All CleanCloud Reviews
1-25 of 185 Reviews
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Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Fantastic pos for the industry
Having used the product for two years its very user friendly, my staff find it very easy to use and my customers love it when they loose there docket, we have there transactions at the touch of a button
PROSThe stats that are available and the quick invoicing function, my customers love it.
CONSThat its billed in US dollars, every thing else is fab
Leonard
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Excellent Product for Laundromats
Been very pleased with the product, once I got used to the features. There is a slight learning curve, but the support team is very good in guiding the user to get the best out of the product.
PROSGood customer service. Product easy to learn. Pricing is competitive
CONSIntegration with Doordash Would like to have a better forum where current Cleancloud users can share their knowledge and tips with each other.
Reason for choosing CleanCloud
Did not like the customer service and sales team for Cents. Curbside was expensive
Vendor Response
Great to hear Leonard! Have you tried the CleanCloud Facebook Community as a place to share Doordash knowledge and tips? Lots of conversation going on over there.
Replied March 2024
lalita
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed September 2020
Cleancloud
Overall it's good I wish that we had a direct contact USA time to speak to some and get issues sorted and a little bit more trainung
PROSIts mobile and you can log in from anywhere
CONSYou have no phone contact we have to email n some times u need assistance asap but u have to wait for email or someone to contact you back
Reason for choosing CleanCloud
Because of it mobile access
Reasons for switching to CleanCloud
Its mobile you can add n changes things mobile I also with the end of month was selectable with out the graph fir email purposes ur to send anyone ur sales
Rachel
Textiles, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2024
Dry Cleaning POS
The ease of use with CleanCloud and that it is web based makes it easy to manage from anywhere.
CONSThe driver app is not user friendly and often time-outs or does not provide an efficient route for the driver.
Vendor Response
Thanks for the feedback Rachel. We've made some recent updates to the driver app which should help. Grow and Grow+ customers can now choose to use Google maps or Route Pro to plan journeys. Hopefully that helps with planning more efficient routes. If you continue to have issues with the app timing out, please contact our support team or let us know in our Facebook Community.
Replied February 2024
Peggy J
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
The Best Choice for Small or Large Laundromats!!
Love it! Most affordable software I have found that doest nickel and dime you to death with extra features. They take customer suggestions and actually put them into fruition. They do polls about your concerns and try to work them out.
PROSThe monthly cost. The fact that I didnt have to purchase a POS system its online. I can access it anywhere. I can cancel or upgrade at any time. Ease of use once setup. Free booking software and web.
CONSGeneric looking booking tool. Would like to be able to add some pizazz!
Reason for choosing CleanCloud
Affordability, ease of use, do not have to purchase a pos (I use my own computet) I can use Ipad or Android tablets. No contracts locked in can cancel at any time.
Reasons for switching to CleanCloud
Needed to upgrade and update. Im not a convenience store. Im a self-serve laundromat with a wdf service
Vendor Response
Thanks for the review Peggy, so glad to hear you're getting on so well with the system.
Replied February 2024
A.B.
Environmental Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Clean Cloud
Very positive. I've been happy with CC.
PROSI love the updates they keep rolling out. Their customer service has continued to improve! They have been doing a great job with helping with any issues. Receptive and professional. Adding some great features. They're improving ease of use, although it is pretty straightforward.
CONSSome features are a little clunky. But technology, eh? Nothing is perfect.
Reason for choosing CleanCloud
For the money and the features, I felt like it was the best deal with a lot of support features.
Vendor Response
Thanks for the feedback, so pleased to hear you're getting on so well with the software
Replied March 2024
Howard
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Four years of satisfaction
Customized setup and ease of use. Administrative oversight
CONSNeeds to separate dry cleaning and laundromats
Vendor Response
Great to hear, thank you for the feedback Howard!
Replied March 2024
Julie
Textiles, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Exceptional
Very user friendly. Easy to add products,
CONSI have no issues at all with Clean Cloud
Vendor Response
Thanks for the feedback Julie, that's great to hear!
