About Chowly

Chowly is a cloud-based solution that helps restaurants of all sizes integrate third-party online ordering systems into point-of-sale (POS) systems to manage orders, payments, billing, and more. The platform automatically transfers data from multiple online platforms and update order details to improve operations across the organization.

Administrators can use Chowly to transfer customer data, optimize menus and change the pricing of items. Users can create new orders, print details and track progress in real-time to ensure timely delivery. Additionally, the solution includes an interactive dashboard, which enables managers to gain insight into hourly and recurring orders, new or returning customers, order history and revenue via graphs and analytics.


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Supported Operating System(s):

Web browser (OS agnostic)

8 Reviews of Chowly

Average User Ratings

Overall

1.38 / 5 stars

Ease-of-use

2.5

Value for money

1.5

Customer support

1.0

Functionality

2.0

Ratings Snapshot

5 stars

(0)

0

4 stars

(0)

0

3 stars

(1)

1

2 stars

(1)

1

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 8 of 8 results

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June 2020

Luis from COOLGREENS SOUTHLAKE

Company Size: 11-50 employees

Industry: Restaurants

Time Used: Less than 12 months

Review Source


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

June 2020

Terrible support

Support is terrible in terms of slow reaction and even the officers in charge promise to get back and never do. When calling it is not unusual to get three different versions of what needs to be done and ultimately no resolution.

Pros

The ability to integrate different delivery platforms

Cons

In principle it is a great program but the support is terrible at all levels

September 2020

Teyaum from The Original Hick'ry Pit

Company Size: 11-50 employees

Industry: Restaurants

Time Used: Less than 12 months

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

September 2020

The WORST Software that you could purchase for your Restaurant - Do NOT waste your money

We switched our POS over to Upserve in March (right before the Pandemic hit our location), and I was in contact with them at that point to map our POS System with our DoorDash and PostMates menus. I understood that the COVID-19 Pandemic is going on, but it took them 4 months to do a half-assed mapping of just DoorDash to our POS. By half-assed, I mean that the person who did the mapping, did not even bother to look at our menu. They just inserted items without modifiers, without sides, nothing. I told their "support" team that they should just copy our GrubHub menu because it has all of our modifiers and sides. The support team said that "it was too hard to do" basically meaning that they are incapable of googling our menu and copying it word-for-word. So instead, I spent 3+ hours making the changes myself to our DoorDash menu, and all these guys had to do was map it to our POS System. Sounds pretty simple, right? Wrong. They deleted all of the changes that I slaved away doing, and reverted our menu on DoorDash back to what it was. They have the worst support team on this planet; it's baffling to me how they operate and stay in business. I asked support to have a manager call me because 4 months of waiting is unacceptable, and instead a "manager" just sent me an email with a laundry list of excuses. It was honestly pitiful. Their software overall is good, and it makes the job much easier, but I have now had to wait over 6 months for it to be implemented!

Pros

-It is the only solution that integrates Upserve with 3rd Party Delivery Orders -Relatively easy compared to using a tablet and manually entering orders

Cons

-The WORST service on this planet -Terrible Management -Horrible Support Team

Reasons for Choosing Chowly

It was the only one that integrated with Upserve POS.

August 2020

Tim from Shin Ramen Hollywood

Company Size: 2-10 employees

Industry: Restaurants

Time Used: Less than 12 months

Review Source


Ease-of-use

2.0

Value for money

4.0

Customer support

1.0

Functionality

4.0

August 2020

Has great features but the customer support is lacking and extreamly slow. Lost Countless orders

Not good... Slow company.. They do not take any pride in getting things done. and they don't own up to a mistake. If I had been responsible, I would have taken a "new" customer that is being worked on and put them aside to get a current customer back up and running when it was Chowly that messed up... Not too difficult to figure out a fix on this one... and you tell me you have software to do it automatically. Pick the phone up, call the guy that can do it, tell him that you got a problem that happens and the company needs to fix it.. I bet it can be fixed in under an hour.. (4 days later at this point minimum and who really knows how long) So from one business owner to another, know what you are getting into, and I am going to shop around to see what else is out there now.. And that sucks. But so does loosing countless of orders during a time when I am doing all I can to keep as many employees as I can and we are still loosing money... This is not fair in my option. Do the right thing... and I cant even get a "manager" or someone to call me back about this 3 days so far... day 4 is in the morning as they will not call me at 10:31pm tonight.. just saying..

Pros

It will enter all your to-go orders into your pos automatically.

Cons

Well, the customer service is horrible. I switched to them when covid started after spending a TON of time making all menus online to be the same, as they asked for it. I paid an employee and took my own time for about 2 weeks to get everything perfect, including pictures. So about a week ago I discover that ALL PICTURES for postmates are gone. I know they were there as I did it myself. So I call post-mates and they tell me that Chowly integrated and took over my menu. So I call to be told by a rep on the phone... you should have receive an email about the pictures. I then started to ask, what restaurant do you know that does not use pictures on their online menu. Then I was told that they messed something up and that they are super sorry. Someone will get ahold of me soon. The next day almost end of day I call in again, no call to me. This time I am told more info and that there is a new service that will update all my online to-go menus. I said OK lets do it.. then I am told my account rep has to call me... so I said lets do it.. Next day... no call.. I call in and I am told another excuse.. I am not really thrilled at this point. Now I want to be clear. I have a case number from the first day I relized what has happened... Gave the case number each time and still 3 days later... no call... So sad... They have one job...

