CenterEdge Advantage Software

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Find out more:

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About CenterEdge Advantage

CenterEdge Advantage is a facilities management solution primarily targeting the entertainment industry. It offers multiple features including online sales and ticketing, a point of sale (POS) system and loyalty and rewards programs. CenterEdge Advantage helps drive more customers to users' facilities and improve web revenue by directly integrating with local applications, selling barcoded tickets and supporting web-based box office ticketing. The tool also supports online reservation lists, POS devices and online payments using credit cards. CenterEdge Advantage provides integrated reporting and time clock features and helps create and distribute schedules to employees. The customer loyalty module helps capture customer information, export bulk emails and rew...

CenterEdge Advantage Pricing

Please contact CenterEdge Software directly for more pricing information

Starting price: 

$5,000.00 one time

Free trial: 

Not Available

Free version: 

Not Available

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Time clock and scheduling

CenterEdge Advantage User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

5

Functionality

4

Showing 9 reviews

Jim

Company size: 11-50 employees

Industry: Entertainment

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Centeredge is the BEST software company I have ever dealt with.

I cannot say enough about how great Centeredge has been. We do not mind paying for their software because it works beautifully, we can customize it to exactly what we need, and they support it wonderfully.

Pros

Their tech support is probably what I like most about this software. We are power users. When I have to call customer support it's because I've created a tier 2 or tier 3 mess. Their team respects me, and when I stump their people, they follow up regularly and in a timely fashion.

Cons

If I absolutely have to put something I guess I'd say that the software is complicated (as all powerful software is) and takes some time to learn. But I'd prefer to leave this section blank because Centeredge is better than Microsoft, Adobe, and every other software company I send money too.

Reasons for choosing CenterEdge Advantage

Anyone who tries multiple software suites can immediately tell the Centeredge is in an entirely different league.

Reasons for switching to CenterEdge Advantage

we need more power.

Daniel

Company size: 11-50 employees

Industry: Entertainment

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

December 2019

More competition is needed for CenterEdge to "step up their game."

Overall it does what it is supposed to do. The CRM and sales reporting needs a huge overhaul. It would be great if the CenterEdge staff worked more closely with Park Operations (actually worked at a 'fun center' for a month).

Pros

It is geared toward "fun centers" and the Point of Sale connects sales with Capacity logistics and the Customer Database pretty well.

Cons

Another reviewer, [SENSITIVE CONTENT HIDDEN], left some very detailed concerns. I agree with just about all of that. On the Reporting side, I often have some requests that require their developers to look into/build into a future update. For example, it shouldn't be hard to find answers to: "How many customers used X pass this week?" "How many customers this week we're new?" "How many customers this week were returning customers?"

User Profile

Christina

Verified reviewer

Company size: 51-200 employees

Industry: Entertainment

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
5

Customer support

out of 5
1

Functionality

out of 5

January 2019

Only good for restaurants NOT good for group business

The support staff is easily accessible, but the software itself is not at a usable point.

Pros

I don't have many pros because this software from a group sales and event stand point is awful!! Pros that I have encountered: --interface for the restaurant allows for easier menu changes --add-ons for parties are easy to add into packages before and during event --email template features make personalizing emails convenient when sending follow-ups --splitting tips is convenient --adding discounts to events after they are set-up initially is convenient

Cons

Not sure why this company has launched this software for group business. They have either NEVER worked with groups and parties or they just don't care that the staff does not have the tools needed. --No reservation list that is easily accessible, only available if you run a report that would only be a snapshot of that moment. --Most fun centers are busiest on the weekends yet the calendar view has Saturday and Sunday much smaller that the other days of the week --Nothing that shows the difference between reservations with deposits or without on the calendar view --Nothing that shows when the group has been confirmed from the calendar view --The calendar view is a HORRIBLE way to do group business. --On the reservation email, there is not a way to add the details of their event such as the package details --adding the birthday child requiring the actual birthday to determine age is HARD because if the party is before the actual birthday the age is different than what they are celebrating --requiring the last name of children is uncomfortable due to so many divorced parents that have remarried. Should have the option to add but NOT required. Guess the developers all all perfect families that have never divorced and had parents that remarried. The scheduling module don't allow for the employees to receive an email of their weekly schedule. No way to send an email to entire staff to alert them of company information

Dale

Company size: 11-50 employees

Industry: Entertainment

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
3

Functionality

out of 5

May 2022

Very slow to adapt to new requests for App development

Generally, we get an issue resolved through the call center and online ticket submission. The response to creative enhancements seems to get lost with the CenterEdge Development Team.

