Cegid Retail Operations & POS Software


31 reviews(4.5/5)
31 reviews(4.5/5)

Cegid provides cloud-based retail software to fashion and luxury, beauty, as well as specialty retailers. The system is built on a single, centralized database that is shared across all channels and updated in real time with customer data, products, prices, and sales. On-premise deployment is also available and Cegid is compatible with Windows operating systems.

 In addition to its Point-Of-Sale (POS) module, Cegid also offers integrated Omnichannel Retail, E-Commerce, Clienteling & CRM, Loyalty & Gift Card, Mobile POS, Merchandise & Inventory, Payment Integration, Replenishment, Promotions, Staff, Retail Intelligence and International management capabilities.

 More than 1,000 retailers with 30,000 stores and 57,000 POS in over 75 countries utilize Cegid’s Omnichannel Retail and POS platform to gain a holistic view of their shoppers, products and retail chain.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Linux , Web browser (OS agnostic) , Windows 2000

31 Reviews of Cegid

Showing 1 - 20 of 31

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  • Enrique from Ted Baker

    Specialty: Apparel & fashion

    Number of employees: 1,001-5,000 employees

    March 2018

    Friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    In General good customer services, software is very stable and cover more of the functions need it in retail.

    Pros

    Quick download and setup. Easy navigation menu's. Easy to understand and use. Cover most of the functions.

    Cons

    Need to be up to for Windows 10 operation system since most of the PC's and PO's system need to run in Windows 10.

    This review was submitted organically. No incentive was offered
    Review Source
  • Sarah from Seattle Seahawks & Sounders FC

    Specialty: Other specialty retailer

    Number of employees: 201-500 employees

    March 2018

    My experience with the consultants was extremely positive. They were friendly and willing to help any way they could!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very quick and easy to create item numbers and purchase orders! I also love how simple the system makes it to add colors to items and manipulate POs as needed.

    Cons

    Promotions and sales conditions are a challenge and require in-depth training. Reporting is another area that can be challenging and extra training may be needed to really understand all of the capabilities available to the system.

    This review was submitted organically. No incentive was offered
    Review Source
  • Nelly from Four Seasons Resort Orlando

    Specialty: Other specialty retailer

    Number of employees: 501-1,000 employees

    March 2018

    Winretil review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Good for retail, as you can add many values, you can customized and open as many modules as you will like

    Cons

    Not Web based, Set up is very extensive and can get confusing , also a big challenge is that they have limited users

    This review was submitted organically. No incentive was offered
    Review Source
  • John from Irresistibles

    Specialty: Apparel & fashion

    Number of employees: 51-200 employees

    February 2018

    Customer support is tops.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    we are using Cegid because they bought JDS Solutions, a software company that we were using. The JDS, now Cegid, personnel are very knowledgeable about retail and will do anything to help their customers solve problems. Their retail Y2 SaaS product is very advanced for the industry. They understand the retail environment and are enhancing their systems to help retailers adapt to it.

    Pros

    Easy to use: dedicated, knowledgeable support people; data base provides a lot of future potential. Their retail consultant and support group are the best.

    Cons

    still needs to be tailored to the US market; their Y2 back end inventory system needs to incorporate the features in their WinRetail product.

    This review was submitted organically. No incentive was offered
    Review Source
  • Tricia from Avera McKennan Hospital

    Specialty: Health & personal care

    Number of employees: 5,001-10,000 employees

    February 2018

    Cegid Customer

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I'm happy we were able to complete this upgrade with Cegid as they were our current vendors. But as budget goes in any organization you have to look for the most value for the dollars that you spend. With other vendors information and software options were explored, we were happy to continue our partnership with Cegid.

    Pros

    The staff are amazing! They will go above and beyond to ensure that they are answering your questions in a timely manner and they do what they can to meet your needs. The software is easy to use. We chose not to do the Y2 for the back office and kept our current software WinRetail. We had some glitches in the beginning to information flowing over fluently. But the team was on it quickly and able to resolve it. We had the joy of not only working with the staff over conference calls, but in person support as well with Ambra who came to our location to train our staff and complete the build of our program while she was here. She will ensure that her customers are happy, long after the project is complete. Mary and Ambra make an excellent team!

    Cons

    Just a couple of functionality things that we have found along the way, but again the Cegid staff does everything they can to fix this right away or find a "build" if needed. As with any software, you don't always know what you are missing until you are "live" and you find something that needs some work or you didn't think about in the build that would be helpful in the future.

    This review was submitted organically. No incentive was offered
    Review Source
  • Shawn from Avera

    Specialty: Health & personal care

    Number of employees: 10,000+ employees

    February 2018

    A+ service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has been an absolute pleasure working with this company.

