Chowly was discovered by an office rep at an NRA convention and being a Mid Sized company the need to integrate 3rd party orders quickly became a need. Chowly had an extremely user friendly set up and they have continued to support us throughout our usage with them.

I don't have any complaints about the service we received from Chowly.

Integración with other app made simple.

To be honest. The company is growing but to be able to have more techs.

Not good... Slow company.. They do not take any pride in getting things done. and they don't own up to a mistake. If I had been responsible, I would have taken a "new" customer that is being worked on and put them aside to get a current customer back up and running when it was Chowly that messed up... Not too difficult to figure out a fix on this one... and you tell me you have software to do it automatically. Pick the phone up, call the guy that can do it, tell him that you got a problem that happens and the company needs to fix it.. I bet it can be fixed in under an hour.. (4 days later at this point minimum and who really knows how long) So from one business owner to another, know what you are getting into, and I am going to shop around to see what else is out there now.. And that sucks. But so does loosing countless of orders during a time when I am doing all I can to keep as many employees as I can and we are still loosing money... This is not fair in my option. Do the right thing... and I cant even get a "manager" or someone to call me back about this 3 days so far... day 4 is in the morning as they will not call me at 10:31pm tonight.. just saying..

It will enter all your to-go orders into your pos automatically.

Well, the customer service is horrible. I switched to them when covid started after spending a TON of time making all menus online to be the same, as they asked for it. I paid an employee and took my own time for about 2 weeks to get everything perfect, including pictures. So about a week ago I discover that ALL PICTURES for postmates are gone. I know they were there as I did it myself. So I call post-mates and they tell me that Chowly integrated and took over my menu. So I call to be told by a rep on the phone... you should have receive an email about the pictures. I then started to ask, what restaurant do you know that does not use pictures on their online menu. Then I was told that they messed something up and that they are super sorry. Someone will get ahold of me soon. The next day almost end of day I call in again, no call to me. This time I am told more info and that there is a new service that will update all my online to-go menus. I said OK lets do it.. then I am told my account rep has to call me... so I said lets do it.. Next day... no call.. I call in and I am told another excuse.. I am not really thrilled at this point. Now I want to be clear. I have a case number from the first day I relized what has happened... Gave the case number each time and still 3 days later... no call... So sad... They have one job...

It took a while to get the SDK fully tested and up and running and we're still perfecting the data coming through, but overall our restaurants have loved the elimination of tablets, giving them more room in the kitchen and reducing time and errors.

The ability to directly insert orders into our online ordering system instead of having restaurant workers transferring orders coming in from tablets to the POS system. The manual entry not only takes time, but also introduced many human errors. Chowly eliminates these errors.

The API was not supportive of the version of Ruby on Rails our app runs on (3.2), so we had to build an SDK from scratch. This is complicated and required consistent maintenance.

We switched our POS over to Upserve in March (right before the Pandemic hit our location), and I was in contact with them at that point to map our POS System with our DoorDash and PostMates menus. I understood that the COVID-19 Pandemic is going on, but it took them 4 months to do a half-assed mapping of just DoorDash to our POS. By half-assed, I mean that the person who did the mapping, did not even bother to look at our menu. They just inserted items without modifiers, without sides, nothing. I told their "support" team that they should just copy our GrubHub menu because it has all of our modifiers and sides. The support team said that "it was too hard to do" basically meaning that they are incapable of googling our menu and copying it word-for-word. So instead, I spent 3+ hours making the changes myself to our DoorDash menu, and all these guys had to do was map it to our POS System. Sounds pretty simple, right? Wrong. They deleted all of the changes that I slaved away doing, and reverted our menu on DoorDash back to what it was. They have the worst support team on this planet; it's baffling to me how they operate and stay in business. I asked support to have a manager call me because 4 months of waiting is unacceptable, and instead a "manager" just sent me an email with a laundry list of excuses. It was honestly pitiful. Their software overall is good, and it makes the job much easier, but I have now had to wait over 6 months for it to be implemented!

-It is the only solution that integrates Upserve with 3rd Party Delivery Orders -Relatively easy compared to using a tablet and manually entering orders

-The WORST service on this planet -Terrible Management -Horrible Support Team