---
title: "CAKE POS Software Reviews, Demo & Pricing - 2026"
description: "Review of CAKE POS Software: system overview, features, price and cost information. Get free demos and compare to similar programs."
source_url: "https://www.softwareadvice.com/retail/cake-pos-profile/"
page_type: "product"
language: "en"
---

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CAKE POS

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Overview

[Reviews](https://www.softwareadvice.com/retail/cake-pos-profile/reviews/)[Alternatives](https://www.softwareadvice.com/retail/cake-pos-profile/alternatives/)

# CAKE POS Review

From $69-$295/month 3 plans

Wondering if CAKE POS is right for your organization?

Our Restaurant POS Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pros and Cons
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

CAKE POS

4.6

[(522)](https://www.softwareadvice.com/retail/cake-pos-profile/reviews/)

Pricing

Starting at $69.00 flat rate per month

### About CAKE POS

CAKE provides a comprehensive and easy-to-use POS designed specifically for restaurants. The software benefits independent restaurant owners who want to replace their current POS or don’t have a cloud-based system, as well as small to mid-size chains looking to extend the service of the existing POS system. CAKE offers an array of features to simplify restaurant operations and improve efficiency.

CAKE's offering includes tools such as CAKE Point of Sale - with which restaurant staff can easily place and modify orders - CAKE Pay, and AI Reporting, which help streamline payment processing and provide actionable insights into business performance. Additionally, CAKE Pop handheld devices and kiosks enhance flexibility in order taking and payment processes, while the Loyalty Rewards Program fosters customer retention. With CAKE's integrated online ordering capabilities and curbside pickup, restaurants can eliminate digital walkaways, send order updates to customers, and avoid pricey commission fees from third party delivery providers.

The system also offers hardware components like the Payment Cube and Thermal Printer to support various transactional needs. CAKE’s Payment Cube can ac...

cept all forms of payment, including through a customer’s phone with Apple Pay or Google Pay. QR code ordering and payments can also streamline the experience for guests. Restaurants can expand their system by adding tablets for tableside ordering, which can also increase speed of service, improve order accuracy, and elevate average order value by 33%. With 24/7/365 US-based customer support - delivered via call, email, text, or chat - and an average response time of 12 seconds, CAKE POS aims to provide reliable and efficient service. The platform promotes ease of use and integration, making it a valuable tool for restaurant owners looking to enhance both front-of-house and back-of-house operations.

Do you work for CAKE POS? [Manage this product listing](https://www.g2.com/products/cake-pos/claim_requests/new?auto=true)

Wondering if CAKE POS is right for your organization?

Our Restaurant POS Software selection experts can help you in 15 minutes or less.

## CAKE POS User Interface

## Popular CAKE POS Alternatives

Main Product

CAKE POS

4.6

[(522)](https://www.softwareadvice.com/retail/cake-pos-profile/reviews/)

Ratings Breakdown

-   4.67Ease of use
-   4.51Value for money
-   4.58Customer support
-   4.39Functionality

Pricing

Starting at $69.00 per month

Get Price

Alternative Product

[Restroworks](https://www.softwareadvice.com/product/77505-Restroworks/)

4.9

[(711)](https://www.softwareadvice.com/product/77505-Restroworks/reviews/)

Ratings Breakdown

-   4.86Ease of use
-   4.65Value for money
-   4.72Customer support
-   4.79Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Clover](https://www.softwareadvice.com/retail/clover-profile/)

3.8

[(617)](https://www.softwareadvice.com/retail/clover-profile/reviews/)

Ratings Breakdown

-   4.04Ease of use
-   3.44Value for money
-   3.29Customer support
-   3.80Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/)

4.1

[(555)](https://www.softwareadvice.com/retail/toast-pos-profile/reviews/)

Ratings Breakdown

-   4.22Ease of use
-   3.83Value for money
-   3.68Customer support
-   4.11Functionality

Pricing

Starting at $69.00 per month

Get Price

Alternative Product

[Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/)

3.8

[(733)](https://www.softwareadvice.com/retail/epos-now-profile/reviews/)

Ratings Breakdown

-   3.85Ease of use
-   3.63Value for money
-   3.64Customer support
-   3.77Functionality

Pricing

Starting at $349.00 one time

Get Price

Alternative Product

[Rezku POS](https://www.softwareadvice.com/retail/rezku-profile/)

4.7

[(42)](https://www.softwareadvice.com/retail/rezku-profile/reviews/)

Ratings Breakdown

-   4.79Ease of use
-   4.66Value for money
-   4.76Customer support
-   4.52Functionality

Pricing

Starting at $49.00 per month

Get Price

## CAKE POS Pros and Cons

We analyzed 522 verified reviews for CAKE POS to find out what actual users really think.

