Overall customer rating: Customer rating:
Recommended by: Recommended by:
45% of users
93% of users
Operating Systems: Operating Systems:
Mobile compatibility: Mobile compatibility:
Deployment: Deployment:
Target customer size: Target customer size:
Most positive review: Most positive review:
“Product setup was a breeze. Adding new products to inventory is simple. My staff needed minimal training. They're all thrilled with this new POS.”
“ShopKeep is designed to meet all business needs. Being a small business, we are able to do all of our ordering, inventory, check our sales and cash out customers using one app.”
Most negative review: Most negative review:
“I think that there are not enough features and options available. For example we would like to add the cost of each product but we can’t.”
“Its interface isn't user friendly, the customer support sounds bothered when you call for help and the back end is so cumbersome.”
Pricing:
How it's priced: How it's priced:
Clover is a cloud-based solution. You pay a monthly subscription fee, as well as a percentage of each transaction amount.
ShopKeep is a cloud-based solution. You pay a monthly subscription fee.
Contract term: Contract term:
Clover POS requires a monthly contract for cloud-based deployment.
ShopKeep requires no contract for cloud-based deployment.
Upfront costs: Upfront costs:
Upfront costs include hardware purchases (payment terminal equipment, scanner etc.)
Upfront costs include hardware purchases.
Recurring costs: Recurring costs:
Fees apply per transaction and for integrations with any paid apps listed in Clover’s marketplace.
None, beyond regular transaction fees.
Applications:
Warehouse management system: Warehouse management system:
Merchandise planning: Merchandise planning:
Ease of Use:
Overall customer rating: Customer rating:
Most positive review: Most positive review:
“Very self explanatory. User friendly. Intuitive. Employees [are] able to access functions without being clocked in.”
“The intuitive design and commands make it really easy to use.”
Most negative review: Most negative review:
“Inventory, order building and inputting purchase orders [are] a pain in the neck. [It’s] as if whoever coded this has never been in small retail.”
“Sometimes the screen gets too busy. When you are doing an amount and a percentage discount one cancels the other out.”
Support:
Overall customer rating: Customer rating:
Most positive review: Most positive review:
“I love Clover! The POS is very user friendly and the support is always very easy to get a hold of and helpful!”
“Support is a strength for ShopKeep. I’ve had consistently helpful techs and virtually 100 percent resolution.”
Most negative review: Most negative review:
“You call them for help, and they never return your call or email.”
“Wait times can be extended at certain times. Attempts are made to communicate online when network or other issues occur, but often the link/webpage is somewhat buried and not readily visible on the homepage.”
Phone support: Phone support:
Phone support for software and hardware is included in subscription fee. Additional fees may apply for phone support regarding payments and merchant account issues.
24/7, toll-free support included in subscription fee.
Online case submission: Online case submission:
Limited online case submission included in subscription fee.
Online case submission included in subscription fee.
Online support options: Online support options:
Help website, knowledge base and online community included in subscription fee.
Help website, knowledge base and online community included in subscription fee.
Training: Training:
“Getting started” online catalogue available online for users.
“Getting Started” online catalogue included in subscription fee. Online training includes webinars and/or videos.
* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.
