ChannelAdvisor Software

3.43 / 5 (30)

About ChannelAdvisor


ChannelAdvisor is a cloud-based e-commerce platform that allows retailers to share product feeds and optimize merchandise sales. The solution can also manage sales through integration with various marketplaces, such as eBay and Amazon, along with digital marketing platforms including Bing, Google and social media sites.

ChannelAdvisor’s Marketplaces platform enables retail organizations to register, administer and organize product listings on various e-commerce websites and synchronize inventory levels with product demand.

ChannelAdvisor enables decision-making by providing insights with the help of dashboards, a cross-channel dashboard and an inventory velocity report. The system's “Pricewatch” feature tracks price changes by competitors and sends real-time alerts. It also adjusts the prices of the products on the basis of user-defined rules.

ChannelAdvisor’s Social Commerce feature allows users to create social campaigns on social networks such as Facebook, Pinterest, Houzz and Polyvore to share and promote products with a single feed.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

30 Reviews of ChannelAdvisor

Average User Ratings

Overall

3.43 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.0

Functionality

4.0

Ratings Snapshot

5 stars

(7)

4 stars

(10)

3 stars

(5)

2 stars

(5)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 30 reviews

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April 2019

Louis from Salerno Investments LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

5.0

April 2019

Thorough Software for Complex Requirements, Future Solutions Up & Coming

Pros

You can nearly complete anything you want to within Channel Advisor, the user interface is a bit complex and likely overwhelming for new users. The ability to manipulate data to different markets through business rules and templates is incredibly useful, but requires a lot of back end mapping and fairly continuous work as marketplaces change requirements or add new attributes

Cons

After reviewing additional up and coming comparable software systems: Channel Advisor's user interface and ease-of-use is near the bottom, overall you can expect to pay 2-3x the cost of comparable solutions - if you absolutely need the ability to do utterly anything when manipulating data, sending feeds, etc you may need Channel Advisor

January 2018

Randy from RLB Furnishings

Company Size: 1 employee

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

January 2018

Good software but not the best company

All in all it is good software but not the best company to work with.

Pros

CA is probably the best solution in the marketplace for sellers wanting to offer goods on multiple marketplaces. The software is comprehensive and relatively easy to learn and use. It is also stable with few day-to-day problems.

Cons

It is also the most expensive solution out there (by far) and they require a one year contract. In addition, they are not easy to break away from when the contract expires. They continued to charge us even after our contract expired and forced us to go through our bank and credit card company to recover the extra charges. We also found them very inflexible. You pretty much have to accept it is their way or the highway.

May 2017

Brayden from GotYourGear

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

May 2017

Excellent Multi Channel Management Tool

Pros

We currently use Channel Advisor to manage about 5,000 skus across eBay, Amazon, TradeMe, and Mercado Libre accounts. CA saves us tons of time and I'm not quite sure what we'd do without it. My favorite feature of ChannelAdvisor is definitely the Amazon Repricer tool, which allows you to stay competitive on Amazon based on pre set parameters! Keep in mind CA would not not be the ideal tool for small companies or startups.

Cons

We did have issues with the Shopify API to the point where we decided to move to a different platform for Shopify. This was is mid 2016 however, and things may be better now.

May 2019

Paul from P and C Retail UK Limited

Company Size: 2-10 employees

Review Source


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

May 2019

Contract woes!!

This has been mutually beneficial , shame the whole experience has been soured by unreasonable behaviour at the end by Channel advisor. Please take good time to read the contract

Pros

We joined 7 years ago , at the time this was groundbreaking software. Now much cheaper capable options are available. Platform is reliable and works . very expensive compared to newer entrants

Cons

We decided to leave after 7 years loyalty, because we were not aware of rolling contract we allegedly did not give the required notice period. They are now holding us to ransom for an additional year. Beware of contract - very sad in 2019 !!

July 2017

Troy from Outdoor Photo Gear

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2017

Channel Advisor is easily the best multi-channel software platforms on the market.

Easily manage our inventory catalog and scale our business beyond what a small team of us can do manually.

Pros

The versatility and easy UI makes it some of the best e-commerce support software that we use on a daily basis. Onboard and learning curve is hard a first but becomes 2nd nature once it is up.

Cons

It costs more than I would like but it does have a lot of features. I think their pricing model needs to get adjusted b/c their managed services are a little pricey.

Response from ChannelAdvisor of

Replied July 2017

Thank you for taking the time to leave a review. We're glad that you had a great experience and wish you continued success using our platform.

April 2017

Jacob from Got Your Gear

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

April 2017

Get your products listed everywhere!

ChannelAdvisor has really helped us get our products listed everywhere around the world. We usually work with 3000-6000 SKUs and it helps us manage all of them to get our product in front of the customer.

Pros

Ease of getting products listed
Multichannel solution

Cons

Customer service is lacking but improving
Shopify connection isn't very good
Inventory management is poor for using warehouse locations

April 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

April 2019

Great for many stores

Pros

I liked how I could access all my stores on different platforms all in one window. It helped greatly when dealing with customers and made it very helpful for our customer service to handle orders accordingly back to the store especially for all the back-end stuff like editing orders and refunds. Made listings with platforms fairly quickly and then to each parent-child groups of SKUs.

Cons

Very complicated to use at first. Requires a lot of training to find out all the features.

November 2017

Chary from twohubs cycling boutique

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

November 2017

Awful customer service for the over priced charge

Being able to manage large amounts of inventory on one system across several third party sales platform.

Pros

Great software for third party selling like eBay, Amazon and etc. Basically a one stop shop for large inventory management on multiple platforms.

Cons

It is highly overpriced which could have been overlooked because the platform helps manage your inventory and allows you to sell a lot of products. The customer service was awful and can only be reached by email. The usual response time was 48 to 72 hours. Your contact person only lasts a month or two and your left hanging with a new person every few months. They upgraded and removed a key feature that we used and when we addressed it, nobody contacted us back. In the end, we warned them that we were going to leave and nobody cared. It took them over a year with a cold call sales person to ask why we left and if we would like to come back. The software exchanged nearly killed the company and the salesperson didn't understand the explanation why we wouldn't come back and reach out again a month later.

Response from ChannelAdvisor of

Replied November 2017

We're very sorry to hear that you did not have a favorable experience with ChannelAdvisor. At ChannelAdvisor, we make great efforts to help our clients be successful. We wish you luck in the future.

January 2018

Russell from Jadlam Racing Models

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2018

Good system, highly recommended. Sits above other Channel systems.

Pros

Range of Marketplace options well over and above other platforms who all claim to offer the same service for less cost.

Cons

That its purely for connection to sales channels. Channel advisor make very little effort to offer shipping/purchase order functionality - its not an all in one solution.

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

September 2018

Used it for years but had to move on

Pros

ChannelAdvisor is a hefty program that can solve many problems for those selling online.

Cons

You can do almost anything, but figuring it out in their system is HARD. Everything feels more complicated than it needs to be.

Response from ChannelAdvisor of

Replied September 2018

We're sorry to hear that you found the software complicated. As noted, we do have a powerful program that can greatly help sellers. We are continuously working on ways to improve the user experience for our customers, and we appreciate your feedback

September 2018

Yumiko from Driven Perfomance Brands

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0