Pros

Integration with reporting across the business of our FEC.

Cons

Features that are suggested seem not to get the focus. We have requested upgrades in food ordering and notification without success. We have a growing interest in a text to notification function for our guests that have ordered food OR reaching out to confirm with people that have reserved parties in our facility. App growth appears to be very slow with CenterEdge.

David

Company size: 11-50 employees

Industry: Entertainment

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Outstanding Product & Support!

Pros

This product does exactly what we need it to. We really couldn't do what we do without it.

Cons

It would be nice if I could access it at home without having to use TeamViewer.

Response from CenterEdge Software

Thank you for the feedback, David! We appreciate you. We are adding more data insights to CenterEdge Business intelligence, which can be accessed from anywhere and help save you some time with analysis. We continue to work on adding cloud-based features so be sure and keep us apprised of specific needs as they come up.

Replied May 2022

Anonymous

Company size: 51-200 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Functionality

out of 5

October 2018

CenterEdge - Easy for employees

Pros

As a former employee at Launch Trampoline Park that used CenterEdge, it was a great software for us employees. It was very simple to use and one day of training would be enough. Easy to sell tickets but also have a event planner system that made it simple and easy to book birthday parties.

Cons

Some times it was a little limited and would freeze which became frustrating.

Megan

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2021

Great for Entertainment Venues

Great customer service

Pros

It was simple and easy for staff to use.

Cons

It was more difficult to use for administration.

Response from CenterEdge Software

Thanks for your review and kind words about our customer service! We pride ourselves on helping our clients get the most out of our system. Let's get your Admin staff some additional training to see if we can make it easier for them to navigate. Contact us any time at training@centeredgesoftware.com

Replied July 2021

Ryker

Company size: 201-500 employees

Industry: Entertainment

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2022

Over 8 Locations Running CenterEdge

Pros

Support - The support is one of the friendliest and most accessible teams I have ever worked with. I have had the pleasure to get to know several support members on a personal level. I am confident that any time that I need to call into the support line I will have less than a 5 minute wait (if any at all)! Development - I love that the development is constantly working to keep the software up to date and working. On a couple different occasions I have put feature requests in and they will always reach out directly to let me know if this is something that is plausible. POS Interface - The POS interface is extremely user friendly. Training is a breeze since we are able to customize practically everything with the POS module.

Cons

I would love to say nothing but if I absolutely had to pick something here is what I would pick: Centralized Booking - The centralized booking (made for call centers to book parties) could definitely use a few more features. Since I have seen everything that the on site software can do, I would love to see some of these features brought to the centralized booking platform.

Bill

Company size: 51-200 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2022

CenterEdge Software - For when you want to succeed with a good team behind you

Overall we have had very good experiences with CenterEdge. The people are wonderful and the software has a solid foundation with room for growth and the industry changes. It's very reassuring to be working with a company that strives to not just be a player in the industry, but help others succeed. From sponsoring learning opportunities, to hosting their own CenterEdge has shown their commitment to success.

Pros

Easily the best part of signing on with CenterEdge software has been the people and support. We have been working with CenterEdge since 2016 and in that time I have had only 3 times that where I wouldn't rank my support as Good or Excellent and every time it was made right after the fact. That's also roughly 1% of my interactions with CenterEdge across the board. From trainings, support questions, implementation requests CenterEdge has really given us a good experience. The software itself has been stable and easy to use, with the newer features integrating well and changes have been pretty seamless.

Cons

Our facility is a Family Entertainment Center, Trampoline Park, Water Park, Hotel, Quick Service Restaurant, Full Service Restaurant, and Convention Center. CenterEdge does a lot but it doesn't do it all. The areas that we either use a different software for, or are very seriously considering a different software for include - the Full Service Restaurant, Hotel, the Quick Service Restaurant (to condense operations with the full service), and our meetings and weddings.

Reasons for switching to CenterEdge Advantage

We switched when opening the trampoline park to better manage the timed passes we offer.