ChannelAdvisor Software


 

ChannelAdvisor is a Web-based e-commerce platform that allows retailers to share product feeds, manage and optimize merchandise sales with numerous marketplaces, such as eBay and Amazon, along with digital marketing platforms such as Bing, Google and social media sites.

ChannelAdvisor’s Marketplaces platform enables retail organizations to register, administer and organize product listings on over 40 e-commerce websites and synchronize inventory levels with product demand.

ChannelAdvisor enables decision-making by providing insights with the help of 360 dashboards, a cross-channel dashboard and an inventory velocity report. The system's “Pricewatch” feature tracks price changes by competitors and sends real-time alerts. Moreover, it adjusts the prices of the products on the basis of user-defined rules.

ChannelAdvisor’s Social Commerce feature allows users to create social campaigns on social networks such as Facebook, Pinterest, Houzz and Polyvore to share and promote products with a single feed.

 

ChannelAdvisor - Product mapping
 
  • ChannelAdvisor - Product mapping
    Product mapping
  • ChannelAdvisor - Reports
    Reports
  • ChannelAdvisor - Inventory integration
    Inventory integration
  • ChannelAdvisor - Order management
    Order management
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

4 Reviews of ChannelAdvisor

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Troy from Outdoor Photo Gear
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Channel Advisor is easily the best multi-channel software platforms on the market.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easily manage our inventory catalog and scale our business beyond what a small team of us can do manually.

Pros

The versatility and easy UI makes it some of the best e-commerce support software that we use on a daily basis. Onboard and learning curve is hard a first but becomes 2nd nature once it is up.

Cons

It costs more than I would like but it does have a lot of features. I think their pricing model needs to get adjusted b/c their managed services are a little pricey.

Source: Capterra
 

Brayden from GotYourGear

May 2017

May 2017

Excellent Multi Channel Management Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We currently use Channel Advisor to manage about 5,000 skus across eBay, Amazon, TradeMe, and Mercado Libre accounts. CA saves us tons of time and I'm not quite sure what we'd do without it. My favorite feature of ChannelAdvisor is definitely the Amazon Repricer tool, which allows you to stay competitive on Amazon based on pre set parameters! Keep in mind CA would not not be the ideal tool for small companies or startups.

Cons

We did have issues with the Shopify API to the point where we decided to move to a different platform for Shopify. This was is mid 2016 however, and things may be better now.

Source: Capterra
 

Jacob from Got Your Gear
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Get your products listed everywhere!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ChannelAdvisor has really helped us get our products listed everywhere around the world. We usually work with 3000-6000 SKUs and it helps us manage all of them to get our product in front of the customer.

Pros

Ease of getting products listed
Multichannel solution

Cons

Customer service is lacking but improving
Shopify connection isn't very good
Inventory management is poor for using warehouse locations

Advice to Others

When you use ChannelAdvisor to get your products listed you will have to find other softwares to manage inventory, fulfill product, and manage customer service. The combination of all of these softwares can make things complex.

Source: Capterra
 

Morris from morris

July 2015

July 2015

Very Unsatisfied customer. Highly not recommended to use ChannelAdvisor

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

As a client of ChannelAdvisor, I am telling you from experience what we went through extremely difficult hardships with the company.

We started in good faith and wanted to end in good faith. However, we were trying and trying to work with them, but all they want is your money and they are not willing to help you in any way. They promise you everything but they don't deliver. They promised that they will help us setup the process for eBay and Amazon, we paid extra set up fee for setting up each platform. However, they gave us inexperienced workers which misguided us causing us to lose thousands of dollars. Initially they told us the losses they caused us will be reimbursed. But when it came to pay, the company formed against us in a very unprofessional way, not to help out the customer.

We very much wanted to grow with ChannelAdvisor on all platforms however their behavior was ruthlessly unkind, unprofessional in this matter. After our mess up we found out that many other clients where going through the same hardships and even worse experiences with ChannelAdvisor.

Be extremely cautious with them as they promise you many things initially but the people employed there are very not well trained and very unkind and cause huge mess ups. So watch where you spend your money!! We highly recommend you not sign up with ChannelAdvisor!!

Source: Capterra