iVend Retail Software


iVend Retail is an omnichannel retail management solution that helps businesses manage various aspects of a brick and mortar retail shop and e-commerce store. It covers from point-of-sale (POS) to back office to head office operations. Setup can range from a single outlet to a multi-geography store environment.

iVend Retail is comprised of iVend Mobile POS, an integrated customer loyalty portal, e-commerce/m-commerce, retail analytics and digital passes to ensure a seamless customer experience across all channels. It offers features to create multichannel loyalty programs for regular and new customers.

Other features include integrated merchandise management with sales reporting and other related functionality, synchronized supply-demand planning to reduce excess merchandise while avoiding stock-outs and short supply, the ability to identify dynamic consumer buying patterns and determine the right pricing and promotions to help maximize profitability.

Supported Operating System(s):
Windows 7 , Windows XP , Mac OS , Linux , Web browser (OS agnostic) , Windows 8

13 Reviews of iVend Retail

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  • Andee from Vereens Stores Inc

    Specialty: Other specialty retailer

    Number of employees: 11-50 employees

    December 2017

    VP of Finance

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Never would have implemented this with the consultant hours that we had to pay to even get this going.

    Pros

    The pro was that our partner hired one of their consultants and they assisted us directly without having contact with the vendor.

    Cons

    We have problem after problem implementing this software. Up to losing functionality of changing tax codes by start date and end date... ridiciulous issues. It kept having code issues for our database. Latest SAP said their code was causing a problem with SAP basic functionality and they said they would charge us to fix it.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Mia, CitiXsys Americas Inc.

    February 2018

    We are sorry to hear about your experience. We have initiated a detailed investigation into the problems you make mention of and in particular a review of your support related issues. We would like the opportunity to rectify the matter as quickly as possible. A member of our team will be in touch with you to discuss further with your implementation partner. We appreciate the opportunity to make sure iVend Retail is working for you and to restore our reputation with a trusted customer, like Vereens!

  • Monica from Bluemarketing

    Specialty: Other specialty retailer

    Number of employees: 11-50 employees

    March 2017

    Perfect for retailers to increase their sales

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Nice solution for retailers to help them in the increase their sales by omnichannel strategy.

  • Alejandro from Electrica Hidraulica Cabello

    Specialty: Industrial supplies & machinery

    Number of employees: 11-50 employees

    March 2017

    Great Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use, fills our needs perfectly, and it is the best option you can take

  • KING from T-MART WHOLESALE LTD

    Number of employees: 11-50 employees

    November 2016

    Great POS, with lots of functions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's a comprehensive POS machine , flexible and with all the functions and fixtures you can think about.

    Pros

    24 hours support service.

    Cons

    Extremly expensive

    Review Source: Capterra
  • SUSANA from TOYO FOODS

    Specialty: Convenience store

    Number of employees: 201-500 employees

    September 2016

    Toyo Foods Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    iVend is an excellent tool for retailers. We implemented iVend POS alongside SAP B1 in our growing chain of 20+ retail food stores. iVend has simplified our processes for managing Sales. iVend has also helped us to create a wonderful shopping experience for customers in our stores.

    Cons

    1 – We encountered a few bugs in the software and it took some time for them to finally be resolved.
    2 – More visibility on the product roadmap from CitiXsys would be advisable.

  • Khin May from Vanguard Business Solutions & Consulting

    Specialty: Auto & parts dealer

    September 2016

    iVend Retail review on usage experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is lightweight and easy to use. The vendor is trusted and reliable vendor and the rate of customer caring is superb.

    Cons

    The product have some limitations and hindrances when it was using along with SAP other than the standalone. All the supports are good, very helpful and responsive apart from slightly lack of communication during hand over stage of the particular subject from one team to one team.

  • Willy from SOLTIUS INDONESIA

    Specialty: Other specialty retailer

    August 2016

    Good POS software with a lot of features and reporting capabilities

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    1. This software is easy to use. The POS screen is uncluttered, clean and designed for touch screen operation as well as using keyboard and mouse.
    2. Has a lot of ready to use reports such as sales report, till report, inventory report, collection report.
    3. You can develop custom reports using built-in report designer or Crystal Report.
    4. Has a lot of useful dashboard such as sales dashboard, loyalty dashboard, merchandise dashboard.
    5. Has dashboard designer.
    6. Support is very responsive.
    7. Relatively inexpensive.
    8. The product family is quite complete. Loyalty scheme, digital loyalty card (plus digital voucher and gift card), mobile POS, and e-commerce.
    9. Support for OPOS devices. Therefor supports a lot of devices.

