# CAKE POS Software Reviews, Demo & Pricing - 2026 > Review of CAKE POS Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/retail/cake-pos-profile --- [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / CAKE POS Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/retail/cake-pos-profile/reviews/)[Alternatives](https://www.softwareadvice.com/retail/cake-pos-profile/alternatives/) # CAKE POS 2026: Benefits, Features & Pricing Wondering if CAKE POS is right for your organization? Our Restaurant POS Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview CAKE POS 4.6 [(522)](https://www.softwareadvice.com/retail/cake-pos-profile/reviews/) Pricing Starting at $69.00 per month ### About CAKE POS CAKE provides a comprehensive and easy-to-use POS designed specifically for restaurants. The software benefits independent restaurant owners who want to replace their current POS or don’t have a cloud-based system, as well as small to mid-size chains looking to extend the service of the existing POS system. CAKE offers an array of features to simplify restaurant operations and improve efficiency. CAKE's offering includes tools such as CAKE Point of Sale - with which restaurant staff can easily place and modify orders - CAKE Pay, and AI Reporting, which help streamline payment processing and provide actionable insights into business performance. Additionally, CAKE Pop handheld devices and kiosks enhance flexibility in order taking and payment processes, while the Loyalty Rewards Program fosters customer retention. With CAKE's integrated online ordering capabilities and curbside pickup, restaurants can eliminate digital walkaways, send order updates to customers, and avoid pricey commission fees from third party delivery providers. The system also offers hardware components like the Payment Cube and Thermal Printer to support various transactional needs. CAKE’s Payment Cube can ac... cept all forms of payment, including through a customer’s phone with Apple Pay or Google Pay. QR code ordering and payments can also streamline the experience for guests. Restaurants can expand their system by adding tablets for tableside ordering, which can also increase speed of service, improve order accuracy, and elevate average order value by 33%. With 24/7/365 US-based customer support - delivered via call, email, text, or chat - and an average response time of 12 seconds, CAKE POS aims to provide reliable and efficient service. The platform promotes ease of use and integration, making it a valuable tool for restaurant owners looking to enhance both front-of-house and back-of-house operations. Wondering if CAKE POS is right for your organization? Our Restaurant POS Software selection experts can help you in 15 minutes or less. ## CAKE POS User Interface ## Popular CAKE POS Alternatives Main Product CAKE POS 4.6 [(522)](https://www.softwareadvice.com/retail/cake-pos-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.51Value for money - 4.58Customer support - 4.39Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Restroworks](https://www.softwareadvice.com/product/77505-Restroworks/) 4.9 [(613)](https://www.softwareadvice.com/product/77505-Restroworks/reviews/) Ratings Breakdown - 4.85Ease of use - 4.63Value for money - 4.72Customer support - 4.79Functionality Pricing Available upon request Get Price Alternative Product [Clover](https://www.softwareadvice.com/retail/clover-profile/) 3.8 [(575)](https://www.softwareadvice.com/retail/clover-profile/reviews/) Ratings Breakdown - 4.01Ease of use - 3.42Value for money - 3.24Customer support - 3.78Functionality Pricing Available upon request Get Price Alternative Product [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) 4.2 [(552)](https://www.softwareadvice.com/retail/toast-pos-profile/reviews/) Ratings Breakdown - 4.23Ease of use - 3.84Value for money - 3.69Customer support - 4.12Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) 3.8 [(721)](https://www.softwareadvice.com/retail/epos-now-profile/reviews/) Ratings Breakdown - 3.84Ease of use - 3.61Value for money - 3.62Customer support - 3.76Functionality Pricing Starting at $349.00 one time Get Price Alternative Product [Rezku POS](https://www.softwareadvice.com/retail/rezku-profile/) 4.7 [(42)](https://www.softwareadvice.com/retail/rezku-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.76Customer support - 4.52Functionality Pricing Starting at $49.00 per month Get Price ## CAKE POS Pros and Cons We analyzed 522 verified reviews for CAKE POS to find out what actual users really think. Select to learn more Intuitive And User-Friendly Design CAKE POS is recognized for its intuitive interface and straightforward navigation, making setup and daily operations simple for users of all experience levels. The system is easy to learn, with clear layouts and helpful online resources. Users note that tasks like menu changes, reporting, and item management can be handled quickly, reducing training time and minimizing errors. Responsive And Reliable Support CAKE POS offers highly responsive customer support, with users consistently praising the ability to reach live representatives quickly for troubleshooting and assistance. Support is available 24/7, and staff are described as knowledgeable, patient, and proactive in resolving issues. Many users highlight the ease of contacting