge plus is the ability to make changes, additions and deletions on our own without needing someone from Cake to do it. In addition, they are very receptive to our "wish list" and quick with trouble shooting and response to problems. This system truly saves us a lot of time and stress.

Cons

The updates on the system sometimes catch us by surprise and cause a little bit of confusion for the staff. Most of the updates are very helpful, but a times, they will make a change that does not work for us. Perhaps a little more warning on the changes would help.

Source: Capterra
 

Tony from Toros Cafe
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Very Good experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We've had CAKE at this restaurant since day one. It's super user friendly and so far very low-maintenance. I love that it's cloud based, so there's no worrying about computers going down or something not booting correctly. The system has the complexity built in but it's also still easy to use. We use sales and labor reports to track item sales, which helps with inventory because it gives a direct shot of what we're using instead of guessing what to reorder or what we might need. It's easy to update the menu, and a lot of it you can even do from your phone. It just makes the job easier and there are so many things that I don't have to worry about. I don't take it for granted because I know better having worked in other systems in the past but if the average user knew the alternative to not having it they'd see how much harder it would be having to do everything by hand. It's a huge difference.

Source: Capterra
 

Ashley from Golden Roots Cafe
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

CAKE is an amazing system that simplifies everything to make life as an employer a lot easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Convenience in being a new business owner.

Pros

I love how straight forward this system is. It's easy to use, easy to fix mistakes, easy to train on, and it offers features that make all the background work (like inventory, payroll, profit/loss, item sales, etc) a lot easier!

Cons

There are a few more detailed features I wish it offered that would allow me to control specifics of what my employees can and can't do as well as how thing can be rung up and how they print in the kitchen.

Source: Capterra
 

Connie from Punky's Diner and Pies
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Excellent Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

24 hour support

Pros

Ease of use and abiltiy to customize to our menu and all of the options or changes that customers ask for. Update constantly at no additional charge.

Cons

Long time to set up but once done it is, it is updated easily. On and off line issue even though not sure it is CAKE issue. May be cumbersome at first to use but again it was just new and so different that out last system.

Source: Capterra
 

Erich from Uncle Jacks
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

CAKE Point of Sale review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We were first time restaurant buyers, so we did a lot of shopping for POS systems. We sat through the CAKE presentation and especially liked how there was support, since a lot of systems don't have an actual support system. The reports are also really good for tracking sales, so we use it quite a bit to see what the sales are on each product and see if it makes sense to keep it in the restaurant or adjust the way I'm selling something that's selling well to increase profit. I¿m on it constantly, and me and my partner both have other jobs, so we use remote access to the system a lot. Overall we just have no issues with CAKE.

Source: Capterra
 

John from Odyssey World Cafe

September 2017

September 2017

Switched to this POS 3 years ago, no problems works very well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great control over sales value and Items sold reports. Easy to revise/change menu and prices. 3rd party software ShoGo uploads daily sales to Quickbooks Online daily.

Cons

Scheduling and time clock functions are weak. We can't use them. Should be able to clock in and out from a ipad/tablet separate from order pad/register.

Source: Capterra
 

Nick from Smokin' BBQ Grille
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

We had used Square in our previous business, which was a food truck, and we just wanted something mo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All in one system. It is easy to make changes to the menu. Item count so that you don't over sell.

Cons

Guest Management does not talk to the system. So we have to get their number twice. Would be better if Guest Management was built into sytem.

Source: Capterra
 

Sandra from Shrimpy's Seafood Restaurtant
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

My experience with CAKE has been amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like being able to contact technical support or customer service 24/7 and getting a LIVE person right away and I like being able to turn my POS system over to the tech so that they can figure out what my problem is instead of them trying to explain to me how I can fix the problem. It's also nice to be able to see my reports online so that I can keep up with my business while I'm away from my restaurant on a trip. POS systems are expensive and their lease-to-own program allowed us to get a top quality POS system so that we could concentrate our money on buying supplies for the restaurant when we first opened.

Cons

The only complaint that I have about this system is that there are limited options when setting up new employees privileges. I would like to set different privileges for each individual employee instead of the current options of "exempt" or "non-exempt". Sometimes I need to give someone additional privileges but not complete run of the whole system.

Source: Capterra
 

Dennis from Fresh Italy.

August 2017

August 2017

Not ready for Prime Time. Crashes when you need it most.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can't think of anything this POS does better than the one we replaced. If it wouldn't crash all the time, we could benefit from not having the servers leave the floor to put orders in and run credit cards, but since they are constantly crashing, we don't have that benefit.

Pros

Easy to use interface.
Order Pads should allow servers to spend more time on the floor
Inexpensive POS System.

