CleanCloud Software

CleanCloud Software

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About CleanCloud

CleanCloud is a cloud-based retail solution that helps dry cleaning and laundry businesses manage customer orders and streamline point-of-sale operations. The centralized platform enables users to review revenue statistics using charts and generate performance reports, providing insights into business operations. Features of CleanCloud include barcoding, invoicing, tax management, route planning, geofencing, fleet management, garment tracking, data import/export and more. It allows organizations to monitor staff activities and track employee check-in/out, facilitating payroll processes. Additionally, it offers mobile applications for iOS and Android devices, which lets users book pickup/delivery slots and process payments even from remote locations. CleanCloud...

CleanCloud Pricing

Basic: $65/month Standard: $80/month Professional: $95/month

Starting price: 

$65.00 per month

Free trial: 

Available

Free version: 

Not Available

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CleanCloud User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 147 reviews

User Profile

Tony

Verified reviewer

Company size: 2-10 employees

Industry: Consumer Services

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

May 2019

Clean Cloud App is the best for the money and value.

Overall CleanCloud is a great partner to work with in terms of responsiveness, and willingness to do some limited back end customizing at no charge and getting it done quickly via trouble tickets/inquiries.

Pros

This software is so robust in features for the value you get vs monthly cost it really cannot be beat. The integration options are outstanding, API availability, customization options, ease of customization, and choices to be able to adapt to our business model. Not to mention the business accounts feature which has been fantastic for our business. Highly recommend this to any laundry or dry cleaning service.

Cons

The support is only available through trouble tickets. When updates and new features are added there is no communication as to what has been done. We often find new features accidentally. Initial setup does take some technical knowledge and confidence. Especially on the hardware setup. A pure novice or someone not tech confident may find initial setup frustrating.

Response from CleanCloud

Hi Tony, thanks for your review! Our customer success managers and our support team are able through email or call now. Each new customer is also getting an onboarding session to go over the different features of the platform and start setting up their account as well as ongoing support.

Replied August 2019

Larry

Company size: 11-50 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2022

CleanCloud is the way to go!

I've been very happy with all the Cleancloud personal and there customer support team is awesome.

Pros

Cleancloud is the third POS I've integrated since the year 1996. My first POS was purchased and converted to franchise use only. The second did not fulfill half of their promises so I went to the Clean Show to check out who was available. Cleancloud was already integrated with my assisted assembly and their pricing was substantially lower that the main players. The Customer App , Driver App and Customer Portal were all functions that I was looking for to up my customer experience. Those features along with heat seal labels, assisted assembly, access from any computer or cell phone and a very user friendly interface made the choice easy for me.

Cons

CleanCloud has been around for 7 or 8 years mainly in Europe, Africa and Asia but North America was a new market for them when I signed up. While the original setup was not difficult, there was alot to consider and cover when setting up a new POS. At that time, their manual, training videos, and onboarding was a little weak, but since then they set up the CleanCloud University for set-up and employee training.

Reasons for choosing CleanCloud

Assisted Assembly integration and cost

Reasons for switching to CleanCloud

Product development was always promised and never delivered.

Mario

Company size: 1 employee

Industry: Facilities Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2022

Perfect for delivery laundry

Very simple to use and quick opening of new market System in French language

Pros

It’s a complete solution for laundry with delivery service

Cons

If we can have a feature to make a refund ticket when a customer was refund A board to see all the delivery and pick-up of the day/week for one and/or all stores

Reasons for choosing CleanCloud

Simple to use French language Focus on laundry service

Reasons for switching to CleanCloud

It’s not a service for laundry service, only for food The assistance is not in French language The cost is higher

lalita

Company size: 51-200 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
2

Functionality

out of 5

September 2020

Cleancloud

Overall it's good I wish that we had a direct contact USA time to speak to some and get issues sorted and a little bit more trainung

Pros

Its mobile and you can log in from anywhere

Cons

You have no phone contact we have to email n some times u need assistance asap but u have to wait for email or someone to contact you back

Reasons for choosing CleanCloud

Because of it mobile access

Reasons for switching to CleanCloud

Its mobile you can add n changes things mobile I also with the end of month was selectable with out the graph fir email purposes ur to send anyone ur sales

James

Company size: 11-50 employees

Industry: Consumer Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

Extremely happy with CleanCloud

The support staff is great. Any issue I’ve encountered, which has been very few, has been taken care of almost immediately.

Pros

Ease of use for all employees. My customers absolutely love the text message reminders on order completion.

Cons

I wish it spoke with QuickBooks on both ends. Also with they had an IOS Pos app for smartphones.

Reasons for choosing CleanCloud

Recommended from business partner.

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