Select to learn more

Intuitive And User-Friendly Design

CAKE POS is recognized for its intuitive interface and straightforward navigation, making setup and daily operations simple for users of all experience levels. The system is easy to learn, with clear layouts and helpful online resources. Users note that tasks like menu changes, reporting, and item management can be handled quickly, reducing training time and minimizing errors.

Responsive And Reliable Support

CAKE POS offers highly responsive customer support, with users consistently praising the ability to reach live representatives quickly for troubleshooting and assistance. Support is available 24/7, and staff are described as knowledgeable, patient, and proactive in resolving issues. Many users highlight the ease of contacting support and the quality of help received, making it a standout feature for ongoing system reliability.

Customizable And Accessible Reports

Reporting tools in CAKE POS are valued for their easy customization and clear visual formats, such as pie charts and graphs. Users appreciate quick access to sales, labor, and inventory data, as well as the ability to generate and download reports for daily, weekly, or monthly analysis. These features help streamline record-keeping, monitor trends, and support business decisions efficiently.

Processing Delays And Compatibility Issues

Credit card processing with CAKE POS is often described as unreliable, with frequent delays in deposits, compatibility problems with gift cards, and limited integration options. Users mention high processing fees, issues with chip readers, and a lack of flexibility in choosing processors. These challenges can disrupt business operations and create frustration for staff and customers.

Limited Payment Options And Extra Fees

CAKE POS users experience difficulties with payment flexibility, such as trouble splitting checks, accepting partial payments, and integrating third-party payment methods. Additional monthly fees for features and delayed deposits are common complaints. The inability to accommodate popular payment types like Apple Pay and recurring charges after cancellation add to user frustration.

High Costs And Limited Value

Users report that CAKE POS can be expensive, especially for small businesses, with high monthly fees and costly add-ons. Some features require additional payments, and menu or price changes can be time-consuming. Several reviewers feel the system lacks value compared to competitors in the same price range, and unexpected expenses have led to dissatisfaction.

## CAKE POS Pricing and Plans

CAKE POS has three plans. Essentials is $69.00/mo billed monthly. Plus is $125.00/mo billed monthly. Pro is $295.00/mo billed monthly.

Essentials

$69.00

flat rate, per month

Essentials plan includes:

-   POS Station
-   POS Software
-   Menu Management
-   Cloud-based Reporting
-   QR Code Payments

Plus

$125.00

flat rate, per month

Plus plan includes:

-   Online Ordering
-   Gift Cards

Pro

$295.00

flat rate, per month

Pro plan includes:

-   Loyalty
-   Email Marketing
-   Guest Manager

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

### How does CAKE POS pricing compare to alternatives?

CAKE POS's starting price is $69.00/month. Explore how its pricing and plan options compare with top alternatives below.

| Product | Starting price | Free trial | Free version | Value for Money |
| --- | --- | --- | --- | --- |
| CAKE POS4.6[(522)](https://www.softwareadvice.com/retail/cake-pos-profile/reviews/) | $69.00 /mo | Not available | Not available | 4.5 |
| [Restroworks](https://www.softwareadvice.com/product/77505-Restroworks/)4.9[(711)](https://www.softwareadvice.com/product/77505-Restroworks/reviews/) | Pricing available upon request | Not available | Not available | 4.6 |
| [Clover](https://www.softwareadvice.com/retail/clover-profile/)3.8[(617)](https://www.softwareadvice.com/retail/clover-profile/reviews/) | Pricing available upon request | Available | Not available | 3.4 |
| [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/)4.1[(555)](https://www.softwareadvice.com/retail/toast-pos-profile/reviews/) | $69.00 /mo | Not available | Available | 3.8 |
| [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/)3.8[(733)](https://www.softwareadvice.com/retail/epos-now-profile/reviews/) | $349.00 one time | Not available | Not available | 3.6 |