Replied March 2024
Kal
Verified reviewer
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed May 2019
Good software
Excellent, it helps me review my orders adequately
PROSIt’s very easy to use and can be customized easily
CONSThe support do not respond quickly and the did not solve a problem I have until this minute
Vendor Response
Hi Kal, thanks for your review! We're glad that our platform fits your need. We now have a technical support team available 24/7 that can assist you quickly.
Replied August 2019
Lori
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Cloudy cloud
Set up service was a great help. Connected easily.
CONSWhen you want to look up an invoice, you have to hand type it in otherwise it goes into Cleaning
Mark
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2020
CleanCloud Delivers
We started off slowly implementing and still haven't implemented 100% yet but for the price compared to other similar software, this can't be beat. Why pay monthly royalties that you've worked hard for, when you can pay a flat rate fee. This is how it should be done and we appreciate them.
PROSGreat software that is easy to use once you've played around with it for a bit. They are constantly adding new features and making things easier. We wanted something simple that would alert customers when items are picked up and dropped off and this does that very well. It is also great for routing and overall management of orders in our warehouse. We really like it and so do our customers.
CONSReally only support is by email. I was able to get a phone call when I had an issue that wasn't easily resolved. I have a small list of "like to have" items that they have been receptive to looking at and hopefully some of those will get implemented down the line.
Reason for choosing CleanCloud
Most of those companies are royalty based, have large setup fees, or just didn't offer the functions or ease of use we were looking for.
Jeanne
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Best Cloud-based dry cleaning software
Overall, I am glad I came across CleanCloud. The staffs are very courteous and helpful when I need technical help. The software is very easy to use and implement. I don't think I am ever switching to another company!
PROSI like that this software is cloud-based. I get to manage my business from anywhere. Plus, I can send texts to my customers from the website for a small additional fee.
CONSI don't like that although I can send texts to my customers, they cannot reply to me. It would be great if they would allow for this option.
Reason for choosing CleanCloud
CleanCloud price and their cloud feature were options no other product offered to me!
Zac
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2021
CleanCloud Review
Its been good. I like it a lot.
PROSThe flow through the cleaning process. The ability to logon anywhere and view / work out any of the pending orders.
CONSGetting the PoS to work with our hardware (printing, scanning, cash drawer)
Reason for choosing CleanCloud
See answers above. CC has a noticeable advantage in quality & polish over these other systems.
Reasons for switching to CleanCloud
Old system, poor support, lack of integrations & lack of cloud access
Frank
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
CleanCloud POS, Order Management and Delivery Driver app
From the day-to-day operations to the affordability to customer management, the CleanCloud people know how to provide SAS with ease of use and great training and support.
PROSCleanCloud does everything I need it to do at a reasonable price. It streamlined our in-store operations and completely simplified our pickup/delivery business.
CONSNothing comes to mind at the moment. I'd have to give this some thought.
Reason for choosing CleanCloud
Features, price, onboarding help
Reasons for switching to CleanCloud
Liberty did not offer a practical pickup/delivery component.
SAYYED
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed September 2020
Best complete software package in market
Its good so far.
PROSFirst of all is cloud based, Web, costomer app, driver app all you need for today's industry is all integrated. need little more work on reporting and payment integration.
CONSReporting needs to be precise in means of tax calculation and the rest of the reporting could be much better, payment integration need more work,
Cecilia
Textiles, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2023
Good
I like clean cloud because it is easy to work on it, but the service is not that good, and we don't have anyone to talk, because sometimes is difficult to write your need.
PROSGive us immediate information about the business
CONSI don't like the service because sometimes we need to talk to someone to express the problem and writing your problem is not clear for the technician to understand what we are trying to express.
Donnalee
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Laundry Software that's got me in a spin!
Like any decent software you'd expect it to transform your working practices but my oh my we could not live without Cleancloud. We found the software by chance and since the day we got involved with the lovely crew at Cleancloud we have not looked back. Nothing is too much trouble. Love their pragmatic problem solving attitude when we have spoken to them about various proprietary requests that they have always managed to handle. The software does everything I could possibly need and more and my staff find it simple enough to use. Its elegant will cater for all my needs as my business grows LOVE LOVE LOVe
PROSClean and intuitive Comprehensive Well priced Patient and helpful support team Logical
CONSNothing and given that the developers actively seek customers feedback and suggestions to develop this already comprehensive bit of kit, I'm sure if there was a con they would sort it out.