    Pros

    Team we worked with to set up and continue to work with day to day are second to none. An absolute pleasure to work with. I have no complaints at this time with the software, hardware or support. Support has been easy to contact and have been quick to resolve any issues that have arisen.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jillian from Crunch

    Specialty: Health & personal care

    Number of employees: 1,001-5,000 employees

    February 2018

    Robust Features Except Reporting

    Ease-of-use
    Functionality
    Quality
    Support

    Overall it was the best decision as it has the functionality we need for inventory management and purchase orders.

    Pros

    Cegid (Y2 specifically) offers a lot of useful features for inventory management, purchase orders, and promotions that most other options don't offer. Customer support is not always readily available, but when they do respond, they take the time to ensure your issue is resolved. Front end is user friendly for employees.

    Cons

    Lacks reporting features. Most basic reports have to be custom built or exported and fiddled with before you can get the format you need.

    This review was submitted organically. No incentive was offered
    Review Source
  • Abdou from SFO Forecast, Inc

    Specialty: Apparel & fashion

    Number of employees: 501-1,000 employees

    February 2018

    Solid POS software / Awesome Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    More importantly, the support staff know their product and can troubleshoot any issues quickly. I have dealt with many companies for many years and it is always support that makes a difference. Cegid support team scores high up.

    Pros

    The POS software is solid, can be customized and has extensive features. Implementation is easy and I can deploy registers easily without the need to call support.

    Cons

    The Software takes some getting used to but once you get used to it, it just works. Our sales people love it and we have not had any issues.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 1 employee

    January 2018

    Oh boy am I going to enjoy this.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - useful for people who like spending their time on the phone with, other store locations, or even tech support to do the most basic of things.

    Cons

    - Veryyyy unintuitive UI design. They should use this as an example of how not to design a program for retail use.
    - Their menu buttons are literally all over the screen and more often than not do not have words beside the buttons so you don't know what each button does... and there are a lot of buttons.
    - Icon design is outdated, and non-intuitive
    - Basic features are hidden in submenus
    - Custom reports for head office are essentially non-existent or were too complicated for them to figure out resulting in me having to do a lot of manual reporting.
    - receiving items into the system is extremely error prone. They cut corners in the wrong places (ie. just letting me say "yup, its all here!" when nothing could be there)
    - It would freeze a lot
    - When I needed to count the cash, I found a lot of steps to be redundant (ie. having to click "ok" on a screen that is essentially blank, before starting and ending)
    - also when counting the cash it was non always obvious which form of money you were on, there are a lot of windows and grids, and nothing is highlighted in particular
    - checkout process is obscure to new employees and they often make tender mistakes, as well as payment type mistakes...

    God I hate this product. Please save yourself the head-ache and use Square, or literally anything else. Do it by hand in excel, you'll have a better time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Edwin from CLUB DE FUTBOL MONTERREY RAYADOS AC

    Specialty: Sporting goods

    Number of employees: 201-500 employees

    June 2017

    Excellente Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Potential for improvement
    Easy to learn
    Easy to use
    Cost effective
    Cloud system available
    Good support team

    Cons

    Honestly, no cons. I wish there was more customizability, Anytime you have an issue they do what they can to help.

  • Yanick from Les Collections Shan Inc.

    Specialty: Manufacturing & wholesale

    Number of employees: 51-200 employees

    March 2017

    Very nice experience overall

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use for store's users as well as for office's users. Reports are very interesting to use and the possibility to modify them is a major advantage.

    Cons

    There is nothing specific. We took all the time needed to evaluate different systems at the time of purchase and it looks like Cegid was a perfect fit for us.

  • Raph from Kusmi Tea

    Specialty: Other specialty retailer

    Number of employees: 501-1,000 employees

    March 2017

    Great product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Cegid POS is a platform easy to use. Its functionalities are intuitive for the sales associates. The training and customer team is also very helpful.

    Cons

    When you upgrade the software, you may sometimes not find some of the useful functionalities you were used to in some previous versions.

  • Tawnya from KSL Resorts

    Specialty: Other specialty retailer

    Number of employees: 1,001-5,000 employees

    March 2017

    Great Inventory Management System!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been working with this software since 2012. We have numerous resorts with numerous POS and Inventory systems across all. We have transitioned 8 resorts to WinRetail/Cegid, each time has been with ease and excellent support from their team. We still continue to work in a few different systems due to not having the control to upgrade to this system, but hands down this is our favorite by far and would if could. This software provides awesome analytics, flexible data use, custom reporting, canned reporting with great filters. The importing/exporting of data is easy for any user level to follow, allowing for inventory items, purchase orders, invoices, GL, transfers, physical inventories, sales, and many more. The purchase order module is quick when entering, receiving or invoicing an order. We have all different types of users accessing this system and have found it to be one of the best in the business.

