My experience has been very positive and I consider both chatfood as a platform and a team as a strategic partner and crucial success factor in my business.

It solves the problem of how to create a digital menu quickly, efficiently and effectively. Unbelievably intuitive user interface and can easily be deployed on matter of days without relying on anyone outside of your organization.

Very little cons so far. Chatfood does what it says it will do very well. Looking forward for more features to allow more effective order tracking.

ChatFood has been a pleasure to work with, I wish I would have started with them earlier. Unfortunately I worked with many others in the market before I found them but thankfully since we started working together our Companies sales have grown due to our mutual attentiveness to Customer experience.

Adaptability; since inception we’ve watched this platform continue to adapt with the market trend and lead the space in reliability.

It would be great if the ChatFood platform could be adopted by more companies allowing further integration to streamline.

Easy to use Marketing tools ..............................

Customer can not edit the personal details once filled.

We have minimized the commission and enhanced the customer online ordering experience. The fact that we can get customers to order directly through Instagram is a win win scenario for any restaurant.

ChatFood is very easy to use and has helped Pinza to conver customers to order through Instagram. Our online orders have increased due to the new loyalty program and 20% discount for first time customers. The entire ordering experience is very simple and customer enjoy the experience and keep on coming back.

Nothing that comes to mind, but the team behind ChatFood are great when it comes to innovation and always looking for ways to improve. They have introduced amazing new features since they launched.

The best. As I said. Any new challenges or requirement was attended without delay.

Chatfood is with us from the first start of our business. 4 years ago and through good or bad time the team was amazing helping us build up the best restaurant in UAE.

Nothing the client service is wonderful the team also. We have absolutely nothing that we didn’t like

I think chatfood is revolutionary in terms of integration especially to digital marketing strategies for businesses. Tracking is on point which greatly helps me with targetting and eventually conversions.

I like the ease of use, few clicks, short customer journey. On our side as a restaurant, dashboard is clear and info are organized. Interface is great and we are not overwhelmed with too much info and functions.

There are some features that I believe are yet to be developed - like discount on specific items only or codes to apply on selected menu only. Other than that, it's the best among the other options.

Great product and even better support system.

Ease of use for customers and back end too

I wish we could arrange customers data by amount spent and number of orders in addition to choose how many contacts to list in the table at the time 10 vs 50 vs 100

User Friendly Highly Customizable Amazing Customer Service Unique Features

No Open API Few Features missing but Chatfood constantly adds new features

Chatfood is great when it comes to customer interface as it makes it easy for our customers to order with clarity.

Easy to use and helpful support staff. Also the customer interface is very good for our customers.

Could be a bit more user friendly when it comes to menu changing. When compared to other platforms it seems weak on the user interface front.

Nothing but positive things to say

Easy of use and my customers like using it. Its done exactly ehat I need it to

Printer drivers have been a bit tricky to instal.

How seamless it integrates the ordering with existing apps (Instagram & Facebook Messenger).

Nothing. They were super professional and yet very friendly in all our interactions.

I liked the idea of having 100% control over my menu

I'd like to see more features coming to chatfood

We really like how easy to use and the customer service is great!

When customer lands on the page, they need to select the location from the list. It would be better if chatfood would be able to pin point on the map the exact location of the delivery address

My overall experience is great, the team and rep are always super supportive and there to help

Easy and fast configuration of the menu items and adjust pricing accordingly All in one Plattform

I didn’t like that some of the discounts options weren’t updated but fixed now

Very Satisfied. Just that, the receipt printer should work.

Clips, widget on website, blending with social media, order flow for customer, potential to increase average ticket value,. And most importantly the low cut they take per order

Printer setup for receipt printer, autobot not functional yet, full or partial refund to customer, integration with major POS sw example Clover,

The app is really easy to use , there isn't much of an upcharge and the selection of places you can pick from is rich .

The only issue I have had is that the opening hours of some venues aren't updated and this could lead to delays in orders or them not being accepted to begin with .

Overall it was a very smooth process. The team took great care in making sure we were able to use it seamlessly.

Easy to use and easy to train staff on the software. It is pretty seamless up until ordering, and receiving orders .

- Careem integration could be made smoother- Cancellation of careem driver leads to a dead end- customers can pinpoint a location and input a different address which leads to mistakes at delivery

Great software to use and I would definitely recommend to any growing entrepreneurial business.

What I love most about this app is that I can sell on Instagram and WhatsApp because that’s what most of my clients use. It’s easy to set up and use. Also, great customer service, helps with any problems you might have.

A bit hard to install different printer drivers to the software. Other than that, it’s a great software to use.

A great marketing integration! Very important as its just not enough to have a website in these times!

Great Marketing Support and integrations Very comprehensive Menu Bar Very good customer service Order food directly from Instagram

Landing page can be better (Design and layout) Credit card commissions higher than Bahrain User log in account can be added Graphic designer can be added to the team for basic guidance and support

Excellent service

This is an amazing platform without too much complications for new startups in the online ordering field and also possibly for the existing ones - starting from menu compilations to marketing everything is under one roof.

The customer interface for ordering needs some changes to make it more attractive to order

after 1 month is good

Integration with delivery service, quickly to order food

not automated access to discount codes..

You guys should add the option of Pre-Order as some items in our menu requires pre-order request and now we are facing issues to fulfil this request. although in the description we are writing its a Pre-Order the customer places the order as ASAP

The software is perfect for startup and it is user friendly

admin has less access to do changes to the outlet and no privilege to assign discounts or offers

good so far.

Ease to use, customer friendly and takes no commission from sales from restaurant with basic fees to run it.

More images maybe? Need to understand how i can market my restaurant and customer to come on this app and place orders.

The ease of use from the user side and the simple UI and mobile friendly interface, adding the delivery areas and getting a detailed analytics for each marketing channel used.

Supporting businesses outside UAE specially for the online payment and other marketing activities support

great!

easy to use collecting your own database no commision user friendly

quiet difficult to set up certain promotions like buy 2 and get 1 free and similar without assistance emails are answered fast but still complicated to understand how to execute