Cons

It doesn't work when we need it to. We've been trying to get the issues resolved via Cake Support and Sysco Management for more than 8 months. It isn't getting any better. As soon as the dining room gets busy the Order Pad Apps crashes. All of our servers need to have paper and pencil ready at all times to complete their orders and stand in line at the terminal to enter them every rush. It seldom happens when we are slow. Orders get lost during entry causing double work to recover the in flight order, after printing in the kitchen causing them not to be charged on the customer's bill, and customer credit cards have been double billed as a result of Order Pad disconnects. We are spending hours with Cake Support that we should be spending working our business. We have to keep 1 person available to capture trouble shooting information for Cake Support during our rushes when (not if) the Order Pads go down. Cake Support is always busy, but will eventually call back. When they do, they aren't very knowledgeable with troubleshooting, they don't seem to be trained to go any deeper than the Cake University screens. The cheap price of the Cake system has become a huge expense in manpower and wasted time in our restaurant.

Source: Capterra
 

Juan Carlos from Los Compadres Mexican Grill

August 2017

August 2017

Fast, easy, and reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The reports that are accesible are hands down the best. Time card availability is a great feature. The ease of being off line and collecting card information has been a life saver.

Source: Capterra
 

Bud from The Buck Snort

August 2017

August 2017

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The specific tipping point for me was our old POS system, when the internet went out, it just completely froze up. When I found out that CAKE has an offline mode so we can keep going even without internet and can keep running smoothly once the internet comes back on, that was the perfect thing for me. It's sleeker, looks modern, and everybody always thinks it's an Apple product because it looks so fancy. We use it for everything except inventory. I like that I can track all my different locations via my phone or laptop, so that makes it easier for me to stay on top of everything. It's really user friendly and easy to modify to your business.

Source: Capterra
 

Fred from Square Pizza Co.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great system, stable, 8 months in and still no problem. Great customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

You get your monies worth and isn't this what you want?

Pros

Easy of use, straightforward and easy to adjust things on the fly without messing up everything else in the system. Customer screen is fantastic since you don't have to flip the screen back and forth. Guests don't feel pressured to tip since all happens on their side. Reports are great and very neat.

Cons

We don't have anything that we don't like about it but if this system could integrate 3rd party vendors such as UberEats, Postmates etc then it would be tremendous.

Source: Capterra
 

Anna from Sharps deli
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Very easy to use and very convenient. Takes a lot of the stress out of inventory control.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Piece of mind. It made things easier so I was able to relax about the POS system and focus on other things.

Pros

Conversation Summary/Sample Review:
When we opened our restaurant, we were worried about inventory control. Our sandwiches are all about choice which means a lot of different modifiers. CAKE has made keeping up with those modifiers and inventory a lot easier. We check every week to see what's selling, so we can manage what we need to have. We were doing a festival this year and thanks to this system, I was able to go in and check last year's numbers so we knew exactly what to stock this year. I've also used the information from the reports to do our taxes. I especially like that I can change anything from my laptop at home, so if I wake up at 2 AM and forgot something I can do it right away instead of waiting until I'm back in the restaurant. There aren't really many problems but every time I have one I just call and it's usually fixed.

Source: Capterra
 

Teresa from Creative Cakes

August 2017

August 2017

Fantastic! I love the CAKE system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use and convenience. Our old system was a push button machine. It was a pretty huge deal to switch from that to what we have now. I really, really like it. There was no screen before, just a little square with amounts, so if someone didn't want something we had to delete the whole order and start over because we couldn¿t select certain items. With CAKE, everything's there where we can see it. We went from an ancient dinosaur to this so pretty much everything about it is nice. We do all the payroll and everything through that too and love it. The old time cards were paper and all the math had to be done by hand, so this makes it a lot faster and easier. Customers seem to like it. We get lots of compliments on our fancy register, they really like the text receipt option, and they don't have to sign for every order, which gets them in and out quicker. I love it.

Cons

Probably my only problem id how long it takes it to boot back up if we have a power outage. Which is only a minor problem.

Source: Capterra
 

James from River Crust Deli

August 2017

August 2017

We absolutely love this system, it's is so easy to use and The functionality is amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I like the ease of use, the small foot print and most of all the price and financing was affordable and easy! Customers love it, employees love it and I love it. Has a great back office intergeagrion as well. There isn't cords all over the place and the credit processing is built in and lightning quick. The cloud support is top notch as wel

Cons

Only thing I would improve is more area for comments in the order taking menu for deliveries and special instructions

Source: Capterra
 

Nana from Eggs etc
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

CAKE Point of Sale review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

One of the customer rep. was so helpful. And if it wasn't for him we would have changed companies. We were so glad that he could help and he was so willing to make everything work. We loved the system, but everyone who came didn't help out like he did. And now it's perfect

Source: Capterra