support and the quality of help received, making it a standout feature for ongoing system reliability. Customizable And Accessible Reports Reporting tools in CAKE POS are valued for their easy customization and clear visual formats, such as pie charts and graphs. Users appreciate quick access to sales, labor, and inventory data, as well as the ability to generate and download reports for daily, weekly, or monthly analysis. These features help streamline record-keeping, monitor trends, and support business decisions efficiently. Processing Delays And Compatibility Issues Credit card processing with CAKE POS is often described as unreliable, with frequent delays in deposits, compatibility problems with gift cards, and limited integration options. Users mention high processing fees, issues with chip readers, and a lack of flexibility in choosing processors. These challenges can disrupt business operations and create frustration for staff and customers. Limited Payment Options And Extra Fees CAKE POS users experience difficulties with payment flexibility, such as trouble splitting checks, accepting partial payments, and integrating third-party payment methods. Additional monthly fees for features and delayed deposits are common complaints. The inability to accommodate popular payment types like Apple Pay and recurring charges after cancellation add to user frustration. High Costs And Limited Value Users report that CAKE POS can be expensive, especially for small businesses, with high monthly fees and costly add-ons. Some features require additional payments, and menu or price changes can be time-consuming. Several reviewers feel the system lacks value compared to competitors in the same price range, and unexpected expenses have led to dissatisfaction. ## CAKE POS Pricing and Plans Starting price: $69.00 per month Free Trial Free Version Essentials $69.00 flat rate, per month Plan includes: - POS Station - POS Software - Menu Management - Cloud-based Reporting - QR Code Payments Plus $125.00 flat rate, per month Plan includes: - Online Ordering - Gift Cards Pro $295.00 flat rate, per month Plan includes: - Guest Manager - Email Marketing - Loyalty Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CAKE POS Features - Popular features found in Restaurant POS Delivery Management Electronic Payments Inventory Management Loyalty Program Mobile Access Multi-Location Online Ordering Order Entry Separate Checks Table Management Tips Management - More features of CAKE POS Access Controls/Permissions Accounting Accounting Integration Activity Dashboard Activity Tracking Alerts/Notifications Barcode Recognition Barcode/Ticket Scanning Bar Tab Management Billing & Invoicing Cash Management Clock In/Out Contact Database Contact Management Credit Card Processing CRM Customer Accounts Customer Database Customer History Customer Management Customizable Branding Customizable Categories Customizable Reports Customizable Templates Data Import/Export Delivery Estimate Delivery Tracking Discount Management Dynamic Pricing Electronic Signature Email Marketing Employee Management Food Delivery Dispatching For Bakeries For Bars/Clubs Forecasting For Restaurants Geographic Maps Geolocation Gift Card Management Inventory Control Inventory Tracking Kitchen/Menu Management Labor Cost Calculator Labor Cost Reporting Live Tracking Location Tracking Menu Builder Mobile Alerts Mobile Booking Mobile Payments Multi-Channel Marketing Nutrition & Ingredient Labels Offline Access Online Payments Online Reservations Ordering Automation Order Management Order Processing Order Scheduling Order Tracking Payment Processing Performance Metrics Point of Sale (POS) Point of Sale (POS) Integration Price/Margin Management Product Catalog Production Management Promotions Management QR Codes Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Receipt Management Recipe/Formula Costing Reporting/Analytics Reporting & Statistics Reservations Management Restaurant POS Sales History Sales Management Sales Reports Sales Tax Management Sales Trend Analysis SMS Messaging Split Checks Status Tracking Stock Management Third-Party Integrations Time Clock Transaction History Wait List Management Website Personalization ## CAKE POS Integrations Paytronix Integration rated undefined from -1 review Restaurant365 Integration rated undefined from -1 review PayPal Integration rated undefined from -1 review 7shifts Integration rated undefined from -1 review Xero Integration rated undefined from -1 review QuickBooks Online Advanced Integration rated undefined from -1 review See all 12 integrations ## CAKE POS User Reviews Overall Rating 4.6 Ratings Breakdown 5 76% 4 14% 3 4% 2 2% 1 3% Secondary Ratings Ease of Use 4.7 Value for money 4.5 Customer support 4.6 Functionality 4.4 JW JEFF W. Verified reviewer Food & Beverages 51-200 employees Used daily for more than 2 years Reviewed November 2023 Overall a Good Product with Excellent Customer Support 4 Ratings Breakdown 4 Ease of use Previously 5 4 Value for money 5 Customer support 3 Functionality Previously 4 Pros: The customer support staff has always been great. I have been a CAKE user for 6 or 7 years now. I spent 3 Hours on the phone yesterday with \[sensitive content hidden\] , who informed me at the end of the call that he was supposed to get off work at 4pm. I called at 