Reasons for Choosing Chowly

They worked with my POS, but so do 5 other companies... I will try and do better next time but it is unforeseen that a company will not care about its current customers.

January 2021

Elizabeth from ZkZ2 LLC

Company Size: 11-50 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

January 2021

Poor execution and even worse customer service

Chowly's follow thru and customer service is a train wreck. They are good with promises, but terrible on execution. I wish I had started with another company instead. I'm waiting until we are ready to re-open our closed locations and then I'll switch all of them over to an alternate 3rd party integrator like Otter (can anyone give a review of this alternate integrator?)

Pros

Having orders go directly into the POS without our employees having to enter them is great (when it works.)

Cons

1. Have waited over ONE year for one of our 3rd party implementations and it STILL isn't feeding into the POS correctly. Every time I call, I just get lip service, but no one fixes it. 2. While "implementing" DoorDash (11 months after we made our initial request) at our restaurant, Chowly wiped out a many of our menu items causing a huge mess and food waste mistakes. 3. When we have changes to DoorDash or GrubHub, we can make them ourselves, but with UberEats, we have to fill out some online form with Chowly. It can take days to get implemented. Multiple times Chowly made the changes incorrectly.

Reasons for Choosing Chowly

Chowly made a lot of promises and seemed to know what it was doing, alas that was not the case.

September 2020

Jon from Pecce's Pizzeria

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 6 months

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

September 2020

Poor Service! Doesn't Follow Through on Their Word!

I have realized no benefits from use of Chowly. Its just been frustration after frustration. This "service" can take up to ten minutes from the time the order hits the Grub Hub app to the time it prints in the kitchen. The service is so slow that we couldn't put the grubhub tablet away because it takes so long to communicate. We have to get the order off the tablet, and start prepping so we can meet the grubhub deadline. Stay far away from this substandard service. There are plenty of other providers that there is no reason for Chowly to survive. They even have articles out there that they are there to help business owners with no set up fees, and no risk trials! Well, they said they weren't going to charge a setup fee, and $360 later, they charged me for the 60 day no risk trial period and $200 in set up fees! Even though the sales person said the fees would be waived. Awful awful awful!

Pros

Nothing. There is absolutely no good in this product. Stay away. They are awful to work with. Don't follow through. Its all empty promises and nickel and diming.

Cons

Support: There is none. They take forever to answer if they decide to. You have to email multiple times before anyone gets around to responding. Platforms: I've been asking for over 2 months to have additional platforms added. I've emailed, called, opened support tickets. Provided log on information, and nothing. I still only have 1 platform. Cancellation: When you try to cancel, its convuluted. You have to speak with someone on the phone. Then fill-out a form which they admit most people don't complete in its entirety so they never get cancelled. Then, if you don't want them to bill you for another 45 days, you have to schedule a call to talk about the same stuff you've already told them. Twice. And during the call, its clear they could care less as to whether the save your business. You are completely made to feel expendable.

Reasons for Switching to Chowly

I need a company that actually follows through on their word and a service that is reliable.

October 2020

Erin from Cotton Tree Chocolate

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

October 2020

It doesn't work, they charge you for it, and there is no customer service to resolve

Not only does their product not work, there is no customer service to resolve problems, and there is no way to quit getting billed for a service they don't provide. I've called, emailed, filled out forms and more but the only contact they have is a monthly bill for something we can't use (even if we did still want to at this point). Their customer service puts you on hold for extremely long periods of time when they do finally pick up and then they aren't "empowered" to do anything other than transfer to someone else that can't seem to help either. Save yourself the stress and get a different solution. It's only months after trying to cancel this that I am writing a review because I waited too long for them to still not take action before taking this action.

Pros

The idea of it. There was nothing else with the software.

Cons

This is the most frustrating customer service experience I've had.

Reasons for Choosing Chowly

Thought it would be helpful. Only helpful for headaches and raising blood pressure.

September 2020

Hiro from Honshu

Company Size: 51-200 employees

Industry: Restaurants

Time Used: Less than 6 months

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

September 2020

Worst company to deal

Very bad because they lie to you about the pricing. They use third party that requires another contract. Basically you have two companies to be contracted by using Chowly. Chowly is "agent" or "sales" like that you paying every month

Pros

It sounds promising if they get it work.

Cons

Lie. Trap you to sign second contract. Beware. After signing the contract, another contract came before the installation. So your pricing will add up. When you cancel it, they don't clean up the installation or whatever. We have to hire external vendors to clean up their mess.

October 2020

Brian from Marbric

Company Size: 11-50 employees

Industry: Restaurants

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

October 2020

Terrible Support and Follow-Through

Terrible. Support was nice on the phone but never followed through. Everytime I called with the same problem, a new case was set up and then they didn't call back. The last call I made was disconnected - and I believe I was hung up on. They never did reach back out to me.

Pros

This would allow us to easily work with more delivery companies and eliminate tablets

Cons

It was not every set up fully to begin with. 75% of my orders would cancel out because they were never passed on to my POS system. We ended up with lost revenue and unhappy customers.