About Chowly

Chowly is a cloud-based solution that helps restaurants of all sizes integrate third-party online ordering systems into point-of-sale (POS) systems to manage orders, payments, billing, and more. The platform automatically transfers data from multiple online platforms and update order details to improve operations across the organization. Administrators can use Chowly to transfer customer data, optimize menus and change the pricing of items. Users can create new orders, print details and track progress in real-time to ensure timely delivery. Additionally, the solution includes an interactive dashboard, which enables managers to gain insight into hourly and recurring orders, new or returning customers, order history and revenue via graphs and analytics. Chowly s...

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Chowly order management

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Chowly User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

2.5

Value for money

2

Customer support

1.5

Functionality

2

Showing 1 - 5 of 11 reviews

Anonymous

Company size: 1,001-5,000 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2021

Eliminate multiple tablets/mistakes in restaurant

It took a while to get the SDK fully tested and up and running and we're still perfecting the data coming through, but overall our restaurants have loved the elimination of tablets, giving them more room in the kitchen and reducing time and errors.

Pros

The ability to directly insert orders into our online ordering system instead of having restaurant workers transferring orders coming in from tablets to the POS system. The manual entry not only takes time, but also introduced many human errors. Chowly eliminates these errors.

Cons

The API was not supportive of the version of Ruby on Rails our app runs on (3.2), so we had to build an SDK from scratch. This is complicated and required consistent maintenance.

Reasons for switching to Chowly

Chowly has many more features, is integrated with more vendors, and is a good value for the money.

Teyaum

Company size: 11-50 employees

Industry: Restaurants

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

September 2020

The WORST Software that you could purchase for your Restaurant - Do NOT waste your money

We switched our POS over to Upserve in March (right before the Pandemic hit our location), and I was in contact with them at that point to map our POS System with our DoorDash and PostMates menus. I understood that the COVID-19 Pandemic is going on, but it took them 4 months to do a half-assed mapping of just DoorDash to our POS. By half-assed, I mean that the person who did the mapping, did not even bother to look at our menu. They just inserted items without modifiers, without sides, nothing. I told their "support" team that they should just copy our GrubHub menu because it has all of our modifiers and sides. The support team said that "it was too hard to do" basically meaning that they are incapable of googling our menu and copying it word-for-word. So instead, I spent 3+ hours making the changes myself to our DoorDash menu, and all these guys had to do was map it to our POS System. Sounds pretty simple, right? Wrong. They deleted all of the changes that I slaved away doing, and reverted our menu on DoorDash back to what it was. They have the worst support team on this planet; it's baffling to me how they operate and stay in business. I asked support to have a manager call me because 4 months of waiting is unacceptable, and instead a "manager" just sent me an email with a laundry list of excuses. It was honestly pitiful. Their software overall is good, and it makes the job much easier, but I have now had to wait over 6 months for it to be implemented!

Pros

-It is the only solution that integrates Upserve with 3rd Party Delivery Orders -Relatively easy compared to using a tablet and manually entering orders

Cons

-The WORST service on this planet -Terrible Management -Horrible Support Team

Reasons for choosing Chowly

It was the only one that integrated with Upserve POS.

Tim

Company size: 2-10 employees

Industry: Restaurants

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
4

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

August 2020

Has great features but the customer support is lacking and extreamly slow. Lost Countless orders

Not good... Slow company.. They do not take any pride in getting things done. and they don't own up to a mistake. If I had been responsible, I would have taken a "new" customer that is being worked on and put them aside to get a current customer back up and running when it was Chowly that messed up... Not too difficult to figure out a fix on this one... and you tell me you have software to do it automatically. Pick the phone up, call the guy that can do it, tell him that you got a problem that happens and the company needs to fix it.. I bet it can be fixed in under an hour.. (4 days later at this point minimum and who really knows how long) So from one business owner to another, know what you are getting into, and I am going to shop around to see what else is out there now.. And that sucks. But so does loosing countless of orders during a time when I am doing all I can to keep as many employees as I can and we are still loosing money... This is not fair in my option. Do the right thing... and I cant even get a "manager" or someone to call me back about this 3 days so far... day 4 is in the morning as they will not call me at 10:31pm tonight.. just saying..