3:55pm and he gave me his best efforts, a great attitude, and he genuinely wanted to help me troubleshoot the issues we were experiencing. The only reason I am writing this review is to give \[sensitive content hidden\] a shout out! Cons: There are a few fundamental aspects that most restaurants do, such as happy hour, and CAKE is not designed well for special pricing without creating duplicate items with the discounted prices, and a "happy hour" menu separate from the standard POS menu. It works, but it would be better if an item could have multiple prices based on certain times of day. Reasons for switching to CAKE POS The local company that serviced this POS closed (maybe?) and we wanted to make a change. We liked that CAKE was cloud based and we wouldn't need to purchase a server (expensive) to run the system. Read More AK Angela K. Verified reviewer Restaurants 11-50 employees Used daily for more than 2 years Review source Reviewed January 2026 The Customer Support and my Account Manager, \[sensitive content hidden\] are Amazing!! 5 I’ve been very satisfied with the ease of use for the employees.the availability to access from anywhere on any devices is amazing. Above all the support we get from the staff. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The support we get from the Cake staff. The help line always picks up for the staff with issues and are very helpful. \[sensitive content hidden\], my Account Rep in particular is someone who irreplaceable to our success. We have had CAKE for 8 years and she has been by far the most attentive. I would be lost without her help programming our online menu, replacement equipment and payments. Cons: The integration for online ordering and delivery apps need work. I wish it was easier to adjust multiple items and modifiers at one time. The employees also preferred the larger screens of the older models as they are easier to see/use. Reasons for switching to CAKE POS Sysco was representing the product at the time Vendor Response Hi Angela - thank you so much for taking the time to share this. We’re really glad to hear how supported you’ve felt over the years. Our support team and account managers put a lot of care into showing up when it matters, and it means a lot to hear that it’s made a real difference in your day-to-day operations. We also appreciate the candid feedback on online ordering, modifiers, and hardware preferences. That kind of input is exactly what helps us continue improving the product. Thanks again for being a long-time CAKE customer and for trusting us with such an important part of your business. Replied February 2026 Read More SA Scott A. Verified reviewer Restaurants 11-50 employees Used daily for more than 2 years Review source Reviewed April 2021 Best POS out there 5 Extremely satisfied with software ,hardware and support.All the way around great product Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Previously 4 Pros: Ease of use for the staff and to load new items Cons: Time clock dose not have mandatory launch breaks. Read More VR Verified Reviewer Restaurants 2-10 employees Used daily for more than 2 years Review source Reviewed April 2025 User friendly POS for restaurants 4 We loved Cake overall. We had tried other systems and Cake was just the easiest to use and train employees on. That saved time in training saved money and made for less interruption in the work flow for others while a new employee was training. Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: We loved the modern look and ease of use. Many other POS systems for restaurants are outdate and cumbersome. Training on Cake took minimal time because of how intuitive and customizable everything is. Display has large, colored tile buttons like a smart phone or tablet, and the menu layout makes sense for the needs of a restaurant. Cons: Our business had both restaurant and retail and Cake POS was not incredibly conducive to retail management. The inventory tracking was set up more for food industry, not for retail SKUs. It did not have a scanner built in, items had to be searched for and clicked on. Reasons for choosing CAKE POS The customer service was a small factor, but the real benefits was the functionality of the product and ease of use. Cake is incredibly user friendly, making training simple and quick. Reasons for switching to CAKE POS We switched because of the available features and reporting, ease of use, and cost. Cake made more sense for us in all those areas. Read More TS Tara S. Verified reviewer Restaurants 11-50 employees Used daily for more than 2 years Reviewed January 2025 A++++++++++ 5 Actually some of the best customer service I've had very helpful when above and beyond Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: So incredibly helpful and followed up! Extremely patient Cons: I hate that I am not able to make the cash out or cash in slips longer. I also don't like the fact that I can't separate when I do reports comparing Mondays through the year versus like say Sundays through the year I want to be able to compare days Reasons for choosing CAKE POS On boarding was pretty easy, had alot of assistance making menu up Reasons for switching to CAKE POS Needed an Updated system, easier to use then previous Vendor Response Thank you for your amazing review. We're so happy to hear that