CAKE POS4.6[(522)](https://www.softwareadvice.com/retail/cake-pos-profile/reviews/)

* * *

Starting price

$69.00 /mo

Free trial

Not available

Free version

Not available

Value For Money

4.5

-   [Restroworks](https://www.softwareadvice.com/product/77505-Restroworks/)4.9[(711)](https://www.softwareadvice.com/product/77505-Restroworks/reviews/)
    
    * * *
    
    Starting price
    
    Pricing available upon request
    
    Free trial
    
    Not available
    
    Free version
    
    Not available
    
    Value For Money
    
    4.6
    
-   [Clover](https://www.softwareadvice.com/retail/clover-profile/)3.8[(617)](https://www.softwareadvice.com/retail/clover-profile/reviews/)
    
    * * *
    
    Starting price
    
    Pricing available upon request
    
    Free trial
    
    Available
    
    Free version
    
    Not available
    
    Value For Money
    
    3.4
    
-   [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/)4.1[(555)](https://www.softwareadvice.com/retail/toast-pos-profile/reviews/)
    
    * * *
    
    Starting price
    
    $69.00 /mo
    
    Free trial
    
    Not available
    
    Free version
    
    Available
    
    Value For Money
    
    3.8
    
-   [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/)3.8[(733)](https://www.softwareadvice.com/retail/epos-now-profile/reviews/)
    
    * * *
    
    Starting price
    
    $349.00 one time
    
    Free trial
    
    Not available
    
    Free version
    
    Not available
    
    Value For Money
    
    3.6
    

## CAKE POS Features

-   Popular features found in Restaurant POS
    
    Delivery Management
    
    Electronic Payments
    
    Inventory Management
    
    Loyalty Program
    
    Mobile Access
    
    Multi-Location
    
    Online Ordering
    
    Order Entry
    
    Separate Checks
    
    Table Management
    
    Tips Management
    
-   More features of CAKE POS
    
    Access Controls/Permissions
    
    Accounting
    
    Accounting Integration
    
    Activity Dashboard
    
    Activity Tracking
    
    Alerts/Notifications
    
    Barcode Recognition
    
    Barcode/Ticket Scanning
    
    Bar Tab Management
    
    Billing & Invoicing
    
    Cash Management
    
    Clock In/Out
    
    Contact Database
    
    Contact Management
    
    Credit Card Processing
    
    CRM
    
    Customer Accounts
    
    Customer Database
    
    Customer History
    
    Customer Management
    
    Customizable Branding
    
    Customizable Categories
    
    Customizable Reports
    
    Customizable Templates
    
    Data Import/Export
    
    Delivery Estimate
    
    Delivery Tracking
    
    Discount Management
    
    Dynamic Pricing
    
    Electronic Signature
    
    Email Marketing
    
    Employee Management
    
    Food Delivery Dispatching
    
    For Bakeries
    
    For Bars/Clubs
    
    Forecasting
    
    For Restaurants
    
    For Retail
    
    Geographic Maps
    
    Geolocation
    
    Gift Card Management
    
    Inventory Control
    
    Inventory Tracking
    
    Kitchen/Menu Management
    
    Labor Cost Calculator
    
    Labor Cost Reporting
    
    Live Tracking
    
    Location Tracking
    
    Menu Builder
    
    Mobile Alerts
    
    Mobile Booking
    
    Mobile Payments
    
    Multi-Channel Marketing
    
    Nutrition & Ingredient Labels
    
    Offline Access
    
    Online Payments
    
    Online Reservations
    
    Ordering Automation
    
    Order Management
    
    Order Processing
    
    Order Scheduling
    
    Order Tracking
    
    Payment Processing
    
    Performance Metrics
    
    Point of Sale (POS)
    
