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Cin7 Omni vs TrueCommerce EDI Solutions
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.1 / 5
Value for Money
4.1 / 5
4 / 5
Customer Support
4.1 / 5
4.2 / 5
Functionality
4.2 / 5
4.1 / 5
Last Review Written
March 21, 2025
March 18, 2025
Pros/Cons
Pros
- API integration with Ecommerce shopping cart such as Shopify & Esty is great and seamlessly. Customized report is a powerful tool and Cin7 came with many great functionalities for a light ERP system.
- Our implementation specialist [SENSITIVE CONTENT HIDDEN] was FANTASTIC; incredibly personable, very patient and helpful, and just delightful to talk to.
- The sophistication of the software is impressive as is the ability to deal with multiple locations, regions, pricing, fulfillment centers as well as its B2B platform.
Cons
- Implimentation dragged on for many many months longer than planned, with poor communication, and having to resort to strongly worded emails to get any response at all.
- The day we went live our "pre-live" manager disappeared, post-live support is not there. They couldn't fix even one out of 3 failing connections.
- This resulted in a complaint being raised and a consultation period to agree if and how we could move forward. Once the complaint reached the right hands, it was dealt.
Pros
- Your customer care department is always extremely helpful. Not only do they help to resolve our issues they have always taken the time to educate us on different issues.
- Very easy to navigate, useful for all types of businesses. The features and functionality of this software is top quality and great valve for your money.
- This is the easiest and best EDI platform to work with that we have tried. Customer service is fantastic to.
Cons
- When it does not work, it is horrible to figure out why, and how to fix it.
- So many functions should be automatic, the new system Foundry proved to be worse than the last version. So many clicks until you arrive what you actually need.
- It stands alone and does not integrate into our accounting package.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2025
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
8 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