our customer service exceeded your expectations. We truly appreciate your feedback about the cash in/cash out slips and the ability to compare days on reports—these are definitely helpful suggestions that we will take into consideration as we continue to improve the platform. We're thrilled to hear that the onboarding process was smooth and that you found the system easier to use than your previous one. Thank you again for choosing CAKE POS. If you ever need further assistance or have more feedback, we're always here to help. Replied January 2025 Read More JT Jodi T. Verified reviewer Restaurants 11-50 employees Used daily for more than 2 years Reviewed November 2024 Not Easy to Upgrade - Be Prepared for Hours of Installation Time 4 In general we have always like CAKE. It is a serious pain though whenever we upgrade. Our technical representative, Ayodell was absolutely amazing and patient through our 8 hour ordeal we went through to get our upgraded POS stations installed and working. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I like the reporting functionality and the ease of use of the system. Cons: The network setup. The fact that we have to replace perfectly good equipment with new expensive equipment when we upgrade to newer versions. I also do not think it is good business for CAKE to not have any local support. A customer should not have to be responsible for being tech savvy to the level you are required to be in order to install new equipment. Reasons for choosing CAKE POS Cake was more cost effective than the others. Reasons for switching to CAKE POS At the time, FOCUS did not have online reporting. Cake did and was easy to use and cost effective. Vendor Response Thank you for sharing your honest feedback, Jodi. We're thrilled to hear you enjoy CAKE's reporting functionality and ease of use—that’s what we strive for. We understand your concerns about the network setup and the challenges you faced during the upgrade. While our goal is to make installations as seamless as possible, we're sorry to hear it took longer than expected. Your input helps us refine our processes, and we're actively working to improve our upgrade and support experiences. We're also glad Ayodell provided exceptional support during your upgrade—that dedication is what our team is all about. Thank you for sticking with CAKE and for trusting us to support your business needs. If you have further concerns, feel free to reach out—we're here to help. Replied November 2024 Read More JZ John Z. Verified reviewer Food & Beverages 11-50 employees Used daily for more than 2 years Review source Reviewed December 2025 Great customer support always from \[sensitive content hidden\] 5 I can't say enough good things about \[sensitive content hidden\]! She is an absolute gem at Cake. Every time I have an issue or question, she's there to handle it with grace and efficiency. What really stands out is how quickly she answers my calls—it's as if I have my very own personal assistant! \[sensitive content hidden\] goes above and beyond to ensure that everything is sorted out promptly. Her warm demeanor makes every interaction pleasant, and her expertise is evident as she addresses my concerns with ease. It’s truly a relief to know I can rely on her for support. If you’re looking for someone who is dedicated, responsive, and just downright wonderful, \[sensitive content hidden\] is the person you want. Thank you, \[sensitive content hidden\], for making my experience with Cake so much brighter! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: System is very easy to use, it’s very simple to train new employees on it. The online ordering is great Cons: Nothing there’s nothing at all I don’t like about it however the new cake pop was not all that great Vendor Response Hi John, Thank you so much for taking the time to share this review. We really appreciate the kind words and the trust you’ve placed in CAKE over the years. Hearing that the system is easy to use, simple to train on, and that online ordering has been a strong part of your experience means a lot to our team. We’re especially grateful for your feedback around support. Providing responsive, reliable help is something we take seriously, and it’s great to know that when questions come up, you feel supported and taken care of. That peace of mind is exactly what we aim to deliver. We also appreciate the honest note about CAKEpop. Feedback like this is important to us and helps guide ongoing improvements to our hardware and overall experience. Thanks again for being part of the CAKE community and for your recommendation. We’re glad to be a partner you can rely on. Replied January 2026 Read More JG Jimmy G. Verified reviewer Restaurants 11-50 employees Used daily for less than 12 months Review source Reviewed October 2025 Very satisfied customer 5 I am extremely impressed with the operating system, and equipment we have thus far. What I am most impressed with is the customer support. I have been in the service industry for most all of my working career and I know first hand that any product or equipment you sell is useless without great tech support and representative availability when you need it the most. \[sensitive content hidden\] has been absolutely phenomenal on sales and support. \[sensitive content hidden\] in tech support has been my lifeline on equipment setup, programming, and troubleshooting. Every person I have spoke with in the Cake organization has been outstanding in my experience. From the restaurant management aspect cake meets every need we have, from credit card processing, davo for tax management, the cake pop hand held device is awesome! So easy to use for table orders, payments, etc. to say I am very happy with the Cake team and the software would be an understatement!! