iVend Retail Software

Find out more:

1

Recommendations

Find out more:

About iVend Retail

iVend Retail is a cloud-based, omnichannel retail management solution that helps businesses manage various aspects of a brick and mortar retail shop and e-commerce store. It covers from point-of-sale (POS) to back office to head office operations.iVend Retail is comprised of iVend Mobile POS, an integrated customer loyalty portal, digital commerce, retail analytics and digital passes to ensure a seamless customer experience across all channels. It offers features to create multichannel loyalty programs for regular and new customers.Other features include integrated merchandise management with sales reporting and other related functionality, synchronized supply-demand planning to reduce excess merchandise while avoiding stock-outs and short supply, the ability to identif...
Close

Image 1 of 6

An Omnichannel Platform

Headshot of Software Advice Advisor

Find the right Retail POS Systems for you.

What key features are most important to you in Retail POS Systems?

iVend Retail User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 17 reviews

Ivan

Time used: Free Trial

4

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2013

We are a 119 store apparel and footwear retailer. We are using iVend Retail POS software and loyalty system for last 5-6 years. We started using this application when we were 25 stores and grew with it as our primary retail solution. I was the IT manager at the time we implemented iVend Retail. The primary reason for the change was better functionality compared to other systems we were evaluating. I have seen this product change its complete look in last 5 years. It was always a feature rich POS software, but they kept adding functionalities and modules in every release. The entire suite is module based. We started only with the POS system for first 2 years in 25 stores, 70 odd POS. Then we implemented iVend Loyalty. It was a painless implementation. Then we upgraded our financial system from Sage to SAP. iVend has certified SAP connectors so it was easy for us to select our financial system. As we kept growing our number of stores, adding iVend in new stores was a one click job from the head office. We recently upgraded to their latest version iVend 6.0. This gave us the new Mobile POS module. We are now reducing cash counters to increase shop floor size, while adding iVend Mobile POS to be used by sales associates. We will be implementing iVend Passes this fall to add digital coupons, gift cards, and loyalty cards. We have a mix of iPhone POS and iPad POS. Adding a new store/POS is very easy. The system is very advanced and well suited for fast growing retailers who need deep functionalities and integrated systems. As we grow, we keep adding advanced modules to suit our business. The integration between stores, head-office, and financial system is flawless. Whenever we have issues on integration failure, their support kicks in. We are very pleased with the level of customer service. Their knowledge portal has hundreds of training videos, how-to guides, etc. This helps new sales associates to get trained quickly.

Willy

Industry: Retail

Time used: More than 2 years

4

Ease-of-use

out of 5
4.5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

August 2016

Good POS software with a lot of features and reporting capabilities

Pros

1. This software is easy to use. The POS screen is uncluttered, clean and designed for touch screen operation as well as using keyboard and mouse. 2. Has a lot of ready to use reports such as sales report, till report, inventory report, collection report. 3. You can develop custom reports using built-in report designer or Crystal Report. 4. Has a lot of useful dashboard such as sales dashboard, loyalty dashboard, merchandise dashboard. 5. Has dashboard designer. 6. Support is very responsive. 7. Relatively inexpensive. 8. The product family is quite complete. Loyalty scheme, digital loyalty card (plus digital voucher and gift card), mobile POS, and e-commerce. 9. Support for OPOS devices. Therefor supports a lot of devices.

Cons

1. Add-on development is still difficult. 2. New version sometimes buggy. And the 'bugs' are usually silly. 3. They increase the license price (Did I mention that before, it is relatively inexpensive?)

Alya

Company size: 51-200 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
2

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

October 2021

Ivend has great functionality that every Retail Stores should have

I'm very much fine with the system features and functionality. I do understand that there is no a perfect system, at least come with a great support. And help client to address their issues that they are facing.

Pros

The Functionality and the Ease of Use is great and amazing system features

Cons

We were using SAP B1 integrated with Ivend Retail and the implementation of this two systems are not easy. Lots of issues arises when you deploy to the production. In terms of support It takes time to resolve the issue, support weren't very specific as to what causes the problem. They kept on doing inventory adjusting in the system. Product and licenses are somewhat costly. If you will gonna use IVend retail for Point of Sale be sure to hire a technical person who understands the process of it.

Catherine

Company size: 1,001-5,000 employees

Industry: Retail

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

December 2018

Overall a great POS for retail

over all i enjoyed this POS system

Pros

I liked the functionality of being able to search by phone #, Email Address even by the dates the customer purchased their products. This pos was about 90% easy to use and dummy proof!

Cons

The search feature didn't always work, i wish if you searched by phone # iVend retail would understand some people dont put the (902) or the - between the phone #'s which made it hard to find some receipts for customers.

Mary

Time used: Free Trial

5

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2012

We, the San Jose Sharks are a professional ice hockey team based in San Jose, California, United States. We are members of the Pacific Division of the Western Conference of the National Hockey League (NHL). We play our home games at the HP Pavilion at San Jose, known locally as the Shark Tank. iVend Retail was implemented across 22 stores in Sharks San Jose stadium in 2008. Our staff quickly learned to use the software. Implementation time was quick. Anyone who visits the stadium on a game night can see how fast the POS system works. Thousands of sales within a short break was possible only with iVend's robust architecture. Whenever we need them to increase stores/ POS etc, they respond very quickly. Support is superb. It will be nice to have the POS and store management available in an iPad or iPhone. We are waiting on this feature. I read on their roadmap magazine that this will be available by December 2012. This will help us increase point of sale without affecting real estate. Sales staff can carry these devices and assist customers. We are running SAP Business One as a backend ERP while iVend Retail serves as our retail management front. Entire inventory management, promotions, loyalty, gift cards etc are managed by iVend. I know they have an integrated retail business Intelligence and ecommerce module. We have not activated them as yet. Overall, we are very pleased with the entire experience.

Popular iVend Retail Comparisons