    Point of Sale (POS) Integration
    
    Price/Margin Management
    
    Pricing Management
    
    Product Catalog
    
    Production Management
    
    Promotions Management
    
    QR Codes
    
    Real-Time Analytics
    
    Real-Time Data
    
    Real-Time Monitoring
    
    Real-Time Notifications
    
    Real-Time Reporting
    
    Real-Time Updates
    
    Receipt Management
    
    Recipe/Formula Costing
    
    Reporting/Analytics
    
    Reporting & Statistics
    
    Reservations Management
    
    Restaurant POS
    
    Sales History
    
    Sales Management
    
    Sales Reports
    
    Sales Tax Management
    
    Sales Trend Analysis
    
    SMS Messaging
    
    Split Checks
    
    Status Tracking
    
    Stock Management
    
    Third-Party Integrations
    
    Time Clock
    
    Transaction History
    
    Wait List Management
    
    Website Personalization
    

## CAKE POS Integrations

Paytronix

Integration rated undefined from -1 review

Restaurant365

Integration rated undefined from -1 review

PayPal Payments

Integration rated undefined from -1 review

7shifts

Integration rated undefined from -1 review

Xero

Integration rated undefined from -1 review

QuickBooks Online Advanced

Integration rated undefined from -1 review

See all 12 integrations

## CAKE POS User Reviews

## CAKE POS customer ratings

- Overall rating: 4.6/5
- Total reviews: 522

### Rating distribution

- 5 stars: 397 reviews (76%)
- 4 stars: 75 reviews (14%)
- 3 stars: 20 reviews (4%)
- 2 stars: 12 reviews (2%)
- 1 star: 18 reviews (3%)

### Secondary ratings

- Ease of use: 4.7/5
- Value for money: 4.5/5
- Customer support: 4.6/5
- Functionality: 4.4/5

---

### Cake 0 stars

- Overall rating: 1/5
- Reviewer: Verified Reviewer
- Industry: Food & Beverages
- Company size: 11-50 employees
- Product usage: 1-3 years · daily
- Reviewed: March 2026
- Review source details: This review was submitted organically. No incentive was offered

Started 10/10 they were great at the beginning. Good rate, good service, the whole 9… Then things started to break. Had two printers break and paid for new ones, not the end of the world. Then had a monitor go out and it’s been weeks without a replacement. Currently on here looking for other options.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 3/5

#### Pros

I like how easy it was to update from the computer. I could update the menu from home if needed. I also really liked the layout.

#### Cons

Once the equipment they sell you breaks they don’t do much about it. They will up your rate before sending new equipment. They don’t return emails. Once you actually have the system in place they basically quit caring.

---

### The Customer Support and my Account Manager, [sensitive content hidden] are Amazing!!

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Restaurants
- Company size: 11-50 employees
- Product usage: 3-5 years · daily
- Reviewed: January 2026
- Review source details: This review was submitted organically. No incentive was offered

I’ve been very satisfied with the ease of use for the employees.the availability to access from anywhere on any devices is amazing. Above all the support we get from the staff.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

The support we get from the Cake staff. The help line always picks up for the staff with issues and are very helpful. [sensitive content hidden], my Account Rep in particular is someone who irreplaceable to our success. We have had CAKE for 8 years and she has been by far the most attentive. I would be lost without her help programming our online menu, replacement equipment and payments.

#### Cons

The integration for online ordering and delivery apps need work. I wish it was easier to adjust multiple items and modifiers at one time. The employees also preferred the larger screens of the older models as they are easier to see/use.

#### Vendor response

Hi Angela - thank you so much for taking the time to share this. We’re really glad to hear how supported you’ve felt over the years. Our support team and account managers put a lot of care into showing up when it matters, and it means a lot to hear that it’s made a real difference in your day-to-day operations. We also appreciate the candid feedback on online ordering, modifiers, and hardware preferences. That kind of input is exactly what helps us continue improving the product. Thanks again for being a long-time CAKE customer and for trusting us with such an important part of your business.