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Availability of sales and tech team. Speedy response and solutions issues. Professionalism and friendliness with every phone call. Options on equipment is very nice! Cons: As of yet nothing. Navigation is very simple, very user friendly specially for employees who are not very technically inclined Vendor Response Thank you so much for your thoughtful review. We’re thrilled to hear that you’ve had such a positive experience with our team and technology. Delivering fast, friendly, and reliable support is something we take great pride in, and it’s wonderful to know that both our sales and tech teams have made a strong impression. We’re also delighted that CAKE’s ease of use, equipment options, and features like CAKE pop are helping your team run smoothly. It’s our goal to make restaurant management simple, efficient, and stress-free. Replied January 2026 Read More MJ Mohamed J. Verified reviewer Restaurants 51-200 employees Used daily for less than 12 months Review source Reviewed December 2025 Cake is King 5 My overall experience was pretty good with Cake POS. \[sensitive content hidden\] was instrumental in making sure our transition was smooth. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The interface because it’s very intuitive. And the support is pretty good too. And they offered me pretty good rates for merchant services. Cons: I don’t like that the cutoff time for next day funding for credit cards is at 9:00PM because we close our restaurant at 9:30PM. Vendor Response Hi Mohamed, thank you for the review and for choosing CAKE. We’re glad to hear the interface has been intuitive for your team and that our support and merchant rates have been a positive part of your experience. Making the transition smooth is always the goal, so it’s great to hear that came through. We also appreciate the feedback on next-day funding cutoff times. We know later operating hours are common in restaurants, and input like this helps inform how we continue to improve payments and funding options. Thanks again for taking the time to share your experience. We value your partnership and are glad to have you as part of the CAKE community. — The CAKE Team Replied January 2026 Read More SR Steve R. Verified reviewer Restaurants 2-10 employees Used daily for less than 6 months Review source Reviewed September 2025 Hooray for \[sensitive content hidden\] 5 I’m new to the business and new to POS Cake knows this. I appreciate the patients and help. I’m constantly needing help and advice Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: \[sensitive content hidden\] as my Sales / Help rep. She has been part of the team day one. She is outstanding. A keeper Cons: So far good. Syncing up the web site and my POS is challenging since I’m still learning on what’s in both Vendor Response Hi Steve. Thank you so much for sharing your experience. We’re thrilled to hear that our team has made such a positive impact since day one. We truly value having dedicated team members who go above and beyond to support our customers. We know that getting started with a new POS system can feel like a learning curve, and we’re so glad to hear you’ve felt supported throughout the process. Our goal is to make things as smooth and stress-free as possible as you grow your business. Thank you for choosing CAKE, and welcome to the family! We’re excited to continue helping your business thrive. Replied October 2025 Read More Showing 1 - 10 of 522 Reviews [See All Reviews](https://www.softwareadvice.com/retail/cake-pos-profile/reviews/) ## CAKE POS Popular Comparisons [Restroworks vs CAKE POS](https://www.softwareadvice.com/compare/22390-cake-pos/vs/77505-Restroworks/)[Clover vs CAKE POS](https://www.softwareadvice.com/retail/cake-pos-profile/vs/clover/)[Toast POS vs CAKE POS](https://www.softwareadvice.com/retail/cake-pos-profile/vs/toast-pos/)[Epos Now vs CAKE POS](https://www.softwareadvice.com/retail/cake-pos-profile/vs/epos-now/)[Skytab POS vs CAKE POS](https://www.softwareadvice.com/retail/cake-pos-profile/vs/skytab-pos/)[Square Point of Sale vs CAKE POS](https://www.softwareadvice.com/retail/cake-pos-profile/vs/square-point-of-sale/) [Compare All Alternatives](https://www.softwareadvice.com/retail/cake-pos-profile/alternatives/) ## Other Top Recommended Restaurant POS Software [Clover](https://www.softwareadvice.com/retail/clover-profile/) **3.8** (575) Recently recommended **109** times [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) **4.2** (552) Recently recommended **84** times [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) **3.8** (721) Recently recommended **59** times [HungerRush](https://www.softwareadvice.com/retail/hungerrush360-profile/) **4.1** (76) Recently recommended **26** times Stuck Between Options? 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