About CleanCloud

CleanCloud is a cloud-based retail solution that helps dry cleaning and laundry businesses manage customer orders and streamline point-of-sale operations. The centralized platform enables users to review revenue statistics using charts and generate performance reports, providing insights into business operations.

Features of CleanCloud include barcoding, invoicing, tax management, route planning, geofencing, fleet management, garment tracking, data import/export and more. It allows organizations to monitor staff activities and track employee check-in/out, facilitating payroll processes. Additionally, it offers mobile applications for iOS and Android devices, which lets users book pickup/delivery slots and process payments even from remote locat...


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Supported Operating System(s):

Web browser (OS agnostic)

116 Reviews of CleanCloud

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(88)

88

4 stars

(16)

16

3 stars

(7)

7

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 116 results

May 2019

User Profile Picture

Tony from Spin Cycle Laundromats

Verified Reviewer

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2019

Clean Cloud App is the best for the money and value.

Overall CleanCloud is a great partner to work with in terms of responsiveness, and willingness to do some limited back end customizing at no charge and getting it done quickly via trouble tickets/inquiries.

Pros

This software is so robust in features for the value you get vs monthly cost it really cannot be beat. The integration options are outstanding, API availability, customization options, ease of customization, and choices to be able to adapt to our business model. Not to mention the business accounts feature which has been fantastic for our business. Highly recommend this to any laundry or dry cleaning service.

Cons

The support is only available through trouble tickets. When updates and new features are added there is no communication as to what has been done. We often find new features accidentally. Initial setup does take some technical knowledge and confidence. Especially on the hardware setup. A pure novice or someone not tech confident may find initial setup frustrating.

Response from CleanCloud

Replied August 2019

Hi Tony, thanks for your review! Our customer success managers and our support team are able through email or call now. Each new customer is also getting an onboarding session to go over the different features of the platform and start setting up their account as well as ongoing support.

October 2020

Wajahat from Black & White Cleaners Inc

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

October 2020

All in one, Easy to use dry cleaners software

The team behind this software obviously cares about the product they are delivering. Anytime I had an issue, it seemed like a dedicated team of coders would tweak my system to make it work for me. It’s fast, modern, and has helped me make new customers and retain them. Well worth the purchase.

Pros

All the integration with Marketing, Text notifications, plant mode, accounting, etc is so useful and really makes this the only software that was worth the price. The fact that I can use my iPhone as the entire POS is amazing, just log into CleanCloud from any browser and you’re ready for business. Also, I got to keep all my hardware, these guys made their software work for me, NO other company did that for me.

Cons

There really aren’t many things that stood out as unlikeable aside from the price. I would love to pay less for this product but I cannot say that i am not getting my worth from it. It is not a US based company, but they have dedicated staff to help you with all issues via email, although calling would be easier sometimes, but I rarely have issues to begin with once I completed set up.

Reasons for Choosing CleanCloud

Ease of use, pricing, integrated systems that were perfectly tailored for my needs.

Reasons for Switching to CleanCloud

Horrendous customer service, Computer systems international will go out if their way to rip you off and purposefully provide you with low quality/old hardware to make you dependent on them to fix all the issues that come with that. They don’t answer phone calls, and seems to be a 1 or 2 man show, meaning the entire company is really just a couple of guys in their garage. Credit card integration was nearly non existent. Insane pricing with hidden fees all the time.

June 2021

Paul from Ridgewood Dry Cleaners Ltd

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2021

Great system at affordable price.

Very pleased

Pros

Easy to use, easy to set up. Being cloud based it can be managed from anywhere. Full functionality out of the box. Has proved invaluable during the pandemic allowing us to easily ramp up our delivery offerings.

Cons

Difficult to manage price increases, lengthy process, easy to make mistakes in setting up price lists

Reasons for Choosing CleanCloud

Ability to integrate with our chosen card machine. (Paymentsense)

Reasons for Switching to CleanCloud

Price and functionality.

September 2020

lalita from Bonanzacleaners

Company Size: 51-200 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

2.0

September 2020

Cleancloud

Overall it's good I wish that we had a direct contact USA time to speak to some and get issues sorted and a little bit more trainung

Pros

Its mobile and you can log in from anywhere

Cons

You have no phone contact we have to email n some times u need assistance asap but u have to wait for email or someone to contact you back

Reasons for Choosing CleanCloud

Because of it mobile access

Reasons for Switching to CleanCloud

Its mobile you can add n changes things mobile I also with the end of month was selectable with out the graph fir email purposes ur to send anyone ur sales

April 2021

Peter from Super Spin Laundromat

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

CleanCloud laundromat POS software

Overall, our experience has been favorable. The onboarding process is good and [SENSITIVE CONTENT HIDDEN] is very knowledgeable, friendly and helpful. My experience so far with customer service requests is that they have been answered promptly.

Pros

The system is easily customizable, and allows, for example, the use of pictures or icons in its POS/Retail section, which helps employees who are not that good with computers. It has a good user interface.

Cons

There are some things that are less-than-intuitive about the software, such as how to delete an order, and some features can be a bit hard to find. My least favorite thing is that, after the system is unused for a while, we've found that we can't get back in without closing and re-opening the program, which is frustrating if a retail customer is standing and waiting. It is possible that that is the fault of our internet connection, I can't be sure.

Reasons for Choosing CleanCloud

Cost.