Replied February 2026

---

### Great customer support always from [sensitive content hidden]

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Food & Beverages
- Company size: 11-50 employees
- Product usage: 3-5 years · daily
- Reviewed: December 2025
- Review source details: This review was submitted organically. No incentive was offered

I can't say enough good things about [sensitive content hidden]! She is an absolute gem at Cake. Every time I have an issue or question, she's there to handle it with grace and efficiency. What really stands out is how quickly she answers my calls—it's as if I have my very own personal assistant! [sensitive content hidden] goes above and beyond to ensure that everything is sorted out promptly. Her warm demeanor makes every interaction pleasant, and her expertise is evident as she addresses my concerns with ease. It’s truly a relief to know I can rely on her for support. If you’re looking for someone who is dedicated, responsive, and just downright wonderful, [sensitive content hidden] is the person you want. Thank you, [sensitive content hidden], for making my experience with Cake so much brighter!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

System is very easy to use, it’s very simple to train new employees on it. The online ordering is great

#### Cons

Nothing there’s nothing at all I don’t like about it however the new cake pop was not all that great

#### Vendor response

Hi John, Thank you so much for taking the time to share this review. We really appreciate the kind words and the trust you’ve placed in CAKE over the years. Hearing that the system is easy to use, simple to train on, and that online ordering has been a strong part of your experience means a lot to our team. We’re especially grateful for your feedback around support. Providing responsive, reliable help is something we take seriously, and it’s great to know that when questions come up, you feel supported and taken care of. That peace of mind is exactly what we aim to deliver. We also appreciate the honest note about CAKEpop. Feedback like this is important to us and helps guide ongoing improvements to our hardware and overall experience. Thanks again for being part of the CAKE community and for your recommendation. We’re glad to be a partner you can rely on.

Replied January 2026

---

### Cake is King

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Restaurants
- Company size: 51-200 employees
- Product usage: less than 1 year · daily
- Reviewed: December 2025
- Review source details: This review was submitted organically. No incentive was offered

My overall experience was pretty good with Cake POS. [sensitive content hidden] was instrumental in making sure our transition was smooth.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The interface because it’s very intuitive. And the support is pretty good too. And they offered me pretty good rates for merchant services.

#### Cons

I don’t like that the cutoff time for next day funding for credit cards is at 9:00PM because we close our restaurant at 9:30PM.

#### Vendor response

Hi Mohamed, thank you for the review and for choosing CAKE. We’re glad to hear the interface has been intuitive for your team and that our support and merchant rates have been a positive part of your experience. Making the transition smooth is always the goal, so it’s great to hear that came through. We also appreciate the feedback on next-day funding cutoff times. We know later operating hours are common in restaurants, and input like this helps inform how we continue to improve payments and funding options. Thanks again for taking the time to share your experience. We value your partnership and are glad to have you as part of the CAKE community. — The CAKE Team

Replied January 2026

---

### Overall a Good Product with Excellent Customer Support

- Overall rating: 4/5
- Reviewer: Verified Reviewer
- Industry: Food & Beverages
- Company size: 51-200 employees
- Product usage: 3-5 years · daily
- Reviewed: November 2023
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 3/5

#### Pros

The customer support staff has always been great. I have been a CAKE user for 6 or 7 years now. I spent 3 Hours on the phone yesterday with [sensitive content hidden] , who informed me at the end of the call that he was supposed to get off work at 4pm. I called at 3:55pm and he gave me his best efforts, a great attitude, and he genuinely wanted to help me troubleshoot the issues we were experiencing. The only reason I am writing this review is to give [sensitive content hidden] a shout out!

#### Cons

There are a few fundamental aspects that most restaurants do, such as happy hour, and CAKE is not designed well for special pricing without creating duplicate items with the discounted prices, and a "happy hour" menu separate from the standard POS menu. It works, but it would be better if an item could have multiple prices based on certain times of day.

---

### Best POS out there

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Restaurants
- Company size: 11-50 employees
- Product usage: 3-5 years · daily
- Reviewed: April 2021
- Review source details: This review was submitted organically. No incentive was offered

Extremely satisfied with software ,hardware and support.All the way around great product

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Ease of use for the staff and to load new items

#### Cons

Time clock dose not have mandatory launch breaks.

---

### User friendly POS for restaurants

- Overall rating: 4/5
- Reviewer: Verified Reviewer
- Industry: Restaurants
- Company size: 2-10 employees
- Product usage: 3-5 years · daily
- Reviewed: April 2025
- Review source details: This review was submitted organically. No incentive was offered

We loved Cake overall. We had tried other systems and Cake was just the easiest to use and train employees on. That saved time in training saved money and made for less interruption in the work flow for others while a new employee was training.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 3/5
- Functionality: 5/5

#### Pros

We loved the modern look and ease of use. Many other POS systems for restaurants are outdate and cumbersome. Training on Cake took minimal time because of how intuitive and customizable everything is. Display has large, colored tile buttons like a smart phone or tablet, and the menu layout makes sense for the needs of a restaurant.