    Pros

    Ease of use. Export/Importing of data. Reporting mechanism. Support Team

    Cons

    Only con would be the posting of an invoice, would like this to detailed instead of summarized. The purchase orders is reaceived in detail but the invoice gets posted on one line as a summary.

  • Christopher from Baltimore Ravens

    Specialty: Other specialty retailer

    Number of employees: 201-500 employees

    March 2017

    Cegid's Solution Helps Us Tackle NFL Gameday in 70,000 Seat Venue

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall the Cegid retail software solution is very user friendly and easy to use. Once the software was configured to our needs, it became a real asset for my account. I was able to reduce my labor costs, and increase profits, by using the software's auto replenishment functionality. This software package has a lot to offer, and each year we learn more and more about it. The additional things we learn we put to use, and our efficiency increases each year, as we grow with the software.

    Pros

    - Easy to use
    - Comes with pre-designed reports that are similar to what we already used
    - Report creator allows me to custom design report templates
    - Auto replenishment function allows me to create pick list for warehouse in minutes
    - Very convenient to find historical data
    - Very simple to create/receive purchase orders

    Cons

    - Like anything else you have to spend time with it to become proficient
    - Creating custom reports takes a little bit of time to figure out
    - Learning how to use auto replenishment takes time to understand

  • Keith from Global Retail & Attractions

    Specialty: Museum / park / zoo

    Number of employees: 10,000+ employees

    March 2017

    Good overall product that's easy to learn and teach.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall satisfied with the functionality and capability of this product. Customer service has always been a focus and will hopefully continue in the future.

    Pros

    This product is very user friendly and easy to learn for a new user. It offers several ways to look at your data which enables the user to get the information they need in a way that's comfortable to them.

    Cons

    Some of the functionality is limited in it's current form. Enhancements can be made, but the cost of these enhancements could limit development.

  • Ray from The Coleman Company

    Specialty: Sporting goods

    Number of employees: 51-200 employees

    March 2017

    Y2 the complete solution

    Ease-of-use
    Functionality
    Quality
    Support

    Very intuitive program. The younger sales staff immediately grasped the outline of the program and had no fear operating the system. Older clerks had issues at first, but have adapted to the system.

    Pros

    Flexibility in screen layout, ease of use. Touch screen speeds up the check out process. Ability to add core items to sales screen creates time savings for the sales associates. Rapid price changes. Real time sales. Great product.

    Cons

    Lack of documentation is a sore spot. Have to rely on CSR's to help walk through new processes. (On the flip side the CSR's are very knowledgeable and quick to respond)

  • Emy from Djula

    Specialty: Jewelry

    Number of employees: 11-50 employees

    March 2017

    Simply the Best!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are a growing company and having looked at so many different options, we truly standby this software. THE BEST!!!

    Pros

    I love this software I have been working with it at 2 different companies and it is truly the best out there. Very easy to learn and if I ever have any questions or need assistance the team is very helpful. I highly recommend this software.

    Cons

    There is nothing I would change about this software, once you learn to operate you will be extremely happy.

  • David from Coalision inc.

    Specialty: Manufacturing & wholesale

    Number of employees: 51-200 employees

    March 2017

    Good Overall POS System for medium to large retailer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great POS for medium retailers. I have work with the system for the past 5 years and we were able to integrate our business process with CEGID. We are still on a old version but the new Y2 version seems really promising.

    Pros

    -Everything is well segmented in the software to easily find what you are looking for.
    -Easy to maintain and manage.
    -Mobile POS on iOS Device
    -Ease to integrate with other systems
    -Inventory control is really good
    -Built-In CRM is ok to track customers.
    -Customer Service is good

    Cons

    UX is difficult to work with because it is a C++ App.
    Translation is not 100% perfect.
    Receipt editing is really difficult to do
    Reporting is really missing. You need something aside to be able to do great reporting.
    Can't reload any gift cards already activated
    POS was developped with European standard so something it's difficult for North American Retailers to fit in. But they have always an answer.


  • Megan from Baltimore Ravens

    Specialty: Sporting goods

    Number of employees: 51-200 employees

    March 2017

    Megan Malek's Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have used numerous retail systems throughout my retail life and Cegid has by far been the easiest to learn and use. Everything I need is right there, if I have a question or issue the help desk is always available or quick to respond. I have recommend Cebid to numerous colleagues throughout the sporting event retail.

    Pros

    Customer support
    ease of use

  • Luis from Fashionalia

    Specialty: Apparel & fashion

    May 2016

    Excellent System

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It has a lot of business tools , from customizing box to control inventory , not counting the number of different reports you can generate. First level technical support.

    Cons

    There are many tools that you can not become familiar with so soon, yet they are always attentive when you need help . For basic questions the same day of installation you can use it without problems.

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