CAKE POS

RATING:

4.6

(508)

About CAKE POS

CAKE provides an easy-to-use POS that owners will learn like a pro in a short amount of time. The restaurant management system takes care of everything in one place with integrated online ordering, curbside pickup, reservations, and menu organization. With the POS, restaurant staff can easily place and modify orders. CAKE’s payment cube can accept all forms of payment, including through a customer’s phone with Apple Pay or Google Pay. With online ordering and curbside pickup, you can eliminate digital walkaways, send order updates to customers, and save pricey commission fees from other providers. You can expand your system by adding tablets for tableside ordering. You can increase your speed of service, improve order accuracy, and elevate your average order value ...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

CAKE POS Pricing

Starting price: 

$69.00 per month

Free trial: 

Not Available

Free version: 

Not Available

CAKE Online Ordering
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CAKE POS Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for CAKE POS

1 - 5 of 507 Reviews

Anonymous

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed February 2024

Great Overall POS for Restaurants!

User Profile

Leo

Verified reviewer

Restaurants, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Cake is great!

A little hectic at first. After [sensitive content hidden] took over everything was repaired promptly.

PROS

Like the ease of use and functionality. Customer service was great, thanks to [sensitive content hidden] , as he is very knowledgeable about your products and software.

CONS

Overall functionality is great. Customer service could use some work in areas.

Vendor Response

Hey Leo, Thanks for the review! CAKE POS Team

Replied January 2024

Kevin

Restaurants, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

CAKE is simply the BEST

A++++++++++++++++++ System and customer service!!!

PROS

The accessibility, functionality, storage and speed of the system in general. THE SEARCH BAR OMG!!!!

CONS

The chip readers inconsistency. The inability to be able split items more than 1 in a time.

Reason for choosing CAKE POS

Everything said in the comments before

Reasons for switching to CAKE POS

Honestly... The tipping point was the card fee. But since then it has been awesome. Why we are staying put!!!

Vangjel

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed April 2021

If you don't want features that will help your restaurant grow this is it.

Benefits - very few, its a processing and pos basic. Issues - many, but do get resolved. Features - literally almost nothing. you get basic reporting. We switched to Toast.

PROS

Its useful that this POS offers 3 party features to install, to bad you gotta pay of them. Reports are easy to understand, what comes in and what your taxes are. Easy point of sale to use for your staff.

CONS

Alright after 2+ years of using Cake here it is for you guys. 1. On the phone with customer service probably 4 - 6 times a month. This is from reporting / dashboard issues, POS issues. Reporting issues: about 2 times a month we have to call about some kind of labor reporting issue and takes the engineers around 1 to 4 days to fix. Note - same issue occurs, another day or so for engineers to fix. Dozens of times we will be on the phone with a customer service rep, and both them and I will be having issues loading the reports to examine them. One time we were literally both waiting over 25 minutes for it to load. As a restaurant one of the best reports you could have is when the system literally tells you the cost of EVERYTHING. Ya, you won't be getting this with cake. Sure, you can add the cost of a single item to you (why even have this feature if it doesn't deduct it for you) but it wont deduct it for you at the end of the day. You'll have to do this on your own to figure out what it actually cost you. Cake takes into account on recommendation that their customers give them, I think and thats at least what they say except their features are almost non-existent. No marketing, No rewards, very basic reporting. Their hardware is super expensive, our kitchen printer stopped working and they quoted us like $450, I found it on amazon for $115. Just remember the 2.50% + $.10 a swipe, will actually really be costing you 3.50%. I could go on but I'm limited on characte

Reason for choosing CAKE POS

At the time they seemed to be the best fit for us, and worked pretty well for the time being.

Reasons for switching to CAKE POS

Better feature, hardly more expensive. Seems to be more restaurant oriented.

Matthew

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2022

We’ve used Cake for 2 years now

It’s been very good overall. Great customer service.

PROS

It’s user friendly. Once my employees use it for a couple hours they pick it right up.

CONS

We were unable to set up our online ordering from the table. There were too many steps for the clients to take.

Reason for choosing CAKE POS

Our food purveyor Sysco set us up with cake.

Reasons for switching to CAKE POS

It was too slow