Hari
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
I love this software, it made my life so easy with the online booking facility.
Numerous benifits as its all integrated .Best part is the team at clean cloud are constantly updating with new features.
PROSSimple and Easy to use. Its not just a point of sale or online booking stuff, it actually saved me tons of hours in admin work. Got excellent features.
CONSAgents billing is a bit hard as there is no provision to discount their percentage in monthly invoicing. Text credits are bit expensive. If the app has push notification facility that will be great. Also if the app has some images of garments facility it will be better.
Sarah
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2016
Best epos for dry cleaners and laundries
After investigating the various options for my commercial laundry. CleanCloud offered the best solution. It's innovative and being cloud based it is convenient. Although it isn't perfect, yet. There are some integration limitations with other accountancy apps. It is however, being constantly updated and new customer led features are being added. The customer service is excellent! I would highly recommended CleanCloud, you certainly won't find one that's better for the money, we would be lost without it.
PROSCloud based. Great value for money Really aids workflow and staff management Customers like getting emails, brings the dry cleaning industry into the 21st century!
CONSCan be a bit clunky in its operation Some extra accountancy features would be good.
Lydia
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2016
I'm Impressed!!
I have been looking at software for over 3 years that would accommodate most of my needs; easy to use, value for my money & customer support. Honestly, my husband was using a DOS system for over 20 years in which worked perfectly fine but definetly needed updateing. Believe it or not I have gone to all sorts of dry cleaning convention and found CleanCloud on my twitter feed one day. So I decided to research the software, do the trial and even go as far as paying for it to be able to test the product. Why you ask? Well after doing research for 3 years I found that an investment of $500 to test run their product was a lot cheaper than spending $25,000 for other software. I am SO impressed with their customer service; nothing imperfect bt I am in USA and they attend to me immediately and without hesitation. Go for it and get the software-believe it will be worth your time and money!!! I highly recommend it.
PROSYou can use your exisiting hardware, the customer service is fantastic (Simon & Peter are excellent), I have found nothing that is as innovated and cost effective. Although the look is very plain, I love it because most dry cleaning programs have to many images and can be confusing for our staff.
CONSMy only con is that it doesn't intergrate with Inuit Quickbooks; which is the accounting software I use.
James
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Extremely happy with CleanCloud
The support staff is great. Any issue I’ve encountered, which has been very few, has been taken care of almost immediately.
PROSEase of use for all employees. My customers absolutely love the text message reminders on order completion.
CONSI wish it spoke with QuickBooks on both ends. Also with they had an IOS Pos app for smartphones.
Reason for choosing CleanCloud
Recommended from business partner.
Antonio
Utilities, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2020
Cleancloud is the best Partner to work with in Software Solutions
Benefits: Organization; Capacity to update constantly the software; Problems: I would like to have some features that are not posible to implement taking in considerations the issues of my business; Lack of support in other languages;
PROS1. Capacity to update the system all the time; 2. Easy process; 3. Webminars to help;
CONSThe fact I cannot adapt/adjust everything to the way my business is built on.
Domenic
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Great product with unparalleled service and support
as i said, good software with amazing support above and beyond what anyone could hope for
PROSThis software runs our business but we have had issues with browsers, operating systems and printers .... basically i was out of my depth. the engineers at CleanCloud worked on helping me resolve the issue with the printer above and beyond what i could have ever expected. timely support so i can get get on with running my business
CONSmy inability to configure the 3rd party printer
Dennis
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Amazing value
Working with Clean Cloud has been the best experience when it comes to cloud software for the laundry business. We have tried numerous products and no comes close to the quality, features and pricing provided by Clean Cloud.
PROSClean cloud provides a ton of features right out of the box in managing our Laundromat/laundry business. They are constantly adding new features and have always been very helpful in resolving issues.
CONSThe software needs internet access at all times to work reliably.
Ahmed
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
good experience so far! very responsive and helpful team
All features are great, metrics, marketing management, CRM, and so on. It's really straighforward.
CONSNothing to complain about so far. But I would say that definitely more features can be added as the payment options, should be already integrated etc.