#### Cons

Our business had both restaurant and retail and Cake POS was not incredibly conducive to retail management. The inventory tracking was set up more for food industry, not for retail SKUs. It did not have a scanner built in, items had to be searched for and clicked on.

---

### A++++++++++

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Restaurants
- Company size: 11-50 employees
- Product usage: 3-5 years · daily
- Reviewed: January 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Actually some of the best customer service I've had very helpful when above and beyond

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 3/5

#### Pros

So incredibly helpful and followed up! Extremely patient

#### Cons

I hate that I am not able to make the cash out or cash in slips longer. I also don't like the fact that I can't separate when I do reports comparing Mondays through the year versus like say Sundays through the year I want to be able to compare days

#### Vendor response

Thank you for your amazing review. We're so happy to hear that our customer service exceeded your expectations. We truly appreciate your feedback about the cash in/cash out slips and the ability to compare days on reports—these are definitely helpful suggestions that we will take into consideration as we continue to improve the platform. We're thrilled to hear that the onboarding process was smooth and that you found the system easier to use than your previous one. Thank you again for choosing CAKE POS. If you ever need further assistance or have more feedback, we're always here to help.

Replied January 2025

---

### Very satisfied customer

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Restaurants
- Company size: 11-50 employees
- Product usage: less than 1 year · daily
- Reviewed: October 2025
- Review source details: This review was submitted organically. No incentive was offered

I am extremely impressed with the operating system, and equipment we have thus far. What I am most impressed with is the customer support. I have been in the service industry for most all of my working career and I know first hand that any product or equipment you sell is useless without great tech support and representative availability when you need it the most. [sensitive content hidden] has been absolutely phenomenal on sales and support. [sensitive content hidden] in tech support has been my lifeline on equipment setup, programming, and troubleshooting. Every person I have spoke with in the Cake organization has been outstanding in my experience. From the restaurant management aspect cake meets every need we have, from credit card processing, davo for tax management, the cake pop hand held device is awesome! So easy to use for table orders, payments, etc. to say I am very happy with the Cake team and the software would be an understatement!!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Availability of sales and tech team. Speedy response and solutions issues. Professionalism and friendliness with every phone call. Options on equipment is very nice!

#### Cons

As of yet nothing. Navigation is very simple, very user friendly specially for employees who are not very technically inclined

#### Vendor response

Thank you so much for your thoughtful review. We’re thrilled to hear that you’ve had such a positive experience with our team and technology. Delivering fast, friendly, and reliable support is something we take great pride in, and it’s wonderful to know that both our sales and tech teams have made a strong impression. We’re also delighted that CAKE’s ease of use, equipment options, and features like CAKE pop are helping your team run smoothly. It’s our goal to make restaurant management simple, efficient, and stress-free.

Replied January 2026

---

### Hooray for [sensitive content hidden]

- Overall rating: 5/5
- Reviewer: Steve R.
- Industry: Restaurants
- Company size: 2-10 employees
- Product usage: less than 1 year · daily
- Reviewed: September 2025
- Review source details: This review was submitted organically. No incentive was offered

I’m new to the business and new to POS Cake knows this. I appreciate the patients and help. I’m constantly needing help and advice

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

[sensitive content hidden] as my Sales / Help rep. She has been part of the team day one. She is outstanding. A keeper

#### Cons

So far good. Syncing up the web site and my POS is challenging since I’m still learning on what’s in both

#### Vendor response

Hi Steve. Thank you so much for sharing your experience. We’re thrilled to hear that our team has made such a positive impact since day one. We truly value having dedicated team members who go above and beyond to support our customers. We know that getting started with a new POS system can feel like a learning curve, and we’re so glad to hear you’ve felt supported throughout the process. Our goal is to make things as smooth and stress-free as possible as you grow your business. Thank you for choosing CAKE, and welcome to the family! We’re excited to continue helping your business thrive.

Replied October 2025

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