    Cons

    1. Add-on development is still difficult.
    2. New version sometimes buggy. And the 'bugs' are usually silly.
    3. They increase the license price (Did I mention that before, it is relatively inexpensive?)

  • John from Retail-it Consultants Ltd

    Specialty: Apparel & fashion

    May 2015

    Managing Director

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    One of the few cloud & mobile epos systems out there that let a business run their way of operating, rather then having to go through major business process re-engeneering for the software to work.
    The TRC team from Dublin give tremendous pre and post sales service.

    Cons

    I was going to say web integration, but that has now been addressed with either available API's or the new e-comm platform that for me as as good if not better then Magento that we used before.
    Maybe slightly "sexier" loyalty, but that is just a nice to have.

  • Steven from TRC Solutions

    October 2014

    A true Omni-Channel Retail Platform

    Ease-of-use
    Quality
    Support

    A rapidly evolving, platform. iVend incorporates POS, Mobile POS, e-Commerce, Digital Passes, Analytics, Loyalty and Loyalty Marketing. The UI is consistant and easy and optional integration to external ERP solutions such as SAP B1 enable scale.

    Review Source: Capterra
  • Ivan from Republic

    September 2013

    Ease-of-use
    Functionality
    Quality
    Support

    We are a 119 store apparel and footwear retailer. We are using iVend Retail POS software and loyalty system for last 5-6 years. We started using this application when we were 25 stores and grew with it as our primary retail solution. I was the IT manager at the time we implemented iVend Retail. The primary reason for the change was better functionality compared to other systems we were evaluating. I have seen this product change its complete look in last 5 years. It was always a feature rich POS software, but they kept adding functionalities and modules in every release. The entire suite is module based. We started only with the POS system for first 2 years in 25 stores, 70 odd POS. Then we implemented iVend Loyalty. It was a painless implementation. Then we upgraded our financial system from Sage to SAP. iVend has certified SAP connectors so it was easy for us to select our financial system. As we kept growing our number of stores, adding iVend in new stores was a one click job from the head office. We recently upgraded to their latest version iVend 6.0. This gave us the new Mobile POS module. We are now reducing cash counters to increase shop floor size, while adding iVend Mobile POS to be used by sales associates. We will be implementing iVend Passes this fall to add digital coupons, gift cards, and loyalty cards. We have a mix of iPhone POS and iPad POS. Adding a new store/POS is very easy. The system is very advanced and well suited for fast growing retailers who need deep functionalities and integrated systems. As we grow, we keep adding advanced modules to suit our business. The integration between stores, head-office, and financial system is flawless. Whenever we have issues on integration failure, their support kicks in. We are very pleased with the level of customer service. Their knowledge portal has hundreds of training videos, how-to guides, etc. This helps new sales associates to get trained quickly.

  • Mary from San Jose Sharks

    October 2012

    Ease-of-use
    Functionality
    Quality
    Support

    We, the San Jose Sharks are a professional ice hockey team based in San Jose, California, United States. We are members of the Pacific Division of the Western Conference of the National Hockey League (NHL). We play our home games at the HP Pavilion at San Jose, known locally as the Shark Tank. iVend Retail was implemented across 22 stores in Sharks San Jose stadium in 2008. Our staff quickly learned to use the software. Implementation time was quick. Anyone who visits the stadium on a game night can see how fast the POS system works. Thousands of sales within a short break was possible only with iVend's robust architecture. Whenever we need them to increase stores/ POS etc, they respond very quickly. Support is superb. It will be nice to have the POS and store management available in an iPad or iPhone. We are waiting on this feature. I read on their roadmap magazine that this will be available by December 2012. This will help us increase point of sale without affecting real estate. Sales staff can carry these devices and assist customers. We are running SAP Business One as a backend ERP while iVend Retail serves as our retail management front. Entire inventory management, promotions, loyalty, gift cards etc are managed by iVend. I know they have an integrated retail business Intelligence and ecommerce module. We have not activated them as yet. Overall, we are very pleased with the entire experience.

  • May 2012

    Small Business Retail Success

    Quality
    Support
    N/A

    Among its pros are its simple and intuitive interface, installation simplicity and the multiple modules contained within the system. Multiple aspects of a Retail Business can be managed using iVend Retail. You can manage tills or inventory. You can also manage financials and business partners using the system. In addition, the support system, which consists of a separate site, is excellent. I would definitely recommend this product because it incorporates the logistics of a retail solution in a simple easy=to-use format. That it integrates with multiple large providers is another plus!

    Pros

    Excellent solution for retail management

    Cons

    None serious enough to warrant mention here

    Review Source: GetApp
  • January 2018

    Quality
    Support
    N/A
    This review was submitted organically. No incentive was offered
    Review Source: GetApp
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