Pros

It will enter all your to-go orders into your pos automatically.

Cons

Well, the customer service is horrible. I switched to them when covid started after spending a TON of time making all menus online to be the same, as they asked for it. I paid an employee and took my own time for about 2 weeks to get everything perfect, including pictures. So about a week ago I discover that ALL PICTURES for postmates are gone. I know they were there as I did it myself. So I call post-mates and they tell me that Chowly integrated and took over my menu. So I call to be told by a rep on the phone... you should have receive an email about the pictures. I then started to ask, what restaurant do you know that does not use pictures on their online menu. Then I was told that they messed something up and that they are super sorry. Someone will get ahold of me soon. The next day almost end of day I call in again, no call to me. This time I am told more info and that there is a new service that will update all my online to-go menus. I said OK lets do it.. then I am told my account rep has to call me... so I said lets do it.. Next day... no call.. I call in and I am told another excuse.. I am not really thrilled at this point. Now I want to be clear. I have a case number from the first day I relized what has happened... Gave the case number each time and still 3 days later... no call... So sad... They have one job...

Reasons for choosing Chowly

They worked with my POS, but so do 5 other companies... I will try and do better next time but it is unforeseen that a company will not care about its current customers.

ecem

Company size: 11-50 employees

Industry: Food & Beverages

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

September 2021

Straight Garbage

Like shit probably

Pros

Nothing about this whole thing lol the every step was like trash

Cons

Wish 0 star existed for this business. They mess up your online menus and platforms which is already a hard thing to keep up as a food business owner. THEN they never actually allow you to cancel. [SENSITIVE CONTENT] are the people who is responsible for my loss of business for 3 days in a row. Of course they don't give a shit because it's not them losing money. Before the cancelation request, they always answer your calls etc but when it's after the cancelation request no one but literally no one answers you. Like WTF? I don't even know how such a company is still in business. This shouldn't be allowed at all.

Jon

Company size: 2-10 employees

Industry: Food & Beverages

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

September 2020

Poor Service! Doesn't Follow Through on Their Word!

I have realized no benefits from use of Chowly. Its just been frustration after frustration. This "service" can take up to ten minutes from the time the order hits the Grub Hub app to the time it prints in the kitchen. The service is so slow that we couldn't put the grubhub tablet away because it takes so long to communicate. We have to get the order off the tablet, and start prepping so we can meet the grubhub deadline. Stay far away from this substandard service. There are plenty of other providers that there is no reason for Chowly to survive. They even have articles out there that they are there to help business owners with no set up fees, and no risk trials! Well, they said they weren't going to charge a setup fee, and $360 later, they charged me for the 60 day no risk trial period and $200 in set up fees! Even though the sales person said the fees would be waived. Awful awful awful!

Pros

Nothing. There is absolutely no good in this product. Stay away. They are awful to work with. Don't follow through. Its all empty promises and nickel and diming.

Cons

Support: There is none. They take forever to answer if they decide to. You have to email multiple times before anyone gets around to responding. Platforms: I've been asking for over 2 months to have additional platforms added. I've emailed, called, opened support tickets. Provided log on information, and nothing. I still only have 1 platform. Cancellation: When you try to cancel, its convuluted. You have to speak with someone on the phone. Then fill-out a form which they admit most people don't complete in its entirety so they never get cancelled. Then, if you don't want them to bill you for another 45 days, you have to schedule a call to talk about the same stuff you've already told them. Twice. And during the call, its clear they could care less as to whether the save your business. You are completely made to feel expendable.

Reasons for switching to Chowly

I need a company that actually follows through on their word and a service that is reliable.

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